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A MATCH MADE
IN NASHVILLE
HARDWARE
GETS EASIER
GIVE A LITTLE,
HELP A LOT
Even healthcare superheroes need capes
SO FRESH
AND SO
GREEN
walgreenworld	MAR | APR 2014
Losing sight of fear
Welcome to The Human Factor, where you’ll get to know some inspiring team
members who have overcome an obstacle – be it an illness, injury, disability
or natural disaster – and achieved their personal and professional goals.
F
or more than 30 years, Sue German has worked
in the Windsor, Wis., distribution center
(DC) with limited peripheral vision caused
by a degenerative eye disease called retinitis pigmen-
tosa. The disease keeps her from seeing what’s beside,
above or below her, so she sticks to familiar routes and
remembers exactly where she puts everything.
“I told my supervisor about my condition, but I
didn’t want other people to treat me differently,”
says German. “I never wanted to be identified by
my disability.”
When she started as a warehouse picker in 1982,
the hereditary disease didn’t impact her work. She
later moved to a clerical position in administration
and became a computer operator soon after. Even
though her vision was getting worse, she was still
able to manage life in an office setting. Four years
later, she was promoted to supervisor and assumed
responsibility of developing training, including safety
training. German loves working with team member
safety and serving on the DC’s first safety team.
Two years ago, German was offered a safety pro-
cess manager position. It was a job she wanted, but
it called for being in the warehouse more, looking
for potential hazards and determining how an ac-
cident occurred. To better perform the role, she felt
she needed to share her impairment with the rest of
her co-workers.
Envisioning a new future
“Telling my co-workers about my impairment
was one of the scariest things I had ever done, but
the response was nothing like what I had feared,”
remembers German. “The first thing my managers
asked was, ‘What can we do to help you succeed?’”
They brought in a mobility specialist. He walked
the warehouse with German, made recommenda-
tions about how she could accomplish her tasks, and
had managers wear special goggles that helped them
experience how German sees the world.
“When I go into the warehouse, I’m humbled by
the number of team members who have volunteered
to work with me,” she says. “I see what I can see, and
they see what I can’t. Together we make our DC a safe
place. That’s the most caring display of ‘Be One’ I’ve
ever seen.” ww
NARAYANMAHON
The Wisconsin Council of the Blind and
Visually Impaired honored our Windsor
distribution center for its efforts to help
Sue German (center), who’s visually
impaired. German is thankful for the
support of her co-workers, such as (from
left) Brent Johnson, Art Barbian and
Monica Daniel.
Do you know a team member who has overcome the odds? Let us know by sending an email to walgreen.world@walgreens.com.
THE HUMAN FACTOR
FEATURES
	9	 Make way for Windows 7*
		 Our stores and offices are about to be on the same page – actually, the same platform.
More than 55,000 computers and scanners are being replaced this year as part of the
Next Generation Desktop initiative.
	10	 The Give Guide
		 With so many ways to help people get, stay and live well, we don’t always know where
to start. Read how Walgreens helps team members give back, and choose the method
that’s right for you.
	12	 Planet pleaser*
		 Solar panels and wind turbines and LED lighting, oh my! Walgreens Net Zero store
is a visible, visit-able symbol of our environmental sustainability strategy.
COLUMNS
	4	 By the people, for the people
Celebrity Jennifer Hudson honors her late family members through the Julian D. King
Gift Foundation, her charity for children that Walgreens is proud to recognize.
	5	 Healthcare has a new hero
Discussing the health of aging loved ones can be difficult, so one team member created
a comic book character to do the talking for him.
	6	 The real Super Bowl champs
		 As far as we’re concerned, Walgreens and Duane Reade were the MVPs of Super Bowl
XLVIII, helping customers and patients stay happy, healthy and warm.
	 7	 The game of life
		 In honor of National Donate Life month in April, one team member shares his transplant
experience and everlasting family bond.
	8		Different backgrounds, same mission
		 Walgreens newly created Diversity Councils will help empower team members and drive
engagement around diversity and inclusion.
12
10
76
ON OUR COVER
During this issue’s cover shoot at the Net Zero store in Evanston, Ill., customer service associate Karen Brown
told the Walgreen World team that being a model was on her bucket list. Work it! Photos by Kipling Swehla
*	 Selected articles from Walgreen World are available in Spanish on StoreNet or WalNet by searching for “Publications.”
*		Artículos seleccionados de Walgreen World están disponibles en español en “StoreNet” o “WalNet” buscando
por “Publications”.
DEPARTMENTS
	 2	 THE SCOOP
	 18	 SERVICE AWARDS
	27	 RETIREMENTS
	28	 IN MEMORIAM
	29	 AROUND THE COUNTRY
Walgreen World is published six times a year for
team members and retirees of the Walgreens
family of companies.
EDITOR
Brittany Abeijon
MANAGING EDITOR
Stephanie Goldberg
WRITERS
Sylvia Alston, Steven Cohen, Moriah Simpson,
Maisie Sparks and James Warda
EDITORIAL ASSISTANT & TRANSLATOR
Julia Ayala
DESIGN
HDG Design Group, Inc.
WRITE TO WALGREEN WORLD
Mail Stop #1845, 108 Wilmot Road,
Deerfield, IL 60015, or email
walgreen.world@walgreens.com
VISIT US AT
walgreens.com
diversity.walgreens.com
employee.walgreens.com
facebook.com/walgreens
foursquare.com/walgreens
linkedin.com/company/walgreens
twitter.com/walgreens
twitter.com/walgreensnews
youtube.com/walgreens
4
MAR | APR 2014 WALGREEN WORLD 1
CONTENTS
Letter from the editor
As I write this, it’s currently below freezing
in Chicago. More severe winter weather
hit the South and the Northeast today,
forcing hundreds of our stores to close
and leaving thousands of our customers
without power. So, even though this issue
covers March and April … I’m finding it a bit
difficult to write about spring. That’s the funny thing with magazine
publishing. Just like any national title, the Walgreen World team is
already planning, writing and editing months before the publication
ends up in your hands.
Take this issue’s cover shoot at our Net Zero store in Evanston,
Ill., for example. We captured some of the store’s “green”
elements, such as solar panels and wind turbines, while
dodging mountains of snow in the parking lot. And before we
photographed customer service associate Karen Brown inside
the store, we had to move armfuls of teddy bears and heart-
shaped balloons – some emitting lights, others an abbreviated
rendition of “What I Like About You” by The Romantics – out of
the frame. We avoided the seasonal merchandise because when
you read this, it’ll be closer to Earth Day, not Valentine’s Day.
Speaking of cold weather, this issue’s back cover spotlights
Alex Gourlay, executive vice president, president of Customer
Experience and Daily Living, who attributes Boots No7
moisturizer to helping him get through the winter. Walgreen World
sat down with Gourlay to talk Scottish lingo, his longtime hairstyle
and what he misses most about the U.K. (hint: It’s “sweet”). Don’t
forget, we always like hearing from you – whether you want to
rave about your favorite skincare product, or tell us what you
thought of this issue. Email walgreen.world@walgreens.com
with your feedback and future story ideas.
Brittany Abeijon
Editor
Walgreen World around
the world
Jessica Check, pharmacist at 4 Old Clairton Road in
Pleasant Hills, Pa., is showing us all what it means to be
happy and healthy. Check posed for this photo holding
Walgreen World right after she finished the Key West, Fla.,
Olympic-Distance Triathlon on Dec. 7, 2013. The course was
a 1.5K ocean swim, a 40K bicycle ride and a 10K run along
the scenic Key West shoreline.
“It took me 2 hours and 35 minutes to complete the race
course,” says Check. “I finished first in my age group divi-
sion, and my overall finishing position was 52 out of 227
total athletes!”
Even if you prefer reading to running, you could be in
the next Walgreen World. Snap a photo with the
magazine during your next adventure and send it to
walgreen.world@walgreens.com.
“The team members at my store
were so excited to be included in
the January/February 2014 Q&A issue of
Walgreen World. It felt as if it gave us new
life. The best part was to know that when
we speak, we are heard. That means a lot
to us. Thank you again!”
– 	 Debi Davis, senior beauty advisor at
115 W. Main St. in Beulaville, N.C.
In your
words
THE SCOOP
2 WALGREEN WORLD MAR | APR 2014
In this issue
Here’s where this issue’s stories came from. Don’t see your state represented?
Send us your stories! Email ideas and photos to walgreen.world@walgreens.com.
CA
CO
COVER, 7-9, 11-17,
BACK COVER
P. 3, 8
P. 29
P. 8
BACK
COVER
P. 6
UK
INSIDE COVER,
P. 18
MO
P. 29
WA
P. 8
TN
P. 7, 8
P. 8, 17
AZ P. 2
NYWI
NC
P. 6, 8
PA
P. 2, 5
IL
Teacher in disguise
When Wesley Blauvelt, administration clerk at
the Jupiter, Fla., distribution center, couldn’t
find the words to tell his kids about their
grandparents’ illnesses, he turned to pictures
instead. Blauvelt created Andy BioticTM
,
a comic book superhero dedicated
to health education for
children and families.
HEALTHCARE HAS
A NEW HERO,
PAGE 5
Wrap up this gift in
just five minutes
It takes just a few minutes to
register as an organ, eye and
tissue donor. Register in your state
at organdonor.gov.
THE GAME OF LIFE, PAGE 7
FL
NJ
Let’s talk
Our annual employee
engagement survey
encourages conversation, so
let your voice be heard!
Beginning Monday, April
28, we’d like to hear about
your experiences working at
Walgreens on the 2014 My
Walgreens, My Voice Team
Member Survey. Based on
your feedback, you’ll be able
to help create meaningful
changes by talking through the
action planning process with
your team later this summer.
Last year, a company record
80 percent of team members
shared their thoughts about
working at Walgreens on the survey. So again this year, we hope
you’ll let the company know what’s working well and how to best
engage you.
2014 TEAM MEMBER
Survey
Employee engagement
is about having a
conversation, so it’s
time to let your voice
be heard!
Beginning Monday, April 28, we’d like
to hear about your experiences working
at Walgreens on the 2014 My Walgreens,
My Voice Team Member Survey.
Based on what you say, you’ll be
able to help create meaningful
change by talking through the action plan-
ning process with your team
later this summer.
• Quick and easy: 10 minutes or less!
• You have a say: Voicing your opinions
will help the company know what’s work-
ing well and how to best
engage you.
• Our leaders are listening: From action
planning to town halls to listening tours,
managers across the company are
taking action to make sure you
feel valued.
Once again, Gallup – the outside agency
helping us conduct this survey – will
directly receive your confidential results.
Please post until May 12, 2014
To get started…
• You’ll receive an invitation through your work
or personal email address on file with survey
instructions on Monday, April 28.
• You can also visit the news sections on StoreNet,
WalNet, employee.walgreens.com or The Wall for
access. All you need is your Employee ID to begin.
The survey will be open for two weeks, ending
on Monday, May 12, at 11:59 p.m. EDT.
If you have any questions about the survey,
please talk to your manager. To take the survey
on your smartphone, just scan this QR Code –
it’s that easy!
Voice
WALGREENS FAMILY OF COMPANIES
MAR | APR 2014 WALGREEN WORLD 3
By the people, for the people
Making children her charitable cause, Jennifer Hudson receives the People’s Choice Award for
Favorite Humanitarian.
A
s the official retail sponsor of the People’s
Choice Awards, Walgreens had the honor
of presenting Jennifer Hudson with the
award for Favorite Humanitarian on Jan. 8. The
Oscar- and Grammy-winner was recognized for
the Julian D. King Gift Foundation, a children’s
charity she founded with her older sister, Julia, in
memory of her late mother, brother and 7-year-
old nephew.
“It’s one thing to be a celebrity and have
power, but it means nothing if we’re not making
a difference by helping someone else and
trying to change a life,” Hudson said when she
accepted the award during the People’s Choice
Awards ceremony.
Named after her nephew, the foundation
focuses on setting children up to become positive
influences in their communities. “The mission
of the Julian D. King Gift Foundation is to make
sure children from all backgrounds are provided
stability, support and positive experiences to help
enable them to become productive, confident,
happy adults,” says Hudson.
This is the second year Walgreens has
presented the award for Favorite Humanitarian.
Hudson’s efforts focus on making children’s lives
better, which is a cause Walgreens, Hollywood
and many others are happy to rally behind.
Hudson shares why she’s so passionate about
her cause, what makes her proud and how
Walgreens purpose connects with her work:
Walgreens: Why is this cause so important
to you?
Jennifer Hudson: In the area we came from,
so many children went without, and it’s not
right for children to have to worry about these
things. We were taught at an early age to
give back and help others, so my sister and I
decided to make sure kids have the things they
need to go to school, and opportunities to
have fun and be a kid, instead of worrying
about things they shouldn’t.
W: Which of the foundation’s most recent
initiatives are you most proud of?
JH: Every year we have something called
Hatch Day. The phrase came from my nephew
who was always saying he wanted to “hatch
things.” In the spirit of this, we give children
school supplies – notebooks, backpacks,
pencils – which are so hard to come by for
some of them. Hatch Day makes sure they
have everything they need to get the education
they deserve, and if I can help one child learn
better, I’m very proud.
W: What does the Favorite Humanitarian
award mean to you?
JH: This award from Walgreens and the
People’s Choice Awards is so special to me.
It really means a lot knowing that the
foundation is making a difference in other
people’s lives. Through Walgreens purpose
to help people get, stay and live well, it’s
supporting our high hopes for what the
foundation can accomplish and all the lives
we can affect. Thank you, Walgreens and
People’s Choice! ww
PHOTOCOURTESYOF
PEOPLE’SCHOICEAWARDS
Oscar- and Grammy-winner Jennifer Hudson
and her sister Julia (right) were honored for
their Julian D. King Gift Foundation at the
People’s Choice Awards in January. The charity
helps set children up to become positive
influences in their communities.
4 WALGREEN WORLD MAR | APR 2014
FAVORITE HUMANITARIAN
Healthcare has a new hero
Cartoon character Andy Biotic™, created by one of our own, is teaching children how their bodies
fend off illnesses and fight infections.
By Stephanie Goldberg
A
s the father of two young kids, Wesley
Blauvelt knew he’d eventually have to
answer some tough questions – from
“Is the tooth fairy real?” to the dreaded “Where
do babies come from?” However, he wasn’t pre-
pared to talk about the health and mortality
of their loved ones.
Then, his son Sage and his daughter Jade
asked what was wrong with their grandmother,
who has colon cancer, and their grandfather,
who has chronic obstructive pulmonary disease,
a lung disease that makes it difficult to breathe.
Unable to find an educational children’s book
that wouldn’t bore his kids to sleep, Blauvelt,
administration clerk at our Jupiter, Fla., distri-
bution center, channeled his own childhood as
a “comic book geek.” And healthcare superhero
Andy Biotic™ was born.
“It’s always great to teach children in a
way where they’re not aware they’re learn-
ing,” he says. “So I created a superhero who
lives inside all of us. Kids who are dealing with
chronic illnesses or the flu want to know there’s
a hero inside them who’s fighting for them to
get better.”
Laughter is the best medicine
Blauvelt draws and writes the comic, which fea-
tures Andy Biotic, his sidekick Luke O’cyte and
his cousin Mandy Biotic, who work together to
defend Yorbody against the evil King Bacterium
and his Germies. Not only did the comic help
Sage and Jade, now 14 and 10, respectively,
understand how the body reacts to illness and
infection, but it also helped their grandparents
learn what went on inside their own bodies.
“My mom and dad love the comic, too,” says
Blauvelt, noting that he always includes a few
pop culture references and jokes for the adults
reading along.
After working on “Andy Biotic” for about
eight years, his first book, “The Infection,”
is finally complete. Thanks to Kickstarter, a
website that helps people fund their creative
projects, he was able to pay for the artwork,
initial printing and marketing. Now he’s focused
on creating the next two installments and
educating children about healthcare through
Andy and his super buddies.
“Andy’s purpose and Walgreens purpose
really are one and the same,” says Blauvelt.
“They both work to educate people
about health and help them get, stay
and live well.” ww
“It’s always great to teach
children in a way where they’re
not aware they’re learning. So I
created a superhero who lives
inside all of us. Kids who are
dealing with chronic illnesses or
the flu want to know there’s a
hero inside them who’s fighting
for them to get better.”
WESLEY BLAUVELT,
ADMINISTRATION CLERK AT THE
JUPITER, FLA., DISTRIBUTION CENTERThrough Andy Biotic’s adventures, Jupiter, Fla., administration clerk Wesley Blauvelt teaches children
how to be the hero of their very own Yorbody, as they learn how their bodies can stay healthy.
MAR | APR 2014 WALGREEN WORLD 5
TEACHING TOOL
The real Super Bowl champs
Walgreens and Duane Reade scored a touchdown with the customers, patients and football fans
in town for Super Bowl XLVIII.
O
n Feb. 2, the Seattle Seahawks
defeated the favored Denver Broncos
to win the Super Bowl for the first
time in franchise history. But whether you
were rooting for the Seahawks, the Broncos
or even Bruno Mars, who was praised for
his high-energy halftime performance,
there was more than one winner of Super
Bowl XLVIII.
Walgreens and Duane Reade stores were
there for the customers, patients and fans
who were in New York and New Jersey for the
big game. A one-stop-shop for tortilla chips,
bottled water and hand warmers, among other
Super Bowl necessities, our stores helped
people stay happy, healthy and warm.
“We had so many customers come in to
purchase winter wear items, such as socks,
gloves, and hand and foot warmers,” says
Christopher Sosa, assistant store manager at
1471 Broadway in Times Square. “The Super
Bowl attractions brought in more customers
than usual, so we did our best to keep
customers happy and lines moving quickly.”
In the week leading up to the big game,
people hung around Super Bowl Boulevard,
which overlapped with the Times Square
Walgreens and a Duane Reade. With live
musical performances, toboggan rides and
more, fans didn’t want to miss any of the
festivities taking place outside, says Richard
Timko, Manhattan district manager. “We
personalized each customer’s experience by
making sure we had a timely selection of
products to meet their needs. Team members
also proactively offered solutions to customers
to make checkout quick and easy,” he adds.
Manhattan Midtown East district
manager Matt McLaughlin says that while
Manhattan is always buzzing with excitement,
the Super Bowl took things to a new level.
“Walgreens and Duane Reade were right in
the middle of it all,” he says. “Some of our
team members wore football jerseys, and we
welcomed so many new customers to our
stores who were in town for the game. What
a great way to showcase our company.”
Times Square store manager Grace
Laurendi says the increased foot traffic really
gave her team members the opportunity to
show customers what Walgreens is made of.
“It was a fantastic venue for us to showcase all
of our daily living essentials, and health and
wellness offerings,” she says. “We appreciate
the football fans who braved the cold weather
and visited our flagship location that week.
It’s a great reminder that no matter what the
occasion, we’re always here to help people get,
stay and live well.”
One woman who came in said she was
looking for “warmth … and a few hand
warmers.” When Laurendi asked her who
she was rooting for, she replied, “I’ve been
a Broncos fan since 1976, but I’ve been a
Walgreens fan all my life.” ww
New York City team members
from Walgreens and Duane
Reade were there for fans as they
flocked to Super Bowl Boulevard.
6 WALGREEN WORLD MAR | APR 2014
BIG GAME
The game of life
One team member knows the importance of donating life – and he has his little sister to thank for it.
By Stephanie Goldberg
J
eff Stockard has always felt at home in the
hospital. Due to a rare birth defect called
prune belly syndrome, he was born without
abdominal muscles, and suffered from frequent
urinary tract infections that kept him hospitalized
for days – sometimes weeks – at a time. Through it
all, his younger sister Lisa was by his side. The pair
played board games while Jeff’s healthier peers ran
around outside. As the siblings got older, they grew
even closer. They continued playing games, and
tried not to think about a day when his kidneys
might stop working altogether.
That day came 12 years ago. Stockard, who
was 43 at the time and working as a pharmacist,
had to have his kidneys removed. While in the
hospital, he began dialysis, a treatment for lost
kidney function, and prayed for a compatible
organ donor. Two people he knew from church
offered to get tested to see if they were a match,
but his sister had a different idea. “She said, ‘I’ll
do it,’” recalls Stockard, a Nashville-based clinical
director in Clinical Solutions. “That was such a
great moment. If Lisa didn’t want to be a donor, if
her organ didn’t work for me, if she wasn’t cleared
to live with only one kidney … that could have
been the end of me. It can take a long time to find
a match. I don’t know if I could have waited for
someone else.”
A network of opportunity
As a clinician who has undergone a kidney
transplant, Stockard is in a unique position to
help the pharmacy staffs at our 55 transplant
specialty network locations, which focus on the
heart, lungs, liver, pancreas and kidneys. Like
our other specialty networks for HIV, hepatitis
C and oncology, pharmacists at transplant
locations work collaboratively with transplant
centers and are trained to care for patients who
have complicated medication, counseling and
insurance needs.
“It’s not uncommon for some transplant
patients to take between 10 and 12 drugs a day,”
says Stockard. “And these medications aren’t
regularly stocked at all our pharmacies. We’re
building this network to make sure transplant
recipients are getting what they need. If
something happens and they need emergency
medications, we can help them.”
For the win
Stockard considers himself a success story, and
he’s passionate about sharing his experience
with patients, whether they’re waiting for an
organ, having complications after a transplant
or on the road to recovery. “He acts as a
consultant to the development of the program,
helping communicate what patients are going
through to pharmacists,” says Zina Berry,
director of integration home care in Specialty
and Infusion. “He knows what to ask from a
pharmacist’s perspective, as well as what a patient
expects and needs.”
Our transplant specialty network locations
also emphasize the importance of organ
donation, especially during National Donate
Life Month each April. According to the U.S.
Department of Health and Human Services,
while about 79 people across the country receive
transplants each day, about 18 people die each
day waiting for transplants due to a lack of
donated organs. Meanwhile, every 10 minutes,
someone else is added to the waiting list. “I’m
lucky to have someone who volunteered to go
through pain for me,” says Stockard. “The bond I
have with my sister is indescribable.”
Except for the occasional urinary tract
infection, Stockard says he feels great. He and
his sister are closer than ever, too. He still hasn’t
developed an affinity for shopping, despite her
favorite joke that she passed the “shopaholic”
gene to him through her kidney. But while he
takes a pass on trips to the mall, he’d never turn
down a good, old-fashioned board game with his
little sister. ww
Clinical director Jeff Stockard
(right) and his sister Lisa Barron
play chess at Barron’s home near
Nashville, Tenn. The siblings played
board games together when they
were growing up, as Stockard’s
prune belly syndrome kept him
from more physical games.
HOLLISBENNETT
MAR | APR 2014 WALGREEN WORLD 7
ORGAN DONATION
Different backgrounds, same mission
Walgreens new Regional Diversity Councils help drive the localization of diversity and inclusion
across the company.
By Sylvia Alston
A
s part of Walgreens commitment to
communities where HIV is prevalent,
team members from the Tampa market
participated in National Black HIV/AIDS
Awareness Day on Feb. 7, for the fifth year in
a row. Lead HIV pharmacist Ngozi Benyard
organized the event at 2916 E. Fletcher Ave. in
Tampa, Fla., bringing together 10 local AIDS
service organizations with four common goals:
get educated, get tested, get involved and get
treated. During the event, agencies such as
Connect To Protect, Friends of the Festival and
REACHUP provided educational materials.
The Hillsborough County Health Department
offered gonorrhea, chlamydia and rapid HIV
testing. And Walgreens pharmacists, along
with nursing students from South University,
administered blood pressure tests, glucose
screenings and flu shots.
“Events like these are great for the com-
munity, and the business,” says Orlando market
vice president and Southern Operation Diversity
Council chair Marlin Hutchens. “Thom Isbon,
Tampa South district pharmacy supervisor and
Southern council member, brought this oppor-
tunity to our attention. In addition to partnering
with local organizations, the councils intend to
raise awareness about diversity and inclusion
across the company, and help team members
understand that Walgreen really is, and wants to
be, inclusive.”
Last year, the Office of Diversity &
Inclusion launched four regional Diversity
Councils: Western, chaired by Seattle market vice
president Sue Bandurraga; Eastern, chaired by
New Jersey market vice president Tim Anhorn;
Midwestern, chaired by Tennessee market vice
president Connie Latta, and Southern, chaired
by Hutchens. Senior leadership nominated team
members for each council to help bridge the gaps
between business units, races, ethnicities, genders
and more. The councils offer members more
ways to demonstrate Walgreens commitment to
diversity and inclusion, and reinforce our cultural
beliefs by integrating diverse perspectives that
help drive our strategies.
