Visual Frameworks to Drive Innovation ProcessesRoberta Tassi
Designing complex services involving a large number of actors and many different channels (like healthcare services) can benefit from the use of visual frameworks to help drive and accelerate design processes.
The Backpack Plus project (frog + UNICEF) is a tangible example of how a visual framework can help designing a comprehensive systemic solution, and evolve across the different stages of the design process.
Information Design Matters, London 2014
The 50-plus population in the United States consists of close to 100 million consumers. Between now and 2030, this demographic will expand by over 34%. Additionally, by 2030 roughly 1 in 5 Americans will be 65 years of age and older, for a total of 72 million seniors.
In general, we are living longer and with more health complications. Even so, most of us want nothing more than to remain in the company of our friends and loved ones, stay in places that are most familiar and comfortable to us, and maintain our mental and physical autonomy.
This presentation explores the transformative impact that great design and emerging technologies will have on creating sustainable, supportive, and connected communities for the aging population and those who care for them.
Understanding human motivation_in_the_age_of_connected_machinesfrog
Solving large-scale, Industrial Internet problems has the potential of creating huge cost savings, new products, and market opportunities. However, beyond the technical challenges, understanding human motivations and values underpinned by the Internet of Things is difficult.
As data collection and connectivity grow exponentially, the interface to remote storage, analytics and connected systems become an inflection point through which potential value is delivered to end users and equipment operators thus, increasing the importance and value of how we interact with connected hardware.
Examples are shown of how the Industrial Internet of Things can unlock value propositions such as increased productivity, better analysis, and business intelligence by better understanding human motivation.
Visual Frameworks to Drive Innovation ProcessesRoberta Tassi
Designing complex services involving a large number of actors and many different channels (like healthcare services) can benefit from the use of visual frameworks to help drive and accelerate design processes.
The Backpack Plus project (frog + UNICEF) is a tangible example of how a visual framework can help designing a comprehensive systemic solution, and evolve across the different stages of the design process.
Information Design Matters, London 2014
The 50-plus population in the United States consists of close to 100 million consumers. Between now and 2030, this demographic will expand by over 34%. Additionally, by 2030 roughly 1 in 5 Americans will be 65 years of age and older, for a total of 72 million seniors.
In general, we are living longer and with more health complications. Even so, most of us want nothing more than to remain in the company of our friends and loved ones, stay in places that are most familiar and comfortable to us, and maintain our mental and physical autonomy.
This presentation explores the transformative impact that great design and emerging technologies will have on creating sustainable, supportive, and connected communities for the aging population and those who care for them.
Understanding human motivation_in_the_age_of_connected_machinesfrog
Solving large-scale, Industrial Internet problems has the potential of creating huge cost savings, new products, and market opportunities. However, beyond the technical challenges, understanding human motivations and values underpinned by the Internet of Things is difficult.
As data collection and connectivity grow exponentially, the interface to remote storage, analytics and connected systems become an inflection point through which potential value is delivered to end users and equipment operators thus, increasing the importance and value of how we interact with connected hardware.
Examples are shown of how the Industrial Internet of Things can unlock value propositions such as increased productivity, better analysis, and business intelligence by better understanding human motivation.
SXSW: Designing Smart Objects for Emotional Peoplefrog
Wearable technology, smart meters, and networked devices have generated an environment of abundant digital chatter. It’s now socially acceptable to compete with your FuelBand, send a text to your thermostat, and argue with Siri. Our eagerness to communicate with objects as we would a friend points to a new criterion for designing intelligent products. We want our technology to be smart, but also deeply personal. This presentation outlines the opportunities and risks associated with designing smart objects for emotional people. Through stories of emerging products and experimental research endeavors, it highlights the fine line designers must walk between enhancing the emotional intelligence of individuals, and replacing it.
