practical approach of business digital transformation

1. SUCCESS BUSINESS
Date: 15th August 2018
www.pyramidplatforms.com
DIGITAL TRANSFORMATION FORUM 2018 – THE NEW WAVE
Charlie Chen

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Digital Transformation in Practice
It is an industry evolution
1
• Your Customers, suppliers and many of you competitors are fundamentally in
digital world
• Digital transformation has become imperative for all business, small, medium
and large. (Brian Rashid)
• Digital technology enable us to extended our services delivery spectrum
• Digital technology provide us a new way to lower operational cost and at
same time to enhance customer experiences
• Digital transformation not just change the way are operating but also changed
way of our thought and organization structure and culture
.

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Table of Contents
• Let’s work together to make it happen
• How to start the Journey: Develop Wining Strategy
• The Digital Transformation Program Life Cycle
• Discovery
• Alpha
• Beta
• Go Live
• Practical Example
• Q&A
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Make it Happen
WHY?
• Maintain competitive edge
• Fulfil customer demand
• Better product
• Better services
• Improve productivity
• ?
• ??
• ???

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Start the Journey
What I am try to accomplish?
• Correct Value Proposition: Business technology objective NOT IT Decision
• Using digital transformation to help your client to get what they desire
• Using digital transformation to achieve operational excellence and increase bu
siness agility
• Digital technology has enabled you to have deep knowledge of the insight of y
our operation than ever before
• Digital transformation will lay a solid foundation of your Business Intelligent wh
ich can enable the company quickly and effectively responding to the nee opp
ortunities and threats in the market

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Transformation program Life Cycle
Agile

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Digital Transformation Mechanism
Team work and Process Transparency
Discovery Alpha Beta Live

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Discovery
Ensure key stakeholder(s) early engagement
• Identify Pain Point(s): real need and problem faced by the business
– Workshop to discuss pain points with key stakeholders
– Summarize pain points and prioritize the required solution
– Articulate Business needs
– Review Pain Points |Solution |Prioritize |cost |ROI/TOC table
– Current Business Process Analysis
• Ensure it business technology requirement not IT requirement
• Analysis Gap between customer requirement and current product/service able to pro
vide
• Productivity, efficiently, and cost constrains etc.
• Competitors are gaining market shares
• Environmental issues (noises, pollutions, etc.) and possible health and safety issues
• Customer satisfactions concerns

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Alpha
Gap Analysis and Research solutions
• Explore multiple solution and
• compare Pros/Cons
• RFP/RFQ Process
• Solution Feasibility Study
• Cost Analysis
• Return on Investment Analysis
• Operational Impact Analysis
• Risk Analysis
• Develop business case
• Secure funding
• Resource planning

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Beta
Process Transparency
• Key the objective/deliverable realistic(define minimum viable)
• SOW delivery and sign off by Key stakeholders
• Multiple phases approach
• Solution small scale pilot
• Collect feedback
• Review pilot result
• Go/No Go workshop

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Go Live
Phase out old processes (optional)
• System Roll out
• Migrate production data
• End users training
• Transfer it to production environment
• Establish BAU processes
• Documentation
• Stakeholder sign off

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Practical Example

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Overview of the Digital System
• It is a core business process automation system and leverage
Cloud infrastructure and SaaS.
• The System has a front end interface for field Services Quality Inspector(s)
to collect raw data.
• The system has backend interface which enabling Operations Manager to
• review the data in a systematic fashion (via Internet web browser).
• The build-in analytical tools helps ops manager effectively and systemically
managing the workforce on clients’ sites
• The system also can generate service delivery reports.
Discovery Alpha Beta Live

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System Data Process Illustration
Dater set A
Quality Inspec
tion Data
H&S Inspectio
n Data
http://www.cleantelligent.com/
QA Inspection
data Store
BI Data
Process
Int./Ext.
Reports
QA Inspector

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Transformation Program Lifecycle
Clients’
SOW
Digital
Forms
Data input
and Process
End User
Training
System
Go Live
Further customize
if required

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End User Community of the System
iOS App
System Web Interface
Analytical reports + System
Web Interface
Analytical reports C Level
Regional General
Manager
Site Manager Site manager
Customer
Services
Manager
State Manager A State Manager B State Manager C
Site
Inspector
Site
Inspector
Site
Inspector
Site
Inspector

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