AusPost has a large SAP environment and budgeted for cost-saving initiatives using SAP Solution Manager and CA Wily. Wily is included in the Solution Manager license and is the recommended tool for monitoring their NetWeaver landscape. Wily provides out-of-the-box dashboards and troubleshooting capabilities but the basic "right to view" license has limitations for alerting and customization. AusPost aims to mature their Wily usage over several phases to fully leverage its features for proactive monitoring, root cause analysis, and integration with their other management tools.

1. CA Wily Deployment at AusPost

2. Motivation AusPost has a large investment in NetWeaver technology (over 80 SAP instances) AusPost has several NetWeaver usage types (CRM, ERP, PI, BI, EP, SRM, GRC, etc) AusPost allocated budget to deploy cost saving initiatives and improved quality through Solution Manager deployment Wily Introscope right to view (RTV) license is included in Solution Manager Licensing Wily is the only SAP supported (and recommended) tool for E2E RCA on NetWeaver J2EE deployments. Several out of the box dashboard already delivered as part of RTV Strong Wily / SAP relationship will ensure further improvements.

3. SAP Monitoring roadmap Response JVM Application Server J2EE Application Servlet EJB MQ/Tux JDBC CICS File and Network I/O Memory Integration Portal Portlets Engine Portlet Container Authentication Authorization Building Models Page Loading Page Rendering JDBC Pools EJB Pools Thread Pool Transaction Request AIX MQ Series Web Services Oracle RDBMS LDAP Security Ensure maximum SAP performance by being able to monitor and manage your entire environment from a single point. AIX MQ Series Web Services Oracle RDBMS LDAP Security SAP ABAP/J2EE Interfaces (PCMS/ELMS)

4. Current Wily (light) deployment Firewalls Network SAP ERP6 Switches Load Balancer SAP EP7 Routers Agent Agent CA Wily EM (hxaix60) SAP PI7.1 Agent Solution Manager 7 Agent Introscope Workstation Java Client Browser Interface Command Line

5. Wily Introscope and Solution Manager Wily Introscope is deployed using ABAP and J2EE Wily agents Wily is used for debugging performance issues on a NetWeaver stack SAP provides a right to view (free licence) for SAP dashboards only There is no alerting capability with the right to view (RTV) license Alerting direct to CA Unicenter not enabled with Wily RTV There is no ability to create (and save) additional dashboards with RTV license Link to Remedy Service Desk is a desirable initiative Nice report generation interface for PDF reporting included Links to the SAP root cause analysis (RCA) work centre AusPost is moving towards continuous application performance improvement

6. Benefits of CA Wily for SAP Support team Can quickly identify and pinpoint bottlenecks proactively Can help eliminate unplanned outages (if used proactively) Can help to manage service levels Helps to optimise resources Helps to lower the costs associated with supporting J2EE based NetWeaver applications Strong relationship between SAP and CA All Wily trouble tickets are raised directly via the SAP Service Marketplace Wily RTV is included in existing SAP software license

7. Infrastructure used Wily Production LPAR (hxaix60) Wily Non-Production WPAR (bxwpar3) AIX 5.3 TL 7 (LPAR) AIX 6.1 (WPAR) Wily Introscope Enterprise Manager 8.0.2.0 Workstation build 470969 Both Wily Workstation and Wily WebView deployments supported and used

8. Typical Wily Dashboard

9. Typical Wily Triage

10. Typical Wily Custom Investigator screen

11. Typical Wily on demand report

12. Current Wily RTV feature list Real time monitoring using pre-built dashboards (PI and Portal are the best ones) Investigator to build on the fly graphs Adobe based report generation Dynamic transaction tracing

13. New Wily Extended Diagnostics feature list Creation of customer specific dashboards and views Pro-active alerting and reporting Integration into existing CA Unicenter management platform Bundled add-ons for Oracle DB and non-SAP Web servers

14. Other Wily requirements at AusPost Single Wily infrastructure for entire AusPost Solution must be scalable and sustainable Backup and restore procedure High available and failover Patching process and software currency Customer training (SAP specific and general support) Alerting beyond Wily (CEM)

15. Wily Maturity Model at AusPost Phase 1 Basic Application Monitoring RTV Wily Introscope EM installed and deployed Each user installs Wily Workstation on desktop Basic Wily training using group learning model Phase 2 Wily use to determine root cause of problems Assistance to capacity management Application performance reporting Phase 3 Link SAP Services Wily into AusPost corporate Wily (manager of managers) Integrated and automated alerting Management dashboards established Application performance centre of excellence Move towards CA Wily CEM appliances

16. Future Wily (heavy) deployment Firewalls Network SAP ERP6 Switches Load Balancer SAP EP7 Routers Agent Agent CEM Appliance SAP PI7.1 Agent CEM Console Browser Interface Introscope Workstation Java Client Browser Interface Command Line Solution Manager 7 Agent CA Wily EM (hxaix60) TESS

17. Links wiki.sdn.sap.com /wiki/display/SM (Solution Manager wiki) www.sdn.sap.com/irj/scn/forums (Solution Manager Forum) www.service.sap.com /diagnostics (Wily Information) www.wilytech.net/solutions/products/IntroscopeForNetWeaver.html (Wily website)