In the future, every job and role that can be digitalized, will be digitalized. We are moving to smarter cities, but doesn’t that also require smarter organizations? What will be the future role of a DMO in this time of transformation? Frank provided an in-depth discussion about the future role for destination marketing, with some theoretical considerations and practical cases. Frank Cuypers is a strategic consultant for Visit Flanders, Associated Professor of Marketing at the University of Antwerp and also teaches City Marketing at Karel De Grote College. Frank has been integrally involved with transforming and creating a new strategy for Visit Flanders. He is a firm believer in a new way of marketing destinations who argues constantly with people who still confuse marketing with promotion. Frank is one of Europe’s leading experts on destination marketing and will bring an exciting international perspective. This will be a very informative and eye opening presentation that will force you to think outside the box.