Yvette Rodman is seeking a position in human resources or customer service. She has over 15 years of relevant experience, including roles as an HR generalist, benefits administrator, and call center manager. Her experience spans industries such as staffing, wireless communications, housing, and popcorn. She is currently certified as a Professional in Human Resources and obtained some college credits in the early 1980s.

1. YvetteT. Rodman
Objective A position which utilizes my skills in Customer Services & Human Resources
Professional
experience
10/16-Present Staff Management Group (Contract Temp) Edison NJ
Human Resources Generalist/ Coordinator
 Manages all new hire orientations for 200+ temporary & permanent employees
 Schedules training & development
 Serves as liaison for other departments payroll, operations
 Maintains employee benefits information
 Resolves employee benefits related issues
 Designs plans for recruiting efforts
 Supports HR Manager in daily operations & activities
5/14-6/16 OfficeTeam (Wipro) Saddle Brook NJ
Human Resources Generalist/Coordinator
 Organize onboarding process for New Hires Globally
 Maintain and analyze records via HRIS/SAP
 Monitored Band Progressions/Salary Increases for employees US & Abroad
 Handled employee relation issues performance management
 Coordinated Community Based events
 Reports directly to Regional HR Manager
 EEOC Compliance
 Administered Benefits Via UHC
 Conducted New Employee Orientation
 Investigated payroll inconsistencies
 Handled exit interviews & offboarding processes
 Analyze Attrition data via SAP
 Planning & Execution of HR events & Community Based Activities
9/12-5/14 Xerox(ACS) Little Falls, New Jersey
HR Benefits Administrator
 Provide support for American Express Employees
 Processed benefit elections for participants
 Provided maintenance for accounts
 Handled Flexible Spending Account Elections
 Benefits Administrator
 Assisted in training
3 Rock Creek Terrace #58
Englewood, NewJersey 07631
Phone 201-7313220/201-491-2510
E-mail yvetterodman23@gmail.com

2. 2007-2010 Newark Housing Authority Newark, NJ
Assistant Property Manager/Occupancy Specialist
 Responsibilities included maintenance off all client records & inquiries
 Monitored issues between landlords & tenants
 Maintained designated service levels
 Handled escalated tenant complaints
 Managed 50 Call Center Representatives & 3 Supervisors
 Interviewed & evaluated low income families for program participation
 Recommended clients to other Social Service agencies
 Handled tenants who have been relocated from other housing facilities
 Measured daily & monthly call volume trends
 Handled evictions proceedings which includes going to court
 Served as Assistant Manager for Housing Development
 Supervised Resident workers
Additional Experience:
2006-2007 Manpower/McCallion Staffing Hackensack
Staffing Coordinator
2008-Present Bergen County Human Services Center Hackensack NJ
Lead Shelter Counselor
2005-2006 Dale and Thomas Popcorn Teaneck, NJ
Call Center Manager
2003-2005 Cingular Wireless (formerly ATTWS) Paramus, NJ
National Business Service Administrator/National Employee Team Leader
2000-2002 IDT(Tow Truck Division) Newark, NJ
Customer Service Call Center Manager
Education PHR Certification Expected 5/2017
1980-1982 Bergen Community College Paramus, NJ