“The councils are charged with applying
a regional lens to diversity and inclusion, and
identifying strategic opportunities specific to
their markets, businesses, workforces, customers
and patients,” says Melissa Donaldson, director
of diversity networks in Diversity & Inclusion.
“This year, the councils will develop action plans
to address challenges in their regions around
workforce and workplace, supplier diversity,
community relations, and marketing and com-
munications. They’ll also engage senior leaders
and local team members in that work.”
Change, change, change
“From the first time the Western council met,”
says Bandurraga, “the feeling has been pretty uni-
versal that we’re eager to roll up our sleeves and
deliver.” Bandurraga has always worked to drive
the importance of diversity in the workplace,
which is something she says her mother didn’t
have the opportunity to do. Her mom was fired
in the 1950s simply for being pregnant. “We’ve
come a long way in many respects,” she says, “but
we still have quite a ways to go.”
One reason for change is because companies
like Walgreens, as well as people like Benyard,
Hutchens and Bandurraga, demonstrate the
value of diversity and inclusion. “Including
everyone is definitely the right and human thing
to do – but it’s also the business thing to do,”
says Steve Pemberton, divisional vice president
and chief diversity officer. “The ‘face’ of our
customers is becoming more and more diverse.
And recognizing this fact gives us a competitive
advantage because we can offer solutions that
meet the needs of all our customers. Walgreens
already has a history of inclusion, and these new
councils will help focus that advantage.” ww
Several of our pharmacists, including
members of the Southern Operation
Diversity Council, teamed up with local
AIDS service organizations for a recent
National Black HIV/AIDS Awareness Day
event at a Walgreens in Tampa, Fla.
8 WALGREEN WORLD MAR | APR 2014
DIVERSITY & INCLUSION
You’re about to get a little more of your
day back. This year, we’re replacing
more than 55,000 computers and
scanners in our stores and offices. The
upgrade – called Next Generation Desktop – will
ensure all company workstations are operat-
ing on the same platform: Windows 7, with
Internet Explorer 10 (IE10). By providing team
members with a modernized desktop environ-
ment and enhanced tech support, we’ll be able
to keep up with technological advances and
future company growth.
“We’ve invested in a sweeping upgrade
across the company, giving our team members
the latest in technology for an enhanced experi-
ence with the tools they need to do their work,”
says Tim Theriault, senior vice president and
chief information, innovation and improve-
ment officer.
Sleep mode gets a wake-up call
The upgrade is already in progress at the cor-
porate campus. Additional non-store locations,
such as distribution centers, Walgreens Infu-
sion and Respiratory Services locations, and the
Customer Care Centers, will begin the upgrade
this spring, followed closely by the front of our
stores. Deployment to our pharmacies, includ-
ing corporate pharmacy team members, will
begin this fall.
What team members can expect follow-
ing the Windows 7 rollout is less time spent
waiting for machines or programs to boot up,
less time spent getting out of the computer’s
“sleep mode,” and increased battery life for
laptops. Corporate users and store management
will also notice better search capabilities when
looking for specific keywords in documents
and emails.
As team members start using the new
Web browser, IE10, they’ll see faster loading
of Web and intranet pages, faster search
times and fewer crashes when using the
browser’s “tabs” feature. In addition, IE10 of-
fers greater information security because, by
default, it won’t allow websites to collect user
information. As part of the rollout, scanners
that don’t work effectively with the new
computers and software will be replaced in
the near future.
Virtually helpful
If a computer does stop working, Next Genera-
tion Desktop gives store team members the
option to let a remote technician take a look at
the malfunctioning computer. If the issue re-
quires a rebuild of the machine, the technician
can initiate a remote rebuild, and the worksta-
tion can be recreated in minutes – all without a
physical visit.
What’s even better about Next Generation
Desktop is that problems involving compatibil-
ity – when a computer can’t run new software,
or can’t communicate with another computer
that has new software – will be greatly reduced
by having standardized hardware, software
and configurations across all computers in the
company. That means fewer calls to technicians
in the first place, and more productivity for
team members.
We’ve got your back
As all this new technology rolls out this year,
we also have to make sure team members are
able to use it effectively. Prior to each location’s
upgrade, effected team members will receive
“countdown” communications to guide them
through the process, including checklists and
job aids that will help them prepare for the
upgrade and get up and running successfully
after it launches.
Fit for the future
One of the biggest benefits of this year’s
upgrade won’t be felt until several years down
the road. That’s because the current upgrade
provides a much more modern and flexible
technology infrastructure than we’ve had in
the past.
“Next Generation Desktop sets the stage for
a quicker, easier delivery of future technology
upgrades,” says Theriault. “By making this
switch now, we’re positioning Walgreens to
lead the way in retail, health and wellness
technology – not just now, but in the future
as well.” ww
Make way for Windows 7
With the Next Generation Desktop upgrade comes
better, faster technology, so you can be more
productive – both today and in the future.
By Moriah Simpson
Este artículo está disponible en Español en “StoreNet”.
MAR | APR 2014 WALGREEN WORLD 9
Want to give back, but don’t know where to start?
Let us break down your options.
By Maisie Sparks
P
art of our commitment to help people get, stay
and live well extends to the communities where
we live and work. No matter if you’re giving your
time, talent or money, you’re providing needed
relief, assistance and funds that make lives better. Last
year, our stores participated in 20,000 community events –
totaling more than 860,000 volunteer hours.
With three ways to donate, five Way to Well partners, five
Charity Choice options and a number of other organizations
we partner with, giving back is easy – but not always
simple. Use this Give Guide to help you navigate the
charitable waters at Walgreens.
T H E
GIVE GUIDE
TIME
TALENT
YOU CAN GIVE
MONEY
10 WALGREEN WORLD MAR | APR 2014
A HERITAGE OF GIVING
Company founder Charles R. Walgreen
Sr. started the Walgreen Benefit Fund
in 1939 with $50,000 from his will.
In 2013, nearly $2 million in grants
were given to more than 1,300 team
members and retirees. The grants do
not have to be paid back.
ANGELS WANTED
Imerman Angels, an organization that
works to make sure no one battles cancer
alone, is one way team members who are
cancer survivors can offer their support.
As a Mentor Angel, you’re matched with
a person who’s fighting the same type of
cancer you’ve overcome. Imerman Angels
also matches family and friends of cancer
fighters with other experienced caregivers.
For more information on how to become a
Mentor Angel, or if you know someone who
might benefit from empathetic support,
go to imermanangels.org.
YOU’VE GOT SKILLS – VOLUNTEER THEM
Accountant, attorney, tutor, project leader? You may have just the right skill to
team up with an organization in need of your expertise. Team members in our
Finance department work with Ladder Up, a nonprofit organization that helps
individuals and families from underserved communities file tax returns, fill out
college financial aid applications and plan for their financial future. And through
the Walgreens Pro Bono Initiative, Walgreens attorneys provide free legal
services to people who need legal assistance, but can’t afford it. By partnering with
organizations such as the National Immigrant Justice Center, Cabrini-Green Legal
Aid and the Center for Disability and Elder Law, they help individuals understand
and take advantage of their legal rights.
CHARITY CHOICE
If each Walgreens team member donated at
least $1 per paycheck through Charity Choice,
we’d raise $4.8 million per year for our Charity
Choice partners. Walgreens Charity Choice
program allows team members to make payroll
donations to the ACS, AHA, JDRF, United
Way and the Walgreen Benefit Fund. These
organizations focus on improving the health
and wellness of our communities, and
the Walgreen Benefit Fund provides
financial support to team members
experiencing financial hardship. Learn
more at charitychoice.walgreens.com.
WALK THIS WAY,
AND THIS WAY, AND THIS WAY…
Walk with one of our five Way to Well partners: American Cancer
Society (ACS), American Diabetes Association (ADA), American Heart
Association (AHA), JDRF and Susan G. Komen. Walgreens Way to
Well Commitment is a four-year, $100 million platform that provides
educational support and preventive resources with these worthy
organizations, all of which have a strong focus on prevention and early
detection of diseases. Team members offer additional support by walking
or running in partner events throughout the year, most of which are free
of charge to Walgreens team members. Last year, more than 14,000 team
members participated in Way to Well walks and runs, raising more than
$2.2 million for our partners. Visit Walgreens.com/waytowell for
more information.
MAKE YOUR
DOLLARS COUNT
With the hundreds of charities
that ask for funds by phone,
mail or at the door, it can be
difficult to choose where to
give. One of the best ways is
to start with organizations you
know or those that have served
you, your family or a friend. If
you’re unfamiliar with a char-
ity, give yourself time to check
it out. Almost all charities have
a website and are just as appre-
ciative of a check that comes
later by mail. You can research
charities online at Charity
Navigator, GuideStar and BBB
Wise Giving Alliance. ww
SHARE YOUR SERVICES
Many nonprofits have small staffs and are often in
need of helping hands to manage seasonal filing and
organizing, or to assist with skilled activities, such as
tax preparation or legal services. If you want to serve
a community organization with your talents, contact
your community leader or manager. He or she may
be able to suggest nonprofits in your area that are in
the greatest need of your services.
STEP IT UP
When you walk or run, remember to
keep track of your healthy activity at
Steps for Balance® Rewards. You’ll
earn 20 points for each mile you
walk or run. For details on walks
and runs in your community, go
to Walgreens.com/steps.
MAR | APR 2014 WALGREEN WORLD 11
1. LED lighting and daylight
harvesting, which uses day-
light to offset the amount of
electric lighting needed
2. Organic products
ZERO
IN
1
2
12 WALGREEN WORLD MAR | APR 2014
W
hen some people think of going “off-
grid,” they may picture a hippie living in
an earth-sheltered house in the country,
growing his own food, milking his goat and
pedaling a stationary bicycle that powers a single com-
pact-fluorescent light bulb. That’s certainly one extreme.
Our “Net Zero” store in Evanston, Ill., doesn’t claim
to be “off-grid” — it’s still connected to the regular power
supply. But this special store does what we believe no
other retailer has been able to do: produce at least as
much energy as it uses. The term Net Zero refers to
the fact that the net energy expenditure at this store is
predicted to be zero after one year.
Walgreens is showing the industry what it looks
like when the retail scene goes green.
By Moriah Simpson
PLANETP L E A S E R
KIPSWEHLA
Customer service associate Karen Brown
(right) shows a customer the organic product
selection at our Net Zero store in Evanston,
Ill. The store uses solar panels, wind turbines
and geothermal technology to produce energy
equal to or greater than it consumes.
Este artículo está disponible en Español en “StoreNet”.
MAR | APR 2014 WALGREEN WORLD 13
But this Net Zero store does more than eliminate its own carbon footprint. It’s
also the first Walgreens to bring together all the innovative “green” technologies
we have in place at other stores and facilities, to show how they can work together
in a single building. It’s a visible, visit-able, symbol of our sustainability strategy.
“Walgreens has been using sustainable technologies for years,” says Jamie
Meyers, manager of sustainability in Facilities. “Solar panels, wind turbines,
LED lighting, geothermal technology and more are already in use at different
facilities throughout Walgreens. As we looked at all the ways we’re helping
customers and team members live well and be green, we asked ourselves, ‘What
would happen if we put everything together in one location?’”
The answer now lives at 635 Chicago Ave. in Evanston. The Net Zero store
is, naturally, accessible by at least two forms of public transportation: the “El”
train (for “elevated”) and the Metra commuter train.
“I absolutely love working here and telling our customers about all the new
features that make our store special,” says 25-year Walgreens veteran, customer
service associate Karen Brown. “With the solar panels, windmills and recycling
station, this store is making history.”
Store manager Catie Brazda Stimmel jokes that she may have been recruited
to work at the Net Zero store because her boss would frequently find her saving
office paper by printing on both sides. “When we opened last November, I loved
to stand at the front door and greet customers because their jaws just hit the
ground when they looked around,” she says. “My favorite feature is the landscap-
ing, which is made up of plants native to the region that don’t require any water-
ing beyond what they get naturally from rain and snow.”
4
3
In 2013, we introduced Ology, our private brand that has
no toxic chemicals. Instead, it uses sustainable and natural
ingredients. Here are the top sellers in our Ology line:
•	 Bath tissue
(4-pack and 12-pack)
•	 Treeless copy paper
(400 sheets)
•	 Flat facial tissue
(184 sheets)
• 	Treeless bath tissue
(1,000 sheets)
•	 Cube facial tissue
(90 sheets)
•	 Spring lavender
detergent (50 ounce)
•	 Free  clear detergent
(50 ounce)
•	 All-purpose cleaner
(26 ounce)
A CLEAN CONSCIENCE
Continued on page 16
14 WALGREEN WORLD MAR | APR 2014
6
3. Nearly 850 rooftop solar panels generate
enough energy to power 30 local homes for
a year
4. Two 35-foot-tall wind turbines use Lake
Michigan breezes to generate power
5. Carbon dioxide refrigerant is used for heating,
cooling and refrigeration equipment
6. Geothermal energy is obtained by drilling 550
feet into the ground below the store, where
temperatures are more constant and can
be tapped to heat or cool the store
ZERO
IN
5
MAR | APR 2014 WALGREEN WORLD 15
SUSTAINABLE SAVINGS
For as long as we’ve had one, Walgreens sustainability strategy has been
focused on finding ways to save money. “Since the very beginning of
the company, Walgreens has looked at how to lower the costs of doing
business,” says Meyers. “That’s nothing new. Investing in new technolo-
gies, building stores that will last a long time—these are the things we’ve
always done to save money. But our sustainability strategy now looks
at ways we can not only save money through environmentally friendly
initiatives, but increase profit as well.”
Going green may not immediately seem like a profit driver. But,
explains Meyers, doing the right thing environmentally can drive traffic
in addition to lowering costs. “For customers who are very concerned
about the environment—including many millennials who make
important purchasing decisions for themselves and their young families—
a company that does the right thing for the planet is a company they’ll go
out of their way to do business with,” he says.
As you approach our Net Zero store in
Evanston, Ill., you’ll spot two 35-foot-tall
wind turbines spinning outside the storefront,
which can be seen from down the street.
Visit the Employee Purchase Program page
on StoreNet (go to “Policy  Procedure”),
WalNet or The Wall (for those who have access)
for information on how Walgreens team
members, family and friends can lower their
home electricity bills with a reduced rate on
deregulated electricity.
Interested in investigating solar power for your
own home? Walgreens has partnered with
EnergySage, a company that helps consumers
navigate the solar shopping process.
EnergySage has a tool that homeowners
can use to identify and price out contractors
for solar systems on their homes. For more
information, visit energysage.com/walgreens.
GREEN AT HOME
16 WALGREEN WORLD MAR | APR 2014
For our January/February QA issue, Kristin
Hahn, head photo specialist at 4655 E. Sunrise
Drive in Tucson, Ariz., wanted to know, “In
Walgreens efforts to ‘go green,’ will we ever be able
to give customers the option to have their receipt
emailed to them instead of printed?”
The short answer is yes! Beginning in March,
Balance® Rewards members have had the option
to have their receipt printed at the register, sent
electronically to the email address they have on file
with Balance Rewards, or both. By tying this new
receipt delivery option to Balance Rewards, we’re
also streamlining the process for team members
at checkout. As long as customers entered an
email address when they registered for Balance
Rewards, they won’t have to re-enter it in the store
when opting to receive a digital receipt. Customers
simply click the button on the pin pad for the type
of receipt they prefer.
E-receipts have the potential to reduce paper use in
our stores and cut back on littering in the entry-
way and parking lot. They’re also great for digitally
savvy customers who want to easily keep track of
purchases, especially pharmacy purchases they
might need to look up when filing taxes. In future
enhancements of the program, customers may
even have the option to select electronic receipts as
their default delivery method so they don’t need to
choose how to receive a receipt at each visit.
Paper or email? It’s your choice.Electronic receipts reduce paper and help customers keeptrack of their purchases.
Meyers refers to the common sight of a Walgreens and a competitor
across the street from one another. “Walgreens differentiates itself in
many ways, and we want sustainability to become a differentiator that
customers can name about us,” he says. “Then, when they have a choice
between turning left for our competitor and right for Walgreens, maybe
the fact that Walgreens is an environmental leader in the industry will
make them turn right instead.”
LED-ING THE WAY
Walgreens wants to be known as an industry leader when it comes to
incorporating environmentally friendly technology. To get us there, we’re
in the implementation phase of many ideas and programs that other
companies are just beginning to look into.
For example, all our new stores have LED lighting, both inside and
out. According to EnergyStar, a U.S. Environmental Protection Agency
program, LED bulbs last longer and use at least 75 percent less energy
than incandescent bulbs, saving the company money in both mainte-
nance and electricity costs. “Not many retailers in our segment are doing
all LED,” says Meyers. “They may be thinking about it, but we’ve already
done the research and are moving forward as a leader.”
In addition, our sustainability program called PURE Walgreens,
which stands for People Using Resources Efficiently, promotes the
health and wellness of our planet and focuses on helping customers get,
stay and live well. Efforts also focus on making Walgreens a leader in
resource conservation, carbon emissions reduction and waste diversion.
Through the program, we plan to introduce sustainability reports at
the store level so stores can see their individual energy use and work
to reduce it.
“Energy isn’t just a fixed cost of doing business,” says Meyers. “It’s an
aspect of doing business that can be improved, just like sales or any other
metric. By showing stores where they stand compared to their peers, we
hope some friendly competition will encourage team members to make
Walgreens even greener. Helping people live well through sustainability
is something we all play a part in.” ww
“For customers who are very concerned
about the environment — including many
millennials who make important purchasing
decisions for themselves and their young
families — a company that does the right
thing for the planet is a company they’ll
go out of their way to do business with.”
JAMIE MEYERS, MANAGER OF SUSTAINABILITY IN FACILITIES
MAR | APR 2014 WALGREEN WORLD 17
SERVICE AWARDS	
18 WALGREEN WORLD MAR | APR 2014
35
YEARS
40
YEARS
45
YEARS
Mary M. McDaniel
Pharmacist
Store #3003
Glendale, Ariz.
Connie Idrogo
Sr. Beauty Advisor
Store #5424
San Antonio
Charles E. McCool
Store Manager
Store #15744
Louisville, Miss.
Vicki L. Neuberger
Sr. Beauty Advisor
Store #4556
Greendale, Wis.
Sonny J. Hester
Community Leader
Store #4346
Bellevue, Tenn.
Patty J. Landon
Customer Service Associate
Store #4190
Fort Wayne, Ind.
John E. Cibiras
District Manager
Daytona District
Jeff J. Barron
Pharmacist
Store #7848
Brunswick, Ga.
Elva M. Naranjo
Sr. Beauty Advisor
Store #10465
Brownsville, Texas
Judie Ellis
Coordinator, Telecom
Shared Services
Danville Office
Velma F. Lacoste
Customer Service Associate
Store #4142
Kankakee, Ill.
Ramona M. Haluska
Sr. Pharmacy Tech
Store #6297
Chicago
Gregory Bluhm
Pharmacy Manager
Store #7895
Channahon, Ill.
Joan August
Assistant Manager
Store #5727
Cedar Lake, Ind.
Joyce Taylor
Return Center Manager
Windsor (Wis.) DC
Richard A. Gaudian
Pharmacist
Store #5306
Council Bluffs, Iowa
James Martin
Pharmacist
Store #7237
Memphis, Tenn.
Dave Lenocker
Store Manager
Store #10601
Fort Collins, Colo.
Margaret Brzozowski
Sr. Beauty Advisor
Store #2911
Milwaukee
Debbie Barron
Customer Service Associate
Store #4133
Pasadena, Texas
Bobbie Baker
Pharmacist
Store #7560
Cypress, Texas
Patricia Henderson
Store Shift Lead
Store #7531
Missouri City, Texas
Brian Bass
Assistant Manager
Store #10429
Ballwin, Mo.
Christine K. Barnard
Sr. Beauty Advisor
Store #5194
Lowell, Ind.
Georgia L. Loflin
Sr. Beauty Advisor
Store #3507
Port Neches, Texas
Tim R. Corsaro
Assistant Manager
Store #2148
Kankakee, Ill.
Vince J. Anselmo Jr.
Pharmacy Manager
Store #9507
Friendswood, Texas
Hope B. Ellis
Customer Service Associate
Store #3365
Hendersonville, Tenn.
Dorie S. Bertucci
Recovery Service Analyst
Enterprise Shared Services
Lincolnshire Office
Patricia Toicen-Dycee
Store Manager
Store #4888
Brookfield, Wis.
Maria C. Pilgrim
Store Shift Lead
Store #7849
Horn Lake, Miss.
Phyllis A. Enzor
Admin. Assistant
Chicago Loop District
Wardell H. Lewis Sr.
MGT
Store #2640
New Orleans
Donald D. Hetrick
Store Manager
Store #6027
Hammond, La.
Jerry D. Brueggeman
Store Manager
Store #11353
Siler City, N.C.
Theresa Barnhill
Sr. Beauty Advisor
Store #3729
Hanover Park, Ill.
Jack Woo
Pharmacist
Store #3475
San Francisco
James D. Heinz
Store Manager
Store #2846
Topeka, Kan.
Kent E. Goar
Customer Service
Associate
Store #6243
Racine, Wis.
Kent E. Goar was a University of Minnesota student
when he began working for Walgreens in 1964. He started
as a service clerk and became an assistant manager
soon after. In 1970, he moved to Wausau, Wis., where
he worked as a store manager. He retired more than a
decade ago, but ended up missing his Walgreens family
so much that he came back. “There has never been a day
when I didn’t want to come to work,” says Goar. “And I’ve
never had a customer I couldn’t eventually win over.”
50
YEARS
Congratulations to service award celebrants from January/February/March/April 2014
50 YEARS / 45 YEARS / 40 YEARS / 35 YEARS / 30 YEARS / 25 YEARS
MAR | APR 2014 WALGREEN WORLD 19
30
YEARS
Kris Gray
Store Shift Lead
Store #6820
Naperville, Ill.
Tom Guriel
Store Manager
Store #4991
Kalamazoo, Mich.
Dan L. Heinis
Pharmacy Manager
Store #6997
Oviedo, Fla.
John S. Glab
Engineering Project Manager
Facilities Development Group
Deerfield Office
Shelley M. Green
Pharmacist
Store #5413
Blaine, Minn.
Tariq Hafeez
Pharmacist
Store #5962
Norridge, Ill.
Virginia Ortiz
Pharmacist
Store #891
San Juan, P.R.
James L. Williams
Customer Service Associate
Store #4005
Winter Haven, Fla.
Anita M. Cole
Customer Service Associate
Store #3501
Springfield, Ill.
Todd Tischer
Pharmacist
Store #4884
Thiensville, Wis.
Jacki Barton
Store Shift Lead
Store #4434
Glendale, Ariz.
Curtis J. Edwards
Pharmacy Manager
Store #5128
Sauk Village, Ill.
Virgie L. Pulgarin
Customer Service Associate
Store #1126
San Francisco
Lois Alfano
Sr. Beauty Advisor
Store #5519
Boca Raton, Fla.
Beth A. Costello
Sr. Inventory Specialist
Supply Chain
Northbrook Office
Rose A. Vavrinek
Customer Service Associate
Store #3179
Homewood, Ill.
Joan C. Blackwell
MGT
Store #6779
Baltimore
Brian T. Finlay
Community Leader
Store #6337
New Braunfels, Texas
James D. Simmons
Systems Engineer
Enterprise Shared Services
Lincolnshire Office
Prakash M. Amin
Pharmacy Manager
Store #1504
Oak Lawn, Ill.
Mack R. Dudley
Pharmacy Tech
Store #1120
San Francisco
Paulynn Weber
Pharmacist
Store #12524
Brown Deer, Wis.
Ann Branch
Beauty Advisor
Store #7774
Fresno, Texas
Denise Freethy
Pharmacy Manager
Store #12583
Loves Park, Ill.
Charles Newton
Inventory Control Specialist
Orlando (Fla.) DC
Janet M. Wertheimer
Customer Service Associate
Store #854
Green Park, Mo.
John O. Carver
Pharmacy Manager
Store #9447
Nashua, N.H.
Thomas J. Targosz
Pharmacist
Store #4032
New Lenox, Ill.
