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Government Webinar: Five Essential IT Tools You Need Today

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In this webinar, our SolarWinds sales engineer discussed how to help you understand what basic software you need to improve IT operations at your site. We reviewed the key factors to consider and where to start. We also reviewed and demonstrated the tools our government and education customers need today.


During this interactive webinar, attendees learned how:

Web Help Desk® provides help desk ticketing and asset management to help improve problem resolution rates and reporting
Dameware® Remote Support simplifies remote access and helps improve desktop support and administration
ipMonitor® provides visibility into availability and performance of your network, servers, and applications
Patch Manager helps you quickly address software vulnerabilities
Engineer’s Toolset™ contains over 60 products to support your network

Published in: Software
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Government Webinar: Five Essential IT Tools You Need Today

  1. 1. @solarwinds Five Essential IT Tools You Need Today Government and Education Webinar February 18, 2020
  2. 2. @solarwinds 2 Speaker Introduction Mark Smith Government Product Marketing Manager mark.smith@solarwinds.com 703.386.2652 (office) Rolf Diehl Sales Engineer, Advisory rolf.diehl@solarwinds.com 703.386.2662 (office) © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  3. 3. @solarwinds 3 Agenda • SolarWinds Overview • Where to Start • Tools Best Practices • Five Essential SolarWinds® Tools • Web Help Desk® • Dameware® Remote Support • Patch Manager • ipMonitor® • Engineer’s Toolset™ • Demonstrations • Resources • Q&A © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  4. 4. @solarwinds SolarWinds at a Glance 1. Customers are defined as individuals or entities that have an active subscription for our subscription products or that have purchased one or more of our perpetual license products since our inception under a unique customer identification number. We may have multiple purchasers of our products within a single organization, each of which may be assigned a unique customer identification number and deemed a separate customer. 2. IDC defined Network Management Software functional market, IDC’s Worldwide Semiannual Software Tracker, October 2019. 3. Gartner, Market Share Analysis: ITOM: Performance Analysis Software, Worldwide, 2018. June 11, 2019. (AIOps/ITIM/Other Monitoring Tools Software Market). SolarWinds term, Systems Management, refers to the AIOps/ITIM/Other Monitoring Tools Software Market Taxonomy referenced in the Gartner report. All statements in this report attributable to Gartner represent SolarWinds interpretation of data, research opinion, or viewpoints published as part of a syndicated subscription service by Gartner, Inc., and have not been reviewed by Gartner. Each Gartner publication speaks as of its original publication date (and not as of the date of this presentation). The opinions expressed in Gartner publications are not representations of fact and are subject to change without notice. #1 in Network Management2 320,000+ customers in 190 countries 1 55+ IT management products 22,000+ MSPs serving 450,000+ organizations Every branch of the DoD, and nearly every civilian and intelligence agency 150,000+ registered members of THWACK®, our global IT community Founded in 1999 More than 3,200 employees globally Austin, TX headquarters Herndon, VA, government office 30+ offices globally Leader in Remote Monitoring and Management #3 in Systems Management3 Growing Security Portfolio 499 of Fortune 500® © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  5. 5. @solarwinds 5 Building Great Products That Simply Work Is at Our Core End User-Driven Product Strategy With a Constantly Growing OfferingFocused on Ease and Efficiency Geekbuilt.® Roadmap driven by end users and products developed by IT professionals who understand today’s IT environment Massive User Community 150K+ registered THWACK members 22K+ MSPs access the MSP Institute and Customer Success Center Solve clearly identified problems Orion® Platform Hybrid IT management Application Management Affordable full-stack monitoring for hybrid and cloud-native IT environments SolarWinds MSP Remote monitoring and management platforms, backup, and email security Easy to try, find, and buy Ready to use Security Security, simplified © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  6. 6. @solarwinds 6 Our Approach to ProductOurCorePrinciplesNotableExamples Simple and powerful Deliver complete visibility for hybrid IT Grow with our customers Enable application- centric management •Quick value after install •Seamless UX across product portfolio •Native support of the major on-premises and public clouds •Unified, integrated experience •Start small, solve the first problem, and be ready for the next •Add new capabilities quickly • AppStack™ – manage the entire app, not just components • PerfStack™ – real-time troubleshooting across the modern app and infrastructure stack • NetPath™ – manage the network, not just elements • Cloud infrastructure monitoring – AWS® and Azure® infrastructure monitoring •Support management of traditional and modern apps • Network Insight™ – deep visibility for the modern network stack across performance and configuration • AppInsight™ – deep visibility for packaged application performance • Increased scale – support for 400,000 NPM elements in a single instance • Simplified multiproduct installer – single installer to automatically resolve upgrade and install dependencies © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  7. 7. @solarwinds 7 Where to Start What questions do I need to ask? • What operational requirements do I need to address? • How do I put a process in place a plan that scales? • What can a one-person/small IT team manage? • Should I buy on-premises or SaaS solutions? © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  8. 