Zara Samuels is seeking an administrative position that allows her to utilize her 5 years of experience in customer service and administrative roles within training organizations. She has a background in data entry, student and client support, quality assurance processes, and office administration. Her skills include excellent customer service, priority management, communication, and intermediate to advanced Microsoft Office abilities. Her experience covers roles at Careers Australia, Civil Train, MEGT Australian Apprentice Centre, and Franklyn Scholar, demonstrating a track record of reliable administrative support.

1. Zara Samuels
13 Tasman Court, Boronia Heights QLD 4124
Phone:0401 091 936
E-mail: zarasamuels@msn.com
Professional Summary
Reliable administrator with 5years experience delivering administrative support and customer
service within Training Organisations. Seeking a challenging and varied position that will profit
on my experience with opportunities for personal and professional growth.
ProfessionalSkills
 Excellent customer service skills
 Capability to build and maintain relationships with stakeholders
 Ability to prioritise and manage tasks effectively
 Capacity to communicate with all levels of staff
 Proficient to work under pressure and meet KPI's
 Ability to multiple tasks
 Intermediate-Advanced Microsoft Office skills
 Ability to identify issues and streamline processes
Experience
March 2016 – Current
Careers Australia Bowen Hills, QLD
Student Support Services – Administrator
 Compliance checking of User Choice and C3G enrolments
 Liaise with Industry Development Managers (IDM’s), employers, students and staff
members
 Accepting/declining SRTO notifications
 Allocating sign up packs to IDM’s
 Creating compendium folders
 Quality assurance updates - weekly updates of sign up forms (Training plans, checklist
etc)
 Auditing incoming sign up packs before processing
 Data entry through CASIS system (student accounts and enrolments)
 Create student folders

2.  Page 2 |
March 2015 – October 2015
Civil Construction Federation (Civil Train) Eight Mile Plains, QLD
Team Support Officer
 Data entry, using CCF’s in-house systems (VETtrack, Tutis & Hal)
 Liaise with trainees, employers and staff members
 Auditing contracts/documents
 Administration support to trainer’s (sign up packs, marking guides and client reports)
 Initial set-up of new and existing trainees/clients
 Stock take for workbooks
 Posting of all workbooks and Statement of Attainments to trainees
 Scanning/filing
 Inbound and outbound calls
December 2011 – 2015
MEGT Australian Apprentice Centre Loganholme, QLD 4129
Customer Support Administration Officer
 Process employer and apprentice incentives
 Create SRTO notifications and liaise with Registered Training Organisations
 Check National Training contracts
 Networking with other Registered Training Organisation’s
 Inbound and outbound calls for the Australian Apprentice offices in Australia
 Incoming and outbound mail
 Reception and administrative work
 Data entry using MEGT’s in-house System (Optimum and TYIMS)
 General housekeeping duties e.g. kitchen duties, fax duties etc
June 2011 – December 2011
Franklyn Scholar Murrarie, QLD 4172
TRAINEESHIP - Administrator
 General office duties
 Reception
 Answering incoming calls
 Data entry
 Copying, faxing, scanning, filing and archiving documents
 Emailing – (Microsoft Outlook)
 Processing enrolments and assessments for trainees
 Printing Certificates
 Issuing Certificates and Statements of Attainments
 Following up on trainer’s querieS
 Minute taker
 Implementing new ideas
 Courier

3. 3 | P a g e - Z a r a S a m u e l s
Education
 Certificate II in Business – Sarina Russo Schools – June 2010
 Certificate III in Business (Partial Completion) – Metropolitan South Institute of
TAFE Partial Completion – December 2010
 Certificate IVin Business – Nomad Eastern States/Franklyn Scholar (Traineeship)
January 2011 – June 2011
 Current First Aid Certificate 2015
 Blue Card
Referees
Marissa Grollmus
Careers Australia Administration Manager
0429 638 916
Liz Abbey
Civil Train Senior Administrator
0414 534 321
Shelly Stewart
MEGT Australian Apprenticeship Centre Consultant
0408 182 062
Jade Wilson
Franklyn Scholar Coordinator
0413 539 349