When consumers have problems with a website- their evaluations of e-se.pdf

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When consumers have problems with a website, their evaluations of e-service quality will be based on _______. a. Reliability, privacy, and assurance b. Tangibility, efficiency, and fulfillment c. Responsiveness, compensation, and contact d. Empathy, efficiency, and expectations e. Efficiency, fulfillment, reliability, and privacy.

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