Framework for English as Secondary Language at the workplace

1. Workplace

2. Cultural Sensitivity and Diversity Training
International Friendship Center (IFC) – Michigan
Partnering with the Workplace

3. Employee Awareness
Focus: Gain employee attention, build interest, diffuse negative perceptions

4. Value Implementations
Focus: Build a value for work and personal need, introduce positive incentives,
decrease fear
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It is very important that your employees believe that their jobs are not in jeopardy.
If they feel threatened by this effort ; they will not be able to relax, learn well and enjoy
this learning opportunity.

5. Workplace Analysis
Unique to your facility
Languages used by employees
Work place culture
Specific skills to perform successfully
Hierarchy of supervision related directly to employees
This process helps us identify the most important objectives
for the ESL program at your workplace

6. Curriculum based on Objectives
Identify specific tasks and skills for verbal communication and interaction
Identify English words and any technical jargon needed to understand
Identify specific tasks and skills that require reading and writing
Identify English words and any technical jargon needed to understand
Identify job roles or function and the responsibility that is specific for each worker
Identify English words and any technical jargon needed to understand
Identify the ways and order that each of these tasks and skills will be learned
Identify English words and any technical jargon needed to understand

7. Planning for Instruction and Coaching
Learner Centered Environment
Safe and comfortable environment to make mistakes
Adaptable to meet diverse needs
Flexible techniques to support learning styles
Tools, operational handbooks, machinery instruction manuals
used in the workplace
Practice verbal directives (giving and receiving)
Practice reading signage and forms then apply understanding
Practice in class and apply understanding outside class
Grouping friends together
support the learning

8. Best Strategies to Use
A variety of activities practiced in class and transferred to the work setting
Train the trainer support roles that transfer appropriate skill sets to one another
• Pairs of workers
• Small groups of workers
This strategy provides just in time or on-site
refresher to remind a friend

9. Program Evaluation
Formative: conducted regularly during program development for continuous
improvement.
Collaborative: willing to provide or suggest other ESL type services that workers show
interest or need to be successful in the work place.

10. Created by Margo Heath Dupre