The digital natives are coming
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We live in a mobile world. As a society, we are increasingly becoming more mobile, and our technology is evolving with us. Almost everyone has some form of mobile computer within reach at any given time. Many of us have more than one set of these devices – a personal device and a work device. The current generation has grown up while being immersed in modern digital technology. The lines between work and personal life are blurred, and this is best shown in how they want to consume technology. The status quo of work devices and personal devices is no longer good enough. The latest generation to enter the workforce wants to be able to work anytime, anywhere, and from any device, and they will expect IT to deliver on this. In this session, you'll learn how you can deliver an always on workspace that enables the business to work anywhere from any device while keeping security and user experience at the forefront.
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The digital natives are coming
- 1. The Digital Natives Are Coming! You MUST Modernize Your End-User Computing Strategy… Sean Massey September 2017
- 2. About Me… • VCDX-DTM #247 • Principal Architect for End User Computing at AHEAD • Live in Kimberly, WI • Blog at http://thevirtualhorizon.com • Twitter: @seanpmassey • LinkedIn: https://www.linkedin.com/in/seanpmassey • VMware EUC Champion • NVIDIA GRID Community Advisor • Nutanix Technology Champion • On the Wisconsin VMUG Steering Committee #TechHubWI 2
- 3. What People Usually Think of When They Hear End-User Computing #TechHubWI 3
- 4. Laptop Challenges… • Laptops are the traditional way to provide users with flexibility and mobility • Management Challenges of Laptops: • Maintenance • Security • Data Protection • Usually requires some sort of VPN and 2FA to even use corporate apps remotely #TechHubWI 4
- 5. Windows 10 – the Great Change • Windows 10 changes a lot in how enterprises traditionally manage Windows • More frequent feature releases • 18 month support lifecycle • Can be managed like a mobile device • Designed to act as both personal and work device #TechHubWI 5
- 6. Modern End-User Computing – More than PCs #TechHubWI 6
- 7. Modern End-User Computing - Defined • Goal is the delivery of any application securely to any device in any location • Goes beyond VDI • Collection of technologies to provide applications and services to users • VDI and/or Desktop as a Service • Published Applications • Application and User Environment Management • Mobile Device Management • Enterprise File Share • Identity Management #TechHubWI 7
- 9. Modern EUC Services – VDI and DaaS • VDI – Virtual Desktop Infrastructure. • Running your desktops in an on-premises Data Center • DaaS – Desktop as a Service • Running public cloud hosted desktops on demand via per user subscription • Run your desktops near your data and applications • Data never has to leave the datacenter • Great for applications with large data sets or latency sensitivity • A lot of options and potential design complexity • Licensing – Microsoft does not make this easy #TechHubWI 9
- 10. Modern EUC Services – Published Applications • Multiple users streaming an installed application from a server • Built off of RDSH/Terminal Services • Users just get the application experience, not the full desktop • Run your applications near your data • Data never has to leave the datacenter • Licensing is less complex #TechHubWI 10
- 11. Application and User Environment Management • Two distinct abstraction services • User Environment Management – managing the user’s settings and making them portable, also enables context-aware management • Application Management – Delivering Applications to virtual or physical endpoints • Isolation – placing the application into a Win32 container • Layering – abstracting the application from the OS, but executes natively when run • Reduces management of desktops and user data • Have to know your applications #TechHubWI 11
- 12. Mobile Device Management • Software for managing mobile devices • Provides context-aware policies and management of devices • Automatically deploy and configure corporate applications to mobile devices • Allows segregation of personal and corporate data – no more deleting people’s pictures because of a full device wipe • Choose your level of management – light management for BYOD, full management for company devices #TechHubWI 12
- 13. Enterprise File Sync and Share • Service for managing enterprise data • Sync data from multiple endpoints to cloud or on-premises service • Securely access data remotely from mobile devices and cloud applications • Easily share data with external customers and partners • Cloud storage is big driver of Shadow IT #TechHubWI 13
- 14. Identity Management • Provides a secure framework for managing application identities • Integrates cloud/SaaS applications with on-premises Active Directory • Simplifies management of user accounts • Reduces number of passwords that users need to remember #TechHubWI 14
- 15. Who are the Digital Natives? #TechHubWI 15
- 16. What Do They Have To Do With EUC? #TechHubWI 16
- 17. What is the “gig economy?” #TechHubWI 17
- 18. Tech-savvy users and changing employment practices will require changes to how IT delivers services. #TechHubWI 18
- 19. Benefits For Employees • Flexibility: Work Anywhere, or on any device • Bring-Your-Own Device: Separate the corporate from the personal • Better work/life balance and greater productivity For The Business/IT • Securely Manage Data in a cloud world • Provide flexibility to meet business needs • Integrate with central ID service • Simplify Operations • Focus less on desktops/endpoints and more on business services and needs #TechHubWI 19
- 20. A modernized End-User Computing Strategy benefits all employees, not just Digital Natives #TechHubWI 20
- 21. What About the Cloud? #TechHubWI 21
- 22. A comprehensive End-User Computing Strategy enables applications to move to the cloud without sacrificing performance. #TechHubWI 22
- 23. #TechHubWI 24
- 24. 1. Identify Key Drivers • Why is the business implementing an EUC solution? • What are my timelines? • Are there any legal/regulatory/compliance requirements that need to be met? #TechHubWI 25
