Wilfred Abraham's resume summarizes his education and professional experience. He has a diverse educational background including qualifications in IT, business, accounting and project management. Professionally, he has over 10 years of experience in project management and production support roles for technology companies, leading teams and managing projects, resources, deployments and infrastructure. Currently he is a Production Support Manager responsible for incident management, change management, problem management and deployments among other duties.

1. W I L F R E D A N T H O N Y
A B R A H A M S
65 EEKHORING STREET • ALBERTSDAL • 1448
PHONE 083 314 8240/071 687 2751
Wilfred30@gmail.com
PERSONAL INFORMATION
Marital Status Married
Nationality South African
Age 36
Place of Birth Gauteng
Dependants One (1)
Identification Number 8006145053087
Language Afrikaans & English
Drivers Licence Code 8 (B)
BASIC EDUCATION
Dinamika Senior Secondary (Gauteng) 1997
English
Afrikaans
Mathematics
Computer Science
Science
Biology
TERTIARY/ HIGHER EDUCATION
1999 ITT Centre Craighall Park (A+ PC Technician)
2000 Academy of Learning (Bookkeeping)
2001 Damelin (Practical Accounting)
2005 Gordons Institute for Business Science (Absa Management Programme 2005)
2007 PM Ideas (Project Management Fundamentals) (Project Administrator)
2008 PM Ideas (Project Cost Management)
2010 Faculty Training Institute (Business Analysis Certification)
2011 IndigoCube (Building a Business Analysis Workplan)
2012
SnapTech
(Agile (Atern) Project Management – Foundation)
(Agile (Atern) Project Management – Practitioner)
(Prince 2 – Foundation)
2015 Agile@Barclays – ESI International)

2. 2015
Torque IT
(Querying MS SQL Server 2012)
(Administering MS SQL Server 2012 Database)
PROFESSIONAL EXPERIEN CE
2015 - till date (BAGL Africa Technology)
Run Lead (Production Support Manager) – DocFusion & DocTrax
1. Incident Management
a. Logging of identified incidents against the responsible BAU teams
b. Analyse and resolve logged incidents which has been logged against my BAU team
c. Defer incidents to the vendor which cannot be resolved internally
2. Change Management
a. Finalise scope of change
b. Log the change request and project on the different internal systems
c. Attend the necessary approval forums and obtain approval to proceed with investigation,
development, testing and deployment
d. Draft and submit final deployment plan after User Acceptance Testing has been obtained
3. Problem Management
a. Coordinate identified incidents which requires resolution via the change process
b. Engage with various stakeholders and contract them to contribute to the problem resolution
through their delivery of a piece of work
c. Log the change request and project on the different internal systems
d. Attend the necessary approval forums and obtain approval to proceed with investigation,
development, testing and deployment
e. Ensure that funding approval is obtained where necessary
4. Deployments
a. Finalise Change Management (point nr. 2)
b. Register deployment with release authority
c. Coordinate deployment with interfaces
d. Communicate down-time period if applicable
e. Contract interfaces and testers when required
f. Deploy and provide regular updates to all stakeholders according to the approved change
5. Project Management Assistance
a. Attend scope refinement sessions and provide input
b. Analyse the requirements and identify impact to the team
c. Provide cost and time estimates and develop where required
6. Resource Management
a. Ensure all resources all fully utilised through their equal allocation to initiatives
b. Follow up with resources to ensure that time sheets are completed
c. Ensure that approved funding is utilised according to the strategy and approved scope to
optimise value to business
7. Infrastructure & Application Management
a. Monitor daily stats from previous day
b. Monitor server, software, databases and network performance daily
c. Ensure that the latest infrastructure (hardware & software) is always in use or upgrade
when it is applicable or possible
d. Ensure all environments (PROD, DR, DEV, UAT) are operational and test DR as set out by
the company’s BCM/DR policy

