The document introduces A&B Groep's telecom expense management services, highlighting the importance of auditing and sourcing for effective telecom budget control. It discusses the prevalence of inaccuracies in telecom billing and the challenges organizations face in managing complex telecom expenditures. The services offered include contract audits, benchmarking, negotiation support, and a dedicated help desk for invoice-related issues.

1. Welcome to A&B Groep
Service in telecom based on facts and figures!
ALERT KOMUNIKACIJE
Telecom Expense Management Consulting

2. Welcome to ALERT
TEM solutions deliver full visibility of your global telecom spend, streamline your
processes and reduce your costs.
Its purpose is to achieve permanent and efficient control over an organisation’s
telecommunications.
ABOUT TELECOM EXPENSE MANAGEMENT
US TEM market is much more mature than the European market and that whilst TEM
is a ‘must have’ for large corporate global businesses and many medium companies
to keep control of the costs and their communications estate, it’s evolved this way
because some of the world’s largest companies are based the US therefore
and outsourcing TEM services in US based companies is pretty common.
It has been estimated that more than half of all telecom service invoices contain some type of inaccuracy.
These inaccuracies cause 7–12% of the total expense to be in error and only 15% of companies check properly
due to lack of jurisdiction and time to interpret.

3. Your ICT department has many responsibilities. The area of telecommunications (fixed,
mobile, data networks) is so complex and extensive that clear insight is often lacking.
Given the number of telecom and network services that a typical company uses, and the
hundreds or even thousands of monthly invoices that are received, it is next-to-
impossible to maintain good visibility into these business expenses. Most companies
don’t have the internal resources (trained staff, expensive software tools) to constantly
monitor and select the best telecom deals. In addition, choosing the most appropriate
telecom vendors requires a large investment of employees’ time. The resulting lack of
visibility into the communications landscape makes it difficult for senior management
to make optimal business decisions.

4. Our services
How may we help you?
Auditing &
Sourcing
Managed
Services
Operational
Support
Consultancy & Support
TEM starts with a comprehensive scan of all fixed and mobile telecom data networks, contracts, agreements,
expenditure and connections. The result is a full profile, based on which insight is obtained and optimisation can be
achieved.

5. .
OUR WORKING
METHOD

6. OPTIMIZATION
Auditing &
Sourcing
CONTRACT &
INVOICE AUDIT
INVENTORY
MANAGEMENT
• Review of your contracts to insure that billings are being rendered
according to the provisions of the contracts
• Check of invoices
• Tracks all bill disputes
Contract & Invoice Audit
Complete picture of organization
Total overview of your current inventory
Your benefits:
1) Optimization current contracts
2) Benchmarking current contracts with like sized
contracts of other providers
3) Renegotiate current contracts (if possible)
4) Request for information & Request for proposal
5) New Contract negotiations
Optimization current contracts and
possible renegotiations

7. Benchmarking & Negotiation
Request for information & Request for proposals
Deal with difficult negotiators
With telecom providers globaly
2
Contract negotiations3
Independent&Objective
Create value in your negotiations
15 years of experience
1 Your benefits are:
Ensure all terms and conditions meet or exceed
industry standards
Ensure Service Level Agreements that benefit your
organization will be included in your new contract
3 months after migration a contract / invoice audit
will be performed, to ensure the right execution of
the agreed upon conditions
Data collection of your current situation
Define your strategy and the wish list with
requirements
Preparation and execution of RFI & RFP

8. 1. Automation, workflow and processing tools to import bills
electronically
2. At any moment it is possible to obtain an insight into the status
Invoice loading & processing
Your benefits:
Allocate expenses to appropriate business unit, cost centre and employees
Cost allocation
Monthly behaviour analysis
Behaviour dynamics / analyses
Spend Analyses
1. User reports
2. Trend reports
3. Management reports
4. Regular invoice checks
Detailed trend reports and analyses
Based on the analyses and reports we give monthly tips and tricks
Recommendations |TCO Reduction based on Behaviour analytics

9. Help desk with dedicated Help Desk agents
You only have one contact person.
Advanced Trouble Shooting is available as 10
hours services from Monday till Friday
(08:00h – 18:00h CET).
24/7 Online ticketing system
The status of service requests can be
followed (24/7) via the online ticket system
and all services requests will be reported on a
monthly basis.
GET your ALERT now.
Support desk |
one-stop for all
telecom issues
We help you solve problems with telecom
invoices
No need for you to approach your telecom provider
Basic and Advanced Device Troubleshooting
Monthly reports with status updates on
service requests
General support & follow up on diagnosed issues
Order Placements and processing fulfilment

10. Thank you for your
attention.