Why work with The Dot Connect?
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This document discusses the services provided by The Dot Connect and why organizations should work with them. The Dot Connect uses human-centered design principles to help companies develop new product ideas through sprint prototypes. They guide clients in applying a discover-deliver-develop process to innovation, which can be difficult for companies focused on daily operations. The Dot Connect offers to do this innovation work for clients so they can benefit while focusing on core business. They encourage connecting to discuss experiences and how they can help organizations.
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THE WENCHES CRISIS RESPONSED racticePerfectTo best pre.docx
THE WENCHES CRISIS RESPONSE
D ractice
Perfect
To best prepare for a crisis, drill!
DIANE GAGE LOFGREN & JOHN NELSON
-f) [email protected]
^ [email protected]
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y its very definition, a crisis is no
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THE WENCHES CRISIS RESPONSED racticePerfectTo best pre.docx
THE WENCHES CRISIS RESPONSE
D ractice
Perfect
To best prepare for a crisis, drill!
DIANE GAGE LOFGREN & JOHN NELSON
-f) [email protected]
^ [email protected]
B
y its very definition, a crisis is no
time to get on-the-job training.
It's a time of intense pressure
when systems are strained, weaknesses
are amplified and crucial decisions
must be made on the spot. A blown first
impression can leave a lasting mark—and
be difficult to correct. The best way to
handle a crisis is to be prepared for one,
and the best way to do that is to practice.
In other words, drill.
Crisis drills are a critical part of health
care communications success, especially
in the age of social media. Crises are
more frequent now because of the com-
plexity and increasing transparency of
today's environment, and the ramifica-
tions are instantly known in one contin-
uous news cycle. The Internet and social
media have created more moving parts
and accelerated the making or breaking
of reputations during a crisis.
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duct training to practice ways to protect
the brand whue informing the public in
the event of a crisis. Drills allow orga-
nizations to practice making decisions
and engaging stakeholders in response
to the unexpected. They help to critique
individuals and responses before there's
real reputational skin in the game so that
when the time comes, teams are prepared
to respond in real time. Hosting crisis
trainings is critically important, even for
the most veteran issues manager.
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create a crisis scenario that includes
meaningful, challenging and realistic ele-
ments for the team to practice. In a recent
crisis drill. Kaiser Permanente designed
a scenario that was fictional but ground-
ed fuUy in reality, and it evolved and
escalated over time. Participants initially
were faced with what appeared to be a
medical error, but the crisis quickly grew
to include elements of medication abuse,
compliance failures, union concerns and
political sensitivity. This scenario was
played out over the course of 90 minutes
and was very carefully planned to
engage crisis communicators who share
accountability but work in nine
different states.
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debrief was conducted. All participants
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information and misinformation travel.
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a scenario, teams should decide on
the set of skills, structures or other
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Why work with The Dot Connect?
- 1. Why work with The Dot Connect?
- 2. Human Centred Design really works.
- 3. Embrace Warmer Save the lives of prematurely born children around the world. Approximately 1% of the price of a traditional incubator. http://embraceglobal.org/embrace-warmer/.
- 4. Dramatically reduced the number of paediatric patients who need to be sedated before using the machines. Resulted in less cancellations and a less stressful experience for patients. http://dschool.stanford.edu/student/doug-dietz/ GE Adventure Series MRI Machines
- 5. Introductory Project Sprint 90 minutes. 6 teams. 6 prototypes built & tested. 3 new products ideas that are going to be developed further. http://www.slideshare.net/hiongyt/project-sprint-case-study- digital-education
- 6. Theory is easy, practice is hard.
- 7. The steps are pretty simple.
- 8. Discover Deliver Develop Rinse and Repeat.
- 9. Applying them is not so easy.
- 10. It takes a certain skill and mind-set to be able to apply it effectively
- 11. It can be learnt, but it takes practice. We can guide you.
- 12. Time is precious, but you need to keep moving.
- 13. We all know that companies that stand still eventually die.
- 14. But we understand that you often get too caught up in daily operations and fire-fighting.
- 15. We understand that it’s hard to dedicate time and people to push for the next big thing.
- 16. Let us do it for you.
- 17. We can do the work while you reap the benefits.
- 18. Let’s connect. Share your experiences with us or learn how we can help you. @The_Dot_Connect http://www.slideshare.net/hiongyt www.thedotconnect.com findhiong@gmail.com