Envisioning the Balance: The Dyanmic Role of Design in Entrepreneurshipfrog
What is the expanding role of design in entrepreneurship? What is the interplay between them? David Sherwin, an Interaction Design Director at frog, shares his personal take on this subject from a designer's point of view, with principles you can use to drive sustainable growth and beneficial cultural change within your businesses, as well as approaches for creating valuable new products, services and business models with your customers and communities. This talk was delivered on March 5 at Think Big Partners in Kansas City as part of Kansas City Design Week 2014.
Data is the fuel of the connected world, and aspects like value, trust, transparency and ultimately ownership have been a continuous source for debate. As our technical capabilities and our comfort with and within the connected world evolves, so does the conversation about our habits and practices around customer data. As a product strategy and design company that has been leading the industry for more than four decades, I believe that frog is in a good position to reflect forward.
frogs from around the world predict the 15 most significant technology trends you will see in 2014. Check out the list and cast your votes on what you think is Likely or Not Likely: http://fro.gd/1ksg2iS
The next big disruption in lifelong learning will be by design. We are innately trained and poised to have a global impact on how other people can survive and thrive, whether they are designers or not. In this talk from AIGA Seattle's Into the Woods 2012 conference, David Sherwin points out opportunities and shares tools he's gathered to encourage people to be better critical thinkers and problem solvers, using the activity areas of the Collective Action Toolkit as a frame (which at the time was still a work in progress).
frog Interaction Designer Jennifer Dunnam explores the farmers’ market, technology, and the future urban environment. Presented at the Food, the City, and Innovation Conference in Austin, Texas.
What are the ingredients behind frog approach to product/service development? We spent a morning chatting with the start-ups at Talent Garden in Milan in a session on how these could be applied to the lean startup world.
“The modern city is becoming a pointer system, the new URL, for tomorrow’s hybrid digital–physical environment. Today's Facebook will be complemented by tomorrow's Placebook. Explosive innovation and adoption of computing, mobile devices, and rich sources of data are changing the cities in which we live, work, and play. It's about us, and how computing in the context of our cities is changing how we live. A digital landscape overlays our physical world and is expanding to offer ever-richer experiences that complement, and in emerging cases, replace the physical experience. In the meta–cities of the future, computing isn't just with us; it surrounds us, and it uses the context of our environment to empower us in more natural, yet powerful ways.”
Sustainability (kaitiakitanga) and Maori Governance and LeadershipKaramea Insley
A lecture I delivered yesterday to Diploma of Governance and Leadership student from Te Waananga o Awanuiaarangi at Maraenui marae near the mouth of the Motu River.
UX STRAT 2014: Fabio Sergio, "Design for Impact"UX STRAT
In many developing economies Community Health Workers deliver essential healthcare services to communities living in poverty. frog worked with UNICEF to improve the quality of the experience provided to these health workers by the organizations that support them, promising to increase their quality of service so that they can save more lives.
In this talk you'll learn how a human-centered innovation process, participatory design and a multi-partner engagement model led to the creation of a comprehensive toolkit, and how strategic experience frameworks and redesigned medical tools can hope to activate and empower health workers in emerging economies, together with the communities they serve.
M14, set 1 goran henriks, carlo favaretti - lloyd provostCarlo Favaretti
International Forum on Quality & Safety in Health Care, Barcelona 2007: Minicourse di Goran Henriks, Carlo Favaretti e Lloyd Provost su "Integrating quality and safety thinking into the whole healthcare system
SXSW: Designing Smart Objects for Emotional Peoplefrog
Wearable technology, smart meters, and networked devices have generated an environment of abundant digital chatter. It’s now socially acceptable to compete with your FuelBand, send a text to your thermostat, and argue with Siri. Our eagerness to communicate with objects as we would a friend points to a new criterion for designing intelligent products. We want our technology to be smart, but also deeply personal. This presentation outlines the opportunities and risks associated with designing smart objects for emotional people. Through stories of emerging products and experimental research endeavors, it highlights the fine line designers must walk between enhancing the emotional intelligence of individuals, and replacing it.