Mary Azuike
Pharmacist
Store #6821
Stafford, Texas
Deborah Durden
MGT
Store #3760
League City, Texas
Gerald P. Pannell
Pharmacist
Store #5551
New Orleans
Beatrice Addow
Customer Service Associate
Store #211
Chicago
George M. Costa
Pharmacist
Store #13466
Parsippany, N.J.
Kathie Utley
Customer Service Associate
Store #4187
Rio Rancho, N.M.
Gregory Beckley
Sr. Pharmacy Tech
Store #5361
Fort Dodge, Iowa
Lolita Faciane
MGT
Store #11996
Abita Springs, La.
Mary Saigeon
Sr. Beauty Advisor
Store #10103
Memphis, Tenn.
Andrew L. Alldredge
Pharmacist
Store #4988
Buffalo Grove, Ill.
Jeffrey L. Cromett
Store Manager
Store #11835
St. Louis Park, Minn.
Charlotte M. Wallace
Sr. Beauty Advisor
Store #2839
Orlando, Fla.
Tom Boland
Store Manager
Store #5384
Western Springs, Ill.
Patrick Franks
Store Shift Lead
Store #7809
Milwaukee
SERVICE AWARDS	
20 WALGREEN WORLD MAR | APR 2014
Jay D. Sanes
Pharmacy Manager
Store #2372
Tucson, Ariz.
Carmen Ruiz
Sr. Beauty Advisor
Store #710
Bayamon, P.R.
Willie M. Sanders
Senior Beauty Advisor
Store #6899
Valdosta, Ga.
Douglas D. Schultz
Senior Director, Retail Planning
Store Operations
Deerfield Office
Gloria N. Roldan
Price Administrator
Store #1496
Chicago
Sheralyn S. Ryan
Customer Service Associate
Store #6664
Newberg, Ore.
Mary L. Hyke
Community Leader
Store #6488
Gardendale, Ala.
Cheryl B. Hickmann
Assistant Manager
Store #11594
Prince Frederick, Md.
Jeff Lane
Inventory Control Specialist
Orlando (Fla.) DC
Phillip F. Nevills
Pharmacist
Store #4779
Montgomery, Ill.
Jay A. Johnson Jr.
District Manager
Tallahassee District
Linda McField
Sr. Beauty Advisor
Store #5866
New Orleans
Patricia Prosser
Sr. Pharmacy Tech
Store #5924
Worth, Ill.
Judy Houston
Pharmacist
Store #7515
Chicago
Michael J. Littel
Rx Returns Clerk
Windsor (Wis.) DC
Ron Nichols
Store Manager
Store #3382
Jacksonville, Fla.
Nikki L. Keating
Customer Service Associate
Store #7829
Romeoville, Ill.
Julie Mitchell
Pharmacy Supervisor
San Antonio West District
Claudette Quixtan
Beauty Advisor
Store #211
Chicago
Rena A. Isenogle
Pharmacist
Store #6155
Wildwood, Mo.
Shirley Maez
Sr. Beauty Advisor
Store #7828
Mesa, Ariz.
Michael W. Parker
Pharmacy Manager
Store #9014
Jacksonville, Fla.
Juanita Kowalkowski
Store Shift Lead
Store #1685
Milwaukee
Dennis R. Mosqueda
Store Manager
Store #5013
Las Vegas
Gary G. Richardson
Pharmacist
Store #7671
Tomball, Texas
Phil G. Hempen
Manager, Security Operations
Asset Protection and Business
Continuity
Deerfield Office
Devona Kwasniak
Customer Service Associate
Store #5126
Lansing, Ill.
Jane Mueller
Pharmacist
Store #2848
Madison, Wis.
Donald J. Jirousek
Pharmacist
Store #5814
North Las Vegas, Nev.
Carolina J. Martinez
Store Manager
Store #3164
Concord, Calif.
Magali Piñeiro
Pharmacy Manager
Store #7706
San Juan, P.R.
Patty Nancy Holland
MGT
Store #7808
Memphis, Tenn.
Gayle S. Lawrence
Pharmacist
Store #11835
St. Louis Park, Minn.
Emily J. Newman
MGT
Store #10554
McFarland, Wis.
Joni Keams
Inbound/Outbound Manager
Orlando (Fla.) DC
Christine Meisel
Pharmacist
Store #4046
Phoenix
Karen J. Purrington
Customer Service Associate
Store #3455
Riviera Beach, Fla.
Debra L. Luongo
Admin. Assistant
Daytona District
Russell D. Oberman
Assistant Manager
Store #5239
Davenport, Iowa
Michael A. King
Pharmacist
Store #163
Chicago
Hugh R. Morrow
Pharmacy Supervisor
Sarasota District
Lawrence I. Resnick
Pharmacist
Store #13466
Parsippany, N.J.
Congratulations to service award celebrants from January/February/March/April 2014
50 YEARS / 45 YEARS / 40 YEARS / 35 YEARS / 30 YEARS / 25 YEARS
MAR | APR 2014 WALGREEN WORLD 21
25
YEARS
Paul A. Cesario
Pharmacist
Store #1201
Park Ridge, Ill.
Edward Cintron
Photo Specialist
Store #12598
Ponce, P.R.
Linda Coria
Customer Service Associate
Store #1537
Oakland, Calif.
Bernadette A. Cdebaca
Sr. Pharmacy Tech
Store #5923
Albuquerque, N.M.
Vivekanad S. Chunoo
Customer Service Associate
Store #5198
Miami Beach, Fla.
Jose A. Colón
Assistant Manager
Store #11430
Bayamon, P.R.
Gena L. Silva
Sr. Pharmacy Tech
Store #6915
Rocklin, Calif.
Carol Wilder
Store Shift Lead
Store #4536
St. Joseph, Mich.
Della Banks
Customer Service Associate
Store #7958
Buford, Ga.
Louis C. Thompson
Pharmacist
Store #5104
Oak Forest, Ill.
Cindy Amaya
Pharmacist
Store #2462
Austin, Texas
Jeanne Cain
Sr. Pharmacy Tech
Store #10062
Deltona, Fla.
Joe B. Smyka
Pharmacist
Store #2581
Grand Rapids, Mich.
Wafaa N. Abdelmessih
Sr. Beauty Advisor
Store #4513
Houston
Gloria Bertram
Pharmacist
Store #7515
Chicago
John M. Walls
Pharmacy Manager
Store #6702
Houston
Jeff Armstrong
Facility Asset Manager
Atlanta Market
Maria Castillo
Sr. Beauty Advisor
Store #1537
Oakland, Calif.
Christine A. Spierling
Sr. Pharmacy Tech
Store #3089
Streator, Ill.
Fernando Alicea
Customer Service Associate
Store #53
San Lorenzo, P.R.
Brett Burgett
Store Manager
Store #10855
Waterloo, Iowa
James Webber
Community Leader
Store #4119
Minneapolis
Maricela Ayala
Customer Service Associate
Store #4231
San Francisco
Sylvia Castro
Pharmacy Supervisor
Puerto Rico South District
Kathy M. Seeman
Admin. Assistant
Omaha District
Lisa Wennerlund
Pharmacist
Store #2196
Minneapolis
Viola A. Ballance
Sr. Beauty Advisor
Store #3049
Glendale, Ariz.
Jeanne M. Ternes
Pharmacist
Store #7290
Mankato, Minn.
Kirsten Altomari
Pharmacist
Store #4392
Kirkwood, Mo.
Evelyn S. Caballero
Customer Service Associate
Store #625
Millbrae, Calif.
Danny R. Simard
Pharmacist
Tempe (Ariz.) CPO
Michael Wood
Store Manager
Store #11796
Berea, Ky.
Lorraine Benavidez
Sr. Beauty Advisor
Store #2900
Santa Fe, N.M.
Rudi Trivigno
Pharmacist
Store #13725
Hoboken, N.J.
Gayle Anza
Store Manager
Store #12654
Vega Alta, P.R.
Iris Camareno
Customer Service Associate
Store #217
Condado, P.R.
Catherine A. Sperka
Pharmacy Manager
Store #5727
Cedar Lake, Ind.
Linda Adams
Sr. Pharmacy Tech
Store #4828
Plainfield, Ill.
Julie D. Bickers
Pharmacy Supervisor
Champaign District
Christopher T. Walsh
Manager, Pricing Operations
Merchandising
Northbrook Office
Rodillo Asuncion
Customer Service Associate
Store #324
Daly City, Calif.
Betsy Castro
Customer Service Associate
Store #12598
Ponce, P.R.
SERVICE AWARDS	
22 WALGREEN WORLD MAR | APR 2014
Caroline Hoytt
Store Manager
Store #3015
Elmhurst, Ill.
Deborah F. Hendon
Pharmacist
Store #3963
Bradenton, Fla.
Loreta M. Hom
Customer Service Associate
Store #3574
Marathon, Fla.
Mark Hyman
Store Shift Lead
Store #5594
Arlington Heights, Ill.
Carol Harrison
MGT
Store #5789
West Memphis, Ark.
Craig Hipsher
Pharmacist
Store #3621
Omaha, Neb.
Ronald J. Dinkel
Store Manager
Store #10856
Kingsland, Ga.
Linda M. Daniels
Pharmacy Tech
Store #5392
Mesa, Ariz.
Patricia A. Eppert
Beauty Advisor
Store #4841
Bradenton, Fla.
Ruth Goode
Beauty Advisor
Store #9582
Oklahoma City
Kristen N. Dugger
Sr. Beauty Advisor
Store #1487
Forest Hills, N.Y.
Eileen V. Fritch
Operations Trainer
Hartford North District
Patricia Guerra
Sr. Pharmacy Tech
Store #3660
Pearland, Texas
Marilou Deleon
Sr. Beauty Advisor
Store #1403
San Francisco
Suzanne C. Favory
Sr. Beauty Advisor
Store #5510
Fort Wayne, Ind.
Dawn M. Grate
Sr. Beauty Advisor
Store #10919
Montgomery, Texas
Cindy Eaton
SAIL Coordinator
Valparaiso (Ind.) DC
Luis F. Garcia
Pharmacist
Store #3459
Tampa, Fla.
Sylvia Hamlett
Maintenance Clerk
Flagstaff (Ariz.) DC
Richard P. Donjon
Pharmacist
Store #4832
Fairview Heights, Ill.
Kelley B. Franchville
Pharmacist
Store #5393
Franklin, Ind.
Pat Groen
Pharmacy Manager
Store #7637
Milford, Ohio
Beky Elrod
Customer Service Associate
Store #4161
Houston
Susan T. Gilbert
Sr. Pharmacy Tech
Store #6704
Palm Bay, Fla.
Tom M. Hankinson
Community Leader
Store #4672
Brookfield, Wis.
Lizzette Cuadra
Store Shift Lead
Store #7533
Miami
Kathleen A. Emery
Project Manager
Supply Chain and Logistics
Deerfield Office
Carmen M. Good
Sr. Pharmacy Tech
Store #4800
Largo, Fla.
Elaine Ducamp
Sr. Beauty Advisor
Store #4504
Galesburg, Ill.
Michelle Frasier
Reset Revision Clerk
Store #7733
Spring Hill, Fla.
Diane Grover
Customer Service Associate
Store #4504
Galesburg, Ill.
Denise K. Degroat
Sr. Beauty Advisor
Store #5575
Sarasota, Fla.
Ray Faust
Community Leader
Store #11762
Walker, La.
Nora S. Granja
Store Shift Lead
Store #6694
Odessa, Texas
Pauline Duran
MGT
Store #9186
Sahuarita, Ariz.
Maria Fuentes
Pharmacist
Store #5708
Round Rock, Texas
Michael Guyton
Head Photo Specialist
Store #400
Elmwood Park, Ill.
Ann Fit
Pharmacist
Store #11109
Midlothian, Ill.
Cecilia Green
Beauty Advisor
Store #6512
Miramar, Fla.
Carmen Echevarria
Sr. Pharmacy Tech
Store #6494
Land O Lakes, Fla.
Vernon L. Garrison
Assistant Manager
Store #12424
Orlando, Fla.
Debra K. Hamren
Sr. Pharmacy Tech
Store #5413
Blaine, Minn.
Congratulations to service award celebrants from January/February/March/April 2014
50 YEARS / 45 YEARS / 40 YEARS / 35 YEARS / 30 YEARS / 25 YEARS
MAR | APR 2014 WALGREEN WORLD 23
Martin Northrop
Pharmacy Manager
Store #6860
Valrico, Fla.
Michael Papierniak
Director, Master Data and
Merchandise Disposition
Supply Chain  Logistics
Deerfield Office
Karen Pase-Slone
Store Manager
Store #5334
Greenacres, Fla.
Xuanlan T. Nguyen
Pharmacy Manager
Store #5709
Houston
Milagros Owens
Head Photo Specialist
Store #10853
Sanford, Fla.
Maria Pascolla
Customer Service Associate
Store #4503
Morton Grove, Ill.
Jeff C. James
Pharmacist
Store #9220
South Bend, Ind.
Andrea Lee
Sr. Pharmacy Tech
Store #9598
Longmont, Colo.
Kathleen L. Matamala
Customer Service Associate
Store #4032
New Lenox, Ill.
Mary La Valley
Pharmacist
Store #6688
Mooresville, N.C.
Susan Marflak
Store Manager
Store #9202
Mesa, Ariz.
Karen M. Miller
Assistant Manager
Store #209
Mt. Prospect, Ill.
Jim P. Karins
District Manager
Lincoln District
Damond R. Lockhart
MGT
Store #5801
La Place, La.
Thomas McNamara
Store Manager
Store #3184
Gilbert, Ariz.
Carol S. Lankford
Head Photo Specialist
Store #7599
Spring, Texas
Marie Martinez
Customer Service Associate
Store #5157
Espanola, N.M.
Kaye Mould
Customer Service Associate
Store #3882
West Allis, Wis.
Steven T. Knight
Store Manager
Store #3250
Miami Gardens, Fla.
Carol A. Mantia
Customer Service Associate
Store #5241
Valparaiso, Ind.
Maribel Medina
Customer Service Associate
Store #355
Hatillo, P.R.
Tommy S. Lau
Customer Service Associate
Store #7043
San Francisco
Sadie G. Martinez
Customer Service Associate
Store #5776
Avondale, Ariz.
Teresa Murray
MGT
Store #12384
Hot Springs National Park, Ark.
Kathleen M. Ites
Pharmacist
Store #11419
Burnsville, Minn.
Kim Ledonne
System Support Analyst
Enterprise Shared Services
Bannockburn Office
Tina Martinez
Store Shift Lead
Store #1933
Austin, Texas
Virginia M. Kubicki
Customer Service Associate
Store #2335
Naperville, Ill.
Ruthie J. Manwaring
Customer Service Associate
Store #2964
Terrytown, La.
Michelle E. Mendoza
Pharmacy Manager
Store #9608
Albuquerque, N.M.
Vickie L. Jones
Beauty Advisor
Store #13964
Memphis, Tenn.
Tracy Lemke
MGT
Store #12345
Grand Haven, Mich.
Nancy McKillop
Community Leader
Store #6471
Middletown, Ohio
Ronna C. Lamkin
Customer Service Associate
Store #11129
Portland, Tenn.
Lynn Marlowe
Pharmacy Manager
Store #147
Chicago
Audrey J. Mills
Pharmacy Manager
Store #3613
Bradenton, Fla.
Alfa King
Store Manager
Store #9018
Hialeah, Fla.
Diana Macklin
Customer Service Associate
Store #2721
Niles, Ill.
Jose I. Medina
Assistant Manager
Store #524
Arecibo, P.R.
Debbie Largent
Store Shift Lead
Store #7774
Fresno, Texas
Martha Martinez
Sr. Beauty Advisor
Store #11190
Lake Wales, Fla.
Sean Murphy
Head Photo Specialist
Store #13635
Liberty Township, Ohio
SERVICE AWARDS	
24 WALGREEN WORLD MAR | APR 2014
Robert D. Tompkins
Group Vice President
Purchasing/Merchandising
Deerfield Office
Nora I. Tardy
Customer Service Associate
Store #9403
Carolina, P.R.
Lori A. Timmins
Operations Manager
Contracting and Pricing
Deerfield Office
Geeta Traboulay
Beauty Advisor
Store #4591
Hallandale Beach, Fla.
Norman J. Tahal
Head Liquor Clerk
Store #1139
Deerfield Beach, Fla.
Benjamin A. Tassone
Pharmacist
Store #5868
Chicago
Karon B. Powell
Beauty Advisor
Store #7778
Topeka, Kan.
David V. Payne
Technician
San Francisco DTR Depot
Cheryl Ring
Sr. Beauty Advisor
Store #4118
Cohasset, Mass.
Margaret Sineni
MGT
Store #13454
Chicago
Dave Regan
Community Leader
Store #5854
Lakeland, Fla.
Sally Roth
Sr. Pharmacy Tech
Store #430
Golden Valley, Minn.
Susan Sorisho
Pharmacy Manager
Store #4540
Park Ridge, Ill.
Xiomara A. Peralta
MGT
Store #7273
Clermont, Fla.
Charles H. Robertson
Chief Technician
Cleveland DTR Depot
Pearl Slatton
Admin. Assistant
Valparaiso (Ind.) DC
Michael Reiff
Pharmacy Manager

Store #430
Golden Valley, Minn.
Theresa L. Sagraves
Customer Service Associate
Store #3963
Bradenton, Fla.
Patrick J. Starr
Store Manager
Store #13032
Prairie Village, Kan.
George Quade
Sr. Systems Analyst
Supply Chain and Logistics
Deerfield Office
Enydia Rodriguez
Pharmacy Tech
Store #412
Manati, P.R.
Alicia Smith
Beauty Advisor
Store #11511
Trenton, Ohio
Frances Reyes
Photo Specialist
Store #403
Caguas, P.R.
Lisa M. Sandbo
Pharmacy Manager
Store #15306
Indianapolis
Tom Storck
Pharmacist
Store #7144
St. Louis
Suresh Patel
Pharmacist
Store #9505
Roselle, Ill.
Thomas J. Rice
Store Manager
Store #5584
Daytona Beach, Fla.
Wanda Santiago
Pharmacy Manager
Store #7710
Vega Baja, P.R.
Pete S. Raffone
Market Merchandise Manager
Wisconsin Market
Thomas M. Rogers
Systems Lead Analyst
Enterprise Shared Services
Bannockburn Office
Joanne C. Smith
Sr. Beauty Advisor
Store #5327
Lakeland, Fla.
Tammy Pease
Store Manager
Store #11764
Mendota Heights, Minn.
Jimmy Rivera
Customer Service Associate
Store #1463
Arecibo, P.R.
Lanette Slater
Assistant Manager
Store #6066
Huntington, Ind.
Kim Reiff
Pharmacist
Store #4725
Champlin, Minn.
Lena Saed
Pharmacist
Store #5045
Deerfield, Ill.
Stephanie J. Stahlschmidt
Customer Service Associate
Store #3627
Alton, Ill.
Cathy Rock
Customer Service Associate
Store #3544
Ormond Beach, Fla.
Clint Smethurst
Store Manager
Store #1938
West Palm Beach, Fla.
John Rennau
Pharmacist
Store #3960
Forest Park, Ill.
Grace E. Sanchez-Rodriguez
Sr. Pharmacy Tech
Store #3934
Santa Fe, N.M.
Benjamin Stern
MGT
Store #10441
Brooklyn, N.Y.
Congratulations to service award celebrants from January/February/March/April 2014
50 YEARS / 45 YEARS / 40 YEARS / 35 YEARS / 30 YEARS / 25 YEARS
MAR | APR 2014 WALGREEN WORLD 25
David L. Tucker
Pharmacist
Store #5472
Kenner, La.
Janice Turcotte
Sr. Beauty Advisor
Store #4001
Port St. Lucie, Fla.
Chieu Tran
Manager, Operations
and Innovations
Digital and Marketing
Deerfield Office
Photo Not Available
Rhodora Allado, Pharmacy Manager, Store
#15048, Wilmette, Ill., 25 years
Paul E. Allard, Store Manager, Store #5660,
Sarasota, Fla., 40 years
Tammy J. Allison, Sr. Pharmacy Tech, Store
#15166, Monticello, Ill., 25 years
Rick Andrews, Assistant Manager, Store
#6065, Glendale, Ariz., 40 years
Cheryl L. Angelini, Sr. Beauty Advisor, Store
#5920, Dallas, 25 years
Janice Averhart, Sr. Pharmacy Tech, Store
#4147, Chicago, 25 years
Susan Awtrey, Customer Service Associate,
Store #9714, St. Louis, 30 years
Margie Bailey, Sr. Beauty Advisor, Store
#2875, Cincinnati, 45 years
Chuck Becker, Pharmacist, Store #649,
Milwaukee, 25 years
Donna R. Bemis, Rx Returns Clerk, Windsor
(Wis.) DC, 30 years
Susan L. Bennett, Sr. Pharmacy Tech, Store
#5946, Avon Park, Fla., 25 years
Kim Biedermann, MGT, Store #9708,
Dubuque, Iowa, 30 years
Dawn E. Blake, Pharmacist, Store #9951,
Alabaster, Ala., 40 years
Florence Blakely, Customer Service
Associate, Store #4537, Milwaukee, 25 years
Richard Blank, Assistant Manager, Store
#2991, Covington, Ky., 25 years
Caryl Blue, Customer Service Associate, Store
#11494, Kendallville, Ind., 45 years
Patty A. Borchert, Beauty Advisor, Store
#3650, Orlando, Fla., 35 years
Rebecca A. Bowyer, Pharmacy Tech, Store
#5274, El Paso, Texas, 35 years
Shannon L. Burdeaux, Customer Service
Associate, Store #5422, Pasadena, Texas,
25 years
Jerelyn K. Bushell, Sr. Pharmacy Tech, Store
#4951, Phoenix, 25 years
Luann Campbell, Store Shift Lead, Store
#7876, Chicago, 30 years
Jean Canole, Customer Service Associate,
Store #3468, Pawtucket, R.I., 35 years
James E. Carr, Pharmacist, Store #15032,
Greenwood, Ind., 25 years
Guadalupe Castaneda, Pharmacist, Store
#2054, Calumet City, Ill., 30 years
Carla R. Castillo, Sr. Pharmacy Tech, Store
#3661, Houston, 25 years
Marie Lekander Chai, District Manager, San
Jose District, 25 years
Tommy C. Chan, Store Manager, Store #9886,
San Francisco, 25 years
Francis Cheng, Pharmacy Manager, Store
#2401, Hayward, Calif., 25 years
Cynthia A. Cisowski, Sales Associate, Health
Services, Store #1504, Oak Lawn, Ill., 25 years
Martin Clebnik, Customer Service Associate,
Store #7096, Aberdeen, N.C., 25 years
Russ D. Coelmar, Customer Service
Associate, Store #1303, Minneapolis, 25 years
Ada Colón, District Manager, Puerto Rico
South District, 25 years
Cristina R. Comesanas, Pharmacist, Orlando
(Fla.) CPO, 25 years
Joanne M. Connell, Sr. Pharmacy Tech, Store
#1847, Dorchester, Mass., 25 years
Frank Cook, Pharmacist, Store #993, Yuba
City, Calif., 25 years
Catherine I. Cooney, Customer Service
Associate, Store #5350, Roswell, N.M., 30 years
Herman Cordova, Head Liquor Clerk, Store
#4651, Albuquerque, N.M., 30 years
Joe E. Craft, MGT, Store #3407, Houston, 35 years
Sara Crawford, Pharmacist, Store #5671,
Kingwood, Texas, 25 years
Audrey M. Cremeens, Customer Service
Associate, Store #9064, Smyrna, Tenn., 25 years
Valerie Cutright, Pharmacist, Store #2733,
St. Peters, Mo., 30 years
Paul J. Cyborski, Store Manager, Store
#2584, Freeport, Ill., 35 years
Vincent D’Amore, Pharmacy Manager, Store
#10951, Winter Park, Fla., 25 years
Juanita Darlington, Customer Service
Associate, Store #15726, Ava, Mo., 30 years
Mary Ann Desecki, Manager, Business
Optimization, Pharmacy Services, Deerfield
Office, 25 years
Patty J. Devore, Sr. Pharmacy Tech, Store
#12321, Louisville, Ky., 25 years
Joni L. Douglas, Customer Service Associate,
Store #7461, North Muskegon, Mich., 35 years
Catherine M. Dunn, Photo Specialist, Store
#4254, Milwaukee, 25 years
Barbara Dupuis, Customer Service Associate,
Store #7437, Racine, Wis., 35 years
Laura Elbl, Pharmacist, Store #7050, Festus,
Mo., 30 years
Deborah L. Felix, Pharmacy Tech, Store
#3837, Tucson, Ariz., 25 years
Michael Fern, Forklift Driver, Orlando (Fla.) DC,
25 years
Lydia Figueroa, Pharmacy Tech, Store #314,
Mayaguez, P.R., 25 years
Anne W. Fisher, Pharmacist, Store #625,
Millbrae, Calif., 35 years
Mary Fitzsimmons, Customer Service
Associate, Store #13703, Hazlet, N.J., 25 years
Brian S. Flotte, Assistant Manager, Store
#10316, New Orleans, 25 years
Joseph P. Formaro, Pharmacist, Store #4714,
Des Moines, Iowa, 25 years
Shoronda Washington
MGT
Store #5023
Memphis, Tenn.
