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Digital transformation in practice
1) Digital transformation has become imperative for businesses both large and small as customers, suppliers, and competitors increasingly operate in the digital world. 2) Digital technologies enable businesses to extend service delivery, lower operational costs, and enhance customer experiences. Digital transformation changes not just operations but organizational structure, culture, and ways of thinking. 3) The digital transformation program lifecycle involves discovery, alpha, beta, and go-live phases with an agile approach and transparency across processes. Discovery identifies pain points and business needs while alpha explores solutions and develops business cases. Beta implements small pilots for feedback before full go-live rollout.
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Digital transformation in practice
- 1. SUCCESS BUSINESS Date: 15thAugust 2018 www.pyramidplatforms.com DIGITAL TRANSFORMATION FORUM 2018 – THE NEW WAVE Charlie Chen
- 2. Slide Engage Educat e Excel Digital Transformation inPractice It is an industry evolution 1 • Your Customers, suppliers and many of you competitors are fundamentally in digital world • Digital transformation has become imperative for all business, small, medium and large. (Brian Rashid) • Digital technology enable us to extended our services delivery spectrum • Digital technology provide us a new way to lower operational cost and at same time to enhance customer experiences • Digital transformation not just change the way are operating but also changed way of our thought and organization structure and culture .
- 3. Slide Engage Educat e Excel Table of Contents •Let’s work together to make it happen • How to start the Journey: Develop Wining Strategy • The Digital Transformation Program Life Cycle • Discovery • Alpha • Beta • Go Live • Practical Example • Q&A 2
- 4. Slide Engage Educat e Excel Make it Happen WHY? •Maintain competitive edge • Fulfil customer demand • Better product • Better services • Improve productivity • ? • ?? • ???
- 5. Slide Engage Educat e Excel Start the Journey WhatI am try to accomplish? • Correct Value Proposition: Business technology objective NOT IT Decision • Using digital transformation to help your client to get what they desire • Using digital transformation to achieve operational excellence and increase bu siness agility • Digital technology has enabled you to have deep knowledge of the insight of y our operation than ever before • Digital transformation will lay a solid foundation of your Business Intelligent wh ich can enable the company quickly and effectively responding to the nee opp ortunities and threats in the market
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- 7. Slide Engage Educat e Excel Digital Transformation Mechanism Teamwork and Process Transparency Discovery Alpha Beta Live
- 8. Slide Engage Educat e Excel Discovery Ensure key stakeholder(s)early engagement • Identify Pain Point(s): real need and problem faced by the business – Workshop to discuss pain points with key stakeholders – Summarize pain points and prioritize the required solution – Articulate Business needs – Review Pain Points |Solution |Prioritize |cost |ROI/TOC table – Current Business Process Analysis • Ensure it business technology requirement not IT requirement • Analysis Gap between customer requirement and current product/service able to pro vide • Productivity, efficiently, and cost constrains etc. • Competitors are gaining market shares • Environmental issues (noises, pollutions, etc.) and possible health and safety issues • Customer satisfactions concerns
- 9. Slide Engage Educat e Excel Alpha Gap Analysis andResearch solutions • Explore multiple solution and • compare Pros/Cons • RFP/RFQ Process • Solution Feasibility Study • Cost Analysis • Return on Investment Analysis • Operational Impact Analysis • Risk Analysis • Develop business case • Secure funding • Resource planning
- 10. Slide Engage Educat e Excel Beta Process Transparency • Keythe objective/deliverable realistic(define minimum viable) • SOW delivery and sign off by Key stakeholders • Multiple phases approach • Solution small scale pilot • Collect feedback • Review pilot result • Go/No Go workshop
- 11. Slide Engage Educat e Excel Go Live Phase outold processes (optional) • System Roll out • Migrate production data • End users training • Transfer it to production environment • Establish BAU processes • Documentation • Stakeholder sign off
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- 13. Slide Engage Educat e Excel Overview of theDigital System • It is a core business process automation system and leverage Cloud infrastructure and SaaS. • The System has a front end interface for field Services Quality Inspector(s) to collect raw data. • The system has backend interface which enabling Operations Manager to • review the data in a systematic fashion (via Internet web browser). • The build-in analytical tools helps ops manager effectively and systemically managing the workforce on clients’ sites • The system also can generate service delivery reports. Discovery Alpha Beta Live
- 14. Slide Engage Educat e Excel System Data ProcessIllustration Dater set A Quality Inspec tion Data H&S Inspectio n Data http://www.cleantelligent.com/ QA Inspection data Store BI Data Process Int./Ext. Reports QA Inspector
- 15. Slide Engage Educat e Excel Transformation Program Lifecycle Clients’ SOW Digital Forms Datainput and Process End User Training System Go Live Further customize if required
- 16. Slide Engage Educat e Excel End User Communityof the System iOS App System Web Interface Analytical reports + System Web Interface Analytical reports C Level Regional General Manager Site Manager Site manager Customer Services Manager State Manager A State Manager B State Manager C Site Inspector Site Inspector Site Inspector Site Inspector
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