Exploring new College Graduates Expectations upon entering the workforce; compared to industry expectations within the Hospitality Industry.

1. Work Expectations:
Graduates and Industry
Karen Silva, Ed.D
Department Chairperson
International Hotel School
School of Hospitality
Michael Sabitoni, MS, CHE
Department Chairperson
The Center for Food & Beverage
Management & The Center for
International Travel/Tourism Studies

2. 2
What Graduates are
Seeking
What Industry is
Seeking

3. 3
What Industry is Seeking
• Practical Experience – diverse operational experience
• Understanding of ROI
• Writing skills – be able to tell a story
• Excel skills
• Understanding of Math & Finance
• Value of Sales & Marketing on lives of other employees
• Flexibility to change locations
• Flexibility in terms of work schedule
• Basic Guest Service skills
• Scholar Athlete model

4. 4
How Johnson & Wales University is addressing
Industry needs
• All School of Hospitality Degree Programs provide students with a solid foundation
in Business Management and strong upper-level Hospitality Management
coursework.
• In all degrees we maintain the Johnson & Wales University tradition of major
courses throughout the curriculum.
• A required Arts & Science core curriculum.
• A Required FIT Course – Excel Spreadsheets
• A Required Internship – at the Junior Level.
• Value-added experiences – Distinguished Visiting Professors, field trips, volunteer
opportunities, student clubs and associations, sales blitzes and a strong alumni
network, etc.

5. 5
Business Core Arts & Science Core
• MGMT 1001 Contemporary
Business Management
• MRKT 1001 Principles of Marketing
• ACCT 1210 Financial Accounting
• ACCT 1220 Managerial Accounting
• FISV 2000 Finance
• FIT 1003 Introduction to Excel
• MGMT 2001 Human Resource
Management
• ECON 1001 Macroeconomics
• ENG 1020 English Composition
• ENG 1021 Advanced Composition &
Communications
• MATH 1002 or Higher
• MATH 2001 Statistics
• SCI Science
• ENG 1030 Communication Skills
• ILSC/ILHS 2000 Integrative Learning
• LAW 2001 The Legal Environment of
Business I
• Arts & Humanities Elective
• Social Science Elective
• PHIL 3040 Ethics of Business
Leadership
• ILSR 4000 Integrative Learning Senior
Level
• Arts and Science Elective
• Arts and Science Elective 3000 Level
or Higher

6. 6
Hotel & Lodging Management Courses
• HOSP3077 – Revenue Management
In an HSMAI Study (2014 ) it was noted that one of the top
issues facing Revenue Management was the lack of talented
people in the revenue management field.
• HOSP4040 – Hotel Asset Management
Our students (future managers/leaders) should gain the analytic
skills in evaluating a hotel property’s assets to respond to
the needs of future employers/investors.
• HOSP3075 – Hotel Strategic Marketing and Brand
Management
This advanced strategy course will focus on how to manage a
hotel brand and adopt digital marketing as one of the tools
of brand management.
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7. 7
Hotel & Lodging Management Courses
• HOSP3085 – International Hotel Support, Operations,
Development and Management
Students spend one week at an international destination
• HOSP3005 – Leading Service Excellence in the Hospitality
Industry
• HOSP4011 – Hospitality Management Consulting
• HOSP3012 – Hotel Sustainability Operations
• HOSP 4015 – Advanced Sales Seminar

8. 8
Tourism & Hospitality Management

9. 9
Restaurant, Food & Beverage Management Courses

10. 10
Associates Degree
• FSM2005 Technology in the Food and Beverage Industry 2.25
• FSM3001 FSM Systems and Human Resources Applications 4.5
• FSM3075 Food Service and Hospitality Strategic Marketing 4.5
• FSM4061 Advanced Food Service Operations Management 4.5
• FSM4160 Food and Beverage Strategies and Logistics 4.5

11. 11
RFB FSM
• One term at renowned Culinary College to learn
“back of the house”
• Foundation in Beverage ( 3 courses)
• Business Management Core (6 courses)
• Several value-added industry certifications
• Experiential based courses
• Manage full-service bistro
• Term-long internship-of choice
• Customizing degree with a minor, additional
internship, or study abroad
• Focus on areas that build skills to serve as managers
in chosen field, including accounting, finance, and
human resources
• Receive complete A.S. degree in culinary and continue
with upper level management classes ( 6 terms)
completing a B.S. degree
• Opportunity for advanced culinary lab courses
• Experiential based courses
• Manage full-service bistro
• Term-long internship – of choice
• Customizing degree with minor, (Wellness and
Sustainability) additional internship, or study abroad

12. 12
Sports/Entertainment/Event Management Courses
Major Courses
• SEE1001 Introduction to the Sports, Entertainment and
Event Management Industry
• SEE2005The Business of Sports
• SEE2020The Business of Event Management
• SEE2030The Business of the Entertainment Industry
• SEE3008 Ancillary Services and Revenue Management in the
Sports, Entertainment and Event Industry
• SEE3010Ticketing Methods and Data Analysis in Sports,
Entertainment and Event Management
• SEE3045 New Media Literacy in Sports, Entertainment and
Event Management
• SEE3099 Sports/Entertainment/Event Management
Internship
• SEE3160 Sponsorship, Sales and Relationship Management
• SEE3850 Negotiations and Agreements in Hospitality, Sports,
Entertainment and Event Management
• SEE4050 International Sports, Entertainment, Event and
Venue Management
• SEE4060 Sports/Entertainment/Event Management Seminar
• Tracks available in Sports/Entertainment or Event Management

13. 13
What Graduates are Seeking in Terms of Employment
1. Opportunity to grow within the company
2. Access to senior executive leaders
3. Potential relationships with mentors
4. Ability to travel/move around
5. Gain valuable experience
6. Network with mentors & colleagues

14. 14
What Graduates are Seeking in Terms of Employment
• Most upcoming college graduates will have expectations to obtain a
Management Trainee position (The Voyage Program) within the
Hospitality Industry with the objectives of:
1. Personal development
2. Skill-based development
3. New passion/knowledge/skills

15. 15
Final
Thoughts

16. 16
Future Employment
Considerations
• There is a shrinking pool of quality labor
• The number of high school grads is
dropping gradually – 6.3%
• The Greater New England Area has
experienced a 14.9% decrease in high
school graduation rates
• High School Graduation rates in the south,
however, have risen by 9%
• The Hispanic population among high
school graduates has increased – up 64%
compared to other race structures

17. 17
Kudos, Marriott International!
• Marriott International uses social media to grab the attention of millennials –
their Hollywood production studio creates short films,TV shows, and
webisodes to promote Marriott International – to both guests and
employees.
• Marriott’s Renaissance Hotels have introduced “Evenings at Renaissance” – a
free event for guests featuring local craft beverages chosen by hotel
employees – this bridges the gap between employees and guests and creates
a fun working environment.
• In 2014 Marriott International debuted at #18 on Forbes’ World’s Most
Innovative Companies List, the highest ranking of any hotel company. Our
approach to powering our portfolio through innovation is deeply rooted in
our culture of continuous improvement.

18. 18
Works Cited References
Eng, Dinah. "What Do Millennials Want? Hotels Have Some Ideas." New York Times.
N.p., 4 Apr. 2016. Web. 12 Apr. 2016. <http://nyti.ms/1w6rkf8>.
Marriott.com