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WHO, ME BIASED?
Biases, heuristics and their
implications for developing insights
Andrew	Grenville	
Maru/Matchbox	
The	Festival	of	NewMR,	March	2020
Sponsors	
Gold	
Silver	
	
	
The	Festival	of	NewMR,	March	2020
3
Maru/Matchbox - ConfidentialMaru/	-	Confidential	
WHO, ME BIASED?
Biases, heuristics and their
implications for developing insights
4
Maru/Matchbox - ConfidentialMaru/	-	Confidential	
“Intelligence analysts must
understand themselves before
they can understand others.”
Richards J. Heuer, Psychology of Intelligence Analysis
5
Maru/Matchbox - ConfidentialMaru/	-	Confidential	
WE ARE PATTERN
SEEKING MACHINES
6
Maru/Matchbox - ConfidentialMaru/	-	Confidential
7
Maru/Matchbox - ConfidentialMaru/	-	Confidential	
DON’T BELIEVE
EVERYTHING YOU THINK
8
Maru/Matchbox - ConfidentialMaru/	-	Confidential	
Don’t
believe
everything
you think
9
Maru/Matchbox - ConfidentialMaru/	-	Confidential	
“I get by with a little help from
my friends.”
Lennon and McCartney
TEAMWORK
10
Maru/Matchbox - ConfidentialMaru/	-	Confidential	
“Doubt is an uncomfortable
position, but certainty is a
ridiculous one.”
Voltaire
DOUBT
11
Maru/Matchbox - ConfidentialMaru/	-	Confidential	
“I watch a lot of astronaut
movies…Mostly Star Wars. And
even Hans and Chewie use a
checklist.”
Jon Stewart
CHECKLISTS
12
Maru/Matchbox - ConfidentialMaru/	-	Confidential	
BIAS DETECTION CHECKLIST Yes No
Did we learn from feedback from prior projects? £ £
Did we get input on our preliminary thinking and
ideas for insights from a diverse team? £ £
Did we actively doubt our conclusions? £ £
Did we actively consider and test out multiple ideas,
not just our initial conclusion? £ £
Do we have a broad range of evidence—including
from outside our research—to support our
conclusions, or are we riskily reliant on a few pieces
of information?
£ £
13
Maru/Matchbox - ConfidentialMaru/	-	Confidential	
TEAMWORK HELPS YOU
DEVELOP DEEPER INSIGHTS BY
MAKING FRESH CONNECTIONS
14
Maru/Matchbox - ConfidentialMaru/	-	Confidential	
BIASES MISLEAD
Teamwork, doubt and checklists can
curb bias, and deepen insights
Q	&	A	
The	Festival	of	NewMR,	March	2020	
Ray	Poynter	
NewMR	
Andrew	Grenville	
Maru/Matchbox
Sponsors	
Gold	
Silver	
	
	
The	Festival	of	NewMR,	March	2020

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