This document provides instructions for setting up an account and managing networks using bandwidth management software. It outlines 7 steps for initial setup including creating an operator account, adding locations, packages, customer zones, devices, customers, and users. The software allows internet service providers and other organizations to manage bandwidth, create data plans, track payments and complaints, and generate reports for multiple locations from one interface.

1. BANDWIDTH
MANAGEMENT
SOFTWARE
(CLOUD HOSTED)
For MikroTik Routers
and WiFi HotSpots

2. Manage
bandwidth
Create
data plans
Generate invoices
Track
customer
complaints
with easy to
use interface
Track payments
MANAGING SMALL TO LARGE NETWORK
OF INTERNET SUBSCRIBERS MADE EASY
You can be a large Internet Service Provider (ISP) or a restaurant owner providing
free Wi-Fi access to your customers. All you need to install at your end is a MikroTik router.
Our cloud based
software will take
care of the rest

3. Our Solution
CLOUD BASED
• No need to install
expensive servers
• Data is always
backed up in cloud
database servers
SETUP IN NO TIME
Setup location
account and add staff
users in a few clicks
REPORTS
Get reports for easy
consolidation and analysis

4. Managing these expectations
with available staff and resources
is only possible with the help of a
software designed specially for
ISP industry.
Customer expectations are sky rocketing and
the package rates are dropping every day.
Customers not only demand high-speed but
also expect maximum up-time.
For ISPs, retaining
customers and growing
business has become
a challenge.
MANAGING
CUSTOMER
EXPECTATIONS
OUR
SOFTWARE
Support for multiple
operators, branches
and locations
Manage all your
branches & locations
from one place

5. Features
Customer
Complaints
Tracking
Customer
Account
Management
Continuous
Data
Backups
Key Features
Premium Features Generate audit logs
Maintain history of all customer records,
complaints, invoices, and payments
ReportsBilling &
Payments

6. What Our Solution Offers
Never Leave a Customer
Complaint Unattended
• Not attending a customer
complaint in timely manner is
one of the biggest reasons for
losing customers
• With the help of our software,
you can make sure no
complaint is left unattended
Internet Subscriber
Management
• Create various internet access
plans, assign them to
customers
• Auto generate invoices and
track payments
• Customers can view their
usage and billing online
Reporting
• Generate various reports to
analyse the available data
• It not only helps to visualize a
location's progress but also can
help in improving the service

7. Setup up an
Operator
Account Add
Location Add
Packages Add NAS
Devices Create
Zones Add
Customers
Add User
Follow the below steps to setup your account
INITIAL SETUP
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8. 1 Setup Up An Operator Account
Operator is an individual or a
company which provides internet
through wired or wireless
connections to various locations.
Click here-<please
provide a name> to
create a new
operator account
Enter email id, confirm
password and click on
"Sign Up" button
You will receive a mail
containing a link
"confirmation of my
account“. Clicking on
the link will take you to
the login page.
Post log-in, it will ask to
setup your personal profile.
Enter name, address and
contact details and click on
"Create User Profile".
After the personal
profile is created, it
will ask to setup
"Operator Account".
Enter company name,
address and contact details
and click on "Submit“.
After Operator account
is setup it will take you
to the dashboard.
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9. Add Location
A location can be
a local area, mall,
restaurant, school
or college etc. On the Operator
dashboard, click on
"My Account" and then
click on "Locations"
Click on "Add Location" button to register
a new location. Enter a location name,
short name, subdomain, settings, address
and click on "Register Location".
Subdomain is an important field for the
location setup, because it creates a URL
(E.g."http://gandhinagar.xceednet.com") for
your location, where "gandhinagar" is the
subdomain used for a particular location.
Click on "Dashboard"
to go to the dashboard
for your new location.
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10. Add Packages
Log out and go to
the URL of the
newly created
location (E.g.
http://gandhinagar.
xceednet.com)
Once you login, it
will take you to the
dashboard of the
newly created
location
Click on button
"Add Package".
Enter package
details and click
on "Create New
Package"
Click on "Login"
and then
"Employee Login".
You will be asked to
enter username
and password
You should see the
location's short name on
the left-top side of the
page. Click on
"Customers" menu and
click on "Packages"
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4 ADD NAS
DEVICES
ADD
CUSTOMERS
CREATE
ZONES
• Click on "Admin" and "NAS Devices". Click on
"Add NAS Device"
• Enter details for your MikroTik router and click
on "Create New NAS"
With Zones, you can divide customers of one locations
into multiple zones. You can assign a service engineer for
each zone, so that the complaint tickets can automatically
get assigned to him/her.
• Click on menu "Customers" and "Zones"
• Click on "Add Zone". Enter details of the zone and click
on "Create New Zone"
• Click on "Customers" and then "All Customers"
• Select "Add Customer" and click on "Create New
Customer"

12. Add User
Users are office staff and service
staff of a location. User can be an
administrator for the location.
The created user goes
to the URL of the location
(E.g.
http://gandhinagar.xceednet.com)
Click on
"Request Access"
Enter email Id of the user and confirmation
letters and click on "Submit Request"
Click on "Sign Up“. A confirmation
mail will be sent to his/her email Id.
Click on the confirmation link
provided in the email.
Post confirmation
link, profile needs
to be setup.
Enter the confirmation code on the
screen and click on "Submit
Request" which will send email to
all the administrators of the location
to request them to add the new
user. Administrator can click on the
"Admin“ & then click on "Users".
Login by clicking on
the "Employee Login"
(If user is already
logged in, he/she
needs to logout and
login again)
After the profile is
created, login again
Click on "Request
Access" again
Enter the email
address of the new
user, enter other
fields and click on
"Create New User"
Click on
"Add User"
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If the user is already registered, an
email will be sent to all administrators
of the location to inform them to add
the new user. If not registered, it will
show "Sign Up" page.
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13. Shop No, Chintamani CHS,
Mithagar Road ,
Mulund East,
Mumbai – 400 081,
Maharashtra, India
Xceednet LLC
96 Michael St Iselin,
NJ – 08830
sales@xceednet.com
GET IN TOUCH
INDIA USA
+91 8291845661- 62- 63- 64
support@xceednet.com