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- 1. Do smart factories require technical writers?
- 2. 2 Something about Specialized in XML Publishing Technical documentation Offices in Munich and Seattle Team of 16 Managing Director of Xeditor and Xpublisher Matthias Kraus, 36 years old Technology / Service company
- 3. (The Age of) Smart-Everything ia und Hartmut Häfele - http://www.pixeleye.com/ © RE'FLEKT GmbH The Internet of Things Here. Now?
- 4. People DataThings Process Home Mobile Business People to people (P2P) People to machine (P2M) Machine to machine (M2M) The What, Where and How of the IoT
- 5. Connected Things will dominate the Net, the cities and our lives by 2020 0 5 10 15 20 25 30 World Population Smartphones, Tablets, Laptops Connected Things 26billion 7billion 8billion
- 6. Will technical writers be affected by the Internet of Things? Will technical writers be affected by the Internet of Things? Disney World MagicBand Wearable devices which uses RFID Enables visitors enter the park, rooms, purchase food and manage account Big data analytics
- 7. Will technical writers be affected by the Internet of Things? Field Connect from John Deere Provides informaton through sensors about moisture content Helps farmers to control targeted irrigation
- 8. Will technical writers be affected by the Internet of Things? Qantas flight QF32 run into serious problems with turbine ECAM fired 43 messages within the first 60 seconds It was a 2 hour process to go through all of these messages
- 9. Will technical writers be affected by the Internet of Things? IF?WHEN?
- 10. 10 Even if products are smart, they will require content. Smart products require intelligent content. Intelligent content = semantically-rich, structured content that can be processed and delivered by machines. Why?
- 11. Suppliers Engineering Marketing / Sales Source: Roland Berger Whitepaper (March 2014): INDUSTRY 4.0 – The new industrial revolution. How Europe will succeed. Intelligent content through the productlivecycle Technical Communication
- 12. 12 Challenge 1: Products More versions of the same product Lot size 1 (mass customization) Documentation for more targetgroups Documentation for different devices Fast development cycles
- 13. 13 Challenge 2: Humans Mobile interaction Small and personalized pieces of information Options for filtering and searching Exchange information
- 14. Challenge 3: Digitalization Faster product-lifecycles Components for cyber-physical systems Integrateable component- documentation instead of system- documentation
- 15. 15 Challenge 4: Semantic The product has to understand the information Informations are not hierarchical, they are connected Individuell views on information by filtering and searching
- 16. The classic manual has no future Reusable topics instead of chapters ensures a modulized documentation Write your content in a structured XML-based format Classification over metadata
- 17. 17 Darwin Information Typing Architecture Very popular and flexible format Over 500 XML-Elements Over 500 XML-Attributes DITA OT for automated publications Standard DITA 1.3
- 18. But is that enough
- 19. Up-to-Date-Level Documentationproces Innovation through CSC Situation today Delivery and handing over Time Intelligent content through the productlivecycle
- 22. 22 About 500.000 technical writers in Europe (Study from 2009) Big parts of the documentation are generated from not trained personal Expensive trainings or low quality as a result Who is writing documentation?
- 23. 23 The environment for technical writers should be • easy to use • simple to understand • userfriendly
- 24. Maybe you need something like
- 26. 26 Thank you! Matthias Kraus CEO of Xeditor/Xpublisher kraus@appsoft.de
- 27. 27 I have questions too! Do you think smart factories require technical writers? In which way the work for technical writers will be affected? What will the job ob technical writers look like in five years?
Editor's Notes
- Thanks to the Internet, everything – from phones and fridges to factories and shopping systems – has become smart. Does that mean that the first programmable computer back in 1941 wasn’t smart? Its an contextual thing depending on the current situation of products and systems So why should a microwave be able to communicate? In the future, the majority of everyday physical objects will be connected to the Internet and thus be able to communicate with their environment. This takesus to the age of the Internet of Things (IoT).
- Rather than just reporting raw data, connected things will soon send higher-level information back to machines, computers and people for further evaluation and decision making. make faster, more intelligent decisions control our environment more effetively.
- The Internet of Things is growing exponentially: According to research firm Gartner, 26 billion Things will be connected by 2020. The number of laptops, tablets, and smartphones will only reach seven billion by 2020. In comparison: According to the United Nations, the world population is estimated to rise to eight billion by 2020.
- Looking at these numbers, the Internet of Things will affect every job in every industry. Just to name two undistinguished examples: Disney World Magic Brand The Internet of Things has also already been installed in Disney World – from reservation to check-in.
- John Deere Field Connect: Applications such as Field Connect from John Deere provide information through sensors regarding the moisture content of the soil and thus help farmers control the targeted irrigation.
- On 4 November Qantas flight QF32, an Airbus A380 outbound from Singapore, ran into serious problems when a turbine on its Rolls-Royce Trent 900 engine suffered an uncontained failure. And by the way, the turbin was a Rolls Royce Trent 900 – just as information if you think to buy one for yourself... ;-) ECAM = Electronic centralised aircraft monitor (developed by Airbus) That means about 1 message each 1,5 seconds Isn‘t that crazy Im happy to be not an airplane pilot After that they needed over 2 hours to go through all of that messages 2 hours!!!! 2 hours in the air with an airplane with an not working Rolls Royce turbine…. Yeahh… I guess there is potential for optimization
- So the question is not if technical writers will be affected by the Internet of Things, but when. And even that is not a question for me Ist now!