Envisioning the Balance: The Dyanmic Role of Design in Entrepreneurshipfrog
What is the expanding role of design in entrepreneurship? What is the interplay between them? David Sherwin, an Interaction Design Director at frog, shares his personal take on this subject from a designer's point of view, with principles you can use to drive sustainable growth and beneficial cultural change within your businesses, as well as approaches for creating valuable new products, services and business models with your customers and communities. This talk was delivered on March 5 at Think Big Partners in Kansas City as part of Kansas City Design Week 2014.
Data is the fuel of the connected world, and aspects like value, trust, transparency and ultimately ownership have been a continuous source for debate. As our technical capabilities and our comfort with and within the connected world evolves, so does the conversation about our habits and practices around customer data. As a product strategy and design company that has been leading the industry for more than four decades, I believe that frog is in a good position to reflect forward.
frogs from around the world predict the 15 most significant technology trends you will see in 2014. Check out the list and cast your votes on what you think is Likely or Not Likely: http://fro.gd/1ksg2iS
The next big disruption in lifelong learning will be by design. We are innately trained and poised to have a global impact on how other people can survive and thrive, whether they are designers or not. In this talk from AIGA Seattle's Into the Woods 2012 conference, David Sherwin points out opportunities and shares tools he's gathered to encourage people to be better critical thinkers and problem solvers, using the activity areas of the Collective Action Toolkit as a frame (which at the time was still a work in progress).
frog Interaction Designer Jennifer Dunnam explores the farmers’ market, technology, and the future urban environment. Presented at the Food, the City, and Innovation Conference in Austin, Texas.
What are the ingredients behind frog approach to product/service development? We spent a morning chatting with the start-ups at Talent Garden in Milan in a session on how these could be applied to the lean startup world.
“The modern city is becoming a pointer system, the new URL, for tomorrow’s hybrid digital–physical environment. Today's Facebook will be complemented by tomorrow's Placebook. Explosive innovation and adoption of computing, mobile devices, and rich sources of data are changing the cities in which we live, work, and play. It's about us, and how computing in the context of our cities is changing how we live. A digital landscape overlays our physical world and is expanding to offer ever-richer experiences that complement, and in emerging cases, replace the physical experience. In the meta–cities of the future, computing isn't just with us; it surrounds us, and it uses the context of our environment to empower us in more natural, yet powerful ways.”
Sustainability (kaitiakitanga) and Maori Governance and LeadershipKaramea Insley
A lecture I delivered yesterday to Diploma of Governance and Leadership student from Te Waananga o Awanuiaarangi at Maraenui marae near the mouth of the Motu River.
UX STRAT 2014: Fabio Sergio, "Design for Impact"UX STRAT
In many developing economies Community Health Workers deliver essential healthcare services to communities living in poverty. frog worked with UNICEF to improve the quality of the experience provided to these health workers by the organizations that support them, promising to increase their quality of service so that they can save more lives.
In this talk you'll learn how a human-centered innovation process, participatory design and a multi-partner engagement model led to the creation of a comprehensive toolkit, and how strategic experience frameworks and redesigned medical tools can hope to activate and empower health workers in emerging economies, together with the communities they serve.
M14, set 1 goran henriks, carlo favaretti - lloyd provostCarlo Favaretti
International Forum on Quality & Safety in Health Care, Barcelona 2007: Minicourse di Goran Henriks, Carlo Favaretti e Lloyd Provost su "Integrating quality and safety thinking into the whole healthcare system
Taking Transformational Change To Scale.Doebbeling.3.9.10.FinalBrad Doebbeling
Taking transformational change to scale:Reducing MRSA and other infections.
5th National Pay for Performance Summit:
Mini Summit IV: Tools and Strategies to Support Transformational Change
San Francisco, CA, March 8-10, 2010
Building Healthy Cities - Urban Planning as a Tool for HealthJSI
How can we better facilitate health through urban-planning? This training engages participants on ways to intersect urban-planning and health, using tools and evidence developed through the USAID-funded Building Healthy Cities (BHC) project to understand the application of social determinants of a health approach in two urban settings.
