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work placement1
- 1. B Y EL I N A M A N G U L E Work Placement at Sainsbury’s
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- 5. Video about Sainsbury’svalues https://www.youtube.com/watch?v=MC495QYYoRo
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- 8. Sainsbury’s main activities Sainsbury's stores Sainsbury's online Sainsbury's property Sainsbury's Bank Sainsbury's Energy Sainsbury's Entertainment insight to communication (i2c)
- 9. People served bySainsbury’s Around 24 million customer transactions per week Five ranges: Sainsbury's basics By Sainsbury’s Sainsbury's SO organic Taste the Difference Sainsbury's FREEFROM
- 10. Policy Context Sainsbury’sis profit making company, however They regularly donate food to charitable organisations, including FareShare and the Salvation Army Donated over £400 million to charitable causes
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- 12. Work undertaken onplacement TRAINING: Checkout captain CSD DUTIES: day-to-day running of checkout department Handling Transaction Issues Ensuring Customer Satisfaction Paper work Motivating staff to achieve sales targets IMP Promotion Wastage
- 13. Issues and aspectsof the work Issues No respect from other colleagues Use my placement hours to put me on till instead Aspects More opportunities Extra hours at work Trainee manager
- 14. SOURCES 1. http://twelve-studio.co.uk/work/sainsburys-blackpool 2. webcache.googleusercontent.com/search?q=cache:1y- O0IY_fHkJ:https://dida.wildern.hants.sch.uk/09hannah.williams/Year%252010%2520and%2520year%2 52011%2520Business/Unit%25201/1.1%2520What%2520is%2520a%2520business%2520and%2520What %2520do%2520Businesses%2520do/Aims%2520and%2520Objectives%2520and%2520Mission%2520Sta tements/Aims%2520of%2520Sainsbury.docx+&cd=1&hl=en&ct=clnk&gl=uk 3.https://www.youtube.com/watch?v=MC495QYYoRo 4. webcache.googleusercontent.com/search?q=cache:1y- O0IY_fHkJ:https://dida.wildern.hants.sch.uk/09hannah.williams/Year%252010%2520and%2520year%2 52011%2520Business/Unit%25201/1.1%2520What%2520is%2520a%2520business%2520and%2520What %2520do%2520Businesses%2520do/Aims%2520and%2520Objectives%2520and%2520Mission%2520Sta tements/Aims%2520of%2520Sainsbury.docx+&cd=1&hl=en&ct=clnk&gl=uk 5. http://webcache.googleusercontent.com/search?q=cache:9g- JArafoccJ:teachingwithpatel.weebly.com/uploads/1/0/4/2/10428578/sainsburys_corporate_organisation _chart.doc+&cd=6&hl=en&ct=clnk&gl=uk 6. http://annualreport2013.j-sainsbury.co.uk/media/30258/Business%20review.pdf 7. http://webcache.googleusercontent.com/search?q=cache:Bx1YSNBYYfkJ:teachingwithpatel.weebly.com/u ploads/1/0/4/2/10428578/sainsburys_in-store_organisation_chart.doc+&cd=7&hl=en&ct=clnk&gl=uk 8. http://www.j-sainsbury.co.uk/about-us/business-structure/ 9. http://www.j-sainsbury.co.uk/extras/faqs 10. http://www.j-sainsbury.co.uk/responsibility/20x20/community-investment/ 11. http://www.ukessays.com/essays/marketing/sainsburys-is-a-public-limited-company-marketing- essay.php#ixzz3Std5sH58
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Editor's Notes
- #2 Picture from: http://twelve-studio.co.uk/work/sainsburys-blackpool
- #3 Sainsbury’s was founded in 1869 by John James Sainsbury and his wife Mary Ann Sainsbury in London, and has grown to become one of the UK’s largest retailers and today operates over 1,200 supermarkets and convenience stores and employs around 161,000 colleagues.
- #4 Business strategy and objectives Our vision and values remain unchanged, and we have refined our goal to reflect our commitment to meeting customers’ needs; however they want to shop for food, clothing, general merchandise and services. Our vision: To be the most trusted retailer where people love to work and shop. Our goal: We will make customers’ lives easier, offering great quality and service at fair prices, serving our customers whenever and wherever they want. Our strategy: We know our customers better than anyone else. We will be there whenever and wherever they need us, offering great products and services at fair prices. Our colleagues make the difference, our values make us different.
