on April 8, 2011, Nameshapers Hanaâ Benjeddi, Salmaan Sana & Oliver de Leeuw trained some 30 Franklin Covey trainers in the basic usage of social media.
with interactive exercises on Twitter, LinkedIn and Facebook we tried to get all participants on the same level of understanding social media.
once more, we would like to thank all of them for their willingness to learn new skills, openness to our suggestions and critical questions!
Teletrain liever geen mensen om service te gevenVincent Everts
Bij de klantendag van Teletrain een lans gebroken om service zonder mensen te leveren. Daarbij is de telefoon passee en gaat het vooral over de andere manieren waarop de consument communiceert
Twitter: Who Cares What You're Doing Right Now, Anyway?Scott Abel
Twitter. It's everywhere. Newscasters mention it. Political analysts point to its influence. Marketers use it to get messages out. Journalists and bloggers use it for research. Regular folks use it to keep up with their friends, family, and co-workers. And, people of all types use it for entertainment, research, and education. But, Twitter is more than all of these things combined. It's a revolution in content publishing and its changing forever -- or at least for now -- how we communicate what's important to us to those who want to know.
Teletrain liever geen mensen om service te gevenVincent Everts
Bij de klantendag van Teletrain een lans gebroken om service zonder mensen te leveren. Daarbij is de telefoon passee en gaat het vooral over de andere manieren waarop de consument communiceert
Twitter: Who Cares What You're Doing Right Now, Anyway?Scott Abel
Twitter. It's everywhere. Newscasters mention it. Political analysts point to its influence. Marketers use it to get messages out. Journalists and bloggers use it for research. Regular folks use it to keep up with their friends, family, and co-workers. And, people of all types use it for entertainment, research, and education. But, Twitter is more than all of these things combined. It's a revolution in content publishing and its changing forever -- or at least for now -- how we communicate what's important to us to those who want to know.
This presentation was given to Leadership Fort Wayne's Youth Leadership Program. I was asked to share about today's communication landscape and proper online etiquette on social media platforms for this group of high school sophomores. I also shared briefly about NeighborLink and how students could use it for finding community service projects.
ProjectWizards, Inc. President Dave Prior's presentation on how to do project management with an iPad from the PMI Lehigh Valley Spring 2011 Professional Development Day.
Trying to define or explain inspiration is really difficult. Inspiration is an essential phase in our design process as it is where the creation is ignited. How can inspiration be triggered? Are there ways to find out how inspiration works? How can we break a creativity block? There might not be black and white answers to these questions, but by sharing some analyses with practical examples we might find inspiration easier.
Building Community: Lessons Learned from Social Media ClubKristie Wells
Social Media Club has grown largely from our emphasis on core values such as sharing, helping others, peer to peer learning, and emphasizing ethics and by giving the community the power to help one another directly. We learned some lessons, and are happy to share them.
Celebrate Texas Voices: Empowering Digital WitnessesWesley Fryer
Celebrate Texas Voices (CTV) is a statewide oral history project which seeks to empower digital witnesses across the state to archive and preserve family as well as community history. Story Chasers Inc., the lead partner in CTV, is a nonprofit organization focused on digital storytelling, 21st century oral history, and behavior- changing professional development for educators. In this session we'll view and discuss exemplary stories on the Celebrate Texas Voices Ning learning community and explore ideas for using digital storytelling strategies effectively with students in the classroom. http://celebratetexas.ning.com
This presentation was shared at the TCEA Area 7 Conference in White Oak, Texas, on June 10, 2011.
Learn more about Storychasers on:
http://storychasers.org
The most beautiful photos of the New Energy Challenge 2017Oliver de Leeuw
The most beautiful photos of the New Energy Challenge 2017 - all photography by FlickFeeder. Nameshapers and EventReporters managed all the live social media reporting during the Raise The Bar week and the final pitches on stage of EnergyFest in September, 2017 in Amsterdam.
