The document discusses improving incident management through mobile applications that integrate with the Xpose platform. It describes how Xpose provides a common data model and services to allow exchange of information between organizations. It then outlines several mobile applications for incident notification, chat, and damage registration that provide live interaction between operators and roadside assistance during an incident. These applications are fully integrated with the Xpose platform and incident management system. Finally, it notes that the Xpose core software is available as open source and their platform will support additional incident management services.

1. spin-off de la Universidad de
Valencia
Xpose Mobile
Improve the Incident Management Chain
Leo van den Berg
ESAM S.L.
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2. Xpose-Mobile
Introduction #1
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Incident Management (IM) is a complex process involving
different [human] resources divided over different
organizations and locations.
Each organization has its own “view of the reality” based on
their own data
To achieve organizational interoperability the semantic and
technical interoperability must be solved first!
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A common “domain language” should be used to
unambiguously describe IM data items like: Location (BPS),
Incident types, Measures, Tasks etc. etc.
A set of services should be available to access and exchange
data independent of used [mobile] device and location.

3. Xpose-Mobile
Introduction #2

The rapidly increasing quality and coverage of mobile networks
enables the inclusion of “mobile intelligence” (APP’s) in the IM-chain:
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Mobile functionality should be seamlessly integrated with the IM-chain
to unlock its full potential. Functionality:
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Android and iOS based smartphones and Tablets,
Other “wearable” technology is under development
should take in account the environmental restrictions of the mobile user
(light, sound, driving a car etc.)
should provide maximum usability and quality
Ruggedized devices are already available for “hostile” environments
(and users).

4. Xpose-Mobile
Introduction #3

Xpose is an extensible data processing
and distribution platform for fast
development of ITS applications,
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… the domain [data] model is based on
[international] standards related to Trafficand Incident Management entities.
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… uses an industry standard object
relational mapper for storage of all the
managed entities in a relational database,

… uses web-services [SOAP/Rest] for
the exchange of data with mobile
devices,

5. Xpose-Mobile
Applications
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The already available APP’s can be divided in:
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One-way messaging (ex: Simple Incident Notification),
Bi-directional messaging (ex: Incident Chat)
Full interaction (ex: Incident/Damage registration),
All APP’s fully integrated with the Xpose-platform and
IM-application

6. Xpose-Mobile
Incident Notification

Traffic Operator (OP) sends message Notification to
Roadside Assistance (RA),
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Notification received on mobile device
Notification triggers chat APP

7. Xpose-Mobile
Incident Chat
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Live interaction between Operator (OP) and Roadside
Assistance (RA),
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RA has access to relevant Incident data and full lncident
log
RA can send short messages and images to the OP
OP receives RA-messages and images in Incident log,

8. Xpose-Mobile
Damage registration

Live Interaction between Operator (OP) and
Roadside Assistance (RA),
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RA identifies [different] damage[s] at the Incident
Location,
RA has access to relevant Incident Data,
OP receives direct feedback
OP can request additional data with the Chat
functionality

9. Xpose
Software availibility

Xpose core is available as open-source software under
version 2.0 of the Apache Software License
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Our SaaS - platform will support an expanding set of
services for (Incident) Management:
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Registration ,
Data enrichment,
Data Exchange,
Data Export,
Decision Support,
Reporting,
Messaging Etc. etc.

10. spin-off de la Universidad de
Valencia
Contact me for further information!
Leo van den Berg
ESAM S.L.
l.vdberg [at] esam.uv.es
Tel: +34 96 354 3552
10
24/02/2014