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SoMeT Australia 2015 Frank Cuypers 1
IF GOD INVENTED A DMO…
SoMeT Australia 2015 Frank Cuypers 2
and the product
It’s about Hotelling …
not only about hotels
SoMeT Australia 2015 Frank Cuypers 3
SoMeT Australia 2015 Frank Cuypers 4
SoMeT Australia 2015 Frank Cuypers 5
SoMeT Australia 2015 Frank Cuypers 6
and the product
Avoid the Mouse Trap Fallacy
SoMeT Australia 2015 Frank Cuypers 7
SoMeT Australia 2015 Frank Cuypers 8
SoMeT Australia 2015 Frank Cuypers 9
and the potential consumer
Hard SM versus soft SM
SoMeT Australia 2015 Frank Cuypers 10
SoMeT Australia 2015 Frank Cuypers 11
SoMeT Australia 2015 Frank Cuypers 12
and the community
Communities are about
individuals …
not about followers
SoMeT Australia 2015 Frank Cuypers 13
SoMeT Australia 2015 Frank Cuypers 14
SoMeT Australia 2015 Frank Cuypers 15
SoMeT Australia 2015 Frank Cuypers 16
SoMeT Australia 2015 Frank Cuypers 17
SoMeT Australia 2015 Frank Cuypers 18
SoMeT Australia 2015 Frank Cuypers 19
and the community
Communities are about
rhythm …
not about rules
SoMeT Australia 2015 Frank Cuypers 20
SoMeT Australia 2015 Frank Cuypers 21
SoMeT Australia 2015 Frank Cuypers 22
SoMeT Australia 2015 Frank Cuypers 23
and service design
Moments of truth last forever
SoMeT Australia 2015 Frank Cuypers 24
SoMeT Australia 2015 Frank Cuypers 25
SoMeT Australia 2015 Frank Cuypers 26
Te = ∑Pe + Ec + Ic
SoMeT Australia 2015 Frank Cuypers 27
and the one thing you have to remember
It’s the strategy, stupid
SoMeT Australia 2015 Frank Cuypers 28
SoMeT Australia 2015 Frank Cuypers 29
From mission to vision: taking a short cut
Strategy is a trinity
 PROFIT PROPOSITION
 VALUE PROPOSITION
 PEOPLE PROPOSITION
- alignment -
SoMeT Australia 2015 Frank Cuypers 30
What if
God
created
a
DMO
SoMeT Australia 2015 Frank Cuypers 31
Suddenly remembers the
title of this presentation
Learning A
A DMO is …
… a destiny management
organisation
SoMeT Australia 2015 Frank Cuypers 32
Learning B
A DMO is …
… horizontal
SoMeT Australia 2015 Frank Cuypers 33
Learning C
A DMO is …
… … … …
SoMeT Australia 2015 Frank Cuypers 34
Learning A
SoMeT Australia 2015 Frank Cuypers 35

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