The 51 most beautiful #amee2016 photos of the amee conference in barcelonaOliver de Leeuw
The 51 most beautiful #amee2016 photos of the AMEE 2016 conference in Barcelona. I manually selected these photos from the AMEE Flickr feed where 2 of our Online Team members continously uploaded the photos they took during the conference. In this slidedeck you can find a visual overview of what people were doing at AMEE this year.
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Similar to Workshop basics social media franklin covey nl 08 04-2011 (slideshare)
This presentation was given to Leadership Fort Wayne's Youth Leadership Program. I was asked to share about today's communication landscape and proper online etiquette on social media platforms for this group of high school sophomores. I also shared briefly about NeighborLink and how students could use it for finding community service projects.
ProjectWizards, Inc. President Dave Prior's presentation on how to do project management with an iPad from the PMI Lehigh Valley Spring 2011 Professional Development Day.
Trying to define or explain inspiration is really difficult. Inspiration is an essential phase in our design process as it is where the creation is ignited. How can inspiration be triggered? Are there ways to find out how inspiration works? How can we break a creativity block? There might not be black and white answers to these questions, but by sharing some analyses with practical examples we might find inspiration easier.
Building Community: Lessons Learned from Social Media ClubKristie Wells
Social Media Club has grown largely from our emphasis on core values such as sharing, helping others, peer to peer learning, and emphasizing ethics and by giving the community the power to help one another directly. We learned some lessons, and are happy to share them.
Celebrate Texas Voices: Empowering Digital WitnessesWesley Fryer
Celebrate Texas Voices (CTV) is a statewide oral history project which seeks to empower digital witnesses across the state to archive and preserve family as well as community history. Story Chasers Inc., the lead partner in CTV, is a nonprofit organization focused on digital storytelling, 21st century oral history, and behavior- changing professional development for educators. In this session we'll view and discuss exemplary stories on the Celebrate Texas Voices Ning learning community and explore ideas for using digital storytelling strategies effectively with students in the classroom. http://celebratetexas.ning.com
This presentation was shared at the TCEA Area 7 Conference in White Oak, Texas, on June 10, 2011.
Learn more about Storychasers on:
http://storychasers.org
The most beautiful photos of the New Energy Challenge 2017Oliver de Leeuw
The most beautiful photos of the New Energy Challenge 2017 - all photography by FlickFeeder. Nameshapers and EventReporters managed all the live social media reporting during the Raise The Bar week and the final pitches on stage of EnergyFest in September, 2017 in Amsterdam.
The 51 most beautiful #amee2016 photos of the amee conference in barcelonaOliver de Leeuw
The 51 most beautiful #amee2016 photos of the AMEE 2016 conference in Barcelona. I manually selected these photos from the AMEE Flickr feed where 2 of our Online Team members continously uploaded the photos they took during the conference. In this slidedeck you can find a visual overview of what people were doing at AMEE this year.
Program magazine TEDxAmsterdam 2014
Dear TEDxAmsterdam Community, HERE WE ARE AGAIN SOMEWHERE IN TIME RIGHT HERE, RIGHT NOW. TOGETHER FOR THE SIXTH ANNUAL TEDxAMSTERDAM EVENT.
