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Brain Waves: Innovation @ South East Water

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Kate O'Keeffe
Kate O'Keeffe

Brain Waves is South East Water\'s award winning corporate innovation program. Find out about the Brain Waves Cup - our business planning competition, how we keep the ideas coming - and where we could do better

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“ Brainwaves” Workplace Innovation @ South East Water Presented by: Kate O’Keeffe– Branch Manager, Innovation Blog: www.smoothinnovator.com South East Water
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],South East Water
About South East Water South East Water is a provider of water, sewerage, trade waste and water-saving services for residents and businesses in an area ranging from the South East of Melbourne to South Gippsland ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],South East Water
Demand could exceed Supply by 2021 Water Supply/Demand forecast for Melbourne South East Water
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Why is Innovation Important?
Innovation – Part of Strategic Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Kotter – Eight Phases
Vision Supporting Strategies Strategic Context Brand & Image Culture & Capabilities Strategies Providing Customer Water Solutions Deliver Efficiency and Growth Delivering improved environmental and social outcomes
Constructive Empowerment, Transformational Leadership, Continuous Improvement, Learning Organisation Passive/Defensive Do what it takes to please others (particularly superiors). Take back seat to rules, procedures, orders Aggressive/Defensive Appear competent, controlled and superior. Little value placed on people, more focus on finding errors, weeding out ‘mistakes’ Impact on Culture
[object Object],[object Object],[object Object],[object Object],Brain Waves established to:
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business Planning Competition - Brain Waves Cup
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Successful Projects In Progress ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Outcomes
2006 65 Participants Cumulative Employee Participation 2007 115 Participants
Evolving Focus of Ideas 2006 Social 40% Commercial 40% Environment 20% 2007 Environment 16% Social 16% Commercial 68%
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Test; All Data 2005; N = 171 Retest; All Data - SEW; N = 250 Outcomes
Projected ROI 18%
The Flywheel Effect
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Recent feedback
[object Object],[object Object],[object Object],[object Object],[object Object],Recent feedback
[object Object],[object Object],[object Object],[object Object],What we did well…. Resourcing and Strategy
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Employee Engagement Brainwaves Cup Fair What we did well….
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Employee Engagement What we did well….
[object Object],[object Object],[object Object],[object Object],Senior Executive Commitment What we did well….
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Challenges and Opportunity for improvements
“ Brainwaves” Workplace Innovation @ South East Water Presented by: Kate O’Keeffe– Branch Manager, Innovation Blog: www.smoothinnovator.com South East Water

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Brain Waves: Innovation @ South East Water

  • 1. “ Brainwaves” Workplace Innovation @ South East Water Presented by: Kate O’Keeffe– Branch Manager, Innovation Blog: www.smoothinnovator.com South East Water
  • 2.
  • 3.
  • 4. Demand could exceed Supply by 2021 Water Supply/Demand forecast for Melbourne South East Water
  • 5.
  • 6.
  • 7. Vision Supporting Strategies Strategic Context Brand & Image Culture & Capabilities Strategies Providing Customer Water Solutions Deliver Efficiency and Growth Delivering improved environmental and social outcomes
  • 8. Constructive Empowerment, Transformational Leadership, Continuous Improvement, Learning Organisation Passive/Defensive Do what it takes to please others (particularly superiors). Take back seat to rules, procedures, orders Aggressive/Defensive Appear competent, controlled and superior. Little value placed on people, more focus on finding errors, weeding out ‘mistakes’ Impact on Culture
  • 9.
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  • 13.
  • 14. 2006 65 Participants Cumulative Employee Participation 2007 115 Participants
  • 15. Evolving Focus of Ideas 2006 Social 40% Commercial 40% Environment 20% 2007 Environment 16% Social 16% Commercial 68%
  • 16.
  • 17. Test; All Data 2005; N = 171 Retest; All Data - SEW; N = 250 Outcomes
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  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27. “ Brainwaves” Workplace Innovation @ South East Water Presented by: Kate O’Keeffe– Branch Manager, Innovation Blog: www.smoothinnovator.com South East Water