WOW Air, an Icelandic airline, has ceased all operations and cancelled all flights. Passengers are advised to check other airlines for rescue fares to their destinations. Those who bought tickets with credit cards should contact their credit card company about refunds, while those who bought package tours are protected under EU law and should contact their travel agents. Passengers may also be entitled to compensation from WOW Air or their travel insurance and credit cards, but these are often limited. Updates can be found on the websites of the Icelandic Transport Authority, Keflavik Airport, WOW Air, and at relevant airports.

1. End of Operation of WOW AIR
Information for WOW AIR passengers
WOW AIR has ceased operation. All WOW AIR flights have been cancelled.
How will I reach my destination?
Passengers are advised to check available flights with other airlines.
Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of
the circumstances. Information on those airlines will be published, when it becomes
available.
What are my rights?
Passengers whose ticket was paid with a credit card are advised to contact their
credit card company to check whether a refund of the ticket cost will be issued.
Passengers who bought their ticket from a European travel agent (within the
European Economic Area) as a part of a package tour (a package which includes
flights and accommodation or other services) are protected by the Package Travel
Directive. Those passengers are advised to contact their travel agent to arrange an
alternative flight.
Passengers who may have bought travel protection, or those passengers whose
credit card terms may include such protection, may be entitled to claim
compensation and assistance due to delays or travel disruption. However, such
compensation is often limited.
Passengers may also be entitled to compensation from WOW AIR, including in
accordance with European regulation on Air Passenger Rights. In case of a
bankruptcy, claims should be filed to the administrator / liquidator.
Where can I get up-to-date information?
This announcement will be published and continuously updated on the following
websites:
- Icelandic Transport Authority: www.samgongustofa.is / www.icetra.is
- Keflavik Airport: www.isavia.is/en
- WOW AIR: www.wowair.com
- Posted at all relevant airports
General information about passenger rights can be found at www.icetra.is
28.03.2019