Rena L. Tuttle
Pharmacist
Store #9031
St. Petersburg, Fla.
Susan R. Westergren
Pharmacist
Store #1685
Milwaukee
Doris A. Walton
Customer Service Associate
Store #3539
Chicago
Michelle R. Wheeler
Sr. Pharmacy Tech
Store #11239
St. Louis
Steve Wang
Pharmacist
Store #4056
Jacksonville, Fla.
John West
Pharmacist
Store #4024
Belleville, Ill.
Lori Vining
Sr. Pharmacy Tech
Store #5344
Fort Wayne, Ind.
Mamie E. Whalen
Customer Service Associate
Store #1076
Queen Creek, Ariz.
Joe D. Willey
Director, Customer and
Employee Initiatives
Store Operations
Deerfield Office
Linda White
Pharmacy Tech
Store #12536
Forest, Miss.
Jerry E. Wilson
District Manager
San Antonio East District
Kimberly D. Wolbert
Sr. Pharmacy Tech
Store #5239
Davenport, Iowa
Christine E. Wozniak
Pharmacist
Store #5407
Manchester, Conn.
Eugene Wong
Community Leader
Store #3849
San Francisco
Robin Younes
Store Manager
Store #3096
Fort Myers, Fla.
Jacqueline Wright-Wilhite
Beauty Advisor
Store #15287
Memphis, Tenn.
Tonya Young
Pharmacy Tech
Store #7962
Saraland, Ala.
26 WALGREEN WORLD MAR | APR 2014
Katharine Foshee, Store Shift Lead, Store
#15809, Sand Springs, Okla., 40 years
Rodney R. France, Forklift Driver, Windsor
(Wis.) DC, 30 years
Diane M. Franco, Sr. Pharmacy Tech, Store
#3944, Branford, Conn., 25 years
Salvadore Franco, Assistant Manager, Store
#4558, San Francisco, 30 years
Gloria W. Franks, MGT, Store #2958,
Rosenberg, Texas, 25 years
Patrick Frazier, Head Liquor Clerk, Store
#3782, Hialeah, Fla., 30 years
Tim Freemole, Chief Technician, Quad Cities
DTR Depot, 25 years
Kathleen M. Friedlund, Store Shift Lead,
Store #3749, Waukegan, Ill., 25 years
Roger D. Fritz, Store Shift Lead, Store
#3122, Oakdale, Minn., 30 years
Martin Gallegos, Store Manager, Store
#4911, Albuquerque, N.M., 25 years
Kimberly A. Gandy, Sr. Analyst, Loss
Prevention, Deerfield Office, 25 years
Joanne Genovese-Lares, Pharmacy
Manager, Store #3402, Pembroke Pines, Fla.,
25 years
Eve Gerstheimer, Store Manager, Store
#4866, Florissant, Mo., 30 years
Hyman Glick, Community Leader, Store
#9101, Hamden, Conn., 30 years
Gertrude Goering, Photo Specialist, Store
#11744, Ellisville, Mo., 25 years
Martin H. Grace, MGT, Store #15192,
Madeira Beach, Fla., 25 years
Carmelita Gray, Store Manager, Store
#6238, Chicago, 35 years
Nancy Gribble, Assistant Manager, Store
#7348, Houston, 30 years
Paul G. Griffin, Community Leader, Store
#5499, Elk Grove, Calif., 25 years
Sandra Gruhala, Customer Service
Associate, Store #5667, St. Louis, 25 years
Catherine Gruszewski, Sr. Beauty Advisor,
Store #6243, Racine, Wis., 35 years
Gabriel Guardarrama, Customer Service
Associate, Store #3239, Miami, 40 years
John Guida, Pharmacist, Store #15020,
Franklin, Wis., 45 years
Bill Gutz, Pharmacist, Store #9267, Milan,
Ill., 25 years
Noemi Guzman, Pharmacy Manager, Store
#30, Cupey, P.R., 25 years
Sandra Hagen, Pharmacy Tech, Store
#7218, Blaine, Minn., 35 years
Joseph Hance, Store Manager, Store #4999,
Huntsville, Texas, 35 years
Wade S. Hauge, Sr. Maintenance Tech,
Windsor (Wis.) DC, 30 years
Denise M. Hauser, Pharmacy Manager,
Store #11628, Wentzville, Mo., 30 years
Donna H. Henneke, Sr. Pharmacy Tech,
Store #5178, Winter Springs, Fla., 25 years
Janet E. Hernandez, Sr. Beauty Advisor,
Store #3369, Houston, 30 years
Ony Hernandez, Customer Service
Associate, Store #3943, Miami, 30 years
William E. Hess, Store Manager, Store
#7628, Smithtown, N.Y., 30 years
Linda A. Hinson, Pharmacist, Orlando (Fla.)
CPO, 30 years
Heather Hogaboom, Customer Service
Associate, Store #9784, East Hartford, Conn.,
25 years
Regina Howell, Store Shift Lead, Store
#10830, Pembroke Pines, Fla., 25 years
Gregory Huddlestun, Pharmacist, Store
#4349, Chicago, 30 years
Aleesa C. Hudson, Reset Revision Clerk,
Store #9524, Louisville, Ky., 25 years
Dale Huff, Assistant Manager, Store #5234,
Chicago, 35 years
Juanita M. Jackson-Walker, Third Party
Specialist, Houston District Office, 35 years
Lucius Jenkins, Pharmacy Manager, Store
#4306, Chicago, 30 years
Leslie Johnson, Store Shift Lead, Store
#4109, Linden, N.J., 25 years
Regina Johnson, Store Manager, Store
#5193, Posen, Ill., 25 years
Eric K. Kelso, Chief Technician, Louisville
DTR Depot, 25 years
Darlyne Kennedy, Sr. Beauty Advisor, Store
#9743, Mountain Home, Ark., 30 years
Roland W. Khoo, Pharmacist, Tempe (Ariz.)
CPO, 25 years
William J. Kiefer, Head Photo Specialist,
Store #9127, Rockford, Ill., 30 years
Elizabeth King, Pharmacist, Store #9751,
Aurora, Ind., 35 years
Gordana Kostich, Pharmacist, Store #1450,
Lyons, Ill., 25 years
John B. Kramer, Community Leader, Store
#2219, Yuma, Ariz., 40 years
Kathy J. Kunkel, Specialist, Vendor Allowance,
Accounting, Deerfield Office, 30 years
Richard Lambert, Pharmacist, Store #2530,
Southport, N.C., 25 years
Terri L. Leaders, Customer Service
Associate, Store #4700, Lakeland, Fla., 25 years
Yvette Lebron, Sr. Beauty Advisor, Store
#259, Chicago, 30 years
Tara M. Liette, Pharmacist, Store #4903,
Franklin, Tenn., 25 years
Robert S. Liles, Pharmacist, Store #6465,
Bartlett, Tenn., 30 years
Dave Litz, Pharmacist, Store #15107, Grand
Island, Neb., 35 years
Steve Lober, Community Leader, Store
#11852, Clarksville, Tenn., 25 years
Michelle S. Loos, Pharmacist, Store #12891,
Fort Wright, Ky., 25 years
Debra E. Love, Admin. Assistant, Houston
East and Southwest Districts, 30 years
Patricia Lowe, Customer Service Associate,
Store #2705, San Francisco, 25 years
Letty Lucero, Store Shift Lead, Store #7261,
Gretna, La., 25 years
Nina Lum, Sr. Beauty Advisor, Store #13670,
San Francisco, 30 years
Cristofero S. Lusung, MGT, Store #5014,
Las Vegas, 25 years
Kenya Machetta, Store Manager, Store
#6554, Peru, Ill., 25 years
Doug B. Maine, Photo Specialist, Store
#3128, Tampa, Fla., 25 years
John C. Manelli, Store Shift Lead, Store
#10398, Tampa, Fla., 35 years
Miriam M. Marin, Store Shift Lead, Store
#4938, Chicago, 25 years
Arlene L. Martin, Store Shift Lead, Store
#11607, Redford, Mich., 30 years
Sean Mays, Store Manager, Store #2944,
San Antonio, 25 years
Sharon B. McAuliffe, Pharmacist, Store
#12555, Rockford, Ill., 25 years
Michael R. McGinnity, Rx Returns Clerk,
Windsor (Wis.) DC, 30 years
Marcus T. McGriff III, Lead Manager,
Supply Chain Architecture and Management,
Deerfield Office, 30 years
Sarai McKercher, Sr. Pharmacy Tech,
Store #3829, Tampa, Fla., 25 years
Terry H. Meffert, Forklift Driver, Windsor
(Wis.) DC, 30 years
Alan L. Melby, Pharmacist, Tempe (Ariz.)
CPO, 25 years
Manuel Melchor, MGT, Store #10259,
Houston, 30 years
Robyn M. Michel, Pharmacist, Store #3672,
Cincinnati, 30 years
Cathy Miller, Pharmacist, Store #5962,
Norridge, Ill., 30 years
Dana Miller, Pharmacist, Store #12891,
Fort Wright, Ky., 25 years
Gary Miller, Pharmacist, Store #6564,
Calumet City, Ill., 30 years
Denean Mitchell, Pharmacy Tech, Store
#2244, San Francisco, 30 years
Roy D. Mitchell, MGT, Store #9719,
Memphis, Tenn., 25 years
Wendi Monaghan, Store Manager, Store
#1622, Jupiter, Fla., 30 years
Deanna Moore, Store Shift Lead, Store
#7436, St. Cloud, Fla., 25 years
Lori Morgan, Store Manager, Store #5564,
Dickson, Tenn., 25 years
Deb Musser, Sr. Beauty Advisor, Store
#5077, Iowa City, Iowa, 30 years
Kathy Nuñez, Customer Service Associate,
Store #3366, Albuquerque, N.M., 30 years
Teresa Obar, Head Photo Specialist, Store
#2079, Phoenix, 25 years
Louis Ottaviano, System Support Analyst,
Enterprise Shared Services, Bannockburn
Office, 25 years
Linda Pancione, Head Liquor Clerk, Store
#4003, Davie, Fla., 25 years
Vijayendra Patel, Pharmacy Manager, Store
#10971, Island Lake, Ill., 25 years
Debra A. Peterson, Pharmacy Tech, Store
#649, Milwaukee, 25 years
Dan P. Petzold, Systems Support Analyst,
Enterprise Shared Services, Bannockburn
Office, 25 years
Michael R. Phillips, Store Manager, Store
#15742, Jackson, Miss., 30 years
Byron Poole, Community Leader, Store
#4892, Lexington, Ky., 25 years
Darin C. Porter, Chief Technician, Fort Myers
DTR Depot, 25 years
Rick Pschenica, Store Shift Lead, Store
#4974, Omaha, Neb., 25 years
Layne A. Quamme, Rx Returns Clerk,
Windsor (Wis.) DC, 30 years
Shahida Qureshi, MGT, Store #4146,
Prospect Heights, Ill., 30 years
Cynthia D. Radcliff, Pharmacy Manager,
Store #1084, Battle Ground, Wash., 25 years
Laurie Ralph, Pharmacy Tech, Store #12413,
Kenosha, Wis., 30 years
Maureen A. Reardon, Admin. Assistant,
Boston South District, 25 years
Tim Reardon, Community Leader, Store
#2865, Modesto, Calif., 35 years
Gisele Ridpath, Sr. Beauty Advisor, Store
#6148, Houston, 25 years
Jerry Russell, Pharmacy Manager, Store
#9980, Bradenton, Fla., 25 years
Pam Ryder, Admin. Assistant, Indiana
District, 30 years
Barry C. Salvesen, Service Desk
Coordinator, Enterprise Shared Services,
Bannockburn Office, 25 years
Lonnie Sanders, Pharmacist, Store #5246,
Apopka, Fla., 25 years
Rosalie Santorelli, Beauty Advisor, Store
#2861, Framingham, Mass., 25 years
Diane Schaffer, Pharmacist, Store #7996,
Ankeny, Iowa, 25 years
Maelena Schmitt, Customer Service
Associate, Store #3420, Galveston, Texas,
25 years
Debbie Schuyler, Community Leader, Store
#4253, Wauwatosa, Wis., 25 years
Murray Selen, Store Manager, Store #11657,
Miami Beach, Fla., 25 years
Terrie Shepard, Pharmacist, Store #5254,
North Palm Beach, Fla., 30 years
John Sid, Head Photo Specialist, Store
#7150, San Francisco, 30 years
Charles Smith III, Pharmacist, Store #7560,
Cypress, Texas, 25 years
John Socci, Pharmacist, Store #9461,
Centereach, N.Y., 25 years
John Somers, Store Manager, Store #11583,
Oviedo, Fla., 25 years
Yvonne Stanback, Head Photo Specialist,
Store #2940, Memphis, Tenn., 35 years
Helen Studniarz, Customer Service
Associate, Store #4743, Tinley Park, Ill., 25 years
Patrick J. Sugrue, Store Manager, Store
#6016, Belle Glade, Fla., 35 years
Jack Tallentire, Head Liquor Clerk, Store
#4176, Boynton Beach, Fla., 35 years
June Tankersley, Store Manager, Store
#9693, McAlester, Okla., 40 years
Ruth Taylor, Store Shift Lead, Store #5193,
Posen, Ill., 35 years
Andrew J. Tekel, Store Manager, Store
#13864, Wayne, N.J., 25 years
John Tennie, Store Manager, Store #5746,
Green Bay, Wis., 30 years
Mamrie Thomas, Beauty Advisor, Store
#4378, Rockledge, Fla., 25 years
Karen Tokarz, MGT, Store #5194, Lowell,
Ind., 25 years
Katie Tran, Pharmacist, Store #12082,
Westbury, N.Y., 25 years
Rick Trujillo, Pharmacist, Store #3366,
Albuquerque, N.M., 30 years
Thomas Turek, MGT, Store #3716, Kearney,
Neb., 25 years
Julie Udulutch, Pharmacist, Store #6935,
Stevens Point, Wis., 25 years
Nicholas L. Vecchiarelli, LAN Support
Specialist, Enterprise Shared Services, New
York, 25 years
Cheri A. Vermeulen, Customer Service
Associate, Store #10081, Portage, Mich.,
25 years
Rickie Vinson, Customer Service Associate,
Store #6534, Scottsdale, Ariz., 25 years
Brian Wagner, Store Manager, Store #7045,
Mt. Healthy, Ohio, 25 years
Elena Wall, Store Shift Lead, Store #4197,
Las Vegas, 25 years
Jean Warrah, Head Photo Specialist, Store
#9026, Jacksonville, Fla., 30 years
SERVICE AWARDS
Retirements
Best wishes to recent Walgreen retirees with 25 or more years of service
Paul A. Ackerman, Pharmacy Manager, Store
#5254, North Palm Beach, Fla., 27 years
Nelida Alejandro, Pharmacist, Store #936,
Bayamon, P.R., 29 years
Barbara A. Allen, Customer Service Associate,
Store #1852, Needham, Mass., 29 years
Gail P. Altieri, Pharmacist, Store #7145,
Westport, Conn., 28 years
Pearl A. Anderson, Customer Service
Associate, Store #6753, El Paso, Texas, 44 years
Darlene A. Barrett, Sr. Pharmacy Tech, Store
#10774, Orland Park, Ill., 27 years
Steve Bartlett, Pharmacist, Store #5361, Fort
Dodge, Iowa, 33 years
David L. Basinger, Pharmacy Manager, Store
#274, Cincinnati, 32 years
Charles A. Beard, Customer Service
Associate, Store #4523, Brandon, Fla., 25 years
Mike Bedonie, Computer Operator, Flagstaff
(Ariz.) DC, 29 years
James A. Benson, Pharmacist, Store #10926,
Sequim, Wash., 35 years
Barry E. Bischoff, Community Leader, Store
#10496, Fond du Lac, Wis., 41 years
Deena L. Blackmon, Sr. Beauty Advisor, Store
#9290, Gary, Ind., 31 years
Thomas G. Blakowitz, Customer Service
Associate, Store #9170, North Port, Fla., 27 years
Kathy M. Boetcher, Customer Service
Associate, Store #1937, Eau Claire, Wis., 31 years
Jacqueline G. Bolls, Customer Service
Associate, Store #2939, San Bruno, Calif., 25 years
Garry D. Bridges, Pharmacist, Store #15794,
Osceola, Ark., 33 years
Linda C. Brown, Customer Service Associate,
Store #5077, Iowa City, Iowa, 26 years
Ada M. Brumfield, Customer Service
Associate, Store #5866, New Orleans, 37 years
Linda M. Buckman, Beauty Advisor, Store
#5289, Nixa, Mo., 28 years
Philippe M. Buffard, MGT, Store #1622,
Jupiter, Fla., 26 years
Edmund G. Bustamante, Stocker, Flagstaff
(Ariz.) DC, 27 years
Esta R. Caira, Store Manager, Store #3221,
Madison, Tenn., 36 years
Carl Collignon, Pharmacist, Store #5664,
Edwardsville, Ill., 39 years
Teresita Colón, Customer Service Associate,
Store #10160, Guaynabo, P.R., 40 years
Frances M. Craig, Beauty Advisor, Store
#5510, Fort Wayne, Ind., 26 years
Henrietta I. Crawford, Customer Service
Associate, Store #1679, St. Louis, 28 years
Kathryn C. Crawford, Pharmacy Manager,
Store #10583, Texas City, Texas, 38 years
Geraldina C. Curio, Store Manager, Store
#6501, Amaraillo, Texas, 26 years
Diana J. Dawson, Pharmacist, Store #1162,
Lincoln, Neb., 31 years
Ronald J. Deatrick, Community Leader, Store
#9854, New Albany, Ind., 44 years
Carl L. Delisi, Head Photo Specialist, Store
#4743, Tinley Park, Ill., 28 years
Robert R. Dettmann, District Manager,
Phoenix Southeast District, 44 years
Ted E. Diedrich, MGT, Store #2927, Racine,
Wis., 36 years
Valorie Y. Douglas, Store Shift Lead, Store
#6122, Midland, Texas, 38 years
Patricia A. Drummond, Customer Service
Associate, Store #13699, Edison, N.J., 25 years
Linda A. Elliott, Sr. Beauty Advisor, Store
#2769, White Bear Lake, Minn., 30 years
Carmen M. Elmer, Photo Specialist, Store
#2209, Yuma, Ariz., 25 years
Ruth M. Faust, Customer Service Associate,
Store #4027, Houston, 25 years
Benjamin Firpo, Function Manager, Orlando
(Fla.) DC, 27 years
Diane M. Fowler, Photo Specialist, Store
#3392, Neenah, Wis., 39 years
Betty J. Fowlkes, Customer Service Associate,
Store #3410, Fort Wayne, Ind., 26 years
Dennis K. Francoeur, Store Manager, Store
#5126, Lansing, Ill., 29 years
John T. Frankenbach, Store Manager, Store
#12868, Mahomet, Ill., 36 years
Eusebia Franqui, Customer Service
Associate, Store #314, Mayaguez, P.R., 41 years
Fred G. Friedman, Pharmacist, Store #1751,
Maplewood, Minn., 40 years
Jeffrey N. Frye, Pharmacy Manager, Store
#5361, Fort Dodge, Iowa, 36 years
Barbara J. Fugleberg, Assistant Manager,
Store #9155, Gainesville, Ga., 39 years
Dorothy Fuller, Photo Specialist, Store #7375,
Phoenix, 34 years
Stephen K. Gilbreath, Store Manager, Store
#1902, Tallahassee, Fla., 34 years
Cassie F. Goad, Pharmacy Tech, Store
#15852, Jonesboro, Ark., 35 years
Barbara P. Gordon, Pharmacy Manager, Store
#4807, Chicago, 35 years
Peter E. Greene, Pharmacy Manager, Store
#11635, Vancouver, Wash., 28 years
Shirley J. Grier, Head Liquor Clerk, Store
#3063, Fort Lauderdale, Fla., 25 years
John Guida, Pharmacist, Store #15020,
Franklin, Wis., 45 years
Michael P. Hagelin, Pharmacist, Store #4725,
Champlin, Minn., 39 years
Wanda Hancock, Customer Service
Associate, Store #4522, Cincinnati, 26 years
Joyce A. Hankins, Head Photo Specialist,
Store #10741, Fort Pierce, Fla., 27 years
Dale W. Hanson, Store Manager, Store #3477,
Phoenix, 25 years
Douglas C. Harris, Pharmacist, Store #10274,
Brevard, N.C., 29 years
David J. Heilmann, Pharmacist, Store #5144,
Clinton, Iowa, 33 years
Elizabeth J. Hermis, Admin. Assistant,
Houston South District, 41 years
David J. Holt, Store Manager, Store #6428,
El Mirage, Ariz., 31 years
Marilyn L. Hoover, Customer Service Associate,
Store #6499, Bonita Springs, Fla., 34 years
W. T. Hughes, Pharmacist, Store #6105,
Franklin, Tenn., 46 years
Brenda H. Jones, Sr. Pharmacy Tech, Store
#6465, Bartlett, Tenn., 39 years
Geraldine M. Jones, Store Shift Lead, Store
#2586, Chicago, 35 years
Sandra R. Jones, Pharmacy Manager, Store
#6465, Bartlett, Tenn., 39 years
William D. Krieger, Operations Manager,
Lehigh Valley (Pa.) DC, 32 years
Sharon E. Krupinski, Head Photo Specialist,
Store #1950, Scottsdale, Ariz., 26 years
Peggy Leonard, Store Manager, Store #4097,
Gurnee, Ill., 41 years
Margaret R. Lilyquist, Operations Trainer,
Milwaukee North District, 39 years
Virginia M. Linder, Customer Service
Associate, Store #15726, Ava, Mo., 62 years
Bertha L. Love, Pharmacist, Store #9507,
Friendswood, Texas, 29 years
Michael T. Luck, Function Manager, Windsor
(Wis.) DC, 32 years
Terrence S. Lynch, MGT, Store #4584,
Wentzville, Mo., 41 years
Maria D. Marfisi, Store Shift Lead, Store
#4391, Fort Pierce, Fla., 29 years
Paul R. Martens, Customer Service Associate,
Store #4830, Monona, Wis., 32 years
Anthony Martinez, Store Manager, Store
#12016, Livingston, Tenn., 41 years
Terrance W. Mathews, MGT, Store #2137,
Beach Park, Ill., 33 years
Steven M. Matz, MGT, Store #2039,
Minneapolis, 25 years
Madonna A. McFarland, Pharmacist, Store
#4392, Kirkwood, Mo., 34 years
Debrah K. McGlone, Head Photo Specialist,
Store #3293, Circle Pines, Minn., 25 years
Daniel M. McGovern, Store Shift Lead, Store
#12673, Tampa, Fla., 31 years
Linda L. McMullin, Customer Service Associate,
Store #7045, Mount Healthy, Ohio, 30 years
Thomas D. Milliner, Store Manager, Store
#9412, Louisville, Ky., 29 years
Judy A. Moe, Store Shift Lead, Store #13877,
Duluth, Minn., 33 years
Stewart A. Morga, Pharmacy Manager, Store
#9624, Harrison, Ark., 42 years
Glenn P. Morin, Pharmacist, Store #3814,
Ormond Beach, Fla., 25 years
Susan J. Morris, Head Photo Specialist, Store
#5666, House Springs, Mo., 25 years
Gloria J. Murphy, Customer Service
Associate, Store #3078, Waukegan, Ill., 40 years
Barbara A. Naperalsky, Store Manager, Store
#9351, Missoula, Mont., 36 years
Mary H. Napolitano, Store Manager, Store
#5576, Tampa, Fla., 46 years
Thomas J. Neduvelil, Pharmacist, Store
#3615, Waukesha, Wis., 37 years
Miguel A. Nieves, Head Photo Specialist,
Store #7651, Largo, Fla., 25 years
Raymond U. Obioma, Customer Service
Associate, Store #5310, Hayward, Calif., 27 years
Charles J. Oquinn, MGT, Store #2924,
Louisville, Ky., 46 years
Michael W. Peck, MGT, Store #2909, New
Smyrna Beach, Fla., 30 years
Sharon Peters, Sr. Pharmacy Tech, Store
#12322, Louisville, Ky., 39 years
Annette M. Pletcher, Pharmacist, Store
#6439, Orland Park, Ill., 39 years
Vickie R. Pouk, District Manager, Orlando East
District, 41 years
Charlie M. Price, Sr. Beauty Advisor, Store
#7179, Chicago, 30 years
Paul K. Ray, District Manager, Virginia Beach
District, 29 years
Elizabeth A. Reich, Store Shift Lead, Store
#3948, Chicago, 30 years
Minerva L. Rodriguez, Store Manager, Store
#4374, San Antonio, 43 years
Gale W. Russell, Customer Service Associate,
Store #10713, Petersburg, Va., 36 years
Mark E. Schiffmann, Community Leader,
Store #4754, La Vista, Neb., 41 years
Sherry R. Schmidt, Sr. Pharmacy Tech, Store
#12413, Kenosha, Wis., 34 years
Barbara L. Schrantz, Sr. Beauty Advisor,
Store #5962, Norridge, Ill., 35 years
Michael H. Schwartz, Pharmacy Manager,
Store #1200, Milwaukee, 46 years
Ann M. Scrivano, Pharmacist, Store #12504,
Metropolis, Ill., 27 years
Eileen R. Weber, Customer Service
Associate, Store #9775, Cincinnati, 25 years
Mable J. Webster, Sr. Beauty Advisor, Store
#4091, Tallahassee, Fla., 40 years
Michael D. Wiener, Pharmacy Manager,
Store #11662, Barrington, Ill., 25 years
Thomas J. Wike, Assistant Manager, Store
#4616, Portsmouth, Va., 35 years
Mary N. Wildridge, Store Shift Lead, Store
#6299, Fishers, Ind., 25 years
Denise M. Williams, MGT, Store #6733,
Lake Station, Ind., 25 years
Sarah Wong, Customer Service Associate,
Store #896, San Francisco, 30 years
Paula Wooten, Photo Specialist, Store
#2300, Chicago, 25 years
Beth T. Wright, Store Shift Lead, Store
#11505, Nashua, N.H., 25 years
Enrique Zacur, Pharmacist, Store #2743,
Miami, 35 years
Andrew Zagorski, Pharmacy Manager,
Store #12105, Tavares, Fla., 30 years
Chris Zuengler, Pharmacist, Store #10555,
Middleton, Wis., 25 years
MAR | APR 2014 WALGREEN WORLD 27
Congratulations to service award celebrants from January/February/March/April 2014
50 YEARS / 45 YEARS / 40 YEARS / 35 YEARS / 30 YEARS / 25 YEARS
ww_ma_2014
ww_ma_2014
ww_ma_2014

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ww_ma_2014

  • 1. walgreenworld A MATCH MADE IN NASHVILLE HARDWARE GETS EASIER GIVE A LITTLE, HELP A LOT Even healthcare superheroes need capes SO FRESH AND SO GREEN walgreenworld MAR | APR 2014
  • 2. Losing sight of fear Welcome to The Human Factor, where you’ll get to know some inspiring team members who have overcome an obstacle – be it an illness, injury, disability or natural disaster – and achieved their personal and professional goals. F or more than 30 years, Sue German has worked in the Windsor, Wis., distribution center (DC) with limited peripheral vision caused by a degenerative eye disease called retinitis pigmen- tosa. The disease keeps her from seeing what’s beside, above or below her, so she sticks to familiar routes and remembers exactly where she puts everything. “I told my supervisor about my condition, but I didn’t want other people to treat me differently,” says German. “I never wanted to be identified by my disability.” When she started as a warehouse picker in 1982, the hereditary disease didn’t impact her work. She later moved to a clerical position in administration and became a computer operator soon after. Even though her vision was getting worse, she was still able to manage life in an office setting. Four years later, she was promoted to supervisor and assumed responsibility of developing training, including safety training. German loves working with team member safety and serving on the DC’s first safety team. Two years ago, German was offered a safety pro- cess manager position. It was a job she wanted, but it called for being in the warehouse more, looking for potential hazards and determining how an ac- cident occurred. To better perform the role, she felt she needed to share her impairment with the rest of her co-workers. Envisioning a new future “Telling my co-workers about my impairment was one of the scariest things I had ever done, but the response was nothing like what I had feared,” remembers German. “The first thing my managers asked was, ‘What can we do to help you succeed?’” They brought in a mobility specialist. He walked the warehouse with German, made recommenda- tions about how she could accomplish her tasks, and had managers wear special goggles that helped them experience how German sees the world. “When I go into the warehouse, I’m humbled by the number of team members who have volunteered to work with me,” she says. “I see what I can see, and they see what I can’t. Together we make our DC a safe place. That’s the most caring display of ‘Be One’ I’ve ever seen.” ww NARAYANMAHON The Wisconsin Council of the Blind and Visually Impaired honored our Windsor distribution center for its efforts to help Sue German (center), who’s visually impaired. German is thankful for the support of her co-workers, such as (from left) Brent Johnson, Art Barbian and Monica Daniel. Do you know a team member who has overcome the odds? Let us know by sending an email to walgreen.world@walgreens.com. THE HUMAN FACTOR
  • 3. FEATURES 9 Make way for Windows 7* Our stores and offices are about to be on the same page – actually, the same platform. More than 55,000 computers and scanners are being replaced this year as part of the Next Generation Desktop initiative. 10 The Give Guide With so many ways to help people get, stay and live well, we don’t always know where to start. Read how Walgreens helps team members give back, and choose the method that’s right for you. 12 Planet pleaser* Solar panels and wind turbines and LED lighting, oh my! Walgreens Net Zero store is a visible, visit-able symbol of our environmental sustainability strategy. COLUMNS 4 By the people, for the people Celebrity Jennifer Hudson honors her late family members through the Julian D. King Gift Foundation, her charity for children that Walgreens is proud to recognize. 5 Healthcare has a new hero Discussing the health of aging loved ones can be difficult, so one team member created a comic book character to do the talking for him. 6 The real Super Bowl champs As far as we’re concerned, Walgreens and Duane Reade were the MVPs of Super Bowl XLVIII, helping customers and patients stay happy, healthy and warm. 7 The game of life In honor of National Donate Life month in April, one team member shares his transplant experience and everlasting family bond. 8 Different backgrounds, same mission Walgreens newly created Diversity Councils will help empower team members and drive engagement around diversity and inclusion. 12 10 76 ON OUR COVER During this issue’s cover shoot at the Net Zero store in Evanston, Ill., customer service associate Karen Brown told the Walgreen World team that being a model was on her bucket list. Work it! Photos by Kipling Swehla * Selected articles from Walgreen World are available in Spanish on StoreNet or WalNet by searching for “Publications.” * Artículos seleccionados de Walgreen World están disponibles en español en “StoreNet” o “WalNet” buscando por “Publications”. DEPARTMENTS 2 THE SCOOP 18 SERVICE AWARDS 27 RETIREMENTS 28 IN MEMORIAM 29 AROUND THE COUNTRY Walgreen World is published six times a year for team members and retirees of the Walgreens family of companies. EDITOR Brittany Abeijon MANAGING EDITOR Stephanie Goldberg WRITERS Sylvia Alston, Steven Cohen, Moriah Simpson, Maisie Sparks and James Warda EDITORIAL ASSISTANT & TRANSLATOR Julia Ayala DESIGN HDG Design Group, Inc. WRITE TO WALGREEN WORLD Mail Stop #1845, 108 Wilmot Road, Deerfield, IL 60015, or email walgreen.world@walgreens.com VISIT US AT walgreens.com diversity.walgreens.com employee.walgreens.com facebook.com/walgreens foursquare.com/walgreens linkedin.com/company/walgreens twitter.com/walgreens twitter.com/walgreensnews youtube.com/walgreens 4 MAR | APR 2014 WALGREEN WORLD 1 CONTENTS
