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You work for a small city IT department, and you are investigating a complaint from a laptop
user that the image on her LCD display renders only multicolored vertical lines, but the image is
fine when the laptop is connected to an external monitor. What could be the problem?
A. The LCD display is damaged.
B. The LCD video cable is damaged.
C. The on-board video adapter is damaged.
D. The laptop is set to only use an external monitor
Solution
A and B. If the image on the LCD display is garbled but an image displays fine on an external
monitor, either the LCD video cable or the LCD display itself is damaged.

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  • 1. You work for a small city IT department, and you are investigating a complaint from a laptop user that the image on her LCD display renders only multicolored vertical lines, but the image is fine when the laptop is connected to an external monitor. What could be the problem? A. The LCD display is damaged. B. The LCD video cable is damaged. C. The on-board video adapter is damaged. D. The laptop is set to only use an external monitor Solution A and B. If the image on the LCD display is garbled but an image displays fine on an external monitor, either the LCD video cable or the LCD display itself is damaged.