An agency represents multiple telecommunications carriers to provide businesses with choice, accountability, and relationships. They speak the language of telecom and can offer various solutions tailored to a business's needs. As the single point of contact, agencies ensure issues are resolved and bills are accurate. With experience across industries, they establish long-term relationships and provide a free telecom department to clients. Businesses that work with an agency leverage their expertise to productively deploy telecom solutions at the right price point.

1. Why Work With A Telecommunications Agent? Because We C.A.R.E!

2. Why Use An Agent? C.A.R.E. CHOICE ACCOUNTABILITY RELATIONSHIP EXPERIENCE

3. How Does An Agency Work? Represents one or many Telecommunications Companies to the business community. Services include Local, Long Distance, Internet Access, Wide Area Networks, Ethernet, VoIP, etc. Same as an Insurance Agent who offers multiple lines of service with one point of contact. Agency paid by the carrier. Customer gets benefit of agency experience at no cost. SOLUTION FOCUS – Not Product Focus We speak the language – you probably don’t AND PROBABLY DON’T WANT TO!

4. CHOICE Agencies who represent multiple carriers offer you different options to solve problems. As opposed to working with multiple direct carrier representative who can only show you one way to solve the problem. Choice of Solution (MPLS or Ethernet? Switched or Dedicated LD? VoIP or Traditional TDM) Choice of Price Point for same or similar solution Most businesses don’t know they can use an agent! Once they do, they seldom go back.

6. ACCOUNTABILITY Agencies vet the carriers they represent to assure the customer that the service works, the bills are accurate and support is available when something does go wrong. Our customers are encouraged to CALL US not the carrier at all times for any and all issues. Our customers enjoy a FREE TELECOM DEPARTMENT no matter how big or small your company. We OWN THE BUSINESS and are not going anywhere. Can your account rep say the same?

7. RELATIONSHIPS Agencies survive market and technology changes by having long term established relationships with clients and with their carriers. Customers who embrace an agent relationship enjoy a tremendous resource for multiple departments including IT, Accounting, Engineering, Marketing, Sales and HR. Agents also have relationships with other vendors and can provide recommendations for PBX, switch, router, cabling, etc.

8. EXPERIENCE Agents are professionals with many years experience. Universal Telecommunications began in 1995. Established agents have seen market and technology changes and know the difference between what works and what is hype. Ongoing education by both the carriers and the industry at Trade Shows, Seminars, Webinars. We are not afraid to tell you “NO” when we believe an idea does not fit your solution. Established agents have experience across a wide spectrum of businesses – auto, medical, legal, etc. – and are familiar with the systems and practices of your industry.

9. HOW TO GET STARTED? Agents solve problems. Have a problem, current or future business change? Growing? Shrinking? Moving? Is your contract coming up for renewal in the next 6 months? Do you even know? Auto Renew !? Start by faxing or emailing bill copies to us. Realize you don’t have to call the phone company any more! There is an option AT NO COST! Set up a face-to-face meeting to discuss your business now and what you would like to accomplish in the future. Telecom is about PRODUCTIVITY when properly deployed. Correct Solution at the right price point.

10. HOW WE WORK FOR YOU #1 - Your service is down and you need it fixed. You have a choice – call the carrier and report it or call me and go back to work. #2 – Your contract is up for review and you want comparisons. You can call and meet with all the possible carriers or just call me for a fair and balanced analysis. #3 – You just got hired to handle Telco for your company and you have a mess on your hands. You can dig in yourself or leverage us to save time and allow you to do some other work! #4 – You don’t understand your telephone bill, but we do. Send it to me for an explanation and possible alternative.