This was presented at the Fifth Global Symposium on Health Systems Research in Liverpool in October by Dr. Damodar Bachani, Dr. Ahmad Isa and Kim Farnham Egan
Organizing a Global Grant VTT Maternal Mortality Reduction ProgramRotary International
It takes a team of dedicated Rotarians to organize a new and holistic approach to reducing maternal and child mortality in resource-poor areas. The work includes needs assessment, discussion with governments, securing required resources for a VTT, and improvement of infrastructure. Are you up for the challenge? We'll discuss your situation and guide you through each step so you can achieve your goals.
Organizing a Global Grant VTT Maternal Mortality Reduction ProgramRotary International
It takes a team of dedicated Rotarians to organize a new and holistic approach to reducing maternal and child mortality in resource-poor areas. The work includes needs assessment, discussion with governments, securing required resources for a VTT, and improvement of infrastructure. Are you up for the challenge? We'll discuss your situation and guide you through each step so you can achieve your goals.
Emerald Venture Partners Presentation - HIT September 2023KC Digital Drive
These slides were presented at the October 2023 meeting of the KC Digital Drive Health Innovation Team.
This presentation will focus on how the incorporation of technology in healthcare is essential to driving an integrated care model –one which is holistic, person-centered, and shows clear communication between the different specialties, providers, and levels of care. The explosive growth and adoption of virtual consultations, remote monitoring, mobile health, digital therapeutics, artificial intelligence/machine learning has gained significant support from doctors and patients alike. The role and importance of digital health in integrated care has never been greater. Understanding this field is critical as we work towards more integrated models of care – the validation and adoption of medical advances, using critical insights from health information, and optimizing specialists and providers for person-centered, high-quality, cost-effective care.
New Ways for Predictive Analytics and Machine Learning to Advance Population ...Edifecs Inc
The team at University of Washington’s Center for Data Science and Edifecs have collaboratively built predictive tools that use machine-learning to identify patterns in morbidity progress and health status.
Learning Objectives
Hear how other industries are using the latest in predictive analytics and how this experience can be applied to healthcare
Discuss why healthcare needs machine learning and how it compares to traditional analytics
Explore the Data Tsunami and what the future holds for our industry
Behavioural change presentation from Mobile World Congress 2016Ross Taylor
How industry and agency needs to collaborate with the best of academia in order to create behavioural change programmes that are rooted in robust, validated techniques as well as creative inspiration.
Is This Progress? More Meaning in Our Digital Lifefrog
VP of Creative Paul Pugh moderated the panel "Is This Progress? More Meaning in Our Digital Life" at SXSW Interactive 2013.
IT advances have created a mass transformation comparable to the Renaissance and the Industrial Revolution. As we use digital tools to create new connections and experiences, what is the impact on our analog realities? Consider:
1. The collective memory of our online activities far exceeds our human capacity to remember; we struggle with information overload and privacy concerns instead of treasuring our digital legacy.
2. News is omnipresent yet more compartmentalized than ever, as we invent siloes to absorb the deluge of information. We traded newspapers for online news feeds, but are we better informed, or more myopic?
3. Both human relationships and physical artifacts are decamping for the cloud. Is a Facebook friend truly nurturing? Is digital music as interesting as a hard-earned vinyl collection?
Yes, it’s already that transitional time when our current year ends and another begins, and today and tomorrow are quickly changing hands. Rather than look back at significant trends of the past 366 days (2012 was a leap year, remember?), we asked a wide variety of technologists, designers, and strategists across frog’s studios around the world to take a look to the future. The near future, that is. “Near” in that 2013 is not only upon us, but also “near” in that these technologies are highly feasible, commercially viable, and are bubbling up to the surface of the global zeitgeist. We believe you’ll be hearing a lot more about these trends within the next 12 months, and possibly be experiencing them in some form, too.
