Why you're failing your remote workers - DWSC18
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Remote work is a hot topic and for good reason! It comes with great benefits such as access to diverse talent and geographical freedom. But it also brings up unique challenges and fears that can be hard to move past. Vincent Kok, Trello Engineering Manager, will discuss how the Trello team has successfully embraced remote, and how your organization can do the same without sacrificing relationships or productivity. You'll learn about the tools and practices Trello relies on, and leave feeling empowered to either strengthen your current remote culture or build one from scratch.
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Why you're failing your remote workers - DWSC18
- 1. VINCENT KOK | ENGINEERING MANAGER, TRELLO | @VINCENTKOK Why you’re failing your remote workers
- 2. Trello Engineering Manager at Trello About me @vincentkok Feel free to reach out Dutch You’ve probably already heard that ;)
- 3. The case for an office https://www.atlassian.com/company/careers/austin
- 4. The case against an office https://flic.kr/p/J58ou
- 8. Most of us work remote already
- 9. Types of remote Selective Some people can work remotely, most of the time top people we want to retain Remote friendly Anyone can work remotely and remote people are hired Distributed Offices at different locations Occasional Work from home so now and then
- 10. The benefits of going remote Agenda The things to sort out when going remote
- 11. WHY EVEN CONSIDER GOING REMOTE?
- 13. ~84% Of our applicants are remote
- 15. Diversity Hire people outside your local bubble Retention Remote provides a lot of flexibility to people Talent
- 16. Families Easy to drop off your kids, move to a more family or dog friendly area Flexibility Piece of mind Can always lower opacity to help focus attention. Occasional remote Need to work home for a day, no worries
- 17. Output Need to manage on output. No moar ”butts in the seat” Side effects Better product Diversity, i18n and collaborating remotely Productivity People seem to be more productive in a remote environment
- 19. MAKING REMOTE WORK, WORK THE DEVIL IS IN THE DETAIL
- 20. Play as a Remote Team Three angles The Remote Office Remote Culture
- 21. HOW TO STAY PRODUCTIVE IN A REMOTE WORKPLACE?
- 22. ASSUME REMOTE!
- 23. The opposite
- 24. Level the playing field
- 25. Audio and Video Good camera, mic and lightning! Get the basics right Proper setup Working from your bed might not be ideal long-term High-speed internet Key for communication
- 26. Core hours Everyone is online between 12-4 EST
- 28. HOW TO BUILD AN OPTIMAL REMOTE WORKSPACE?
- 29. Chat becomes the office
- 30. Don’t shout!
- 36. FORGET ABOUT THE PHYSICAL SPACE
- 37. Do NOT remotify office practice Whiteboard cameras Passively watch someone else Digital boards Mimicking office practice Telepresence robots Too creepy!
- 38. Your computer is your office now! REMOTE WORKSPACE
- 41. Connection The three pillars of remote culture EmpathyTrust
- 42. TRUST IS KEY IN A REMOTE ENVIRONMENT
- 43. Hire people that can work remotely “Managers of one” Focus on outcome Output is important, how do you measure success of your team Have remote leadership Make sure a part of senior leadership is remote too Visibility How do you track outcomes and decisions How to build trust
- 44. DACI
- 45. Connection On-boarding Trello HQ in NYC for your first week Team Hang out remotely with your team Off-sites Meet in real life to connect and workshop
- 46. Trello Together Photo: Matt Dolan
- 49. Inclusive events
- 50. 60% Trello is remote (as of August 2018)
- 52. Atlassian Values They guide what we do, why we create, and who we hire. Opencompany, nobullshit Buildwithheart &balance Bethechange youseek Play, asateam Don’t#@!% thecustomer
- 53. ASSUME POSITIVE INTENT SEEK FIRST TO UNDERSTAND
- 54. Be aware how the message comes across https://mashable.com/2012/09/24/misuses-punctuation/#3PIlLHLK2Gq1
- 55. With Context “I’m trying to figure out where the best place to put more advertising dollars, and I’m wondering whether the Sprocket project is a good place to land them. What are our results on that so far?” No context “What are the numbers for the Q4 Sprocket project?”
- 57. Only three! Talent Enlarge your talent pool Assume remote One person goes remote, everyone does Empathy Assume positive intent and use every possibility to connect
- 58. VINCENT KOK | ENGINEERING MANAGER | @VINCENTKOK Thank you!