It is not difficult to provide the chat support service to the clients. But some questions, like: What kind of chat support do you need?, will always need your attention. How can you be confident that the procedure you choose is the right one for your company? Here, we'll give you more information regarding whether live chat or a chat bot is a better option. Reference URL - https://bestbpocompany6.wordpress.com/2022/12/20/live-chat-vs-chatbot-which-is-better-for-your-business/

1. www.volansinfo.com

2. Look around you will find numerous systems after
the digital transformation has enhanced their
working quality. This era is utilizing technology for
almost every aspect of businesses. The channel of
communication has emerged for both personal and
professional use. Almost all customer does expect
the companies to offer them chat support.

4. Features that differentiate
between live chat support and
chatbot

5. Let us begin with the live chat, it is the process
through which the communication channels are
used to interact with the customers through
messaging. This process can be used for your
website as well as social media platforms. This
support of interaction with customers is handled by
human professionals who can understand the
emotions of customers.
O n the other hand, a chatbot is a process that mimics human
interaction with customers. They are used for collecting data from
customers and nurturing leads. Chatbots service can also be
integrated with your website and social media messaging aspects.
This support is handled by machine learning or artificial
intelligence for offering human interaction.

6. Breaking the dilemma-live chat
and chatbot as a service
complement each other

7. Here we will be listing a few major perks of chatbot
and live chat support services used together. They are :
Flexibility with the offering:
When both of these chat support services
are considered together they offer 24*7
support.

8. Increment in chat conversion rate:
It is also noted that the
businesses working with both
the services have good
chances of converting chat
into potential buyers.

9. Enhancing customer satisfaction:
Working with both the live chat and
chatbot together can increase the level of
customer service. The 24*7offerings,
smooth functioning, connectivity for
resolving queries and so much more will
enhance customer satisfaction.

11. When used as a bundle together
these two can enhance the chat
support for your business. The
areas where the live chat lacks can
be covered by the chatbot as a
service and then vice versa.

12. Contact us :-
Address - U.S.A
Mail Id - sales@volansinfo.com
Phone - +
919911348666
Website -https://volansinfo.com
Reference URL -
https://bestbpocompany6.wordpress.com/2022/12/20/live-chat-vs-
chatbot-which-is-better-for-your-business/