Here's our second annual list of Tech Trend predictions for the coming year. There are 20 individual forecasts and, new for 2013, we've also related each prediction to larger waves in business, culture, and innovation.
Know Thy User: The Role of Research in Great Interactive Designfrog
In this talk, David Sherwin from frog demystifies the role and use of research in the day-to-day work of an interactive designer. He draws on the collective knowledge of frog's design research practice and his own experience as a design research lead helping to coordinate teams in conducting U.S.-based and global research programs.
Given the varied levels of technology available to the masses across the world, there are immense opportunities to bridge, or even leapfrog the gaps. As a community of designers and thinkers, we are privileged to live in a time that allows us to create new products and services that can have a truly positive social and economic impact in the local societies.
Our experiences have taught us that it takes an honest, immersive and intimate understanding of human behavior to identity insights that eventually lead to innovative solutions. When conducting research in emerging markets, we aim to break down barriers to have a richer dialogue with potential users. We often choose non-traditional methodologies to help us identify outlier trends in each sub-culture, helping us gain newer perspectives and tell better stories. Our research plans are guidelines, not scripts. During fieldwork, we continually adapt and seek insights from unexpected places, and plan our research with this improvisation in mind.
Technology is changing the human experience, creating new connections between people, products and markets around the world. The computer is stepping out, off the desk, even out of our pockets, to become embedded in our world, around us, on us, and even in us. With this trend, user interaction will go above the glass, beyond the screen, and beyond pixels. In his talk, Brandon Edwards addressed the implications of these changes on consumer behavior, and the 5 futures of interaction design.
China is considered home to the world's factories, manufacturing everything from zippers to photovoltaic cells and with its population of over 1.3 billion and booming economy, consumerism is on the rise, too. But lets peak into the hidden layer of China's unique blend of creativity and tech innovation. There's the Shanzhai phenomenon - unique to China but even more interesting is looking at how Chinese consumers use technology differently, creating and combining platforms to suit the demands of a generation bred on instant gratification and constant connectivity.
The modern city is becoming a pointer system, the new URL, for tomorrow’s hybrid digital physical environment. Today's Facebook will be complemented by tomorrow's Placebook.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Leading Change strategies and insights for effective change management pdf 1.pdf
WIAD: Design For Everyday Life
1. System thinking for large scale impact
ROBERTA TASSI
WIAD 2014 15 febbraio
DESIGN FOR
EVERYDAY LIFE
2. sys·tem
a set of connected things or parts
forming a complex whole.
For example a set of things working together as parts of a mechanism
or an interconnecting network.
7. the vast majority of the seven
million children who die every year
never see a doctor
8.
9. community health workers
are the “last mile” in healthcare and
one of the the biggest untapped
resources in global health.
10.
11. how to design a comprehensive
and systemic solution to
empower Community Health
Workers at a global scale?
12. design research
understanding CHW aspirations,
workflow and needs
We relied on a Human-Centered Design process to shape solutions for CHWs
that are based on a deep understanding of their real-world needs.
01
13. UGANDA
Before CHWs, having medicines
to treat malaria available right in
the village was a daydream.
CHW SUPERVISOR
4 DISTRICTS, 37 INTERVIEWS
Backpack Plus Design Research
15. The main challenge is sensitizing
people to look for health services
to timely treat their illnesses.
CHW (ASC) SENEGAL
3 DISTRICTS, 26 INTERVIEWS
Backpack Plus Design Research
17. system thinking
mapping and modeling
CHW programs
The Backpack PLUS framework is a CHW-centric model that identifies
all the essential physical, digital and service-level components required
to empower and activate CHWs along their journey.