  • 4. Letter from the editor As I write this, it’s currently below freezing in Chicago. More severe winter weather hit the South and the Northeast today, forcing hundreds of our stores to close and leaving thousands of our customers without power. So, even though this issue covers March and April … I’m finding it a bit difficult to write about spring. That’s the funny thing with magazine publishing. Just like any national title, the Walgreen World team is already planning, writing and editing months before the publication ends up in your hands. Take this issue’s cover shoot at our Net Zero store in Evanston, Ill., for example. We captured some of the store’s “green” elements, such as solar panels and wind turbines, while dodging mountains of snow in the parking lot. And before we photographed customer service associate Karen Brown inside the store, we had to move armfuls of teddy bears and heart- shaped balloons – some emitting lights, others an abbreviated rendition of “What I Like About You” by The Romantics – out of the frame. We avoided the seasonal merchandise because when you read this, it’ll be closer to Earth Day, not Valentine’s Day. Speaking of cold weather, this issue’s back cover spotlights Alex Gourlay, executive vice president, president of Customer Experience and Daily Living, who attributes Boots No7 moisturizer to helping him get through the winter. Walgreen World sat down with Gourlay to talk Scottish lingo, his longtime hairstyle and what he misses most about the U.K. (hint: It’s “sweet”). Don’t forget, we always like hearing from you – whether you want to rave about your favorite skincare product, or tell us what you thought of this issue. Email walgreen.world@walgreens.com with your feedback and future story ideas. Brittany Abeijon Editor Walgreen World around the world Jessica Check, pharmacist at 4 Old Clairton Road in Pleasant Hills, Pa., is showing us all what it means to be happy and healthy. Check posed for this photo holding Walgreen World right after she finished the Key West, Fla., Olympic-Distance Triathlon on Dec. 7, 2013. The course was a 1.5K ocean swim, a 40K bicycle ride and a 10K run along the scenic Key West shoreline. “It took me 2 hours and 35 minutes to complete the race course,” says Check. “I finished first in my age group divi- sion, and my overall finishing position was 52 out of 227 total athletes!” Even if you prefer reading to running, you could be in the next Walgreen World. Snap a photo with the magazine during your next adventure and send it to walgreen.world@walgreens.com. “The team members at my store were so excited to be included in the January/February 2014 Q&A issue of Walgreen World. It felt as if it gave us new life. The best part was to know that when we speak, we are heard. That means a lot to us. Thank you again!” – Debi Davis, senior beauty advisor at 115 W. Main St. in Beulaville, N.C. In your words THE SCOOP 2 WALGREEN WORLD MAR | APR 2014
  • 5. In this issue Here’s where this issue’s stories came from. Don’t see your state represented? Send us your stories! Email ideas and photos to walgreen.world@walgreens.com. CA CO COVER, 7-9, 11-17, BACK COVER P. 3, 8 P. 29 P. 8 BACK COVER P. 6 UK INSIDE COVER, P. 18 MO P. 29 WA P. 8 TN P. 7, 8 P. 8, 17 AZ P. 2 NYWI NC P. 6, 8 PA P. 2, 5 IL Teacher in disguise When Wesley Blauvelt, administration clerk at the Jupiter, Fla., distribution center, couldn’t find the words to tell his kids about their grandparents’ illnesses, he turned to pictures instead. Blauvelt created Andy BioticTM , a comic book superhero dedicated to health education for children and families. HEALTHCARE HAS A NEW HERO, PAGE 5 Wrap up this gift in just five minutes It takes just a few minutes to register as an organ, eye and tissue donor. Register in your state at organdonor.gov. THE GAME OF LIFE, PAGE 7 FL NJ Let’s talk Our annual employee engagement survey encourages conversation, so let your voice be heard! Beginning Monday, April 28, we’d like to hear about your experiences working at Walgreens on the 2014 My Walgreens, My Voice Team Member Survey. Based on your feedback, you’ll be able to help create meaningful changes by talking through the action planning process with your team later this summer. Last year, a company record 80 percent of team members shared their thoughts about working at Walgreens on the survey. So again this year, we hope you’ll let the company know what’s working well and how to best engage you. 2014 TEAM MEMBER Survey Employee engagement is about having a conversation, so it’s time to let your voice be heard! Beginning Monday, April 28, we’d like to hear about your experiences working at Walgreens on the 2014 My Walgreens, My Voice Team Member Survey. Based on what you say, you’ll be able to help create meaningful change by talking through the action plan- ning process with your team later this summer. • Quick and easy: 10 minutes or less! • You have a say: Voicing your opinions will help the company know what’s work- ing well and how to best engage you. • Our leaders are listening: From action planning to town halls to listening tours, managers across the company are taking action to make sure you feel valued. Once again, Gallup – the outside agency helping us conduct this survey – will directly receive your confidential results. Please post until May 12, 2014 To get started… • You’ll receive an invitation through your work or personal email address on file with survey instructions on Monday, April 28. • You can also visit the news sections on StoreNet, WalNet, employee.walgreens.com or The Wall for access. All you need is your Employee ID to begin. The survey will be open for two weeks, ending on Monday, May 12, at 11:59 p.m. EDT. If you have any questions about the survey, please talk to your manager. To take the survey on your smartphone, just scan this QR Code – it’s that easy! Voice WALGREENS FAMILY OF COMPANIES MAR | APR 2014 WALGREEN WORLD 3
  • 6. By the people, for the people Making children her charitable cause, Jennifer Hudson receives the People’s Choice Award for Favorite Humanitarian. A s the official retail sponsor of the People’s Choice Awards, Walgreens had the honor of presenting Jennifer Hudson with the award for Favorite Humanitarian on Jan. 8. The Oscar- and Grammy-winner was recognized for the Julian D. King Gift Foundation, a children’s charity she founded with her older sister, Julia, in memory of her late mother, brother and 7-year- old nephew. “It’s one thing to be a celebrity and have power, but it means nothing if we’re not making a difference by helping someone else and trying to change a life,” Hudson said when she accepted the award during the People’s Choice Awards ceremony. Named after her nephew, the foundation focuses on setting children up to become positive influences in their communities. “The mission of the Julian D. King Gift Foundation is to make sure children from all backgrounds are provided stability, support and positive experiences to help enable them to become productive, confident, happy adults,” says Hudson. This is the second year Walgreens has presented the award for Favorite Humanitarian. Hudson’s efforts focus on making children’s lives better, which is a cause Walgreens, Hollywood and many others are happy to rally behind. Hudson shares why she’s so passionate about her cause, what makes her proud and how Walgreens purpose connects with her work: Walgreens: Why is this cause so important to you? Jennifer Hudson: In the area we came from, so many children went without, and it’s not right for children to have to worry about these things. We were taught at an early age to give back and help others, so my sister and I decided to make sure kids have the things they need to go to school, and opportunities to have fun and be a kid, instead of worrying about things they shouldn’t. W: Which of the foundation’s most recent initiatives are you most proud of? JH: Every year we have something called Hatch Day. The phrase came from my nephew who was always saying he wanted to “hatch things.” In the spirit of this, we give children school supplies – notebooks, backpacks, pencils – which are so hard to come by for some of them. Hatch Day makes sure they have everything they need to get the education they deserve, and if I can help one child learn better, I’m very proud. W: What does the Favorite Humanitarian award mean to you? JH: This award from Walgreens and the People’s Choice Awards is so special to me. It really means a lot knowing that the foundation is making a difference in other people’s lives. Through Walgreens purpose to help people get, stay and live well, it’s supporting our high hopes for what the foundation can accomplish and all the lives we can affect. Thank you, Walgreens and People’s Choice! ww PHOTOCOURTESYOF PEOPLE’SCHOICEAWARDS Oscar- and Grammy-winner Jennifer Hudson and her sister Julia (right) were honored for their Julian D. King Gift Foundation at the People’s Choice Awards in January. The charity helps set children up to become positive influences in their communities. 4 WALGREEN WORLD MAR | APR 2014 FAVORITE HUMANITARIAN
  • 7. Healthcare has a new hero Cartoon character Andy Biotic™, created by one of our own, is teaching children how their bodies fend off illnesses and fight infections. By Stephanie Goldberg A s the father of two young kids, Wesley Blauvelt knew he’d eventually have to answer some tough questions – from “Is the tooth fairy real?” to the dreaded “Where do babies come from?” However, he wasn’t pre- pared to talk about the health and mortality of their loved ones. Then, his son Sage and his daughter Jade asked what was wrong with their grandmother, who has colon cancer, and their grandfather, who has chronic obstructive pulmonary disease, a lung disease that makes it difficult to breathe. Unable to find an educational children’s book that wouldn’t bore his kids to sleep, Blauvelt, administration clerk at our Jupiter, Fla., distri- bution center, channeled his own childhood as a “comic book geek.” And healthcare superhero Andy Biotic™ was born. “It’s always great to teach children in a way where they’re not aware they’re learn- ing,” he says. “So I created a superhero who lives inside all of us. Kids who are dealing with chronic illnesses or the flu want to know there’s a hero inside them who’s fighting for them to get better.” Laughter is the best medicine Blauvelt draws and writes the comic, which fea- tures Andy Biotic, his sidekick Luke O’cyte and his cousin Mandy Biotic, who work together to defend Yorbody against the evil King Bacterium and his Germies. Not only did the comic help Sage and Jade, now 14 and 10, respectively, understand how the body reacts to illness and infection, but it also helped their grandparents learn what went on inside their own bodies. “My mom and dad love the comic, too,” says Blauvelt, noting that he always includes a few pop culture references and jokes for the adults reading along. After working on “Andy Biotic” for about eight years, his first book, “The Infection,” is finally complete. Thanks to Kickstarter, a website that helps people fund their creative projects, he was able to pay for the artwork, initial printing and marketing. Now he’s focused on creating the next two installments and educating children about healthcare through Andy and his super buddies. “Andy’s purpose and Walgreens purpose really are one and the same,” says Blauvelt. “They both work to educate people about health and help them get, stay and live well.” ww “It’s always great to teach children in a way where they’re not aware they’re learning. So I created a superhero who lives inside all of us. Kids who are dealing with chronic illnesses or the flu want to know there’s a hero inside them who’s fighting for them to get better.” WESLEY BLAUVELT, ADMINISTRATION CLERK AT THE JUPITER, FLA., DISTRIBUTION CENTERThrough Andy Biotic’s adventures, Jupiter, Fla., administration clerk Wesley Blauvelt teaches children how to be the hero of their very own Yorbody, as they learn how their bodies can stay healthy. MAR | APR 2014 WALGREEN WORLD 5 TEACHING TOOL
  • 8. The real Super Bowl champs Walgreens and Duane Reade scored a touchdown with the customers, patients and football fans in town for Super Bowl XLVIII. O n Feb. 2, the Seattle Seahawks defeated the favored Denver Broncos to win the Super Bowl for the first time in franchise history. But whether you were rooting for the Seahawks, the Broncos or even Bruno Mars, who was praised for his high-energy halftime performance, there was more than one winner of Super Bowl XLVIII. Walgreens and Duane Reade stores were there for the customers, patients and fans who were in New York and New Jersey for the big game. A one-stop-shop for tortilla chips, bottled water and hand warmers, among other Super Bowl necessities, our stores helped people stay happy, healthy and warm. “We had so many customers come in to purchase winter wear items, such as socks, gloves, and hand and foot warmers,” says Christopher Sosa, assistant store manager at 1471 Broadway in Times Square. “The Super Bowl attractions brought in more customers than usual, so we did our best to keep customers happy and lines moving quickly.” In the week leading up to the big game, people hung around Super Bowl Boulevard, which overlapped with the Times Square Walgreens and a Duane Reade. With live musical performances, toboggan rides and more, fans didn’t want to miss any of the festivities taking place outside, says Richard Timko, Manhattan district manager. “We personalized each customer’s experience by making sure we had a timely selection of products to meet their needs. Team members also proactively offered solutions to customers to make checkout quick and easy,” he adds. Manhattan Midtown East district manager Matt McLaughlin says that while Manhattan is always buzzing with excitement, the Super Bowl took things to a new level. “Walgreens and Duane Reade were right in the middle of it all,” he says. “Some of our team members wore football jerseys, and we welcomed so many new customers to our stores who were in town for the game. What a great way to showcase our company.” Times Square store manager Grace Laurendi says the increased foot traffic really gave her team members the opportunity to show customers what Walgreens is made of. “It was a fantastic venue for us to showcase all of our daily living essentials, and health and wellness offerings,” she says. “We appreciate the football fans who braved the cold weather and visited our flagship location that week. It’s a great reminder that no matter what the occasion, we’re always here to help people get, stay and live well.” One woman who came in said she was looking for “warmth … and a few hand warmers.” When Laurendi asked her who she was rooting for, she replied, “I’ve been a Broncos fan since 1976, but I’ve been a Walgreens fan all my life.” ww New York City team members from Walgreens and Duane Reade were there for fans as they flocked to Super Bowl Boulevard. 6 WALGREEN WORLD MAR | APR 2014 BIG GAME
  • 9. The game of life One team member knows the importance of donating life – and he has his little sister to thank for it. By Stephanie Goldberg J eff Stockard has always felt at home in the hospital. Due to a rare birth defect called prune belly syndrome, he was born without abdominal muscles, and suffered from frequent urinary tract infections that kept him hospitalized for days – sometimes weeks – at a time. Through it all, his younger sister Lisa was by his side. The pair played board games while Jeff’s healthier peers ran around outside. As the siblings got older, they grew even closer. They continued playing games, and tried not to think about a day when his kidneys might stop working altogether. That day came 12 years ago. Stockard, who was 43 at the time and working as a pharmacist, had to have his kidneys removed. While in the hospital, he began dialysis, a treatment for lost kidney function, and prayed for a compatible organ donor. Two people he knew from church offered to get tested to see if they were a match, but his sister had a different idea. “She said, ‘I’ll do it,’” recalls Stockard, a Nashville-based clinical director in Clinical Solutions. “That was such a great moment. If Lisa didn’t want to be a donor, if her organ didn’t work for me, if she wasn’t cleared to live with only one kidney … that could have been the end of me. It can take a long time to find a match. I don’t know if I could have waited for someone else.” A network of opportunity As a clinician who has undergone a kidney transplant, Stockard is in a unique position to help the pharmacy staffs at our 55 transplant specialty network locations, which focus on the heart, lungs, liver, pancreas and kidneys. Like our other specialty networks for HIV, hepatitis C and oncology, pharmacists at transplant locations work collaboratively with transplant centers and are trained to care for patients who have complicated medication, counseling and insurance needs. “It’s not uncommon for some transplant patients to take between 10 and 12 drugs a day,” says Stockard. “And these medications aren’t regularly stocked at all our pharmacies. We’re building this network to make sure transplant recipients are getting what they need. If something happens and they need emergency medications, we can help them.” For the win Stockard considers himself a success story, and he’s passionate about sharing his experience with patients, whether they’re waiting for an organ, having complications after a transplant or on the road to recovery. “He acts as a consultant to the development of the program, helping communicate what patients are going through to pharmacists,” says Zina Berry, director of integration home care in Specialty and Infusion. “He knows what to ask from a pharmacist’s perspective, as well as what a patient expects and needs.” Our transplant specialty network locations also emphasize the importance of organ donation, especially during National Donate Life Month each April. According to the U.S. Department of Health and Human Services, while about 79 people across the country receive transplants each day, about 18 people die each day waiting for transplants due to a lack of donated organs. Meanwhile, every 10 minutes, someone else is added to the waiting list. “I’m lucky to have someone who volunteered to go through pain for me,” says Stockard. “The bond I have with my sister is indescribable.” Except for the occasional urinary tract infection, Stockard says he feels great. He and his sister are closer than ever, too. He still hasn’t developed an affinity for shopping, despite her favorite joke that she passed the “shopaholic” gene to him through her kidney. But while he takes a pass on trips to the mall, he’d never turn down a good, old-fashioned board game with his little sister. ww Clinical director Jeff Stockard (right) and his sister Lisa Barron play chess at Barron’s home near Nashville, Tenn. The siblings played board games together when they were growing up, as Stockard’s prune belly syndrome kept him from more physical games. HOLLISBENNETT MAR | APR 2014 WALGREEN WORLD 7 ORGAN DONATION
  • 10. Different backgrounds, same mission Walgreens new Regional Diversity Councils help drive the localization of diversity and inclusion across the company. By Sylvia Alston A s part of Walgreens commitment to communities where HIV is prevalent, team members from the Tampa market participated in National Black HIV/AIDS Awareness Day on Feb. 7, for the fifth year in a row. Lead HIV pharmacist Ngozi Benyard organized the event at 2916 E. Fletcher Ave. in Tampa, Fla., bringing together 10 local AIDS service organizations with four common goals: get educated, get tested, get involved and get treated. During the event, agencies such as Connect To Protect, Friends of the Festival and REACHUP provided educational materials. The Hillsborough County Health Department offered gonorrhea, chlamydia and rapid HIV testing. And Walgreens pharmacists, along with nursing students from South University, administered blood pressure tests, glucose screenings and flu shots. “Events like these are great for the com- munity, and the business,” says Orlando market vice president and Southern Operation Diversity Council chair Marlin Hutchens. “Thom Isbon, Tampa South district pharmacy supervisor and Southern council member, brought this oppor- tunity to our attention. In addition to partnering with local organizations, the councils intend to raise awareness about diversity and inclusion across the company, and help team members understand that Walgreen really is, and wants to be, inclusive.” Last year, the Office of Diversity & Inclusion launched four regional Diversity Councils: Western, chaired by Seattle market vice president Sue Bandurraga; Eastern, chaired by New Jersey market vice president Tim Anhorn; Midwestern, chaired by Tennessee market vice president Connie Latta, and Southern, chaired by Hutchens. Senior leadership nominated team members for each council to help bridge the gaps between business units, races, ethnicities, genders and more. The councils offer members more ways to demonstrate Walgreens commitment to diversity and inclusion, and reinforce our cultural beliefs by integrating diverse perspectives that help drive our strategies. “The councils are charged with applying a regional lens to diversity and inclusion, and identifying strategic opportunities specific to their markets, businesses, workforces, customers and patients,” says Melissa Donaldson, director of diversity networks in Diversity & Inclusion. “This year, the councils will develop action plans to address challenges in their regions around workforce and workplace, supplier diversity, community relations, and marketing and com- munications. They’ll also engage senior leaders and local team members in that work.” Change, change, change “From the first time the Western council met,” says Bandurraga, “the feeling has been pretty uni- versal that we’re eager to roll up our sleeves and deliver.” Bandurraga has always worked to drive the importance of diversity in the workplace, which is something she says her mother didn’t have the opportunity to do. Her mom was fired in the 1950s simply for being pregnant. “We’ve come a long way in many respects,” she says, “but we still have quite a ways to go.” One reason for change is because companies like Walgreens, as well as people like Benyard, Hutchens and Bandurraga, demonstrate the value of diversity and inclusion. “Including everyone is definitely the right and human thing to do – but it’s also the business thing to do,” says Steve Pemberton, divisional vice president and chief diversity officer. “The ‘face’ of our customers is becoming more and more diverse. And recognizing this fact gives us a competitive advantage because we can offer solutions that meet the needs of all our customers. Walgreens already has a history of inclusion, and these new councils will help focus that advantage.” ww Several of our pharmacists, including members of the Southern Operation Diversity Council, teamed up with local AIDS service organizations for a recent National Black HIV/AIDS Awareness Day event at a Walgreens in Tampa, Fla. 8 WALGREEN WORLD MAR | APR 2014 DIVERSITY & INCLUSION
