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1. Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(WINTER 2014) ASSIGNMENT
PROGRAM BCA (Revised Fall 2012)
SEMESTER 2
SUBJECT CODE & NAME BCA2040- COMMUNICATION SKILLS
CREDIT 2
BK ID B1026
MAX.MARKS 60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
1. What is nonverbal communication? Give five examples for non-verbal communication
Answer:Nonverbal communicationplaysanimportantrole inthe workplace,particularly when you
are dealingwiththe public.Nonverbal cues tell a speaker whether you are listening to him and are
interestedinwhathe hasto say.Communicationexamplesinthe workplace can be applied to learn
the proper way to interact with others on nonverbally.
Eyes and Facial Expressions
The eyesand facial expressionof alistenerare important toa speaker.If a listenerisrollinghereyes,
has a boredexpressionorseemsglazedover,these are blatant cues that the listener is not actually
listeningordoesnotcare about the speaker has to say. Make eye contact during conversations and
take care that your facial expression is one of alertness and caring. Although not an actual "facial"
expression, head movements such as
2. What are the prosodic features of speech?
Answer:Prosodicfeatures (sometimes known as suprasegmental phonology) are those aspects of
speech which go beyond phonemes and deal with the auditory qualities of sound. In spoken
communication,we use andinterpretthese features without really thinking about them. There are
variousconventionalwaysof representing them in writing, although the nuances are often hard to
convey on paper.
Pause. Pause as hesitation is a non-fluency feature. However, intentional pauses are used to
demarcate unitsof grammatical construction, such as sentences or clauses. These can be indicated
in writing by full stops, colons, semi-colons and

2. 3. Define hearing and Listening. How is ‘hearing’ different from ‘listening’
Answer : Hearing is one of the five senses of a person and it is the ability to perceive sound by
detectingvibrationsthroughan organ such as the ear. Listening also known as ‘active listening’ is a
technique used in communication which requires a person to pay attention to the speaker and
provide feedback.Listeningisastep further than hearing, where after the brain receives the nerve
impulses and deciphers it, it then sends feedback.
Hearing and Listening, though synonymous, are complete different things. You can listen to
someone without actually hearing anything.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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or
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