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Writing Clear,
Effective Business
Letters
Coach Profiles
Robert Craig Hogan, Ph.D.
Director, The Business Writing Center
Dr. Hogan has had 38 years of experience in training
business writers:
• Professor of business communications,
Illinois State University
• Professor of writing, Allegheny County College
• Professor of writing, University of Pittsburgh
Administrator or owner of writing companies:
• Owner and senior writer, Softlink
• Owner and general partner, Interactive
Training Media
• Senior writer, Applied Science Associates
• Manager of communications, Bank Illinois Co.
Course content © 2010, Business Writing Center. Published by BCCG™ . All rights reserved. Reproduction or redistribution is prohibited without prior written permission.
Agenda
• When Do You Communicate by Letter,
E-mail, or Talking?
• Letter Format
• Writing a Letter Providing Information
• Writing a Response Letter
• Writing a Letter to Inspire Commitment
• Writing a Persuasive Letter
• Writing a Letter Containing Bad News
Course content © 2010, Business Writing Center. Published by BCCG™ . All rights reserved. Reproduction or redistribution is prohibited without prior written permission.
Thank You!
www.CareerShorts.com
Presented by Dr. Robert Craig Hogan Published by
Course content © 2010, Business Writing Center Business Communication Coaching Group ™ LLC
All rights reserved. Reproduction or redistribution is prohibited without prior written permission.

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Writing clear effective business letters

  • 2. Coach Profiles Robert Craig Hogan, Ph.D. Director, The Business Writing Center Dr. Hogan has had 38 years of experience in training business writers: • Professor of business communications, Illinois State University • Professor of writing, Allegheny County College • Professor of writing, University of Pittsburgh Administrator or owner of writing companies: • Owner and senior writer, Softlink • Owner and general partner, Interactive Training Media • Senior writer, Applied Science Associates • Manager of communications, Bank Illinois Co. Course content © 2010, Business Writing Center. Published by BCCG™ . All rights reserved. Reproduction or redistribution is prohibited without prior written permission.
  • 3. Agenda • When Do You Communicate by Letter, E-mail, or Talking? • Letter Format • Writing a Letter Providing Information • Writing a Response Letter • Writing a Letter to Inspire Commitment • Writing a Persuasive Letter • Writing a Letter Containing Bad News Course content © 2010, Business Writing Center. Published by BCCG™ . All rights reserved. Reproduction or redistribution is prohibited without prior written permission.
  • 4. Thank You! www.CareerShorts.com Presented by Dr. Robert Craig Hogan Published by Course content © 2010, Business Writing Center Business Communication Coaching Group ™ LLC All rights reserved. Reproduction or redistribution is prohibited without prior written permission.