Here's how to migrate from Zendesk to Re:amaze with Migration Wizard.

1. HelpDeskMigration
Service
How to move data from
Zendesk to Re:amaze

2. HelpDeskMigration
Service
Who are we and what we do?
Help Desk Migration is an automated online data
migration service. With us, you can import your customer
service data from one help desk to another easily.
No coding or data migration skills required.

3. HelpDeskMigration
Service
Get Ready!
Before starting your migration, be sure to:
› Create agent profiles in Re:amaze.
› Turn off notifications as Subscribed Channels, Desktop Notifications, Email
Notifications, and Mobile Notifications on Re:amaze.
› Check you have at least one email channel in your Re:amaze account. If
you don’t have any, you can’t complete the Demo Migration.
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4. HelpDeskMigration
Service
STEP 1.
SET UP YOUR ACCOUNT

5. HelpDeskMigration
Service
Fill out a short form to create an
account on our website.
Click “Sign up” and begin setting
up your migration right away.
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6. HelpDeskMigration
Service
STEP 2.
CONNECT YOUR ZENDESK AND
RE:AMAZE ACCOUNTS

7. HelpDeskMigration
Service
Choose Zendesk and sign in your
Zendesk account to connect your
Source to Migration Wizard.
Click “Continue”.
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8. HelpDeskMigration
Service
Connect your Re:amaze account –
provide the URL, email and API
token.
Note: to performthe import you
must have admin rights for both
accounts!

9. HelpDeskMigration
Service
STEP 3.
CONFIGURE YOUR MIGRATION

10. HelpDeskMigration
Service
Migration Wizard will check which
records can be pulled from
Zendesk and show them in a list.
Choose data you want to transfer
to Re:amaze.
You need to match agents and pick
up a default agent for unassigned
or inactive users. Map ticket and
article fields.
For quick customization, choose
pre-built automated options.
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11. HelpDeskMigration
Service
STEP 4.
RUN THE DEMO MIGRATION AND
CHECK ITS RESULTS

12. HelpDeskMigration
Service
Have any questions? Drop us a line!
Help Desk Migration provides a Free
Demo so you can see
● how the service works
● how data will settle in the new
environment
● whether you need any
customizations to a default
migration flow
In the Demo, the Wizard imports 20
random records. Review the results and
check all migrated, failed, and skipped
records.
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13. HelpDeskMigration
Service
STEP 5.
LAUNCH THE FULL DATA
MIGRATION

14. HelpDeskMigration
Service
Your Demo looks great, then get to
starting your Full Data Migration.
Choose the suitable support plan
and proceed to payment.
Once you’re done with payment,
hit the Start button.
Log in occasionally to check the
progress. You will receive the email
notification when it is completed.
Important: Do not change or delete
any records while the migration is
in progress.
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15. HelpDeskMigration
Service
Setup free demo migration:
Try it Now
Get your data
migrated!