  • 11. You’re about to get a little more of your day back. This year, we’re replacing more than 55,000 computers and scanners in our stores and offices. The upgrade – called Next Generation Desktop – will ensure all company workstations are operat- ing on the same platform: Windows 7, with Internet Explorer 10 (IE10). By providing team members with a modernized desktop environ- ment and enhanced tech support, we’ll be able to keep up with technological advances and future company growth. “We’ve invested in a sweeping upgrade across the company, giving our team members the latest in technology for an enhanced experi- ence with the tools they need to do their work,” says Tim Theriault, senior vice president and chief information, innovation and improve- ment officer. Sleep mode gets a wake-up call The upgrade is already in progress at the cor- porate campus. Additional non-store locations, such as distribution centers, Walgreens Infu- sion and Respiratory Services locations, and the Customer Care Centers, will begin the upgrade this spring, followed closely by the front of our stores. Deployment to our pharmacies, includ- ing corporate pharmacy team members, will begin this fall. What team members can expect follow- ing the Windows 7 rollout is less time spent waiting for machines or programs to boot up, less time spent getting out of the computer’s “sleep mode,” and increased battery life for laptops. Corporate users and store management will also notice better search capabilities when looking for specific keywords in documents and emails. As team members start using the new Web browser, IE10, they’ll see faster loading of Web and intranet pages, faster search times and fewer crashes when using the browser’s “tabs” feature. In addition, IE10 of- fers greater information security because, by default, it won’t allow websites to collect user information. As part of the rollout, scanners that don’t work effectively with the new computers and software will be replaced in the near future. Virtually helpful If a computer does stop working, Next Genera- tion Desktop gives store team members the option to let a remote technician take a look at the malfunctioning computer. If the issue re- quires a rebuild of the machine, the technician can initiate a remote rebuild, and the worksta- tion can be recreated in minutes – all without a physical visit. What’s even better about Next Generation Desktop is that problems involving compatibil- ity – when a computer can’t run new software, or can’t communicate with another computer that has new software – will be greatly reduced by having standardized hardware, software and configurations across all computers in the company. That means fewer calls to technicians in the first place, and more productivity for team members. We’ve got your back As all this new technology rolls out this year, we also have to make sure team members are able to use it effectively. Prior to each location’s upgrade, effected team members will receive “countdown” communications to guide them through the process, including checklists and job aids that will help them prepare for the upgrade and get up and running successfully after it launches. Fit for the future One of the biggest benefits of this year’s upgrade won’t be felt until several years down the road. That’s because the current upgrade provides a much more modern and flexible technology infrastructure than we’ve had in the past. “Next Generation Desktop sets the stage for a quicker, easier delivery of future technology upgrades,” says Theriault. “By making this switch now, we’re positioning Walgreens to lead the way in retail, health and wellness technology – not just now, but in the future as well.” ww Make way for Windows 7 With the Next Generation Desktop upgrade comes better, faster technology, so you can be more productive – both today and in the future. By Moriah Simpson Este artículo está disponible en Español en “StoreNet”. MAR | APR 2014 WALGREEN WORLD 9
  • 12. Want to give back, but don’t know where to start? Let us break down your options. By Maisie Sparks P art of our commitment to help people get, stay and live well extends to the communities where we live and work. No matter if you’re giving your time, talent or money, you’re providing needed relief, assistance and funds that make lives better. Last year, our stores participated in 20,000 community events – totaling more than 860,000 volunteer hours. With three ways to donate, five Way to Well partners, five Charity Choice options and a number of other organizations we partner with, giving back is easy – but not always simple. Use this Give Guide to help you navigate the charitable waters at Walgreens. T H E GIVE GUIDE TIME TALENT YOU CAN GIVE MONEY 10 WALGREEN WORLD MAR | APR 2014
  • 13. A HERITAGE OF GIVING Company founder Charles R. Walgreen Sr. started the Walgreen Benefit Fund in 1939 with $50,000 from his will. In 2013, nearly $2 million in grants were given to more than 1,300 team members and retirees. The grants do not have to be paid back. ANGELS WANTED Imerman Angels, an organization that works to make sure no one battles cancer alone, is one way team members who are cancer survivors can offer their support. As a Mentor Angel, you’re matched with a person who’s fighting the same type of cancer you’ve overcome. Imerman Angels also matches family and friends of cancer fighters with other experienced caregivers. For more information on how to become a Mentor Angel, or if you know someone who might benefit from empathetic support, go to imermanangels.org. YOU’VE GOT SKILLS – VOLUNTEER THEM Accountant, attorney, tutor, project leader? You may have just the right skill to team up with an organization in need of your expertise. Team members in our Finance department work with Ladder Up, a nonprofit organization that helps individuals and families from underserved communities file tax returns, fill out college financial aid applications and plan for their financial future. And through the Walgreens Pro Bono Initiative, Walgreens attorneys provide free legal services to people who need legal assistance, but can’t afford it. By partnering with organizations such as the National Immigrant Justice Center, Cabrini-Green Legal Aid and the Center for Disability and Elder Law, they help individuals understand and take advantage of their legal rights. CHARITY CHOICE If each Walgreens team member donated at least $1 per paycheck through Charity Choice, we’d raise $4.8 million per year for our Charity Choice partners. Walgreens Charity Choice program allows team members to make payroll donations to the ACS, AHA, JDRF, United Way and the Walgreen Benefit Fund. These organizations focus on improving the health and wellness of our communities, and the Walgreen Benefit Fund provides financial support to team members experiencing financial hardship. Learn more at charitychoice.walgreens.com. WALK THIS WAY, AND THIS WAY, AND THIS WAY… Walk with one of our five Way to Well partners: American Cancer Society (ACS), American Diabetes Association (ADA), American Heart Association (AHA), JDRF and Susan G. Komen. Walgreens Way to Well Commitment is a four-year, $100 million platform that provides educational support and preventive resources with these worthy organizations, all of which have a strong focus on prevention and early detection of diseases. Team members offer additional support by walking or running in partner events throughout the year, most of which are free of charge to Walgreens team members. Last year, more than 14,000 team members participated in Way to Well walks and runs, raising more than $2.2 million for our partners. Visit Walgreens.com/waytowell for more information. MAKE YOUR DOLLARS COUNT With the hundreds of charities that ask for funds by phone, mail or at the door, it can be difficult to choose where to give. One of the best ways is to start with organizations you know or those that have served you, your family or a friend. If you’re unfamiliar with a char- ity, give yourself time to check it out. Almost all charities have a website and are just as appre- ciative of a check that comes later by mail. You can research charities online at Charity Navigator, GuideStar and BBB Wise Giving Alliance. ww SHARE YOUR SERVICES Many nonprofits have small staffs and are often in need of helping hands to manage seasonal filing and organizing, or to assist with skilled activities, such as tax preparation or legal services. If you want to serve a community organization with your talents, contact your community leader or manager. He or she may be able to suggest nonprofits in your area that are in the greatest need of your services. STEP IT UP When you walk or run, remember to keep track of your healthy activity at Steps for Balance® Rewards. You’ll earn 20 points for each mile you walk or run. For details on walks and runs in your community, go to Walgreens.com/steps. MAR | APR 2014 WALGREEN WORLD 11
  • 14. 1. LED lighting and daylight harvesting, which uses day- light to offset the amount of electric lighting needed 2. Organic products ZERO IN 1 2 12 WALGREEN WORLD MAR | APR 2014
  • 15. W hen some people think of going “off- grid,” they may picture a hippie living in an earth-sheltered house in the country, growing his own food, milking his goat and pedaling a stationary bicycle that powers a single com- pact-fluorescent light bulb. That’s certainly one extreme. Our “Net Zero” store in Evanston, Ill., doesn’t claim to be “off-grid” — it’s still connected to the regular power supply. But this special store does what we believe no other retailer has been able to do: produce at least as much energy as it uses. The term Net Zero refers to the fact that the net energy expenditure at this store is predicted to be zero after one year. Walgreens is showing the industry what it looks like when the retail scene goes green. By Moriah Simpson PLANETP L E A S E R KIPSWEHLA Customer service associate Karen Brown (right) shows a customer the organic product selection at our Net Zero store in Evanston, Ill. The store uses solar panels, wind turbines and geothermal technology to produce energy equal to or greater than it consumes. Este artículo está disponible en Español en “StoreNet”. MAR | APR 2014 WALGREEN WORLD 13
  • 16. But this Net Zero store does more than eliminate its own carbon footprint. It’s also the first Walgreens to bring together all the innovative “green” technologies we have in place at other stores and facilities, to show how they can work together in a single building. It’s a visible, visit-able, symbol of our sustainability strategy. “Walgreens has been using sustainable technologies for years,” says Jamie Meyers, manager of sustainability in Facilities. “Solar panels, wind turbines, LED lighting, geothermal technology and more are already in use at different facilities throughout Walgreens. As we looked at all the ways we’re helping customers and team members live well and be green, we asked ourselves, ‘What would happen if we put everything together in one location?’” The answer now lives at 635 Chicago Ave. in Evanston. The Net Zero store is, naturally, accessible by at least two forms of public transportation: the “El” train (for “elevated”) and the Metra commuter train. “I absolutely love working here and telling our customers about all the new features that make our store special,” says 25-year Walgreens veteran, customer service associate Karen Brown. “With the solar panels, windmills and recycling station, this store is making history.” Store manager Catie Brazda Stimmel jokes that she may have been recruited to work at the Net Zero store because her boss would frequently find her saving office paper by printing on both sides. “When we opened last November, I loved to stand at the front door and greet customers because their jaws just hit the ground when they looked around,” she says. “My favorite feature is the landscap- ing, which is made up of plants native to the region that don’t require any water- ing beyond what they get naturally from rain and snow.” 4 3 In 2013, we introduced Ology, our private brand that has no toxic chemicals. Instead, it uses sustainable and natural ingredients. Here are the top sellers in our Ology line: • Bath tissue (4-pack and 12-pack) • Treeless copy paper (400 sheets) • Flat facial tissue (184 sheets) • Treeless bath tissue (1,000 sheets) • Cube facial tissue (90 sheets) • Spring lavender detergent (50 ounce) • Free clear detergent (50 ounce) • All-purpose cleaner (26 ounce) A CLEAN CONSCIENCE Continued on page 16 14 WALGREEN WORLD MAR | APR 2014
  • 17. 6 3. Nearly 850 rooftop solar panels generate enough energy to power 30 local homes for a year 4. Two 35-foot-tall wind turbines use Lake Michigan breezes to generate power 5. Carbon dioxide refrigerant is used for heating, cooling and refrigeration equipment 6. Geothermal energy is obtained by drilling 550 feet into the ground below the store, where temperatures are more constant and can be tapped to heat or cool the store ZERO IN 5 MAR | APR 2014 WALGREEN WORLD 15
  • 18. SUSTAINABLE SAVINGS For as long as we’ve had one, Walgreens sustainability strategy has been focused on finding ways to save money. “Since the very beginning of the company, Walgreens has looked at how to lower the costs of doing business,” says Meyers. “That’s nothing new. Investing in new technolo- gies, building stores that will last a long time—these are the things we’ve always done to save money. But our sustainability strategy now looks at ways we can not only save money through environmentally friendly initiatives, but increase profit as well.” Going green may not immediately seem like a profit driver. But, explains Meyers, doing the right thing environmentally can drive traffic in addition to lowering costs. “For customers who are very concerned about the environment—including many millennials who make important purchasing decisions for themselves and their young families— a company that does the right thing for the planet is a company they’ll go out of their way to do business with,” he says. As you approach our Net Zero store in Evanston, Ill., you’ll spot two 35-foot-tall wind turbines spinning outside the storefront, which can be seen from down the street. Visit the Employee Purchase Program page on StoreNet (go to “Policy Procedure”), WalNet or The Wall (for those who have access) for information on how Walgreens team members, family and friends can lower their home electricity bills with a reduced rate on deregulated electricity. Interested in investigating solar power for your own home? Walgreens has partnered with EnergySage, a company that helps consumers navigate the solar shopping process. EnergySage has a tool that homeowners can use to identify and price out contractors for solar systems on their homes. For more information, visit energysage.com/walgreens. GREEN AT HOME 16 WALGREEN WORLD MAR | APR 2014
  • 19. For our January/February QA issue, Kristin Hahn, head photo specialist at 4655 E. Sunrise Drive in Tucson, Ariz., wanted to know, “In Walgreens efforts to ‘go green,’ will we ever be able to give customers the option to have their receipt emailed to them instead of printed?” The short answer is yes! Beginning in March, Balance® Rewards members have had the option to have their receipt printed at the register, sent electronically to the email address they have on file with Balance Rewards, or both. By tying this new receipt delivery option to Balance Rewards, we’re also streamlining the process for team members at checkout. As long as customers entered an email address when they registered for Balance Rewards, they won’t have to re-enter it in the store when opting to receive a digital receipt. Customers simply click the button on the pin pad for the type of receipt they prefer. E-receipts have the potential to reduce paper use in our stores and cut back on littering in the entry- way and parking lot. They’re also great for digitally savvy customers who want to easily keep track of purchases, especially pharmacy purchases they might need to look up when filing taxes. In future enhancements of the program, customers may even have the option to select electronic receipts as their default delivery method so they don’t need to choose how to receive a receipt at each visit. Paper or email? It’s your choice.Electronic receipts reduce paper and help customers keeptrack of their purchases. Meyers refers to the common sight of a Walgreens and a competitor across the street from one another. “Walgreens differentiates itself in many ways, and we want sustainability to become a differentiator that customers can name about us,” he says. “Then, when they have a choice between turning left for our competitor and right for Walgreens, maybe the fact that Walgreens is an environmental leader in the industry will make them turn right instead.” LED-ING THE WAY Walgreens wants to be known as an industry leader when it comes to incorporating environmentally friendly technology. To get us there, we’re in the implementation phase of many ideas and programs that other companies are just beginning to look into. For example, all our new stores have LED lighting, both inside and out. According to EnergyStar, a U.S. Environmental Protection Agency program, LED bulbs last longer and use at least 75 percent less energy than incandescent bulbs, saving the company money in both mainte- nance and electricity costs. “Not many retailers in our segment are doing all LED,” says Meyers. “They may be thinking about it, but we’ve already done the research and are moving forward as a leader.” In addition, our sustainability program called PURE Walgreens, which stands for People Using Resources Efficiently, promotes the health and wellness of our planet and focuses on helping customers get, stay and live well. Efforts also focus on making Walgreens a leader in resource conservation, carbon emissions reduction and waste diversion. Through the program, we plan to introduce sustainability reports at the store level so stores can see their individual energy use and work to reduce it. “Energy isn’t just a fixed cost of doing business,” says Meyers. “It’s an aspect of doing business that can be improved, just like sales or any other metric. By showing stores where they stand compared to their peers, we hope some friendly competition will encourage team members to make Walgreens even greener. Helping people live well through sustainability is something we all play a part in.” ww “For customers who are very concerned about the environment — including many millennials who make important purchasing decisions for themselves and their young families — a company that does the right thing for the planet is a company they’ll go out of their way to do business with.” JAMIE MEYERS, MANAGER OF SUSTAINABILITY IN FACILITIES MAR | APR 2014 WALGREEN WORLD 17
  • 20. SERVICE AWARDS 18 WALGREEN WORLD MAR | APR 2014 35 YEARS 40 YEARS 45 YEARS Mary M. McDaniel Pharmacist Store #3003 Glendale, Ariz. Connie Idrogo Sr. Beauty Advisor Store #5424 San Antonio Charles E. McCool Store Manager Store #15744 Louisville, Miss. Vicki L. Neuberger Sr. Beauty Advisor Store #4556 Greendale, Wis. Sonny J. Hester Community Leader Store #4346 Bellevue, Tenn. Patty J. Landon Customer Service Associate Store #4190 Fort Wayne, Ind. John E. Cibiras District Manager Daytona District Jeff J. Barron Pharmacist Store #7848 Brunswick, Ga. Elva M. Naranjo Sr. Beauty Advisor Store #10465 Brownsville, Texas Judie Ellis Coordinator, Telecom Shared Services Danville Office Velma F. Lacoste Customer Service Associate Store #4142 Kankakee, Ill. Ramona M. Haluska Sr. Pharmacy Tech Store #6297 Chicago Gregory Bluhm Pharmacy Manager Store #7895 Channahon, Ill. Joan August Assistant Manager Store #5727 Cedar Lake, Ind. Joyce Taylor Return Center Manager Windsor (Wis.) DC Richard A. Gaudian Pharmacist Store #5306 Council Bluffs, Iowa James Martin Pharmacist Store #7237 Memphis, Tenn. Dave Lenocker Store Manager Store #10601 Fort Collins, Colo. Margaret Brzozowski Sr. Beauty Advisor Store #2911 Milwaukee Debbie Barron Customer Service Associate Store #4133 Pasadena, Texas Bobbie Baker Pharmacist Store #7560 Cypress, Texas Patricia Henderson Store Shift Lead Store #7531 Missouri City, Texas Brian Bass Assistant Manager Store #10429 Ballwin, Mo. Christine K. Barnard Sr. Beauty Advisor Store #5194 Lowell, Ind. Georgia L. Loflin Sr. Beauty Advisor Store #3507 Port Neches, Texas Tim R. Corsaro Assistant Manager Store #2148 Kankakee, Ill. Vince J. Anselmo Jr. Pharmacy Manager Store #9507 Friendswood, Texas Hope B. Ellis Customer Service Associate Store #3365 Hendersonville, Tenn. Dorie S. Bertucci Recovery Service Analyst Enterprise Shared Services Lincolnshire Office Patricia Toicen-Dycee Store Manager Store #4888 Brookfield, Wis. Maria C. Pilgrim Store Shift Lead Store #7849 Horn Lake, Miss. Phyllis A. Enzor Admin. Assistant Chicago Loop District Wardell H. Lewis Sr. MGT Store #2640 New Orleans Donald D. Hetrick Store Manager Store #6027 Hammond, La. Jerry D. Brueggeman Store Manager Store #11353 Siler City, N.C. Theresa Barnhill Sr. Beauty Advisor Store #3729 Hanover Park, Ill. Jack Woo Pharmacist Store #3475 San Francisco James D. Heinz Store Manager Store #2846 Topeka, Kan. Kent E. Goar Customer Service Associate Store #6243 Racine, Wis. Kent E. Goar was a University of Minnesota student when he began working for Walgreens in 1964. He started as a service clerk and became an assistant manager soon after. In 1970, he moved to Wausau, Wis., where he worked as a store manager. He retired more than a decade ago, but ended up missing his Walgreens family so much that he came back. “There has never been a day when I didn’t want to come to work,” says Goar. “And I’ve never had a customer I couldn’t eventually win over.” 50 YEARS
  • 21. Congratulations to service award celebrants from January/February/March/April 2014 50 YEARS / 45 YEARS / 40 YEARS / 35 YEARS / 30 YEARS / 25 YEARS MAR | APR 2014 WALGREEN WORLD 19 30 YEARS Kris Gray Store Shift Lead Store #6820 Naperville, Ill. Tom Guriel Store Manager Store #4991 Kalamazoo, Mich. Dan L. Heinis Pharmacy Manager Store #6997 Oviedo, Fla. John S. Glab Engineering Project Manager Facilities Development Group Deerfield Office Shelley M. Green Pharmacist Store #5413 Blaine, Minn. Tariq Hafeez Pharmacist Store #5962 Norridge, Ill. Virginia Ortiz Pharmacist Store #891 San Juan, P.R. James L. Williams Customer Service Associate Store #4005 Winter Haven, Fla. Anita M. Cole Customer Service Associate Store #3501 Springfield, Ill. Todd Tischer Pharmacist Store #4884 Thiensville, Wis. Jacki Barton Store Shift Lead Store #4434 Glendale, Ariz. Curtis J. Edwards Pharmacy Manager Store #5128 Sauk Village, Ill. Virgie L. Pulgarin Customer Service Associate Store #1126 San Francisco Lois Alfano Sr. Beauty Advisor Store #5519 Boca Raton, Fla. Beth A. Costello Sr. Inventory Specialist Supply Chain Northbrook Office Rose A. Vavrinek Customer Service Associate Store #3179 Homewood, Ill. Joan C. Blackwell MGT Store #6779 Baltimore Brian T. Finlay Community Leader Store #6337 New Braunfels, Texas James D. Simmons Systems Engineer Enterprise Shared Services Lincolnshire Office Prakash M. Amin Pharmacy Manager Store #1504 Oak Lawn, Ill. Mack R. Dudley Pharmacy Tech Store #1120 San Francisco Paulynn Weber Pharmacist Store #12524 Brown Deer, Wis. Ann Branch Beauty Advisor Store #7774 Fresno, Texas Denise Freethy Pharmacy Manager Store #12583 Loves Park, Ill. Charles Newton Inventory Control Specialist Orlando (Fla.) DC Janet M. Wertheimer Customer Service Associate Store #854 Green Park, Mo. John O. Carver Pharmacy Manager Store #9447 Nashua, N.H. Thomas J. Targosz Pharmacist Store #4032 New Lenox, Ill. Mary Azuike Pharmacist Store #6821 Stafford, Texas Deborah Durden MGT Store #3760 League City, Texas Gerald P. Pannell Pharmacist Store #5551 New Orleans Beatrice Addow Customer Service Associate Store #211 Chicago George M. Costa Pharmacist Store #13466 Parsippany, N.J. Kathie Utley Customer Service Associate Store #4187 Rio Rancho, N.M. Gregory Beckley Sr. Pharmacy Tech Store #5361 Fort Dodge, Iowa Lolita Faciane MGT Store #11996 Abita Springs, La. Mary Saigeon Sr. Beauty Advisor Store #10103 Memphis, Tenn. Andrew L. Alldredge Pharmacist Store #4988 Buffalo Grove, Ill. Jeffrey L. Cromett Store Manager Store #11835 St. Louis Park, Minn. Charlotte M. Wallace Sr. Beauty Advisor Store #2839 Orlando, Fla. Tom Boland Store Manager Store #5384 Western Springs, Ill. Patrick Franks Store Shift Lead Store #7809 Milwaukee
  • 22. SERVICE AWARDS 20 WALGREEN WORLD MAR | APR 2014 Jay D. Sanes Pharmacy Manager Store #2372 Tucson, Ariz. Carmen Ruiz Sr. Beauty Advisor Store #710 Bayamon, P.R. Willie M. Sanders Senior Beauty Advisor Store #6899 Valdosta, Ga. Douglas D. Schultz Senior Director, Retail Planning Store Operations Deerfield Office Gloria N. Roldan Price Administrator Store #1496 Chicago Sheralyn S. Ryan Customer Service Associate Store #6664 Newberg, Ore. Mary L. Hyke Community Leader Store #6488 Gardendale, Ala. Cheryl B. Hickmann Assistant Manager Store #11594 Prince Frederick, Md. Jeff Lane Inventory Control Specialist Orlando (Fla.) DC Phillip F. Nevills Pharmacist Store #4779 Montgomery, Ill. Jay A. Johnson Jr. District Manager Tallahassee District Linda McField Sr. Beauty Advisor Store #5866 New Orleans Patricia Prosser Sr. Pharmacy Tech Store #5924 Worth, Ill. Judy Houston Pharmacist Store #7515 Chicago Michael J. Littel Rx Returns Clerk Windsor (Wis.) DC Ron Nichols Store Manager Store #3382 Jacksonville, Fla. Nikki L. Keating Customer Service Associate Store #7829 Romeoville, Ill. Julie Mitchell Pharmacy Supervisor San Antonio West District Claudette Quixtan Beauty Advisor Store #211 Chicago Rena A. Isenogle Pharmacist Store #6155 Wildwood, Mo. Shirley Maez Sr. Beauty Advisor Store #7828 Mesa, Ariz. Michael W. Parker Pharmacy Manager Store #9014 Jacksonville, Fla. Juanita Kowalkowski Store Shift Lead Store #1685 Milwaukee Dennis R. Mosqueda Store Manager Store #5013 Las Vegas Gary G. Richardson Pharmacist Store #7671 Tomball, Texas Phil G. Hempen Manager, Security Operations Asset Protection and Business Continuity Deerfield Office Devona Kwasniak Customer Service Associate Store #5126 Lansing, Ill. Jane Mueller Pharmacist Store #2848 Madison, Wis. Donald J. Jirousek Pharmacist Store #5814 North Las Vegas, Nev. Carolina J. Martinez Store Manager Store #3164 Concord, Calif. Magali Piñeiro Pharmacy Manager Store #7706 San Juan, P.R. Patty Nancy Holland MGT Store #7808 Memphis, Tenn. Gayle S. Lawrence Pharmacist Store #11835 St. Louis Park, Minn. Emily J. Newman MGT Store #10554 McFarland, Wis. Joni Keams Inbound/Outbound Manager Orlando (Fla.) DC Christine Meisel Pharmacist Store #4046 Phoenix Karen J. Purrington Customer Service Associate Store #3455 Riviera Beach, Fla. Debra L. Luongo Admin. Assistant Daytona District Russell D. Oberman Assistant Manager Store #5239 Davenport, Iowa Michael A. King Pharmacist Store #163 Chicago Hugh R. Morrow Pharmacy Supervisor Sarasota District Lawrence I. Resnick Pharmacist Store #13466 Parsippany, N.J.