- #5 To produce great food To sell fair-trade goods To have sustainable sources To provide in depth training from experts in areas like product knowledge and food preparation They have sold over £12 million of fair-trade goods Over 12 percent of their own branded products have come from sustainable sources They have trained 18,000 colleagues in their bakery college and six food colleges Growing space and creating property value To grow space To make more stores Their strategy for growing space has three principle strands, and they are convenience stores, extensions and new supermarkets. Therefore their focus for new store openings is the North, the West, Wales, Scotland and Northern Ireland This year they have opened 19 supermarkets, 28 extensions and 73 convenience stores for a total of 1.4 million square feet of new space Developing new business To develop our pharmacy services To have a Sainsbury’s bank They are now expanding their pharmacy offer. Many customers are already using their pharmacy services, with flu vaccinations at Sainsbury’s up over 40% on last year and cholesterol testing up over 150%. This year they have trained their pharmacists as healthy eating advisors, to provide free tailored information to customers Sainsbury's Bank has enjoyed another successful year, with pre-tax operating profit up 40%. Complementary channels and services To have online grocery orders To have own brand products To open Sainsbury’s convenience stores (Sainsbury’s local) Their online grocery orders now exceeds 165,000 a week with an annual turnover of around £800 million placing them second in the market, and making them the fastest-growing major online grocery business in the UK Their general merchandise website now offers more than 6,000 branded and own-branded products So far Sainsbury’s have opened 600 convenience stores over the past few years, their convenience business is growing at 18% a year. Compelling general merchandise and clothing To have a partnership with Gok Wan To have a ‘Back to school’ range In 2010 they announced a partnership with TV personality Gok Wan, to create a number of women’s wear collections with Sainsbury’s. They launched his debut range ‘Gok for TU’ in October 2011. Now it is available in over 200 stores. The success of their ‘Back To school’ range places them fourth in the market, up from sixth place last year. They saw a record breaking school wear sales up 38% in the year and in their peak week (the week before kids go back to school), they sold over 100,000 pairs of trousers and over 140,000 polo shirts Source from : webcache.googleusercontent.com/search?q=cache:1y-O0IY_fHkJ:https://dida.wildern.hants.sch.uk/09hannah.williams/Year%252010%2520and%2520year%252011%2520Business/Unit%25201/1.1%2520What%2520is%2520a%2520business%2520and%2520What%2520do%2520Businesses%2520do/Aims%2520and%2520Objectives%2520and%2520Mission%2520Statements/Aims%2520of%2520Sainsbury.docx+&cd=1&hl=en&ct=clnk&gl=uk
- #6 https://www.youtube.com/watch?v=MC495QYYoRo
- #7 Source from: http://webcache.googleusercontent.com/search?q=cache:9g-JArafoccJ:teachingwithpatel.weebly.com/uploads/1/0/4/2/10428578/sainsburys_corporate_organisation_chart.doc+&cd=6&hl=en&ct=clnk&gl=uk
- #8 Source from: http://webcache.googleusercontent.com/search?q=cache:Bx1YSNBYYfkJ:teachingwithpatel.weebly.com/uploads/1/0/4/2/10428578/sainsburys_in-store_organisation_chart.doc+&cd=7&hl=en&ct=clnk&gl=uk
- #9 Sainsbury's stores We operate a range of store formats that are designed to meet with specific customer requirements and locations. Sainsbury's online Our online groceries and non-food online sales also continue to grow. The introduction and roll-out of our Click and Collect service, which allows customers the freedom to pick up non-food items ordered online at a store and time convenient for them, has also proven very popular with customers. Sainsbury's property We have a significant portfolio which includes freehold and long leasehold properties and properties within joint venture arrangements. Sainsbury's Bank Sainsbury’s Bank provides a range of quality products including Insurances, Credit Cards, Savings and Loans. It offers customers great products at fair prices, while consistently rewarding them with Nectar points for choosing Sainsbury's for their finance and shopping needs. Sainsbury's Energy Sainsbury’s Energy offers competitive and added value propositions with a focus on simplifying energy tariffs and providing energy efficiency advice for customer’s homes. Our customers benefit from having a relationship with their energy supplier in-store, online and over the phone whilst collecting Nectar points on a range of our products. Sainsbury's Entertainment Our customers enjoy a growing selection of movies, music, books, games and other entertainment products through Sainsbury's Entertainment. Our continued push into the digital entertainment space means that our on-demand offer is always growing. insight to communication (i2c) i2c the joint venture between Sainsbury’s and Aimia, is a true one stop shop for brands. i2c combines deep customer insight alongside a full suite of marketing solutions to engage customers at relevant stages of their shopping journey whilst driving category and brand performance. Source from : http://www.j-sainsbury.co.uk/about-us/business-structure/