- 25. 2. Identify Outcomes Business Outcomes • What is the desired end state? • What services need to be delivered? • How do we define success? What our are critical success factors? End-User Outcomes • Who am I building this service for? • What expectations do my users have? #TechHubWI 26
- 26. 3. Identify Use Cases Use Case: Collection of users and their applications, peripherals, and processes. Example Use Case: Department: Accounting Team: Controller’s Office Applications: Excel, ERP Client, Internet, IRS Website, Adobe Acrobat Peripherals: Network multifunction printer Processes: Month-End Close, Quarter-End Close, Balance Sheet, Taxes, Banking – can only access banking applications from secured machine #TechHubWI 27
- 27. 4. Design the Environment This is where you make the hard choices and create the environment architecture… • Identify and Evaluate alternatives, decide on the platform to use • What application requirements, business outcomes and user expectations do I need to account for? • What infrastructure will I use? How much will I need? • What policies will I implement? • What is my timeline for implementation? #TechHubWI 28
- 28. 5. POC/Pilot/Production Implementation phases • POC – Very targeted testing. Answering the question “Will X work?” • Pilot – Wider scale, broad user testing. Mainly for user acceptance. Day 2 operations defined here. Designed to be rolled into production • Production – Wide-scale onboarding of users, service has reached stability. With EUC projects – you may be in all three phases at the same time. #TechHubWI 29
- 29. #TechHubWI 30
- 30. It’s OK to Have More than One Solution #TechHubWI 31
- 31. Don’t Boil the Ocean #TechHubWI 32
- 32. #TechHubWI 33
- 33. Don’t Forget About Your Users #TechHubWI 34
- 34. Start Small and Manage Complexity #TechHubWI 35
- 35. Questions?
- 36. Thank You! Fill Out Your Surveys. Try The Veal. Tip Your Waitresses….
Editor's Notes
- Laptops aren’t bad. But they have some challenges in this context… Maintenance – Windows and Application updates – even with tools like SCCM or InTune – an application update means multiple installs of the same application and multiple chances for something to go wrong, policy management, life-cycle management. Security – Local device security, network security, data security Backups – protecting local data in event of device failure/theft
- Newest Members of the Workforce Technology has been an aspect of their entire life Facebook generation Extremely comfortable with mobility and collaboration tools
- Understand the transformative power of modern computing Want Flexibility and Work-Life Balance and will use technology to drive it Already have their own devices that they want to use Changing the way they participate in the job market
- Short term workers, hired for a specific task Contractors or freelancers, not permanent employees How does this impact businesses? More temporary or contract workers for projects Rapid onboarding/offboarding May not have company-owned devices
- May not manage or even own some key applications Users still need access to the applications Additional Challenge – May require maintaining multiple user accounts Cloud may get you out of the data center business…it does not get you out of the EUC business
- What are my key business drivers?
- What are my key business drivers?
- Use Cases are defining the people, processes and technology Use cases define the design. Applications and processes define how the system will be used and can be designed Processes matter – it informs how they use the technology and how different components may be connected or integrated. IE – ERP Client exports to Excel, so Excel must be available on that delivery mechanism
- It’s great to just have a strategy…but at some point, you need to implement it.
- Not everything will fit into one particular way of delivering IT to end users. May need to mix and match services to meet the needs of different user populations. Don’t try to shoehorn something in if its not a good fit Business needs change, and one solution might not be able to meet needs of some use cases. There are tradeoffs to having multiple solutions – may increase management complexity or licensing costs/complexity. Try to anticipate the needs of future project phases, and work with your vendors to ensure those needs are on the roadmap
- Don’t try to boil the ocean You can’t get meet 100% of the needs for 100% of the users right away. Break things down into phases. Identify use cases that will provide “quick wins” to show the value of the solution to the business. Don’t avoid implementing technology that makes it easier to manage the environment…it may be harder to go back and add it in later. If you find some technology would add complexityor costs during the implementation but provide benefits to the users or IT, implement it but do it at a smaller scale. EX – Application Delivery or Profile Management. Many customers avoid implementing these right away because of complexity around managing their applications. But they have trouble going back and retrofitting them because they have to strip stuff out of their system images or they have provided users with expectations.
- Communication to end users is key. As new technology is rolled out, users need to know how it impacts them. If there is no communication between IT and the end-users, it leads to users rejecting the platform Communication works both ways, too. EUC is about delivering services to the end users, and IT needs to listen to the feedback from end users when they provide it. You need to be sensitive to their needs and their wants. Because if you don’t…
- End result of not communicating – users hate the change, reject it because it’s different. Listen to users when they provide feedback, even if it is negative. And let their feedback drive your roadmap to show that you’re addressing their concerns. But don’t let one or two users derail a project. Some users will not accept change period and will always find faults. It’s important to understand what feedback is relevant to their work and what is not relevant. 1st EUC environment I implemented had a lot of feedback – but one user mixed valid feedback (an ADA concern) with invalid feedback – youtube playback was poor. Squeaky wheels can derail a project.
- EUC can significantly transform how businesses operate and deliver IT services to end users.