02
21. ADVANCED MODULES
BASIC SET
DIAGNOSTICSCOMMODITIES TOOLS ENABLERS
ACT AMOXICILLIN
CHLORHEXIDINE
PARACETAMOL
RDT
RESPIRATORY
TIMER
MUAC
ORS & ZINC
GLOVES
ALCOHOL PADS ALCOHOL
SCISSORS
SOAP
BANDAGES
SYRINGE
TRASH BIN NOTEBOOKTHERMOMETER
TRANSPORTATION
(bike, motorbike,...)
UNIFORM
HOUSE
SIGNAGE
ADVANCED ED.
MATERIALS
FEEEDBACK
SCORECARD
HOUSEHOLD
REGISTER
HEALTH PROMOTION
MESSAGES
MISOPROSTOL IPT
JOB AIDS ED. MATERIALS
VISIT REGISTERREFERRAL FORMS
STOCK REGISTER
RAIN BOOTS RAIN COAT
TORCH, LIGHTPENCILS, PENS
SOLAR CHARGER MOBILE PHONE
VITAMIN A
mother
VITAMIN A
children
PILLS CONDOMS PREGNANCY TEST
INJECTABLE
RUTF SCALE
HIV TEST
DEWORMING
(Albendazole)
MAMA KIT
1|PREGNANCY&NEWBORNCARE2|FAMILYPLANNING3|MALNUTRITION4|HIV5,6,7|ADVANCEDSETS8|MAMAKITBASICSET
TOOLS
JOB AIDS ED. MATERIALS
VISIT REGISTERREFERRAL FORMS
STOCK REGISTER
Backpack Plus Framework
22. ACTORS INVOLVED
DESIGN PRINCIPLES
SERVICE ELEMENTS
ON DEMAND
RESUPPLY (supervisor)
Ensure continuity by
selecting people who are
long-term members of
the community
(resident, married).
Leverage existing
influential roles that are
already present in the
community.
Manage age limits (min
but also max age).
Embrace flexibility to
adapt the criteria to
specific regions (i.e.
nomadic areas,
low-literacy,...).
SELECTION
CRITERIA
PUBLIC
ANNOUNCEMENTS
REGULAR
REFRESHER
CHW
LIST
Define
reference
recruiting
criteria
RECRUITING TRAINING SERVICE DELIVERY REVIEWING RESUPPLY REWARDING UPGRADING
Create modular training
plans to enable
incremental learning
and differentiate
competences.
Teach fundamentals of
time/budget
management.
Provide analog and
mHealth services that
can be access by CHWs
also at the end of the
training period.
Create a moment at the
end of each training
session to certify and/or
celebrate the new
competences aquired by
CHWs.
Set up routine refresher
training sessions to
ensure a continuous
learning experience.
Support a
continuous
learning
process
Provide standard
protocols with reference
materials that guide the
assessment through a
series of steps.
Create strong
consistency and
cross-references across
job aids, diagnostics,
commodities and
informational materials.
Include visuals that help
understanding and
sharing the process also
with the patients.
Improve
guidance
through
integrated
tools
Provide standard
instructions for dosages
with supporting
reference materials.
Create strong
consistency and
cross-references across
job aids, diagnostics,
commodities and
information.
Support referral at a
system level (i.e.
referred patients are
given priority at the
clinic).
Strenghten follow-up
visits through protocols
and reminders.
Provide
clear
instructions
& follow-up
Facilitate education
processes through rich
media (visuals, audio,
video).
Optimize content and
materials to address
different situations (1:1,
households, group
sessions).
Stimulate an active
engagement of the
community.
Provide
tools to
facilitate
education
Facilitate consistent
data tracking through
clear recording
standards and
protocols.
Enable data sharing
across different
stakeholders by
armonizing tools and
optimizing transmission
of information.
Enable data mining by
facilitating aggregation
of information across
tools.
Give value to the
collected information by
giving it back to CHWs
and their communities.
Improve
data
collection
and mining
Establish clear roles of a
supervisor and
relationship to the CHW
(e.g. how often they see
each other).