3. 2014 – 2015 (BAGL Africa Technology)
Project Manager
1. Give all the Project Managers in the team Navigator (Project Tool) support
2. Ensure that the RAG statuses on Navigator is aligned to the actual project status
a. Top 5 projects
b. Red and Amber projects
3. Review the Utilisation Report continuously and amend resource allocations where necessary
4. Implement sound project definition and planning principles for successful delivery of initiatives and
projects.
5. Provide clear direction to the team whilst ensuring Guiding Principles are communicated and upheld.
6. Work with all stakeholders to define its requirements in order to meet its strategic objectives,
including the development or assistance in the development of Stage 1 and Stage 2 business cases for
the related projects.
7. Define scope, plan the project and agree structure and deliverables according to the bank’s project
delivery methodology.
8. Obtain sign-off for the business case from the Project Sponsor and Steering Committee.
9. Present the business case to the relevant approval committees.
10. Ensure all such investment is well funded and that the senior management are aware of their
responsibilities in achieving the successful delivery of the associated projects.
11. Agree resource requirements for the Project with the Project Sponsor and or Project Owner and
secure them from available project resources or by outsourcing contractors.
12. Prepare a quality plan for each project that outlines the overall approach to quality, identify the
standards to be employed and/or developed in the preparation of all products and plans for the
process of quality assurance, review and control.
13. Complete all project/programme plans in a way that ensures compliance with Group Change policies,
procedures, methodologies, standards, templates, etc.
14. Actively participate in all phases and activities of the project and provide specialist guidance to the
project team, particularly in project definition, requirements analysis, business and technical design
and change control activities.
15. Stakeholder Management
a. Manage relationship/communication and engagement with key stakeholders across
Barclays Africa and Absa throughout 2014.
b. Improve relationships with stakeholders via regular meetings, teleconferences or emails and
producing of monthly reports.
16. Ensure and maintain effective communication with customers, business units, stakeholders and most
importantly colleagues.
17. Manage the lead supplier in line with agreed contractual obligations, milestones and quality
standards.
18. Manage all elements of project execution namely timelines, actions, status reporting, status meetings,
deliverables, risks and issues, expenditures, forecast of costs, cash flow, timescales and resource
requirements etc. as detailed in the Absa BCL methodology and training.
19. Manage the activities of the project-team members, as well as line role-players and subject-matter
experts assigned to the project as detailed in the bank’s project delivery methodology and training.
20. Co-ordinate the work of the project team by allocating tasks, monitoring progress, ensuring
awareness of responsibilities and securing commitment to successful project delivery.
21. Comply with the appropriate structures established and maintained by the Programme Manager, to
ensure the delivery of projects.
22. Write presentations and reports for various stakeholders to keep them informed of progress and status
of the project i.e., Steering Committee, Management Meetings, Monthly Status reporting to EPO; and
present them to the relative audience as may be required.
23. Manage relationships with line role players, business sponsors and -owners as detailed in the bank’s
project delivery methodology and training.

4. 24. Manage and run the routine project meetings i.e., team, vendor, testers, to ensure agendas are adhered
to, actions agreed, owners assigned and thereafter recorded in project plans, reports and minutes.
25. Identify and manage all programme/project issues and risks including their mitigating actions,
owners, appropriate escalation and contingency management.
26. Prepare and maintain detailed and accurate project and resource plans, with current estimates for
activity completion.
27. Monitor and control the use of resources and funds against the original budget or, where appropriate
the latest allocation. Gain agreement Project Sponsor and or Steering Committee for all changes to
the project as necessary.
28. Establish an agreed audit plan to monitor progress on a regular basis and to audit quality, as and when
appropriate, throughout the life of the contract.
29. Ensure that all tasks that are carried out comply with departmental procedures, mandatory quality
standards and agreed architectural framework as detailed and required in the Absa BCL methodology
and training.
30. Extract SAP Report and review expenditure and raise any concerns
31. Guide, mentor and lead the business analysis and design activities, and provide conceptual thought
leadership to develop the project team and ensure success of project delivery. Improve the project
team member’s business analysis and design skills through on-going mentoring and coaching.
32. Manage and lead project team, provide assistance to less experienced staff by giving guidance and
supporting on the job training, as appropriate.
33. Act as a task manager for Implementation Managers, where needed based on the project plan for
rollout and implementation.
34. Conduct a regular review of individual and team performance targets to assess and ensure quality of
project deliverables, adherence to timelines and maximise use of resources working on the project.
35. Delegate effectively, allowing team members to take responsibility for performance.
36. Proactively and creatively develop the team’s skills by encouraging learning and knowledge transfer
and by recognising their achievements.
2012 –2014 (Absa Technology)
PMO Support Administrator/Analyst
1. Supporting Project/Programme Resources on Navigator with the following;
a. Create and maintain Projects/Programmes on Navigator
b. Create and maintain Staffing Profiles
c. Create and maintain Workplans (MSP Schedules)
d. Project Resource Management
e. Risks, Issues, Dependencies and Assumptions Maintenance
f. Generation of reports (Dashboards) and Financial Management
2. Ensuring that all projects adhere to corporate governance and processes
3. Reviewing project forecasts vs allocated budget, identifying whether a project will overspent or
under-spent and instigating mitigating actions
4. Analysing the project sites and escalating any exceptions (strapline, CRAID’s, Milestones) to the
project managers.
5. Continuously reminding project managers to update the project sites.
6. Extracting management reports and identifying trend lines. (RAG statuses, Resources, Budgets)
7. Vetting all outputs for quality and accuracy.
8. Attending all necessary stakeholder meetings and addressing/resolving their issues.
9. Pro-active analysis – highlighting any potential issues. (budget constraints, milestone dates that may
be missed, resource constraints)
10. Compiling the bi-weekly Project Review Pack for One-Absa stakeholders.
11. Support the deployment and effective use of the PMO Portal.
12. Provide secretariat services, as and when required.
13. Develop and maintain the key projects list according to the technology areas.