TEDxAmsterdam is made possible by an endless list of volunteers:
Ad Maas, Adriaan Schiphorst, Ailin Haijer, Albertine Piels, Alex Bennett Grant, Alina Musayeva, Amanda Rijff, Ambar Surastri, Amelie Güntner, Andrea Van Den Bos, Andrew Croasdale, Anita Mooiweer, Anne Cramwinckel, Anneloes Krist, Anouk Dingelstad, Asha Lalai, Ayla Breij, Barbara Austin, Barney Hobson, Bart Gramberg, Bart Heemskerk, Bart Febere, Bas Beukers, Bas Berensen, Bas Uterwijk, Bas de Boer, Ben Wolters, Berry Helsloot, Bert Hana, Bibi Veth, Bonne Postma, Bow Evers, Bram Pauwels, Bram Dingemans, Brammert Ottens, Brandon O’Dell, Brenda Smeenge, C. den Boer, Carolien de Bont, Carolien Vader, Caroline Baas, Charlotte Schok- king, Christian Peper, Coen Rispens, Dadara, Dagan Cohen, Daphne van Berkel, Daphne van Schaijk, Daria Cohen, Dašo Benko, David Beck- ett, David Tyler, Deborah Bronsveld, Denis Chernov, Dennis Hoogeveen, Diana van Houwelingen, DJ 100% Isis, E. Zwirs, E. Smit, Ed Res, Eddy Slack, Elise Fikse, Elmer Oomes, Elmer Driessen, Elza Kui- pers, Emile Hoens, Emilia Heijmans, Emma Veerhu- is, Erik Bronsvoort, Erik Meijer, Esther Efrahim, Eva Annokkee, Eva Lange, Eva van Drumpt, Eveline Deun, Eveline de Heij, Ev- elyne Grunau, F. Lekens, Faye Feller, Femke Lans, Femke Wessel, Florian Hessel, Florien Benninga, Francesco Grassotti, Friso van de Meij, Gaia Reyes, Geerteke van Lierop,
Gerben Engelkes, Gerben Hettinga, Gerdinand Wagenaar, Gervaise Coe- bergh, Gian van Grunsven, Gijs Deter-meijer,
Gijs Kampmeinert, Gijsbert Raadgever, Gracia Edwards, Guido Hogen- boom, Guus Albregts, Hans Janssen, Helen Tes- sema, Henk Blom, Henri Smeets, Huib Hudig, Ijoya van Gemert, Irene Rompa, Iris van Dijken, Ivo Berg, Jakub Dziuba, Jan Scheele, Jan Miltenburg, Jan Git- sels, Jan Albert Jager, Jane Gilbert, Janne Polman, Janneke de Vries, Jantien de Bood, Jasha Jana van der Wel, Jason Malone, Jasper de Valk, Jasper Ester, Jeffrey Slaa, Jelena Obradov, Jennifer Johanna Drouin, Jeroen Bosman, Jeroen Blom, Jessica Perri, Jim Stolze, Jitze Jaap, Job Woudstra, Joe Fleming, Johan Idema, Johan Ong, Johan Dijkstra, Jonathan Scheper, Joni Bais, Joost Hoozemans, Joost Brille- mans, Joost Vriend, Julia Kuin, Juliana Gyasi, Julie Blik, Kaz Salemink, Kees Kraakman, Kelsey Obdeijn, Kevin van der Burg, Kimia Farshidzad, Kiona Malinka, Koen Hilberdink, Laura Peters, Laurens Pels, Lennart Vader, Lennert Hunfeld, Leo van der Zijden, Lesley Langelaar-Thomas, Levi Verspeek, Lex Wenneker, Lilla Farkas, Linda Stolp, Lisa Snoek, Lisanne Buik, Lissa Zeviar, Liv-Eva Veenman, Lodewijk Kleijn , Lonneke Marsmans, Lou-Lou van Staaveren and so many more...
Webcare bij gemeente Eindhoven: medemenselijkheid staat voorop (artikel op Fr...Oliver de Leeuw
Loopt de overheid nou voor of achter als het gaat om webcare? Ik hoor er verschillende geluiden over. Een gemeente die in ieder geval erg actief is op social media is Eindhoven. Intern adviseur, trainer en coach social media Carin Springelkamp vertelt graag hoe zij het aanpakken omdat ze een voorstander is van transparantie - zeker vanuit een publiek orgaan.
Dit artikel verscheen eerder op Frankwatching.com in een serie interviews over webcare door Oliver de Leeuw.
Waar webcare begint en eindigt is een keuze
Volgens Carin gaat het er om in ieder geval de vragen die binnenkomen op Twitter en Facebook netjes te beantwoorden en er wat mee doen. “Dat is gewoon alsof je de telefoon oppakt.” Nu er meer mensen actief zijn binnen de gemeente ontstaat er ruimte ook pro-actiever te zijn online.
Eindhoven is sinds 2009 actief op Twitter met als aanleiding de gemeenteraadsverkiezingen. Men wilde niet alleen meer stemmers naar de stembus krijgen, maar er leefde al langer de wens om mensen meer te betrekken bij het doen en laten van de gemeente. Heel lang is er een RSS-feed over twitter gepusht, met nog een apart account voor persberichten. Carin vertelt dat pas in 2011 een collega van de afdeling Media structureel is begonnen te kijken of er überhaupt mentions binnenkwamen: “en dat was eigenlijk nog heel weinig”.