Ensure a continuous
support and supervision
through meetings at
defined intervals (e.g.
weekly meeting).
Include role-modeling
through joint visits with
supervisors.
Include spot checks of
the supervisor with the
community.
Enable the collection of
a clear basic set of data
that supports the
supervisor with
performance
management.
Enable the supervisor to
set real incentives in
case of good
performance.
Set clear
roles and
responsabil-
ities
Address restocking by
using data to make
effective forecasts.
Maximize resupply
efficiency by
communicating
availability of stocks.
Bring the supplies as
close as possible to
CHWs by leveraging
existing resources
(shops, private supply
chains, etc.).
Facilitate transportation
(either by
reimbursement or by
providing logistical
support).
Optimize
access and
system
efficiency
Enhance the community
perception of the role of
CHWs through branded
materials.
Give visibility to the
CHW-enabled outcomes
inside the community.
Celebrate
& reward
the work
of CHWs
Establish a clear career
path based on personal
inclinations and impact.
Provide incremental
training to enrich and
evolve competences.
Establish
a clear
career
path
SUPERVISOR
STANDARD
PROTOCOLS
REFERENCE
MATERIALS
VISIT
TRACKING
STOCK
TRACKING
HOUSEHOLD
TRACKING
BASIC MODULE
ON EDUCATION
SPECIAL MODULES
(e.g. RDT)
CHW
CERTIFICATION
BASIC MODULE
ON ICCM
REFERENCE
MATERIALS
MOBILIZATION FOR
SPECIAL EVENTS
BEHAVIOR CHANGE
DEMONSTRATIONS
STANDARD
PROTOCOLS
REFERRAL
PROTOCOLS
REFERRAL
TRACKING
REFERENCE
MATERIALS
ONE-TO-ONE
REVIEWS
SPORT PERFORMANCE
CHECK
GROUP
REVIEWS
‘LEAVE-BEHIND’
INSTRUCTIONS
EDUCATIONAL
GAMES
RESUPPLY BY
CONSUMPTION
ADDITIONAL
TRAINING MODULES
GRATIFICATION
BY BRANDED KIT
REIMBURSEMENTS
(e.g. TRANPORT)
INCENTIVES
THROUGH GADGETS
FACILITATION BY
BASIC ENABLERS
CARRIER
PATH
PERFORMANCE
BASED REPORT
ASSESS TREAT EDUCATE REPORT
BASICCOMPONENTSNENTSINDIVIDUALCOMMUNITYSUPERVISORCLINICDISTRICTSUPPLIERDESIGNPRINCIPLES
Establish clear roles of a
relationship to the CHW
(e.g. how often they see
Ensure a continuous
support and supervision
through meetings at
defined intervals (e.g.
Set clear
roles and
responsabil-
Address restocking by
using data to make
effective forecasts.
Maximize resupply
efficiency by
communicating
availability of stocks.
Bring the supplies as
close as possible to
CHWs by leveraging
Optimize
access and
system
efficiency
Enhance the community
perception of the role of
CHWs through branded
materials.
Give visibility to the
CHW-enabled outcomes
inside the community.
Celebrate
& reward
the work
of CHWs
Establish a clear career
path based on personal
inclinations and impact.
Provide incremental
training to enrich and
evolve competences.
Establish
a clear
career
path
Backpack Plus Framework
23.
