The document emphasizes the importance of mindful listening in workplace communication, contrasting it with mindless listening behaviors that often involve distractions and judgments. It outlines a three-step process for mindful listening: stop thinking about one's response, notice internal thoughts and feelings, and suspend judgments about what is being said. The ultimate goal is to respond thoughtfully and attentively, enhancing connections and understanding in conversations.

1. Mindfulness at Work
Mindful Listening
The Basics
1
www.TheMindfulCoach.com

2. STOP & DROP
Mini- Practice
Lets take a few minutes to stop and drop.
Noticing:
The sounds in the room
The sensations of our posture
2

3. Learning Objectives
Introduce:
Mindful Listening
Mindless Listening
Explain:
The Process
Responding Vs Reacting
3

4. MINDFUL LISTENING
“The way we listen to others, can communicate
acceptance or rejection.“
4

5. 5
The habit of mindless listening. We often do not
pay full attention to the other person. We look
away or do not notice their tone of voice. We only
hear a part of what they are saying before what to
express our opinion.
MINDLESS LISTENING

6. 6
While others are speaking, we let go of our own
thoughts and pay attention to what they are saying.
We stay aware of the feelings and sensations that occur
throughout our body and especially in the heart area.
We are aware of our mind jumping into judgments.
MINDFULL LISTENING

7. REACTING
We often react to one another out of
habit, instantaneously, lost in our patterns
of:
Judging
Defending
Distancing
7

8. RESPONDING
In conversation with others, we can respond
rather then react to what the person is saying.
8

9. HOW TO LISTEN
1- STOP
2- NOTICE
3- SUSPEND
9

10. STOP -PROCESS
We stop thinking of what
we are going to say next.
10

11. NOTICE - PROCESS
We notice what we are experiencing.
We notice our thoughts.
We notice our feelings.
11

12. SUSPEND - PROCESS
We suspend judgment briefly
of what the other person is saying.
12

13. 13
If we find yourself criticizing. We meet these thoughts with
mindfulness, let them go and return to receptive listening.
This doesn’t mean we are agreeing with whatever is being
said. Rather we are responding by honouring the other
person with our full attention.
LETTING GO

14. 14
We listen with our eyes to the person body's language and
facial expressions.
We listen openly to the tone, pitch, volume and words.
In addition to content, we allow ourselves to receive the
mood and spirit of what the another person is expressing.
SPIRIT

15. SUMMARY
Mindful Listening makes all the difference. 
STOP - We stop thinking what we are going to say.
NOTICE – We notice our thoughts and feelings.
SUSPEND – We suspend judgment briefly.
“Yes, we can”
15

16. MINDFULNESS
16

17. Mindfulness Training
Online
G Ross Clark
1-519-648-2985
Waterloo, ON, Canada
TheMindfulCoach@gmail.com