Carin Springelkamp (social media adviseur) voor het stadhuis van Gemeente Eindhoven - foto door Imagehunters.net
Sinds de zomer van 2012 heeft Carin een Facebookpagina opgestart en is webcare verdeeld over 3 personen zodat er altijd bezetting is. Ze is er heilig van overtuigd dat “als je zelf niet op twitter zit, je het ook niet zakelijk moet doen. Het leren gaat dan veel moeizamer. Begrijp eerst hoe het werkt en dan mag je meepraten. Webcare lijkt zo makkelijk maar dat is het absoluut niet.”
Hoe veel mensen werken er in Eindhoven operationeel aan webcare?
“Het begint steeds drukker te worden. Er is dagelijks één persoon van Communicatie mee bezig, altijd aangevuld met iemand van het Klantcontactcentrum. Als er iets binnenkomt dat typisch iets voor het KCC is, dan kijkt de dienstdoende KCC’er wat ermee moet gebeuren. Zij geven dan via een memo antwoord in Coosto en daar maken wij een tweet van. Nu voeren wij daar nog redactie op, maar binnenkort gaat hetl KCC zelf tweets sturen. En dat doen we gewoon tijdens openingstijden van de fysieke balie, ik verwacht (vooralsnog) niet dat mensen in het weekend ernaar kijken. Zelf doe ik dat wel, en ik ben niet de enige vakidioot. Maar de vraag is of mensen dat nou echt van de gemeente verwachten?”
Bij politiek gevoelige kwesties mailt het webcareteam de desbetreffende ambtenaar of wordt er gebeld, “de beller is altijd sneller”. Het proces is dan hetzelfde als bij een persvraag: die moeten ook snel en adequaat beantwoord worden. Het merendeel van de tweets gaat over de openbare ruimte. Normaliter hoor je niet altijd iets over het traject tussen je melding en de eventuele oplossing.
Webcare in 40 landen. Een kijkje achter de schermen bij EUrail.com (artikel o...Oliver de Leeuw
Webcare in 40 landen. Een kijkje achter de schermen bij EUrail.com (artikel op Frankwatching.com).
_____________
Op mijn reis langs organisaties die de praktische kant van webcare uitleggen, ga ik langs bij Eurail.com. Ze verkopen treinpassen voor Europese routes, en dan vooral aan niet-Europeanen. Hoe zet je webcare op in tientallen talen, wat doen de lokale agents precies en waarmee houden ze overzicht vanuit Utrecht?
“It’s Tuesday, so this must be Brussels!” Dat is het beeld dat veel mensen hebben van met name Amerikaanse toeristen: mensen die Europa zien als een soort pretpark, met in de hoofdsteden haltes bij Frontierland, Adventureland en Fantasyland. Met één van de producten van Eurail kunnen ontdekkingsreizigers al ruim vijftig jaar door 24 landen reizen en uitstappen waar ze maar willen. De treinpas als vervangend paspoort, dus. Een concept uit de tijd dat er nog grenzen waren en je meerdere reisdocumenten nodig had om je te verplaatsen.
Eurail.com zet jaarlijks €50 miljoen om met treinpassen. Daarmee is de organisatie één van de grootste e-commerce-bedrijven van Nederland. Hoe gaat Eurail.com om met webcare? Ik spreek Chantal Sukel, customer engagement manager en Marisa Villarejo, customer service trainer.
VU IDEEweek - Starten met social media (door Oliver de Leeuw van Nameshapers)...Oliver de Leeuw
Tijdens de eerste dag van de introductieweek voor nieuwe VU-studenten in 2012 gaf Oliver de Leeuw een interactieve lezing over social media.
In 2002 begon hij zelf met zijn studie aan de VU en daarom schetst hij eerst een tijdsbeeld door de studenten te vragen welke media er al wel/niet bestonden tien jaar geleden.