- #10 http://www.j-sainsbury.co.uk/extras/faqs/ Sainsburys basics: It offers Sainsbury's quality at the lowest price, with no compromises on sourcing values. You may be surprised by some of the hidden gems in fuss-free packaging waiting to be discovered in our basics range of over 500 everyday products. By Sainsbury’s:Our range of products by Sainsbury's includes thousands of everyday products that offer the quality you expect from us at prices you'll love. We've sourced great ingredients, improved existing recipes and reduced the amount of packaging we previously used. Sainsbury’s SO organic: Sainsbury’s was the first supermarket to start selling their own organic produce back in 1986 and today they have more than 240 products in the Sainsbury's SO organic range. Taste the Difference: Sainsbury's Taste the Difference range has always been about quality ingredients, authentic products and, most of all, fabulous taste, as well as the price will be dearer then other Sainsbury’s products. Sainsbury's freefrom: their extensive freefrom range of gluten, wheat, and dairy-free foods means that you don't have to compromise on taste or quality. All their products in the freefrom range have been developed in a controlled environment, using the best ingredients to ensure you can enjoy the great tasting products.
- #11 Our progress so far £100,000 raised for local causes through colleague volunteering in 2013/14 Over £6 million raised through our Local Charity scheme over the last five years More than 300 of their stores have food donation partnerships in place to redistribute food past its sell by date Around £4.5 million raised for The Royal British Legion in 2013, with an estimated £19 million raised since 2008 Record £6.7 million raised for Sport Relief 2014 £84 million raised for Comic Relief’s work at home and abroad since partnership began in 1999 £2 million raised with the help of our colleagues and customers for local charities and community groups http://www.j-sainsbury.co.uk/responsibility/20x20/community-investment/ J Sainsbury’s is a Public Limited Company (PLC). All PLC’s have limited liability this means that if the company gets bankrupt then the shareholders are only liable for the amount that they have invested into the company and their personal possessions will remain untouched. A PLC should have at least 2 shareholders and meet the legal requirements to issue shares to the public. The value of the share capital should be £50,000+ before the company can start trading. J Sainsbury’s has four major shareholders and the latest figures on 1st July 2010 show that: Qatar Holding LLC holds majority of the shares with 25.999%. Whereas Lord Sainsbury of Turville holds 4.99%, Judith Portrait has 4.09% of the company shares and finally Legal and General Group PLC holds 3.99%. According to statistics in March 2010 Sainsbury’s has 121,432 shareholders and has issued 1,860,610,824 shares. J Sainsbury’s are within the private sector this where businesses are owned and controlled by individuals or groups of people rather than the Government. The objectives of this sector are to create profits Source from: http://www.ukessays.com/essays/marketing/sainsburys-is-a-public-limited-company-marketing-essay.php#ixzz3Std5sH58
- #13 Handling Transaction Issues Cash registers must be reconciled at least at the end of every workday, if not several times during a given shift. The manager of the front-end department stays on top of these checks to make sure that everything is balanced. If discrepancies are found, it's the supervisors duty to find where a mistake was made and correct it. Ensuring Customer Satisfaction Checkout supervisors are ultimately concerned about customer satisfaction. This entails ensuring that items ring up correctly and the right change is given after every transaction. Checkout supervisors circle the front area of the store greeting customers and making them feel welcome. They also encourage their cashiers to foster the same atmosphere. Checkout captain The supervisor formulates training sessions as well as scheduling shifts for all of his staff. Checkout supervisors also observe their employees to make sure they're friendly with customers and monitor cash register totals to assess if anyone is having trouble making correct change.