Is your organization’s mission suffering because of internal conflict, office politics and interpersonal issues? You’re not alone. Many nonprofits experience the same thing, which is why we invited Margaret Sumption, an expert in conflict resolution, to present this webinar and share the unique approach she has used with nonprofits all across the country to help them turn conflict into growth. In this free webinar, Margaret will show you: - 7 proven communication strategies that prevent conflict in the first place - The reframing technique that turns interpersonal tension into creative solutions - The best way to rebuild relationships after a conflict

1. Wild Apricot Expert Webinar
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How The Best Nonprofits Resolve Internal
Conflict Quickly and Get on With Their Mission
Presented by Margaret Sumption

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Your Presenter
Margaret Sumption

8. How the Best Nonprofits
Resolve Internal Conflict
Quickly
and Get On with their Mission
Wild Apricot
September 26, 2017

9. Introduction
❑ We Are Hardwired for Connection
❑ Seven Strategies to Start Right in Relationships
✓ Knowing Ourselves Exceptionally Well
✓ Positive Sentiment Override
✓ Creating a Rulebook for the Work
✓ Listen with the Intent to be Influenced
✓ Aiming High and Right
✓ Choosing Successful Over Right
✓ Taking Ownership
❑ Reframing a Broken Relationship
❑ Conclusion and Questions

11. I am your boss, BOZO!
Know Yourself
Exceptionally Well

12. •What do I want for yourself?
•What do I want for others?
•What would the perfect work
environment be like?
•What can I contribute to creating
a healthy and peaceful team?
Ask yourself:
What does success look like?”
You set the stage for a successful relationship.

13. • We are hardwired for connection
• Most relationships start out positive
Sentiment override

14. • Some relationships start out
with a “reputation”
Sentiment override

15. • Our behavior together either adds to the positive
sentiment….. Or it detracts from our positive
regard
• You have the power to maintain positive
relationship sentiment
Sentiment override

16. The Four Horsemen…
About positive sentiment override….
•Be alert to the
Four Horsemen
Source: John M. Gottman, PhD
Sentiment override

17. Creating a rulebook for the work

18. Rules of Engagement
Creating a rulebook for the work.

19. Write and review job descriptions
Creating a rulebook for the work.

20. Create policy, process, and
implementation steps clearly.
Creating a rulebook for the work.

21. Create a Charter of Work.
Creating a rulebook for the work.

22. Decide how you are going to decide.
What is the problem?
What is the real problem?
Why is it a problem?
What is our plan?
What is our strategy for executing our
plan?
Creating a rulebook for the work.

23. • Set accountability measures.
• Assess conflicts.
• Manage conflicts.
• Measure results.
Creating a rulebook for the work.

24. Celebrate outcomes together.
Creating a rulebook for the work.

25. Listen with the intent to be influenced

27. Two choices.
You decide.
Choose Successful over Right

28. Think – Breathe – Then Deliver
• Think first, think again, practice, then deliver.
• Follow the 24-hour rule in written correspondence.
• Find time to breathe before reacting.
• When in doubt, wait…… still in doubt, let it go.
No one ever had
to apologize for
the something
they DIDN’T say.
Choose Successful over Right

29. Taking ownership

30. Letting Go Gives You
Freedom
Taking ownership

31. You can’t have a fight……
if you drop your
end of the rope.
Reframing a broken relationship
• Find the things you can agree upon
• Be assertive
• Be cooperative
• Be kind
• Acknowledge the hurt
• Keep your eye on mission

32. Thank You!
818 S. Hawthorne Avenue
Sioux Falls, South Dakota 57104-4537
(605) 336-0244 or (888) 4-SUMPTION
www.sumptionandwyland.com

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35. Wild Apricot Expert Webinar
Build. Connect. Grow. Membership & more.
How The Best Nonprofits Resolve Internal
Conflict Quickly and Get on With Their Mission
Presented by Margaret Sumption

36. THE END