Overview of Language Directions Courses to improve communication and safety in a multilingual workplace: OSHA, Spanish for Managers, Accent, English for Special Purposes

1. Communicate Effectively
Sharlene Vichness, President
Language Directions, LLC
Kelly Joyce Johnson, Executive Assistant

2. What We Do
LANGUAGE DIRECTIONS offers customized
solutions to the language challenges facing
corporations and individuals today.
Our training programs are designed to remove
language barriers to effective communication in
the workplace.

3. We Deliver Results

4. Our Programs

5.  Customized for your company’s needs
 English as a Second Language
ESL I assumes little or no knowledge of English
ESL II builds on skill to communicate more complex thought,
expression and pronunciation
 Advanced American English
Better Spoken English
Advanced Grammar & Writing
Interview Skills
Corrected Conversation
Basic & Advanced Presentation Skills
American English

6. Customized for your company’s needs
Improve speaking skills in business, professional and
social situations
Designed to bridge the gap between formal English
instruction and true American English proficiency
Individual or small group instruction
More Americanized Pronunciation & Speaking
(M.A.P.S. tm
)
Accent Modification

7.  Customized for your company’s needs
 Non-Spanish speakers learn to communicate essential
information and meet the prime objective of being
understood.
 Spanish speakers learn Spanish business terminology and
communication that is relevant to your industry
 Company or industry-specific glossaries or phrasebooks
prepared with easy-to-use phonetic pronunciation guides
 Train-the-Trainer workshop and materials for on-going
instruction
 Instruction is also available in most modern languages:
French, Italian, Russian, German, Portuguese, Japanese,
Mandarin, and Korean
Spanish-At-Worktm

8.  Customized for your company’s needs
 Cultural Aspects of Customer Service
 Trans-cultural Telephone Techniques
 Presenting Products by Phone
 Multicultural Listening Skills
 Being Understood:
Effective Supervision of the Non-Native Speaker of English
 Business Writing – Elements of E-Mail Etiquette
 Cultural Competency for Hospitals and Healthcare
Multicultural Training

9.  We teach Survival Dari and Pashto to
US Air Force soldiers who will be
deployed to Afghanistan
Teach specialized, situational language
to bridge the communication gap
Also teach cultural norms through
lectures and role plays –
i.e. mock cultural meals,
conversations/dialogues
Participate in Field Training Exercises
(FTX) – foreign language speaker roles
Instructors provide translations for
officers per request
US Air Force

10. MACS – More Americanized
Communication and Speaking
Picatinny Arsenal, NJ
We teach foreign-born civilian
employees of the army higher levels
of American English – polishing
pronunciation, examples of
American slang, business and
military jargon, etc.
US Army

11. Sharlene Vichness, President
Phone: 973-228-8848
Stephanie Vichness,
Director of Contracts and Procurement
Phone: 703-740-8770
Kelly Joyce Johnson, Executive Assistant
Phone: 973-228-8848
Thank You!
Contact Us