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Shipping Dock Efficiency
Improvement
A distributor was able to use only
half of its shipping dock doors due
to disorganized conditions.
1
Collaborating with teams to solve business
puzzles – one piece at a time. TM
Problem History
• 70 +/- customers per day picking up at dock
o Orders previously placed online & appointments set
o Order size ranged from a few cases to multiple pallets
• Orders historically picked the previous day
o A response to low inventory accuracy
• Staging of picked orders unstructured
o Pallets staged throughout the warehouse
• Shipping dock crowded and chaotic
Collaborating with teams to solve business
puzzles – one piece at a time. TM 2
Pallets staged along aisle way
(100s of feet from dock)
Conditions at Project Beginning
• Formal cycle count program in place
o Much-improved record accuracy
• Better management of picking
o Picking LT reduced to 4 hours
o Fewer pallets staged in warehouse
• Shipping dock still had problems
o Pallet placement remained unstructured
o Only one warehouse team member able to
run the dock effectively (years of experience)
Collaborating with teams to solve business
puzzles – one piece at a time. TM 3
Pallets on shipping
dock awaiting pickup
Concept Development
4
Collaborating with teams to solve business
puzzles – one piece at a time. TM
A
B
C
Open
Next
D
E
G
H Next
I
K
L
M
N
O
P
Q
Warehouse
Shipping Doors
Warehouse
Shipping Doors
B
A
C
G
P
K
O
L
N
Current Condition Proposed Process
• Pallets placed
randomly
• No relationship
to pickup door
• No relationship
to pickup time
• No visibility of
order status
• Lanes created to
match doorways
• Pallets placed in
appropriate lane
• First appointment is
first in line
• Easy to identify
missing orders
Implementation
• Discussion, Feedback, Training
o Supervisors
 Thoughtful assignment of picking orders
 Match picking to appointments
 Daily creation of staging forms, by lane
o Order pickers
 Timely execution and documentation
 Easy completion of forms at each lane
• Trials with tape to define lanes
o Changes and adjustments over 2 weeks
Collaborating with teams to solve business
puzzles – one piece at a time. TM 5
Sign posts made for
each lane to hold
daily “staging form”
Results
• All team members asked questions, learned,
and contributed
• Project duration: 4 weeks start-to-finish
• Cost - $120 for tape and sign posts
• Physical safety improved
• Status at a Glance
o Enhanced control
o Supervisors able to anticipate problems
• Daily door capacity increased 33%
Collaborating with teams to solve business
puzzles – one piece at a time. TM 6
Photo from dock
door showing pallets
neatly placed in
order of pickup time
Epilogue
Beyond the quantitative value shown, there was a “back-story.”
The shipping dock was run by a warehouseman with three years
of dock experience. Historically, when he was on vacation the
dock descended into chaos; other experienced warehouse team
members were unable to effectively manage. It was fully
accepted that it would take 6 months to train a 2nd person.
One week after project completion, the dock person had to take
unexpected leave. Another skilled warehouse team member
stepped in, and he ran the dock well and successfully for 1-1/2
weeks. The team thought this was a great proof of concept.
7
Collaborating with teams to solve business
puzzles – one piece at a time. TM

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X - Shipping Dock Efficiency Improvement

  • 1. Shipping Dock Efficiency Improvement A distributor was able to use only half of its shipping dock doors due to disorganized conditions. 1 Collaborating with teams to solve business puzzles – one piece at a time. TM
  • 2. Problem History • 70 +/- customers per day picking up at dock o Orders previously placed online & appointments set o Order size ranged from a few cases to multiple pallets • Orders historically picked the previous day o A response to low inventory accuracy • Staging of picked orders unstructured o Pallets staged throughout the warehouse • Shipping dock crowded and chaotic Collaborating with teams to solve business puzzles – one piece at a time. TM 2 Pallets staged along aisle way (100s of feet from dock)
  • 3. Conditions at Project Beginning • Formal cycle count program in place o Much-improved record accuracy • Better management of picking o Picking LT reduced to 4 hours o Fewer pallets staged in warehouse • Shipping dock still had problems o Pallet placement remained unstructured o Only one warehouse team member able to run the dock effectively (years of experience) Collaborating with teams to solve business puzzles – one piece at a time. TM 3 Pallets on shipping dock awaiting pickup
  • 4. Concept Development 4 Collaborating with teams to solve business puzzles – one piece at a time. TM A B C Open Next D E G H Next I K L M N O P Q Warehouse Shipping Doors Warehouse Shipping Doors B A C G P K O L N Current Condition Proposed Process • Pallets placed randomly • No relationship to pickup door • No relationship to pickup time • No visibility of order status • Lanes created to match doorways • Pallets placed in appropriate lane • First appointment is first in line • Easy to identify missing orders
  • 5. Implementation • Discussion, Feedback, Training o Supervisors  Thoughtful assignment of picking orders  Match picking to appointments  Daily creation of staging forms, by lane o Order pickers  Timely execution and documentation  Easy completion of forms at each lane • Trials with tape to define lanes o Changes and adjustments over 2 weeks Collaborating with teams to solve business puzzles – one piece at a time. TM 5 Sign posts made for each lane to hold daily “staging form”
  • 6. Results • All team members asked questions, learned, and contributed • Project duration: 4 weeks start-to-finish • Cost - $120 for tape and sign posts • Physical safety improved • Status at a Glance o Enhanced control o Supervisors able to anticipate problems • Daily door capacity increased 33% Collaborating with teams to solve business puzzles – one piece at a time. TM 6 Photo from dock door showing pallets neatly placed in order of pickup time
  • 7. Epilogue Beyond the quantitative value shown, there was a “back-story.” The shipping dock was run by a warehouseman with three years of dock experience. Historically, when he was on vacation the dock descended into chaos; other experienced warehouse team members were unable to effectively manage. It was fully accepted that it would take 6 months to train a 2nd person. One week after project completion, the dock person had to take unexpected leave. Another skilled warehouse team member stepped in, and he ran the dock well and successfully for 1-1/2 weeks. The team thought this was a great proof of concept. 7 Collaborating with teams to solve business puzzles – one piece at a time. TM