This document discusses how business process automation can improve workflows for customers, administrators, and subcontractors. It outlines their current "As Is" processes and desired "To Be" processes, and provides an example of an automated customer booking workflow that makes everyone involved happier by streamlining previously inefficient manual tasks.

1. Why do we need business process automation ?
(from https://wiki.smu.edu.sg/is480/IS480_Team_wiki%3A_2013T2_Carpe_Diem)

2. Customer – As Is

3. Customer –To Be

4. Administrator – As Is

5. Administrator –To Be

6. Sub Contractor – As Is

7. Sub Contractor –To Be

8. Workflow – As Is

9. Workflow –To Be

10. Customer BookingWorkflow

11. Finally, Everyone is Happy