5. 2009 –2012 (Absa RBB Change Enablement)
Projects Administrator/ Junior Business Analyst
1. Projects Cost Management/ Reporting/ Funding Allocation
2. Track all project cost
3. Ensure that project managers do not over-spent
4. Report on all projects cost & benefits
5. Interfacing between the business client and the development team (IT), eliciting and recording the
requirements
6. Draft existing and new processes as required by the business client
7. Validate the requirements with the business client
8. Meet with the development team and workshop the business requirements
9. Consolidating and finalising the business requirements into one document and obtain business client
sign-off
10. Arrange and conduct workshops and meetings with key stakeholders and resources
11. Coordinate projects according to the governance processes
12. Coordinate allocated projects according to the project process
13. Ensure that the project methodology is followed and that all relevant project documentation are
completed and in place
14. Handle the project administration
15. Ensure that documentation, processes and procedures are adhered to relating to auditor project
findings.
16. Minute the outcomes of meetings and ensure distribution of minutes and presentations to all
stakeholders.
17. Ensure project filing is conducted in accordance with the required process framework.
18. Assist the project manager with updates to the Project schedules
19. Support the Project Manager in the running of project sponsor and project progress meetings, minute
taking, presentation and coordination activities including venues.
20. Record the project actuals in the appropriate tracking mechanisms to enable early detection of issues,
ensuring corrective action and escalation where appropriate in support of the Project Manager.
21. Ensure effective project reporting and communication across all projects.
22. Coordinate meetings and venues for approved and prioritized projects in accordance with the PM
framework and delivering the relevant quality timeously in accordance with the Business expectation
23. Compile Identified risks and issues from all stakeholders
24. Ensure that all project portals(SharePoint) have been updated
25. Extract financial/project/portfolio related reports from the project portal via Microsoft Access
26. Administer cluster activities - supporting the cluster teams in the delivery of the cluster business plan
27. Administer day-to-day operational aspects of a programme
28. Organise and administrate cluster workshops
29. Organise Technical Steering Committee Meetings, Executive Committee Meetings, Annual General
Meetings
2008 –2009 (Absa Financial Services)
Projects Accountant/ Finance Administrator/Desktop Administrator/Projects Office
Administrator
1. Customer Service and Liaison.
2. Budgeting (Projects and operational budget)
3. Consolidate MTP’s, STP’s and RAF’s as received from different business units
4. Track all project cost

