This is a high-level overview of Xcelewrite's portfolio. It includes descriptions, excerpts, and links to the original documents.

2. TABLE OF CONTENTS
Articles for Society for Technical Communication (STC) Telecommuting Column.......................3
✦From the Boardroom to the Bedroom: The Pros and Cons of Telecommuting
✦Telecommuting: A Viable Workforce Alternative for You and Your Company
✦How to Find Legitimate Telecommuting Opportunities
✦How to Handle the Psychological and Emotional Stress of Telecommuting
✦Tech Support for the Professional Home Office
Fact Sheet....................................................................................................................................................4
✦Lithium: A Safe Alternative for Manic Depression
User Manual and Quick Guide.................................................................................................................5
✦Requirements Processes and Procedures for Company X
✦Systems Management Server: Remote Control
Training Materials......................................................................................................................................6
✦Introduction to Requirements for Project Controllers
✦Electronic Health Record Case Study
Strategic Business Analysis......................................................................................................................7
✦Strategic Business Review
Website Development Project................................................................................................................8
✦Research Portal Project: Development of Company Y’s Website

3. ARTICLES FOR STC TELECOMMUTING COLUMN
The articles listed below examine the challenges and rewards of working from home and the ways in
which telecommuting changes the way we work, play, and do business.
From the Boardroom to the Bedroom: The Pros and Cons of
Telecommuting
This article is the first in a series of articles for a column dedicated to
telecommuting. It introduces the audience to the concept of telecommuting along
with its advantages and disadvantages and welcomes questions and topics from the
column’s readers for future articles. How to Handle the Psychological and Emotional Stress of
Telecommuting
“Telecommuting is the wave of the future. Many companies have already
implemented telecommuting programs because these programs have been shown Telecommuting is not nirvana and this article clearly illustrates why it’s important
to increase productivity, improve employee retention rates, and decrease real estate to find ways to cope with the challenges and pitfalls of working from home. Eight
costs, not to mention the environmental benefits.” Click here to read full coping strategies are described from making it a point to communicate with your
colleagues to taking a break.
article.
“Although there are several advantages to telecommuting, working from home can
Telecommuting: A Viable Workforce Alternative for You and Your be psychologically stressful for several reasons. First of all, the absence of regular
Company social interaction with friends and colleagues can be detrimental to our sense of
well-being. Human beings, by nature, are social creatures. Taking away regular social
This article provides some suggestions on how to convince employers to embrace interaction translates into feelings of loneliness and isolation. At the same time, the
a telecommuting program by building a strong business case, addressing all of the social interactions with the exterminator, nosy neighbor, telemarketer, and even our
appropriate questions, and recommending a trial period. loved ones are unwelcome interruptions that distract us and decrease our
productivity.”
“What can you do is build a strong business case for telecommuting by developing Click here to read full article.
and presenting a telecommuting proposal to your boss or your employer’s
decision-makers. Developing a proposal not only shows that you have thoroughly
researched the idea, it reinforces your commitment to making telecommuting work Tech Support for the Professional Home Office
and increase your chance for success.” Click here to read full article.
Dedicated to the home office professional who may not have the expertise or time
How to Find Legitimate Telecommuting Opportunities to deal with computer or network issues, this article provides readers with three
local tech support companies. It emphasizes why hiring an expert may be in their
The focus of this article is on helping the readers be creative in identifying best interest given the wide array of potential challenges.
legitimate telecommuting opportunities. It provides some online resources to help
the readers start their search. “Advances in technology make our lives easier; however, they bring with them a
host of new problems and challenges. The Internet, which has revolutionized the
“If you are committed to a telecommuting work arrangement not supported by way we communicate and do business, is the same Internet that enables hackers to
your employer, then you are faced with the decision to seriously pursue attack our computers with viruses, worms, and other malicious programs.”
opportunities outside of your company. Where are these opportunities? That Click here to read full article.
depends on your approach. There are three different approaches you can follow to
pursue telecommuting jobs: (1) search for employers that support telecommuting.
(2) become an independent contractor, or (3) start your own business.”
Click here to read full article.

4. FACT SHEET
Lithium: A Safe Alternative for Manic Depression
The purpose of this fact sheet is to provide consumers (e.g., patients and their
families) a high-level overview of lithium. Specifically, it explains what it is, what it is
used for, how it works, the DOs and DON’Ts when taking the medication, and its
benefits and side-effects. The target audience includes people who do not have
medical knowledge or a healthcare background.
How long should I stay on lithium?
The period of time you remain on lithium depends on how many mood swings
you have, how often you have them, how severe they are, and how long they last. If
you have experienced two or more episodes in a five-year period and/or have
experienced one episode in which you were a danger to yourself or others, then
you probably will have to remain on lithium for an extended period of time.
Consult with your physician. Click here to read full fact sheet.