  • 23. Congratulations to service award celebrants from January/February/March/April 2014 50 YEARS / 45 YEARS / 40 YEARS / 35 YEARS / 30 YEARS / 25 YEARS MAR | APR 2014 WALGREEN WORLD 21 25 YEARS Paul A. Cesario Pharmacist Store #1201 Park Ridge, Ill. Edward Cintron Photo Specialist Store #12598 Ponce, P.R. Linda Coria Customer Service Associate Store #1537 Oakland, Calif. Bernadette A. Cdebaca Sr. Pharmacy Tech Store #5923 Albuquerque, N.M. Vivekanad S. Chunoo Customer Service Associate Store #5198 Miami Beach, Fla. Jose A. Colón Assistant Manager Store #11430 Bayamon, P.R. Gena L. Silva Sr. Pharmacy Tech Store #6915 Rocklin, Calif. Carol Wilder Store Shift Lead Store #4536 St. Joseph, Mich. Della Banks Customer Service Associate Store #7958 Buford, Ga. Louis C. Thompson Pharmacist Store #5104 Oak Forest, Ill. Cindy Amaya Pharmacist Store #2462 Austin, Texas Jeanne Cain Sr. Pharmacy Tech Store #10062 Deltona, Fla. Joe B. Smyka Pharmacist Store #2581 Grand Rapids, Mich. Wafaa N. Abdelmessih Sr. Beauty Advisor Store #4513 Houston Gloria Bertram Pharmacist Store #7515 Chicago John M. Walls Pharmacy Manager Store #6702 Houston Jeff Armstrong Facility Asset Manager Atlanta Market Maria Castillo Sr. Beauty Advisor Store #1537 Oakland, Calif. Christine A. Spierling Sr. Pharmacy Tech Store #3089 Streator, Ill. Fernando Alicea Customer Service Associate Store #53 San Lorenzo, P.R. Brett Burgett Store Manager Store #10855 Waterloo, Iowa James Webber Community Leader Store #4119 Minneapolis Maricela Ayala Customer Service Associate Store #4231 San Francisco Sylvia Castro Pharmacy Supervisor Puerto Rico South District Kathy M. Seeman Admin. Assistant Omaha District Lisa Wennerlund Pharmacist Store #2196 Minneapolis Viola A. Ballance Sr. Beauty Advisor Store #3049 Glendale, Ariz. Jeanne M. Ternes Pharmacist Store #7290 Mankato, Minn. Kirsten Altomari Pharmacist Store #4392 Kirkwood, Mo. Evelyn S. Caballero Customer Service Associate Store #625 Millbrae, Calif. Danny R. Simard Pharmacist Tempe (Ariz.) CPO Michael Wood Store Manager Store #11796 Berea, Ky. Lorraine Benavidez Sr. Beauty Advisor Store #2900 Santa Fe, N.M. Rudi Trivigno Pharmacist Store #13725 Hoboken, N.J. Gayle Anza Store Manager Store #12654 Vega Alta, P.R. Iris Camareno Customer Service Associate Store #217 Condado, P.R. Catherine A. Sperka Pharmacy Manager Store #5727 Cedar Lake, Ind. Linda Adams Sr. Pharmacy Tech Store #4828 Plainfield, Ill. Julie D. Bickers Pharmacy Supervisor Champaign District Christopher T. Walsh Manager, Pricing Operations Merchandising Northbrook Office Rodillo Asuncion Customer Service Associate Store #324 Daly City, Calif. Betsy Castro Customer Service Associate Store #12598 Ponce, P.R.
  • 24. SERVICE AWARDS 22 WALGREEN WORLD MAR | APR 2014 Caroline Hoytt Store Manager Store #3015 Elmhurst, Ill. Deborah F. Hendon Pharmacist Store #3963 Bradenton, Fla. Loreta M. Hom Customer Service Associate Store #3574 Marathon, Fla. Mark Hyman Store Shift Lead Store #5594 Arlington Heights, Ill. Carol Harrison MGT Store #5789 West Memphis, Ark. Craig Hipsher Pharmacist Store #3621 Omaha, Neb. Ronald J. Dinkel Store Manager Store #10856 Kingsland, Ga. Linda M. Daniels Pharmacy Tech Store #5392 Mesa, Ariz. Patricia A. Eppert Beauty Advisor Store #4841 Bradenton, Fla. Ruth Goode Beauty Advisor Store #9582 Oklahoma City Kristen N. Dugger Sr. Beauty Advisor Store #1487 Forest Hills, N.Y. Eileen V. Fritch Operations Trainer Hartford North District Patricia Guerra Sr. Pharmacy Tech Store #3660 Pearland, Texas Marilou Deleon Sr. Beauty Advisor Store #1403 San Francisco Suzanne C. Favory Sr. Beauty Advisor Store #5510 Fort Wayne, Ind. Dawn M. Grate Sr. Beauty Advisor Store #10919 Montgomery, Texas Cindy Eaton SAIL Coordinator Valparaiso (Ind.) DC Luis F. Garcia Pharmacist Store #3459 Tampa, Fla. Sylvia Hamlett Maintenance Clerk Flagstaff (Ariz.) DC Richard P. Donjon Pharmacist Store #4832 Fairview Heights, Ill. Kelley B. Franchville Pharmacist Store #5393 Franklin, Ind. Pat Groen Pharmacy Manager Store #7637 Milford, Ohio Beky Elrod Customer Service Associate Store #4161 Houston Susan T. Gilbert Sr. Pharmacy Tech Store #6704 Palm Bay, Fla. Tom M. Hankinson Community Leader Store #4672 Brookfield, Wis. Lizzette Cuadra Store Shift Lead Store #7533 Miami Kathleen A. Emery Project Manager Supply Chain and Logistics Deerfield Office Carmen M. Good Sr. Pharmacy Tech Store #4800 Largo, Fla. Elaine Ducamp Sr. Beauty Advisor Store #4504 Galesburg, Ill. Michelle Frasier Reset Revision Clerk Store #7733 Spring Hill, Fla. Diane Grover Customer Service Associate Store #4504 Galesburg, Ill. Denise K. Degroat Sr. Beauty Advisor Store #5575 Sarasota, Fla. Ray Faust Community Leader Store #11762 Walker, La. Nora S. Granja Store Shift Lead Store #6694 Odessa, Texas Pauline Duran MGT Store #9186 Sahuarita, Ariz. Maria Fuentes Pharmacist Store #5708 Round Rock, Texas Michael Guyton Head Photo Specialist Store #400 Elmwood Park, Ill. Ann Fit Pharmacist Store #11109 Midlothian, Ill. Cecilia Green Beauty Advisor Store #6512 Miramar, Fla. Carmen Echevarria Sr. Pharmacy Tech Store #6494 Land O Lakes, Fla. Vernon L. Garrison Assistant Manager Store #12424 Orlando, Fla. Debra K. Hamren Sr. Pharmacy Tech Store #5413 Blaine, Minn.
  • 25. Congratulations to service award celebrants from January/February/March/April 2014 50 YEARS / 45 YEARS / 40 YEARS / 35 YEARS / 30 YEARS / 25 YEARS MAR | APR 2014 WALGREEN WORLD 23 Martin Northrop Pharmacy Manager Store #6860 Valrico, Fla. Michael Papierniak Director, Master Data and Merchandise Disposition Supply Chain Logistics Deerfield Office Karen Pase-Slone Store Manager Store #5334 Greenacres, Fla. Xuanlan T. Nguyen Pharmacy Manager Store #5709 Houston Milagros Owens Head Photo Specialist Store #10853 Sanford, Fla. Maria Pascolla Customer Service Associate Store #4503 Morton Grove, Ill. Jeff C. James Pharmacist Store #9220 South Bend, Ind. Andrea Lee Sr. Pharmacy Tech Store #9598 Longmont, Colo. Kathleen L. Matamala Customer Service Associate Store #4032 New Lenox, Ill. Mary La Valley Pharmacist Store #6688 Mooresville, N.C. Susan Marflak Store Manager Store #9202 Mesa, Ariz. Karen M. Miller Assistant Manager Store #209 Mt. Prospect, Ill. Jim P. Karins District Manager Lincoln District Damond R. Lockhart MGT Store #5801 La Place, La. Thomas McNamara Store Manager Store #3184 Gilbert, Ariz. Carol S. Lankford Head Photo Specialist Store #7599 Spring, Texas Marie Martinez Customer Service Associate Store #5157 Espanola, N.M. Kaye Mould Customer Service Associate Store #3882 West Allis, Wis. Steven T. Knight Store Manager Store #3250 Miami Gardens, Fla. Carol A. Mantia Customer Service Associate Store #5241 Valparaiso, Ind. Maribel Medina Customer Service Associate Store #355 Hatillo, P.R. Tommy S. Lau Customer Service Associate Store #7043 San Francisco Sadie G. Martinez Customer Service Associate Store #5776 Avondale, Ariz. Teresa Murray MGT Store #12384 Hot Springs National Park, Ark. Kathleen M. Ites Pharmacist Store #11419 Burnsville, Minn. Kim Ledonne System Support Analyst Enterprise Shared Services Bannockburn Office Tina Martinez Store Shift Lead Store #1933 Austin, Texas Virginia M. Kubicki Customer Service Associate Store #2335 Naperville, Ill. Ruthie J. Manwaring Customer Service Associate Store #2964 Terrytown, La. Michelle E. Mendoza Pharmacy Manager Store #9608 Albuquerque, N.M. Vickie L. Jones Beauty Advisor Store #13964 Memphis, Tenn. Tracy Lemke MGT Store #12345 Grand Haven, Mich. Nancy McKillop Community Leader Store #6471 Middletown, Ohio Ronna C. Lamkin Customer Service Associate Store #11129 Portland, Tenn. Lynn Marlowe Pharmacy Manager Store #147 Chicago Audrey J. Mills Pharmacy Manager Store #3613 Bradenton, Fla. Alfa King Store Manager Store #9018 Hialeah, Fla. Diana Macklin Customer Service Associate Store #2721 Niles, Ill. Jose I. Medina Assistant Manager Store #524 Arecibo, P.R. Debbie Largent Store Shift Lead Store #7774 Fresno, Texas Martha Martinez Sr. Beauty Advisor Store #11190 Lake Wales, Fla. Sean Murphy Head Photo Specialist Store #13635 Liberty Township, Ohio
  • 26. SERVICE AWARDS 24 WALGREEN WORLD MAR | APR 2014 Robert D. Tompkins Group Vice President Purchasing/Merchandising Deerfield Office Nora I. Tardy Customer Service Associate Store #9403 Carolina, P.R. Lori A. Timmins Operations Manager Contracting and Pricing Deerfield Office Geeta Traboulay Beauty Advisor Store #4591 Hallandale Beach, Fla. Norman J. Tahal Head Liquor Clerk Store #1139 Deerfield Beach, Fla. Benjamin A. Tassone Pharmacist Store #5868 Chicago Karon B. Powell Beauty Advisor Store #7778 Topeka, Kan. David V. Payne Technician San Francisco DTR Depot Cheryl Ring Sr. Beauty Advisor Store #4118 Cohasset, Mass. Margaret Sineni MGT Store #13454 Chicago Dave Regan Community Leader Store #5854 Lakeland, Fla. Sally Roth Sr. Pharmacy Tech Store #430 Golden Valley, Minn. Susan Sorisho Pharmacy Manager Store #4540 Park Ridge, Ill. Xiomara A. Peralta MGT Store #7273 Clermont, Fla. Charles H. Robertson Chief Technician Cleveland DTR Depot Pearl Slatton Admin. Assistant Valparaiso (Ind.) DC Michael Reiff Pharmacy Manager
 Store #430 Golden Valley, Minn. Theresa L. Sagraves Customer Service Associate Store #3963 Bradenton, Fla. Patrick J. Starr Store Manager Store #13032 Prairie Village, Kan. George Quade Sr. Systems Analyst Supply Chain and Logistics Deerfield Office Enydia Rodriguez Pharmacy Tech Store #412 Manati, P.R. Alicia Smith Beauty Advisor Store #11511 Trenton, Ohio Frances Reyes Photo Specialist Store #403 Caguas, P.R. Lisa M. Sandbo Pharmacy Manager Store #15306 Indianapolis Tom Storck Pharmacist Store #7144 St. Louis Suresh Patel Pharmacist Store #9505 Roselle, Ill. Thomas J. Rice Store Manager Store #5584 Daytona Beach, Fla. Wanda Santiago Pharmacy Manager Store #7710 Vega Baja, P.R. Pete S. Raffone Market Merchandise Manager Wisconsin Market Thomas M. Rogers Systems Lead Analyst Enterprise Shared Services Bannockburn Office Joanne C. Smith Sr. Beauty Advisor Store #5327 Lakeland, Fla. Tammy Pease Store Manager Store #11764 Mendota Heights, Minn. Jimmy Rivera Customer Service Associate Store #1463 Arecibo, P.R. Lanette Slater Assistant Manager Store #6066 Huntington, Ind. Kim Reiff Pharmacist Store #4725 Champlin, Minn. Lena Saed Pharmacist Store #5045 Deerfield, Ill. Stephanie J. Stahlschmidt Customer Service Associate Store #3627 Alton, Ill. Cathy Rock Customer Service Associate Store #3544 Ormond Beach, Fla. Clint Smethurst Store Manager Store #1938 West Palm Beach, Fla. John Rennau Pharmacist Store #3960 Forest Park, Ill. Grace E. Sanchez-Rodriguez Sr. Pharmacy Tech Store #3934 Santa Fe, N.M. Benjamin Stern MGT Store #10441 Brooklyn, N.Y.
  • 27. Congratulations to service award celebrants from January/February/March/April 2014 50 YEARS / 45 YEARS / 40 YEARS / 35 YEARS / 30 YEARS / 25 YEARS MAR | APR 2014 WALGREEN WORLD 25 David L. Tucker Pharmacist Store #5472 Kenner, La. Janice Turcotte Sr. Beauty Advisor Store #4001 Port St. Lucie, Fla. Chieu Tran Manager, Operations and Innovations Digital and Marketing Deerfield Office Photo Not Available Rhodora Allado, Pharmacy Manager, Store #15048, Wilmette, Ill., 25 years Paul E. Allard, Store Manager, Store #5660, Sarasota, Fla., 40 years Tammy J. Allison, Sr. Pharmacy Tech, Store #15166, Monticello, Ill., 25 years Rick Andrews, Assistant Manager, Store #6065, Glendale, Ariz., 40 years Cheryl L. Angelini, Sr. Beauty Advisor, Store #5920, Dallas, 25 years Janice Averhart, Sr. Pharmacy Tech, Store #4147, Chicago, 25 years Susan Awtrey, Customer Service Associate, Store #9714, St. Louis, 30 years Margie Bailey, Sr. Beauty Advisor, Store #2875, Cincinnati, 45 years Chuck Becker, Pharmacist, Store #649, Milwaukee, 25 years Donna R. Bemis, Rx Returns Clerk, Windsor (Wis.) DC, 30 years Susan L. Bennett, Sr. Pharmacy Tech, Store #5946, Avon Park, Fla., 25 years Kim Biedermann, MGT, Store #9708, Dubuque, Iowa, 30 years Dawn E. Blake, Pharmacist, Store #9951, Alabaster, Ala., 40 years Florence Blakely, Customer Service Associate, Store #4537, Milwaukee, 25 years Richard Blank, Assistant Manager, Store #2991, Covington, Ky., 25 years Caryl Blue, Customer Service Associate, Store #11494, Kendallville, Ind., 45 years Patty A. Borchert, Beauty Advisor, Store #3650, Orlando, Fla., 35 years Rebecca A. Bowyer, Pharmacy Tech, Store #5274, El Paso, Texas, 35 years Shannon L. Burdeaux, Customer Service Associate, Store #5422, Pasadena, Texas, 25 years Jerelyn K. Bushell, Sr. Pharmacy Tech, Store #4951, Phoenix, 25 years Luann Campbell, Store Shift Lead, Store #7876, Chicago, 30 years Jean Canole, Customer Service Associate, Store #3468, Pawtucket, R.I., 35 years James E. Carr, Pharmacist, Store #15032, Greenwood, Ind., 25 years Guadalupe Castaneda, Pharmacist, Store #2054, Calumet City, Ill., 30 years Carla R. Castillo, Sr. Pharmacy Tech, Store #3661, Houston, 25 years Marie Lekander Chai, District Manager, San Jose District, 25 years Tommy C. Chan, Store Manager, Store #9886, San Francisco, 25 years Francis Cheng, Pharmacy Manager, Store #2401, Hayward, Calif., 25 years Cynthia A. Cisowski, Sales Associate, Health Services, Store #1504, Oak Lawn, Ill., 25 years Martin Clebnik, Customer Service Associate, Store #7096, Aberdeen, N.C., 25 years Russ D. Coelmar, Customer Service Associate, Store #1303, Minneapolis, 25 years Ada Colón, District Manager, Puerto Rico South District, 25 years Cristina R. Comesanas, Pharmacist, Orlando (Fla.) CPO, 25 years Joanne M. Connell, Sr. Pharmacy Tech, Store #1847, Dorchester, Mass., 25 years Frank Cook, Pharmacist, Store #993, Yuba City, Calif., 25 years Catherine I. Cooney, Customer Service Associate, Store #5350, Roswell, N.M., 30 years Herman Cordova, Head Liquor Clerk, Store #4651, Albuquerque, N.M., 30 years Joe E. Craft, MGT, Store #3407, Houston, 35 years Sara Crawford, Pharmacist, Store #5671, Kingwood, Texas, 25 years Audrey M. Cremeens, Customer Service Associate, Store #9064, Smyrna, Tenn., 25 years Valerie Cutright, Pharmacist, Store #2733, St. Peters, Mo., 30 years Paul J. Cyborski, Store Manager, Store #2584, Freeport, Ill., 35 years Vincent D’Amore, Pharmacy Manager, Store #10951, Winter Park, Fla., 25 years Juanita Darlington, Customer Service Associate, Store #15726, Ava, Mo., 30 years Mary Ann Desecki, Manager, Business Optimization, Pharmacy Services, Deerfield Office, 25 years Patty J. Devore, Sr. Pharmacy Tech, Store #12321, Louisville, Ky., 25 years Joni L. Douglas, Customer Service Associate, Store #7461, North Muskegon, Mich., 35 years Catherine M. Dunn, Photo Specialist, Store #4254, Milwaukee, 25 years Barbara Dupuis, Customer Service Associate, Store #7437, Racine, Wis., 35 years Laura Elbl, Pharmacist, Store #7050, Festus, Mo., 30 years Deborah L. Felix, Pharmacy Tech, Store #3837, Tucson, Ariz., 25 years Michael Fern, Forklift Driver, Orlando (Fla.) DC, 25 years Lydia Figueroa, Pharmacy Tech, Store #314, Mayaguez, P.R., 25 years Anne W. Fisher, Pharmacist, Store #625, Millbrae, Calif., 35 years Mary Fitzsimmons, Customer Service Associate, Store #13703, Hazlet, N.J., 25 years Brian S. Flotte, Assistant Manager, Store #10316, New Orleans, 25 years Joseph P. Formaro, Pharmacist, Store #4714, Des Moines, Iowa, 25 years Shoronda Washington MGT Store #5023 Memphis, Tenn. Rena L. Tuttle Pharmacist Store #9031 St. Petersburg, Fla. Susan R. Westergren Pharmacist Store #1685 Milwaukee Doris A. Walton Customer Service Associate Store #3539 Chicago Michelle R. Wheeler Sr. Pharmacy Tech Store #11239 St. Louis Steve Wang Pharmacist Store #4056 Jacksonville, Fla. John West Pharmacist Store #4024 Belleville, Ill. Lori Vining Sr. Pharmacy Tech Store #5344 Fort Wayne, Ind. Mamie E. Whalen Customer Service Associate Store #1076 Queen Creek, Ariz. Joe D. Willey Director, Customer and Employee Initiatives Store Operations Deerfield Office Linda White Pharmacy Tech Store #12536 Forest, Miss. Jerry E. Wilson District Manager San Antonio East District Kimberly D. Wolbert Sr. Pharmacy Tech Store #5239 Davenport, Iowa Christine E. Wozniak Pharmacist Store #5407 Manchester, Conn. Eugene Wong Community Leader Store #3849 San Francisco Robin Younes Store Manager Store #3096 Fort Myers, Fla. Jacqueline Wright-Wilhite Beauty Advisor Store #15287 Memphis, Tenn. Tonya Young Pharmacy Tech Store #7962 Saraland, Ala.