Vervolgens toetst hij of huidig marktonderzoek over het gebruik van sociale media door jongeren wel klopt en geeft hij voorbeelden van de risico's van het delen van te veel informatie.
Na enkele tips over het opbouwen van je online profiel, bijvoorbeeld door op een slimme manier om te gaan met LinkedIn, ervaren de studenten aan den lijve hoe het fenomeen Durftevragen werkt.
Social media inzet bij TEDxAmsterdam - hoofdredacteur Oliver de Leeuw (12-03-...Oliver de Leeuw
Op 12 maart 2012 heb ik wat inzichten gedeeld over hoe we bij TEDxAmsterdam social media inzetten en content creëren om de levendigheid rond onze beweging gedurende het hele jaar op peil te houden.
Meer informatie over het congres "Social Media Voor Congressen" staat op http://www.congresbureau.nl/#nav250=2041.
De mindmap staat op http://www.mindmeister.com/nl/144165256/4-social-media-voor-congressen-12-maart-2012-4-social-media-voor-tedx-amsterdam
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
12. Get to know each other
nameshapers
zaterdag 9 april 2011
13. 3 media voor vandaag
Agenda:
- Start with Twitter
- Linked In
- Facebook
nameshapers
zaterdag 9 april 2011
14. Wat vind jij?
social media heeft een onmisbare plaats in de
ontwikkeling naar knowledge worker age
social media is essentieel voor leiderschap van
vandaag en de toekomst
social media helpt bij het bouwen van vertrouwen
social media leeft de law of abundance
nameshapers
zaterdag 9 april 2011
15. Wait with starting to
create your own
accounts, we’ll be helping
you with this ourselves
zaterdag 9 april 2011
33. Waarom gebruik je het?
"It's not like we're spending our days looking in the
couch cushions for the elusive revenue model, but
obviously we've done a lot of thinking about it,"
Williams said, declining to comment on the
potential of search deals with Google or Microsoft.
"I can't tell you exactly what the model is, but it's
pretty obvious to you that there may be some
advertising that makes sense...there's a lot of
commercial activity on Twitter today, there's a lot
of brand marketers who use Twitter today, and it
works. We think of Twitter (as) not a social
network, it's an information network... a
substantial part of that is commercial and
theoretically monetizable information."
Read more: http://news.cnet.com/
8301-13577_3-10379743-36.html#ixzz11zfmcE4p Evan Williams
(Credit: James Martin/CNET)
“If we interpret the act of following as subscribing to
tweets,” the researchers write in their paper, “then
Twitter serves more as an information-
spreading medium than an online social networking
service.”
Read more: http://www.ere..net/2010/05/13/
twitter-media-or-unsocial-network Haewoon Kwak Changhyun Lee Sue Moon Hosung Park
zaterdag 9 april 2011
34. Waarom gebruik je het?
Beroemdheden
Persoonlijke inkijk
Contact
leggen met Nieuws
iedereen
Acties &
aanbiedingen
Informatie
her/ver/delen
Erbij horen :)
zaterdag 9 april 2011
35. Create
vrijwilliger?
•proefpersoon vragen
•demo van customize-
instellingen geven
zaterdag 9 april 2011
36. Communicate
my rst tweet...
•proefpersoon vragen
•demo van customize-
instellingen geven
zaterdag 9 april 2011
37. Wist je dat?
Communicate
link
RT retweet
#hashtag
@mention
zaterdag 9 april 2011
44. Confusion
Peter de Visser, Account Director Marketing
Solutions, LinkedIn Nederland
“Iedere seconde wordt er
een profiel toegevoegd”
zaterdag 9 april 2011
48. 5 Privacy settings Customize
Public Profile
Member Feed Visibility
My member feed is visible to…
My Connections
Connections Browse
Your connections are allowed to view your connections
list.
Profile Views
Control what (if anything) is shown to LinkedIn users whose profile you
have viewed.
Profile and Status Updates
Control whether your connections are notified when you update your status or make
significant changes to your profile and whether those changes appear on your
company’s profile.
zaterdag 9 april 2011