24. TRAINING SERVICE DELIVERY REVIEWING RESUPPLY REWARDINGRECRUITING UPGRADING
INDIVIDUALCOMMUNITY
CHP
SUPERVISOR SUPPLIERHEALTH CENTER
SUPPLIES
ASSESS
& TREAT
TRUST
REPORT
COACH
REPORT
DIAGNOSTICS TOOLS ENABLERSCOMMODITIES
SUPPORT
ASSESS TREAT EDUCATE REPORT
HEALTH RELATED GOODS
SERVICES
LG BRANCH
INDIVIDUAL CHWCOMMUNITY
SUPERVISOR
SUPPLIES
ENGAGE
INFORM
COACH
REPORT SUPPORT
REPORT
REPORT
SUPPORT
SUPPLIERHEALTH CENTER DISTRICT
MAPPING OTHER PROVIDERS
MAPPING OTHER USERS
MAPPING PRIVATE OPPORTUNITIES
Backpack Plus Framework
25. product and service design
from research insights to
holistic solutions
Starting from core CHW needs highlighted during field research we
identified opportunities to improve the quality of the solutions they are
provided. Integrating physical tools and mobile-enabled services into one
cohesive experience will positively impact community health outcomes.
03
26. Current tools and process meant to support
CHWs are fragmented, often affecting
effectiveness and undermining motivation.
“The job aid
is our Bible”
CHW (UGANDA)
Backpack Plus Research Insight
28. From a disconnected
set of diagnostic tools
and medical
commodities to a
well-orchestrated
experience that
improves CHW
effectiveness.
Backpack Plus Toolkit
29. Storage and carrying solutions for tools and
commodities aren’t flexible enough and do not
support CHW workflows.
“The bag I was
given is big and
bulky, I never need
to carry that much.”
CHW (UGANDA)
Backpack Plus Research Insight
32. Data that is currently generated by CHWs and
other actors in the system is not consistent and
seldom turned into useful information.
“The data
collected here
is always
incomplete.”
DISTRICT MANAGER (SENEGAL)
Backpack Plus Research Insight
33. From one-way data
flows to closed
and effective
feedback loops
that provide real-
time access to
essential
information.
Backpack Plus Toolkit
34. CHWs are asked to cover an ever-increasing
variety of health domains, not always properly
supported by training and adequate tools.
“New training
means that they
are investing
in us!”
CHW (SENEGAL)
Backpack Plus Research Insight
35. Backpack Plus Toolkit
From irregular
training sessions
to a continuous
learning model
that targets CHWs
but also accounts
for the need to
educate their
communities.
36. Current incentive programs -monetary or
otherwise- often fall short of being perceived as
making the difference in the lives of CHWs.
“These people
put in their own
money to do
their job!”
CLINICAL OFFICER (UGANDA)
Backpack Plus Research Insight
37. Backpack Plus Toolkit
From fragmented
incentive programs
to a clear
hierarchy of roles,
responsibilities,
benefits and
opportunities for
growth over time.
38. Fragmented or inefficient supply chains can result
in perceived lack of CHW support, and undermine
the level of trust they need to be effective.
“Why should I walk
to the clinic if then
they don’t have
medicines?”
CHW (SENEGAL)
Backpack Plus Research Insight
39. Backpack Plus Toolkit
From closed
ecosystems to
integrated public
and private
sector initiatives
aimed at better
supporting CHWs
and Supervisors.
43. Backpack Plus Toolkit
Pneumonia
FROM 2 TO 11 MONTHS
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FROM 2 MONTHS TO 5 YEARS
ACT
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Malaria
FROM 4 MONTHS TO 3 YEARS
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ORS
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Amoxicillin
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Diarrhoea
FROM 2 MONTHS TO 5 YEARS
Zinc
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Chlorhexi
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Neonatal care
NEW BORN
Fever
FROM 0 TO 5 YEARS
TYPOGRAPHY
COLOR PALETTE
ICONS
Noto Sans Bold
Noto Sans Bold Italic
Noto Sans Regular
MAIN TEXT
SECONDARY TEXT
MAIN DISEASES GENERIC DISEASE
46. Backpack Plus System
Framework
A reference framework to
gather best practices,
assess gaps and align
partners to scale up existing
and future CHW initiatives.
Toolkit Emblem
A systemic set of physical
and digital tools to empower
CHWs and improve the
quality of the healthcare
services they provide.
A symbol for Backpack
PLUS that could be used by
the public health
community for advocacy
and large scale fundraising.