This document outlines the steps to transfer customer service data from Intercom to Re:amaze using an automated online migration service. The 5 steps are: 1) Set up an account, 2) Connect the Intercom and Re:amaze accounts, 3) Configure the migration by selecting which data to transfer, 4) Run a demo migration to preview the results, and 5) Launch the full data migration by selecting a support plan and starting the migration process. No coding or technical skills are required to use this service to easily import help desk data from one platform to another.

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Service
How to transfer data from
Intercom to Re:amaze

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Service
Who are we and what we do?
Help Desk Migration is an automated online data
migration service. With us, you can import your customer
service data from one help desk to another easily.
No coding or data migration skills required.

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Service
Get Ready!
Before starting your migration, be sure to:
› Create agent profiles in Re:amaze.
› Turn off notifications as Subscribed Channels, Desktop Notifications, Email
Notifications, and Mobile Notifications on Re:amaze.
› Check you have at least one email channel in your Re:amaze account. If
you don’t have any, you can’t complete the Demo Migration.
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STEP 1.
SET UP YOUR ACCOUNT

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Fill out a short form to create an
account on our website.
Click “Sign up” and begin setting
up your migration right away.
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STEP 2.
CONNECT YOUR INTERCOM AND
RE:AMAZE ACCOUNTS

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Choose Intercom and enter the
credentials required – email and
password to your agent account.
Click “Continue”:
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8. HelpDeskMigration
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Connect your Re:amaze account –
provide the URL, email and API
token.
Note: to performthe import you
must have admin rights for both
accounts!

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STEP 3.
CONFIGURE YOUR MIGRATION

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Migration Wizard will check which
records can be pulled from
Intercom and show them in a list.
Choose data you want to transfer
to Re:amaze.
You need to match agents and pick
up a default agent for unassigned
or inactive users. Map ticket and
article fields.
For quick customization, choose
pre-built automated options.
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STEP 4.
RUN THE DEMO MIGRATION AND
CHECK ITS RESULTS

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Have any questions? Drop us a line!
Help Desk Migration provides a Free
Demo so you can see
● how the service works
● how data will settle in the new
environment
● whether you need any
customizations to a default
migration flow
In the Demo, the Wizard imports 20
random records. Review the results and
check all migrated, failed, and skipped
records.
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STEP 5.
LAUNCH THE FULL DATA
MIGRATION

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Your Demo looks great, then get to
starting your Full Data Migration.
Choose the suitable support plan
and proceed to payment.
Once you’re done with payment,
hit the Start button.
Log in occasionally to check the
progress. You will receive the email
notification when it is completed.
Important: Do not change or delete
any records while the migration is
in progress.
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15. HelpDeskMigration
Service
Get your data
migrated!
Setup free demo migration:
Try it Now