5. USER MANUAL AND QUICK GUIDE
Requirements Process and Procedures for Company X
This process and procedures manual was created to inform stakeholders and guide the requirements staff in the requirements development and management
processes and their associated procedures. The blueprint for all requirements-related projects, this manual provides a high-level perspective on roles and
responsibilities, and requirement engineering activities as well as detailed step-by-step instructions on how to complete all required tasks.
Note: To protect the privacy of the client, the document was sanitized by removing all identifying information.
“Company X’s Requirements Management Team has established processes and procedures to define how Company X develops and manages requirements to
build, deploy, and sustain Information Technology (IT) solutions. These processes and procedures adhere to requirements engineering “best practices” and
accomplish the following:
• Help decision-makers determine resource allocation, capacity planning, prioritization, and timelines
• Mitigate the risk of change to Company X’s computing environment
• Ensure that all new system development projects originate with requirements and adhere to a formal requirements development process
• Make sure that changes to requirements follow a formal requirements management process
• Verify that all requirements are documented, approved, traced, and tracked
• Involve all relevant stakeholders in the requirements development and management processes.”
Click here to read full document.
Systems Management Server: Remote Control
This quick guide provides users with instructions on how to request access, install, and use the remote control feature of Services Management System (SMS).
Note: To protect the privacy of the client, the document was sanitized by removing all identifying information.
“Services Management System (SMS) is used to manage computer resources. One important feature of SMS is SMS Remote Tools, a suite of tools that gives you
the ability to troubleshoot problems on clients’ computers remotely.”
Click here to read full document.

6. TRAINING MATERIALS
Introduction to Requirements for Project Controllers
This training presentation was made for a workshop for project controllers to
help them understand, at a high level, what requirements management is, why it
is important, and best practices that should be used when implementing a
formal requirements management program.
“What is a requirement?
A requirement is a condition or capability needed by a stakeholder to solve a
problem or achieve an objective. It describes what is needed; not how to do it.”
Click here to reach full presentation.
Electronic Health Record Case Study
This case study was created to provide hypothetical scenarios which were used
by the class to help them complete an exercise in completing a business case.
“Scenario:Your loved one has a severe drug allergy and is rushed to the hospital
unconscious. The hospital pulls up his/her EHR which clearly documents the
medication allergy. Without this information, the wrong medication could have
been administered with serious consequences.”
Click here to reach full case study.

7. STRATEGIC BUSINESS ANALYSIS
Strategic Business Review of Company X
The purpose of this Strategic Business Analysis is to analyze the marketing/communications strategy
of a healthcare provider. The goal of this project was to determine how well Company X was
strategically positioned in the marketplace by thoroughly reviewing Company X's written marketing
and communications plan, interviewing key stakeholders and decision makers, and conducting
research based on generally accepted marketing principles and guidelines.
Note: To protect the privacy of the client, the document was sanitized by
removing all identifying information.
“The ever-changing, dynamic nature of the healthcare industry has forced physicians, hospitals, and
health insurance companies to change the way they do business. Because competition is fiercer than
ever, marketing has become an essential way to ensure the survival of healthcare organizations. The
purpose of this SBR (Strategic Business Review) is to analyze the marketing/communications
strategy of Company X, Inc.”
Click here to reach full document.

8. WEBSITE DEVELOPMENT PROJECT
Research Portal Project: Development of Company Y’s Website
This website development project was completed for a drug company to help its pharmacists and researchers find a more cost-effective and
efficient way to conduct their research. By creating a one-stop information portal that could be accessed via the Internet, the pharmacists and
researchers would no longer have to drive to the local library to access the journals, database, and websites that they needed to do their jobs.
This document describes the step-by-step process used to develop the website from conducting end-user interviews to prototype development to
user testing.
Note: To protect the privacy of the client, the document was sanitized by removing all identifying information.
“If Company Y intends to remain competitive in the marketplace, it must adapt to the technological changes that have transformed the way
companies do business. One solution to Company Y’s information problem is to develop an internal web site. This web site would serve as both a
gateway to research information (medical databases, journals, and other web sites) and an information exchange center where pharmacists could
share and transfer information. Not only would a web site eliminate the inconvenience and costs associated with trips to the local university, it
would expedite the research process by:
•Providing pharmacists with access to information 24 hours a day
•Increasing productivity
•Preventing duplication of information
•Reducing unnecessary steps in information exchange and transfer.”
Click here to reach full document.