- Even if products are smart, they will require content. And, smart products require intelligent content (semantically-rich, structured content that can be processed and delivered by machines).
- It concerns everything in the productlivecycle Products get more and more complex More and more components are involved, even very modern technologies like 3d printing, mobile things And more and more components talk with each other over the Io#T Full automation Totally interconnected systems Machine-to-machine communication Everybody is involved: Suppliers, production, customers, marketing, people who are using it Output: Personalized, Local Production, Mass Customiziaton But there are some challenges
- Faster product lifecycles, ever-more complex systems and a large range of product variants are providing big challenges to industrial production and technical documentation.? Products get more complex More versions of the same product Lot size 1 Documentation for more targetgroups Documentation for different devices Fast development A very good example is the car industry. While beginning the 19th century Henry Ford says: You can have the Ford T in any color you want – as long as its black Ist becomes the truth the last years. You can build your own car! That means: Individual products need individual documentations. The documentation moves from hierarchical structures to topic oriented models.
- Mensch / Maschine Interaktion Mobile Interaktion Small Pieces of Infomation Personalized information Filter, Search and Find Communicate over Networks / Sozial
- The product has to understand the information Informations are not hierarchical, they are connected with business and manufactoring processes Individuell views on information by filtering and searching
- But even if there are challenges you have too: What i want to say is „document all the things“ The classic manual has no future Reusable topics instead of chapters ensures a modulized documentation Write your content in a structured format Like DITA
- But is that enough?
- Here we could see the content of the documentation through an normal productlivecycle. It affects differnt targetgroups and departments. After a while when the product was start running in productive mode the documentation get more and more outdated You always have to search all over your documentation cause everything is very document-centric – even it is structured and topic-based
- Product centric Documentation The increasing complexity of machines and systems, in particular due to the increasing integration of a variety of electronic controls, are rendering technical documentation increasingly more expensive. Manufacturers are required to deliver standard-compliant documentation throughout the entire product lifecycle. Many instances require new documentation, e.g. technical implementations or upgrades, product changes, optimization measures or a production volume adjustment. However, documents are hardly ever kept up-to-date once the product has been delivered and set up for use. The Cyber System Connector (CSC) aims to ensure current technical documentation throughout the entire product lifecycle through a virtual image of the equipment. With this image, maintenance staff can fix machines faster because they have all the information they need, leading to shorter downtime. There is less accidental misuse and higher work safety due to up-to-date warnings and safety tips. In addition, the company saves money because the spare part list is always up-to-date. The manufacturer is always aware of the status of the plant and can schedule maintenance accordingly. The CSC provides an interface for each integrated system component of the machine or plant. This provides a virtual image that is always identical to the actual plant. Any change to the machine will update the virtual representation and also the technical documentation. The virtual machine may include information such as process flowcharts, control logics, schematics, 3D models, factory and plant layout, operating instructions or risk assessments. In addition to the legally required physical documentation, all information is provided in the form of decentralized virtual images distributed over the entire system that are combined into a common virtual image. This allows the derivation of situation- and needs-based documentation information for the user, which remains up-to-date throughout the entire product lifecycle.
- Verbesserungsinput für Entwickler, Redaktuere, Qualitätsbeauftragte und Serviceverantwortliche. Dynamische Diagnoseabläufe aufgrund von Fehlerhäufigkeiten durch den ganzen Prozess. Es werden wiederum alle Abteilungen betroffen sein
- Who is writing technical documentation: Software developers, ingeneers, architects, the marketing department but no technical writers Because they are the experienced ones
- The next big thing? The research project responds to an actual trend in the manufacturing industry. Mobile documentation – manuals on mobile devices – is not very common in this industry. Hard-copy manuals, however, often can’t be found when needed, are outdated or so dirty that they cannot be read. Desktop Help functions also have their drawbacks: All too often, they are overloaded with information costing machine operators valuable time. Thus, there is a growing demand for digital manuals that are displayed directly on the machines and are always at hand when the machine is in use. This would allow a warning sign to flash up on the display if the machine operator enters an unsafe machine function. Or it could be combined with a mechanism that only unlocks the system once the operator has read the warning information. Other possibilities are guides that reveal the position of the part that needs to be replaced, including a step-by-step instruction for disassembly. The company WDS Süßwarenmaschinen GmbH is currently working on a concept to integrate their manuals into their machines. As the control mechanism of the machine is already a touchscreen, the manuals could be integrated as HTML files using the same user interface as the machine control, with the potential to offer interactive content. To ensure that the right audience receives the right information, users would need to login. As a result of this project, the company identified a greater acceptance of the user manual due to its new and intuitive format. The project was presented at the tekom Spring Conference 2015 [3].
- So i will end up with some questions... What do you think, require smart companies technical writers and in which way the work of an technical writer will change? Do smart factories even require any technical communication or will the smart product of the future simply explain itself? What will the job of technical writers look like in five years?
- What do you think, require smart companies technical writers and in which way the work of an technical writer will change? Do smart factories even require any technical communication or will the smart product of the future simply explain itself? What will the job of technical writers look like in five years?