6. 5. Ensure that project managers do not over-spent
6. Report on all projects cost & benefits
7. Run monthly/quarterly journals where cost are amortized
8. Meet with project managers to discuss the projects financial requirements or give feedback to them
regarding the projects financial position
9. Compliance Office function with regard to keeping AFS aligned with Absa Group Policies and
Procedures – Ensuring that the business unit aligns to group policies and procedures
10. Ensure effective project reporting and communication across all projects.
11. Administer cluster activities - supporting the cluster teams in the delivery of the cluster business plan
12. Coordinate projects according to the governance processes
13. Coordinate allocated projects according to the project process
14. Administer day-to-day operational aspects of a programme
15. Organise and administrate cluster workshops
16. Organise Technical Steering Committee Meetings, Executive Committee Meetings, Annual General
Meetings
17. Desktop support functions – linking computers to printers etc.
18. Following up on outstanding payments from creditors
19. Ensuring that payments made by creditors are credited towards the correct GL account, if not then
journalise them
20. Prioritize payments to Debtors ensuring that the due dates are not exceeded
21. Prepares financial statements for internal and external users.
22. Collects and analyzes financial data.
23. Complete and process Journals via SAP
24. Process invoice payments via SAP
25. Assists external auditors as needed.
2007 – 2008 (Absa Financial Services)
Project Administrator
(Project Accountant/ Desktop Administrator)
1. Customer Service and Liaison.
2. Provide reports and management information on AFS and Group projects.
3. Keep abreast of trends, developments, best practices, competitive activities and informing the
Projects Office.
4. Coordinate and help drive small enhancements through the systems.
5. Provide input to Projects Office for the compilation, and updating of circulars and procedure
manuals.
6. Manage the day-to-day use, performance and maintenance of the designated systems
7. Assist in the compilation of Business Cases and Concept Documents and getting them through the
system
8. Provide ad-hoc data as requested
9. Attend monthly Group Projects Office meetings with the Projects Administrator and feedback to
Sector PO Manager
10. Attend monthly AFS Change Committee Meetings – attend to secretariat duties and feedback to
Projects Office and Executives
11. Assist the Projects Administrator in the 416 process
12. Maintain an awareness of related Group and AFS Finance activities
13. Do the filing of project documentation (physical and digital), including the backup of digital
information (Control the AFS Projects Repository)
14. Process and coordinate the logging of Group-IT service requests and change requests
(Solve/Mercury), including follow-up, tracking and feedback to stakeholders

7. 15. Assist in obtaining sign-off of project deliverables (PIR)
16. General administrative duties as required.
2001 – 2007 (Absa Bank Group Credit)
Relationship Manager (Off Balance Sheet Debt Recovery Services – OBSDRS)
1. Customer Service & Liaison
2. Debt Collecting and controlling
3. Relationship management with external debt collectors
4. Reconciliation of client accounts, bank cheque account & GL
5. Password administrator
6. Desktop administration
7. Assisted and attended management strategy sessions
8. General Administration duties
1999-2001 (Properties in Possession)
Creditors Clerk
(Communication Champion/ Password administrator/ Payments team member)
1. Customer Service & Liaison
2. Telephonic queries
3. Creating users on various systems & resetting of passwords
4. Recons Balancing & reconciliation of PIP suspense account
5. Service & Liaison with suppliers
6. Data Capturing – Claims, Invoices, Receipts & Credit Notes
7. Controlling of payments
8. Depositing of Cheques
9. Desktop administration
10. General Administration duties
1998-1999 (Absa Bank POD – Selby)
Clerk (ledgers/ Enquiries/ Recons)
1. Customer Service & Liaison
2. Reconciliation and filing of cheque and GL accounts
3. Enquiries and stop-payments as well as verification of fraudulent cheques
4. Mailing department
5. Mailing Department – client statements
6. Client Service Department
7. Supply branches with copies of cheques, deposit slips, statements and balance certificates
8. General Administration duties
REFERENCES
Terence Hlongwane – Project Manager – 082 388 2663
Sumika Singh – Project Manager – 082 402 9157
Leana Hayden – Programme Manager – 082 468 0649

8. COMPUTER PACKAGES
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Projects)
Microsoft Windows / DOS
Microsoft Outlook [e-mail] & Internet
Pastel Accounting & SAP Financial System (ERP)
Lotus SmartSuite
OCS2& MLS Planet
FBSS & Branch Delivery Platform
Absa Mainframe – ARMS, PREF
4GL PIPSYS 22000 & Sco-Unix System
Implementing and maintaining Microsoft Office SharePoint Server 2007
Implementing Windows SharePoint Services 3.0
iServer & CaseWise (UML)
Portfolio/Program/Project Management Tool - Navigator (HP PPM)
MS SQL Server 2008/2012
MS Windows Server 2008/2012
SOFT SKILLS
Interpersonal Skills
Assertiveness
Business English
Business Report Writing
Effective Business Presentations
Money Laundering
Comply with the code of banking practice
NCA Awareness
Information Security Awareness
Occupational Health & Safety
Comply with prevention of organised crime act
Dealing with proceeds of crime