8. @solarwinds 8 IT Services Management Best Practices • Simplify operations with a flexible ITIL help desk • Streamline service desk in ITSM • Integrate ITSM with other ITIL tools • Troubleshoot with a built-in knowledge base • Maintain inventory of devices/systems/software © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  9. 9. @solarwinds 9 Five Essential SolarWinds Tools • Web Help Desk • Dameware Remote Support • Patch Manager • ipMonitor • Engineer’s Toolset • Why start with a help desk solution? • Is this really needed? • Are you Patching? • Do we really need a monitoring tool? • When will we need all these tools? © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  10. 10. @solarwinds 10 Web Help Desk (WHD) • Simplify and streamline IT help desk processes from service request creation to resolution • Automates ticketing management with rule-based routing and escalation, real-time tracking, and alerts • Automated IT asset management for tracking and managing the lifecycle of hardware and software assets • Offers built-in knowledge base for self-resolution of issues, and automation of change management • Offers built-in integration with Dameware Remote Support to help you launch remote sessions, further integration with Network Performance Monitor (NPM), Network Configuration Manager (NCM), and Server & Application Monitor (SAM) to view and use WHD from console and allows for automatic ticket creation • Affordable pricing for IT technician logins—no additional cost for end user logins or managed IT assets • Links: Data - Demo - Resource © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  11. 11. @solarwinds 11 Dameware Remote Support and IT Administration Tools Dameware Mini Remote Control • Multi-platform desktop sharing and remote control • Remote access to sleeping and powered-off computers • Multi-factor authentication • Flexible user access control • Customize and automatically deploy remote control agents • Remote session tools and utilities • Low-cost single installation license with optional server-based licensing • Data - Resources Dameware Remote Support • Includes Dameware Mini Remote Control • Remote systems management tools • Anywhere, anytime remote support • Simplify Windows® administration • Built-in remote admin tools • Support from iOS® and Android™ devices • Remotely manage AD environments • Low-cost single installation license with optional server-based licensing • Data - Resources © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  12. 12. @solarwinds 12 Dameware Component Deployment © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  13. 13. @solarwinds 13 Automated patching of Microsoft® and third-party applications Patch Manager • Reduce time for patching physical and virtual Windows desktops and servers with pre-built, tested patches from vendors such as Adobe, Apple, Google, Mozilla, Oracle, and others • Decrease security risks and service performance degradation by controlling when and where patches are applied • Pass audits and demonstrate compliance with out-of-the-box reports and dashboard views • Extend WSUS or SCCM into powerful patch management solutions • Agent-less architecture, mass scale, and ease of use gives you the best ROI with no scripting or professional services needed • Links: Data - Demo - Resource © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  14. 14. @solarwinds 14 Network diagnostics, troubleshooting, and mapping Additional Tools Engineer’s Toolset • Over 60 network management and troubleshooting tools • Automated network discovery • Real-time monitoring and alerting • Powerful diagnostic capabilities • Enhanced network security • Configuration and log management • IP address/DHCP scope monitoring • Single installation license with optional Orion Platform installation • Data - Resources © 2020 SolarWinds Worldwide, LLC. All rights reserved. ipMonitor • Monitor network devices, servers, and applications from one console • Receive alerts for availability and performance issues • Monitor network status on maps and NOC view • Minimize downtime by automating remediation actions • Enhance monitoring with built-in reports and dashboards • Data - Resources
  15. 15. @solarwinds DEMO 15© 2020 SolarWinds Worldwide, LLC. All rights reserved.
  16. 16. @solarwinds 16 Active Directory User Creation Dameware Active Directory Support © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  17. 17. @solarwinds 17 Additional Resources • Review ITIL Services Management webpage: https://www.solarwinds.com/web-help-desk/use-cases/itil • Review a blog on choosing monitoring tools: https://orangematter.solarwinds.com/2019/03/29/choosing-monitoring-tools-for-the-smb/ • Review a blog on operations vs. engineering tools : https://orangematter.solarwinds.com/2015/11/03/operations-vs-engineering-tools/ • Review five essential tools product pages: • Web Help Desk • Dameware Remote Support • Patch Manager • ipMonitor • Engineer’s Toolset © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  18. 18. @solarwinds Q&A 18 Contact federal sales: 877.946.3751 federalsales@solarwinds.com Contact state and local government sales: governmentsales@solarwinds.com Contact education sales: educationsales@solarwinds.com © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  19. 19. @solarwinds 19 Contact Us Let us know how we can help you • Visit our THWACK government group: http://thwack.com/government • Watch a short demo video: http://demo.solarwinds.com/sedemo/ • Download a free trial: http://www.solarwinds.com/downloads/ • Visit our government website: http://www.solarwinds.com/government • Call government sales: 877.946.3751 • Email SolarWinds federal government sales: federalsales@solarwinds.com • Email SolarWinds state and local government sales: governmentsales@solarwinds.com • Email SolarWinds education sales: educationsales@solarwinds.com • Follow us on LinkedIn®: https://www.linkedin.com/company/solarwinds-government © 2020 SolarWinds Worldwide, LLC. All rights reserved.
  20. 20. @solarwinds The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies. 20

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