  • 28. 26 WALGREEN WORLD MAR | APR 2014 Katharine Foshee, Store Shift Lead, Store #15809, Sand Springs, Okla., 40 years Rodney R. France, Forklift Driver, Windsor (Wis.) DC, 30 years Diane M. Franco, Sr. Pharmacy Tech, Store #3944, Branford, Conn., 25 years Salvadore Franco, Assistant Manager, Store #4558, San Francisco, 30 years Gloria W. Franks, MGT, Store #2958, Rosenberg, Texas, 25 years Patrick Frazier, Head Liquor Clerk, Store #3782, Hialeah, Fla., 30 years Tim Freemole, Chief Technician, Quad Cities DTR Depot, 25 years Kathleen M. Friedlund, Store Shift Lead, Store #3749, Waukegan, Ill., 25 years Roger D. Fritz, Store Shift Lead, Store #3122, Oakdale, Minn., 30 years Martin Gallegos, Store Manager, Store #4911, Albuquerque, N.M., 25 years Kimberly A. Gandy, Sr. Analyst, Loss Prevention, Deerfield Office, 25 years Joanne Genovese-Lares, Pharmacy Manager, Store #3402, Pembroke Pines, Fla., 25 years Eve Gerstheimer, Store Manager, Store #4866, Florissant, Mo., 30 years Hyman Glick, Community Leader, Store #9101, Hamden, Conn., 30 years Gertrude Goering, Photo Specialist, Store #11744, Ellisville, Mo., 25 years Martin H. Grace, MGT, Store #15192, Madeira Beach, Fla., 25 years Carmelita Gray, Store Manager, Store #6238, Chicago, 35 years Nancy Gribble, Assistant Manager, Store #7348, Houston, 30 years Paul G. Griffin, Community Leader, Store #5499, Elk Grove, Calif., 25 years Sandra Gruhala, Customer Service Associate, Store #5667, St. Louis, 25 years Catherine Gruszewski, Sr. Beauty Advisor, Store #6243, Racine, Wis., 35 years Gabriel Guardarrama, Customer Service Associate, Store #3239, Miami, 40 years John Guida, Pharmacist, Store #15020, Franklin, Wis., 45 years Bill Gutz, Pharmacist, Store #9267, Milan, Ill., 25 years Noemi Guzman, Pharmacy Manager, Store #30, Cupey, P.R., 25 years Sandra Hagen, Pharmacy Tech, Store #7218, Blaine, Minn., 35 years Joseph Hance, Store Manager, Store #4999, Huntsville, Texas, 35 years Wade S. Hauge, Sr. Maintenance Tech, Windsor (Wis.) DC, 30 years Denise M. Hauser, Pharmacy Manager, Store #11628, Wentzville, Mo., 30 years Donna H. Henneke, Sr. Pharmacy Tech, Store #5178, Winter Springs, Fla., 25 years Janet E. Hernandez, Sr. Beauty Advisor, Store #3369, Houston, 30 years Ony Hernandez, Customer Service Associate, Store #3943, Miami, 30 years William E. Hess, Store Manager, Store #7628, Smithtown, N.Y., 30 years Linda A. Hinson, Pharmacist, Orlando (Fla.) CPO, 30 years Heather Hogaboom, Customer Service Associate, Store #9784, East Hartford, Conn., 25 years Regina Howell, Store Shift Lead, Store #10830, Pembroke Pines, Fla., 25 years Gregory Huddlestun, Pharmacist, Store #4349, Chicago, 30 years Aleesa C. Hudson, Reset Revision Clerk, Store #9524, Louisville, Ky., 25 years Dale Huff, Assistant Manager, Store #5234, Chicago, 35 years Juanita M. Jackson-Walker, Third Party Specialist, Houston District Office, 35 years Lucius Jenkins, Pharmacy Manager, Store #4306, Chicago, 30 years Leslie Johnson, Store Shift Lead, Store #4109, Linden, N.J., 25 years Regina Johnson, Store Manager, Store #5193, Posen, Ill., 25 years Eric K. Kelso, Chief Technician, Louisville DTR Depot, 25 years Darlyne Kennedy, Sr. Beauty Advisor, Store #9743, Mountain Home, Ark., 30 years Roland W. Khoo, Pharmacist, Tempe (Ariz.) CPO, 25 years William J. Kiefer, Head Photo Specialist, Store #9127, Rockford, Ill., 30 years Elizabeth King, Pharmacist, Store #9751, Aurora, Ind., 35 years Gordana Kostich, Pharmacist, Store #1450, Lyons, Ill., 25 years John B. Kramer, Community Leader, Store #2219, Yuma, Ariz., 40 years Kathy J. Kunkel, Specialist, Vendor Allowance, Accounting, Deerfield Office, 30 years Richard Lambert, Pharmacist, Store #2530, Southport, N.C., 25 years Terri L. Leaders, Customer Service Associate, Store #4700, Lakeland, Fla., 25 years Yvette Lebron, Sr. Beauty Advisor, Store #259, Chicago, 30 years Tara M. Liette, Pharmacist, Store #4903, Franklin, Tenn., 25 years Robert S. Liles, Pharmacist, Store #6465, Bartlett, Tenn., 30 years Dave Litz, Pharmacist, Store #15107, Grand Island, Neb., 35 years Steve Lober, Community Leader, Store #11852, Clarksville, Tenn., 25 years Michelle S. Loos, Pharmacist, Store #12891, Fort Wright, Ky., 25 years Debra E. Love, Admin. Assistant, Houston East and Southwest Districts, 30 years Patricia Lowe, Customer Service Associate, Store #2705, San Francisco, 25 years Letty Lucero, Store Shift Lead, Store #7261, Gretna, La., 25 years Nina Lum, Sr. Beauty Advisor, Store #13670, San Francisco, 30 years Cristofero S. Lusung, MGT, Store #5014, Las Vegas, 25 years Kenya Machetta, Store Manager, Store #6554, Peru, Ill., 25 years Doug B. Maine, Photo Specialist, Store #3128, Tampa, Fla., 25 years John C. Manelli, Store Shift Lead, Store #10398, Tampa, Fla., 35 years Miriam M. Marin, Store Shift Lead, Store #4938, Chicago, 25 years Arlene L. Martin, Store Shift Lead, Store #11607, Redford, Mich., 30 years Sean Mays, Store Manager, Store #2944, San Antonio, 25 years Sharon B. McAuliffe, Pharmacist, Store #12555, Rockford, Ill., 25 years Michael R. McGinnity, Rx Returns Clerk, Windsor (Wis.) DC, 30 years Marcus T. McGriff III, Lead Manager, Supply Chain Architecture and Management, Deerfield Office, 30 years Sarai McKercher, Sr. Pharmacy Tech, Store #3829, Tampa, Fla., 25 years Terry H. Meffert, Forklift Driver, Windsor (Wis.) DC, 30 years Alan L. Melby, Pharmacist, Tempe (Ariz.) CPO, 25 years Manuel Melchor, MGT, Store #10259, Houston, 30 years Robyn M. Michel, Pharmacist, Store #3672, Cincinnati, 30 years Cathy Miller, Pharmacist, Store #5962, Norridge, Ill., 30 years Dana Miller, Pharmacist, Store #12891, Fort Wright, Ky., 25 years Gary Miller, Pharmacist, Store #6564, Calumet City, Ill., 30 years Denean Mitchell, Pharmacy Tech, Store #2244, San Francisco, 30 years Roy D. Mitchell, MGT, Store #9719, Memphis, Tenn., 25 years Wendi Monaghan, Store Manager, Store #1622, Jupiter, Fla., 30 years Deanna Moore, Store Shift Lead, Store #7436, St. Cloud, Fla., 25 years Lori Morgan, Store Manager, Store #5564, Dickson, Tenn., 25 years Deb Musser, Sr. Beauty Advisor, Store #5077, Iowa City, Iowa, 30 years Kathy Nuñez, Customer Service Associate, Store #3366, Albuquerque, N.M., 30 years Teresa Obar, Head Photo Specialist, Store #2079, Phoenix, 25 years Louis Ottaviano, System Support Analyst, Enterprise Shared Services, Bannockburn Office, 25 years Linda Pancione, Head Liquor Clerk, Store #4003, Davie, Fla., 25 years Vijayendra Patel, Pharmacy Manager, Store #10971, Island Lake, Ill., 25 years Debra A. Peterson, Pharmacy Tech, Store #649, Milwaukee, 25 years Dan P. Petzold, Systems Support Analyst, Enterprise Shared Services, Bannockburn Office, 25 years Michael R. Phillips, Store Manager, Store #15742, Jackson, Miss., 30 years Byron Poole, Community Leader, Store #4892, Lexington, Ky., 25 years Darin C. Porter, Chief Technician, Fort Myers DTR Depot, 25 years Rick Pschenica, Store Shift Lead, Store #4974, Omaha, Neb., 25 years Layne A. Quamme, Rx Returns Clerk, Windsor (Wis.) DC, 30 years Shahida Qureshi, MGT, Store #4146, Prospect Heights, Ill., 30 years Cynthia D. Radcliff, Pharmacy Manager, Store #1084, Battle Ground, Wash., 25 years Laurie Ralph, Pharmacy Tech, Store #12413, Kenosha, Wis., 30 years Maureen A. Reardon, Admin. Assistant, Boston South District, 25 years Tim Reardon, Community Leader, Store #2865, Modesto, Calif., 35 years Gisele Ridpath, Sr. Beauty Advisor, Store #6148, Houston, 25 years Jerry Russell, Pharmacy Manager, Store #9980, Bradenton, Fla., 25 years Pam Ryder, Admin. Assistant, Indiana District, 30 years Barry C. Salvesen, Service Desk Coordinator, Enterprise Shared Services, Bannockburn Office, 25 years Lonnie Sanders, Pharmacist, Store #5246, Apopka, Fla., 25 years Rosalie Santorelli, Beauty Advisor, Store #2861, Framingham, Mass., 25 years Diane Schaffer, Pharmacist, Store #7996, Ankeny, Iowa, 25 years Maelena Schmitt, Customer Service Associate, Store #3420, Galveston, Texas, 25 years Debbie Schuyler, Community Leader, Store #4253, Wauwatosa, Wis., 25 years Murray Selen, Store Manager, Store #11657, Miami Beach, Fla., 25 years Terrie Shepard, Pharmacist, Store #5254, North Palm Beach, Fla., 30 years John Sid, Head Photo Specialist, Store #7150, San Francisco, 30 years Charles Smith III, Pharmacist, Store #7560, Cypress, Texas, 25 years John Socci, Pharmacist, Store #9461, Centereach, N.Y., 25 years John Somers, Store Manager, Store #11583, Oviedo, Fla., 25 years Yvonne Stanback, Head Photo Specialist, Store #2940, Memphis, Tenn., 35 years Helen Studniarz, Customer Service Associate, Store #4743, Tinley Park, Ill., 25 years Patrick J. Sugrue, Store Manager, Store #6016, Belle Glade, Fla., 35 years Jack Tallentire, Head Liquor Clerk, Store #4176, Boynton Beach, Fla., 35 years June Tankersley, Store Manager, Store #9693, McAlester, Okla., 40 years Ruth Taylor, Store Shift Lead, Store #5193, Posen, Ill., 35 years Andrew J. Tekel, Store Manager, Store #13864, Wayne, N.J., 25 years John Tennie, Store Manager, Store #5746, Green Bay, Wis., 30 years Mamrie Thomas, Beauty Advisor, Store #4378, Rockledge, Fla., 25 years Karen Tokarz, MGT, Store #5194, Lowell, Ind., 25 years Katie Tran, Pharmacist, Store #12082, Westbury, N.Y., 25 years Rick Trujillo, Pharmacist, Store #3366, Albuquerque, N.M., 30 years Thomas Turek, MGT, Store #3716, Kearney, Neb., 25 years Julie Udulutch, Pharmacist, Store #6935, Stevens Point, Wis., 25 years Nicholas L. Vecchiarelli, LAN Support Specialist, Enterprise Shared Services, New York, 25 years Cheri A. Vermeulen, Customer Service Associate, Store #10081, Portage, Mich., 25 years Rickie Vinson, Customer Service Associate, Store #6534, Scottsdale, Ariz., 25 years Brian Wagner, Store Manager, Store #7045, Mt. Healthy, Ohio, 25 years Elena Wall, Store Shift Lead, Store #4197, Las Vegas, 25 years Jean Warrah, Head Photo Specialist, Store #9026, Jacksonville, Fla., 30 years SERVICE AWARDS
  • 29. Retirements Best wishes to recent Walgreen retirees with 25 or more years of service Paul A. Ackerman, Pharmacy Manager, Store #5254, North Palm Beach, Fla., 27 years Nelida Alejandro, Pharmacist, Store #936, Bayamon, P.R., 29 years Barbara A. Allen, Customer Service Associate, Store #1852, Needham, Mass., 29 years Gail P. Altieri, Pharmacist, Store #7145, Westport, Conn., 28 years Pearl A. Anderson, Customer Service Associate, Store #6753, El Paso, Texas, 44 years Darlene A. Barrett, Sr. Pharmacy Tech, Store #10774, Orland Park, Ill., 27 years Steve Bartlett, Pharmacist, Store #5361, Fort Dodge, Iowa, 33 years David L. Basinger, Pharmacy Manager, Store #274, Cincinnati, 32 years Charles A. Beard, Customer Service Associate, Store #4523, Brandon, Fla., 25 years Mike Bedonie, Computer Operator, Flagstaff (Ariz.) DC, 29 years James A. Benson, Pharmacist, Store #10926, Sequim, Wash., 35 years Barry E. Bischoff, Community Leader, Store #10496, Fond du Lac, Wis., 41 years Deena L. Blackmon, Sr. Beauty Advisor, Store #9290, Gary, Ind., 31 years Thomas G. Blakowitz, Customer Service Associate, Store #9170, North Port, Fla., 27 years Kathy M. Boetcher, Customer Service Associate, Store #1937, Eau Claire, Wis., 31 years Jacqueline G. Bolls, Customer Service Associate, Store #2939, San Bruno, Calif., 25 years Garry D. Bridges, Pharmacist, Store #15794, Osceola, Ark., 33 years Linda C. Brown, Customer Service Associate, Store #5077, Iowa City, Iowa, 26 years Ada M. Brumfield, Customer Service Associate, Store #5866, New Orleans, 37 years Linda M. Buckman, Beauty Advisor, Store #5289, Nixa, Mo., 28 years Philippe M. Buffard, MGT, Store #1622, Jupiter, Fla., 26 years Edmund G. Bustamante, Stocker, Flagstaff (Ariz.) DC, 27 years Esta R. Caira, Store Manager, Store #3221, Madison, Tenn., 36 years Carl Collignon, Pharmacist, Store #5664, Edwardsville, Ill., 39 years Teresita Colón, Customer Service Associate, Store #10160, Guaynabo, P.R., 40 years Frances M. Craig, Beauty Advisor, Store #5510, Fort Wayne, Ind., 26 years Henrietta I. Crawford, Customer Service Associate, Store #1679, St. Louis, 28 years Kathryn C. Crawford, Pharmacy Manager, Store #10583, Texas City, Texas, 38 years Geraldina C. Curio, Store Manager, Store #6501, Amaraillo, Texas, 26 years Diana J. Dawson, Pharmacist, Store #1162, Lincoln, Neb., 31 years Ronald J. Deatrick, Community Leader, Store #9854, New Albany, Ind., 44 years Carl L. Delisi, Head Photo Specialist, Store #4743, Tinley Park, Ill., 28 years Robert R. Dettmann, District Manager, Phoenix Southeast District, 44 years Ted E. Diedrich, MGT, Store #2927, Racine, Wis., 36 years Valorie Y. Douglas, Store Shift Lead, Store #6122, Midland, Texas, 38 years Patricia A. Drummond, Customer Service Associate, Store #13699, Edison, N.J., 25 years Linda A. Elliott, Sr. Beauty Advisor, Store #2769, White Bear Lake, Minn., 30 years Carmen M. Elmer, Photo Specialist, Store #2209, Yuma, Ariz., 25 years Ruth M. Faust, Customer Service Associate, Store #4027, Houston, 25 years Benjamin Firpo, Function Manager, Orlando (Fla.) DC, 27 years Diane M. Fowler, Photo Specialist, Store #3392, Neenah, Wis., 39 years Betty J. Fowlkes, Customer Service Associate, Store #3410, Fort Wayne, Ind., 26 years Dennis K. Francoeur, Store Manager, Store #5126, Lansing, Ill., 29 years John T. Frankenbach, Store Manager, Store #12868, Mahomet, Ill., 36 years Eusebia Franqui, Customer Service Associate, Store #314, Mayaguez, P.R., 41 years Fred G. Friedman, Pharmacist, Store #1751, Maplewood, Minn., 40 years Jeffrey N. Frye, Pharmacy Manager, Store #5361, Fort Dodge, Iowa, 36 years Barbara J. Fugleberg, Assistant Manager, Store #9155, Gainesville, Ga., 39 years Dorothy Fuller, Photo Specialist, Store #7375, Phoenix, 34 years Stephen K. Gilbreath, Store Manager, Store #1902, Tallahassee, Fla., 34 years Cassie F. Goad, Pharmacy Tech, Store #15852, Jonesboro, Ark., 35 years Barbara P. Gordon, Pharmacy Manager, Store #4807, Chicago, 35 years Peter E. Greene, Pharmacy Manager, Store #11635, Vancouver, Wash., 28 years Shirley J. Grier, Head Liquor Clerk, Store #3063, Fort Lauderdale, Fla., 25 years John Guida, Pharmacist, Store #15020, Franklin, Wis., 45 years Michael P. Hagelin, Pharmacist, Store #4725, Champlin, Minn., 39 years Wanda Hancock, Customer Service Associate, Store #4522, Cincinnati, 26 years Joyce A. Hankins, Head Photo Specialist, Store #10741, Fort Pierce, Fla., 27 years Dale W. Hanson, Store Manager, Store #3477, Phoenix, 25 years Douglas C. Harris, Pharmacist, Store #10274, Brevard, N.C., 29 years David J. Heilmann, Pharmacist, Store #5144, Clinton, Iowa, 33 years Elizabeth J. Hermis, Admin. Assistant, Houston South District, 41 years David J. Holt, Store Manager, Store #6428, El Mirage, Ariz., 31 years Marilyn L. Hoover, Customer Service Associate, Store #6499, Bonita Springs, Fla., 34 years W. T. Hughes, Pharmacist, Store #6105, Franklin, Tenn., 46 years Brenda H. Jones, Sr. Pharmacy Tech, Store #6465, Bartlett, Tenn., 39 years Geraldine M. Jones, Store Shift Lead, Store #2586, Chicago, 35 years Sandra R. Jones, Pharmacy Manager, Store #6465, Bartlett, Tenn., 39 years William D. Krieger, Operations Manager, Lehigh Valley (Pa.) DC, 32 years Sharon E. Krupinski, Head Photo Specialist, Store #1950, Scottsdale, Ariz., 26 years Peggy Leonard, Store Manager, Store #4097, Gurnee, Ill., 41 years Margaret R. Lilyquist, Operations Trainer, Milwaukee North District, 39 years Virginia M. Linder, Customer Service Associate, Store #15726, Ava, Mo., 62 years Bertha L. Love, Pharmacist, Store #9507, Friendswood, Texas, 29 years Michael T. Luck, Function Manager, Windsor (Wis.) DC, 32 years Terrence S. Lynch, MGT, Store #4584, Wentzville, Mo., 41 years Maria D. Marfisi, Store Shift Lead, Store #4391, Fort Pierce, Fla., 29 years Paul R. Martens, Customer Service Associate, Store #4830, Monona, Wis., 32 years Anthony Martinez, Store Manager, Store #12016, Livingston, Tenn., 41 years Terrance W. Mathews, MGT, Store #2137, Beach Park, Ill., 33 years Steven M. Matz, MGT, Store #2039, Minneapolis, 25 years Madonna A. McFarland, Pharmacist, Store #4392, Kirkwood, Mo., 34 years Debrah K. McGlone, Head Photo Specialist, Store #3293, Circle Pines, Minn., 25 years Daniel M. McGovern, Store Shift Lead, Store #12673, Tampa, Fla., 31 years Linda L. McMullin, Customer Service Associate, Store #7045, Mount Healthy, Ohio, 30 years Thomas D. Milliner, Store Manager, Store #9412, Louisville, Ky., 29 years Judy A. Moe, Store Shift Lead, Store #13877, Duluth, Minn., 33 years Stewart A. Morga, Pharmacy Manager, Store #9624, Harrison, Ark., 42 years Glenn P. Morin, Pharmacist, Store #3814, Ormond Beach, Fla., 25 years Susan J. Morris, Head Photo Specialist, Store #5666, House Springs, Mo., 25 years Gloria J. Murphy, Customer Service Associate, Store #3078, Waukegan, Ill., 40 years Barbara A. Naperalsky, Store Manager, Store #9351, Missoula, Mont., 36 years Mary H. Napolitano, Store Manager, Store #5576, Tampa, Fla., 46 years Thomas J. Neduvelil, Pharmacist, Store #3615, Waukesha, Wis., 37 years Miguel A. Nieves, Head Photo Specialist, Store #7651, Largo, Fla., 25 years Raymond U. Obioma, Customer Service Associate, Store #5310, Hayward, Calif., 27 years Charles J. Oquinn, MGT, Store #2924, Louisville, Ky., 46 years Michael W. Peck, MGT, Store #2909, New Smyrna Beach, Fla., 30 years Sharon Peters, Sr. Pharmacy Tech, Store #12322, Louisville, Ky., 39 years Annette M. Pletcher, Pharmacist, Store #6439, Orland Park, Ill., 39 years Vickie R. Pouk, District Manager, Orlando East District, 41 years Charlie M. Price, Sr. Beauty Advisor, Store #7179, Chicago, 30 years Paul K. Ray, District Manager, Virginia Beach District, 29 years Elizabeth A. Reich, Store Shift Lead, Store #3948, Chicago, 30 years Minerva L. Rodriguez, Store Manager, Store #4374, San Antonio, 43 years Gale W. Russell, Customer Service Associate, Store #10713, Petersburg, Va., 36 years Mark E. Schiffmann, Community Leader, Store #4754, La Vista, Neb., 41 years Sherry R. Schmidt, Sr. Pharmacy Tech, Store #12413, Kenosha, Wis., 34 years Barbara L. Schrantz, Sr. Beauty Advisor, Store #5962, Norridge, Ill., 35 years Michael H. Schwartz, Pharmacy Manager, Store #1200, Milwaukee, 46 years Ann M. Scrivano, Pharmacist, Store #12504, Metropolis, Ill., 27 years Eileen R. Weber, Customer Service Associate, Store #9775, Cincinnati, 25 years Mable J. Webster, Sr. Beauty Advisor, Store #4091, Tallahassee, Fla., 40 years Michael D. Wiener, Pharmacy Manager, Store #11662, Barrington, Ill., 25 years Thomas J. Wike, Assistant Manager, Store #4616, Portsmouth, Va., 35 years Mary N. Wildridge, Store Shift Lead, Store #6299, Fishers, Ind., 25 years Denise M. Williams, MGT, Store #6733, Lake Station, Ind., 25 years Sarah Wong, Customer Service Associate, Store #896, San Francisco, 30 years Paula Wooten, Photo Specialist, Store #2300, Chicago, 25 years Beth T. Wright, Store Shift Lead, Store #11505, Nashua, N.H., 25 years Enrique Zacur, Pharmacist, Store #2743, Miami, 35 years Andrew Zagorski, Pharmacy Manager, Store #12105, Tavares, Fla., 30 years Chris Zuengler, Pharmacist, Store #10555, Middleton, Wis., 25 years MAR | APR 2014 WALGREEN WORLD 27 Congratulations to service award celebrants from January/February/March/April 2014 50 YEARS / 45 YEARS / 40 YEARS / 35 YEARS / 30 YEARS / 25 YEARS