This document discusses how startups can develop strong brands with personality to connect with customers. It notes that while short pitches may work for things like accelerators, talking to customers requires more substance. The document examines great startup brands like Warby Parker and Mailchimp that have embraced personality and gained customer advocates as a result. It acknowledges developing this kind of brand success is difficult but offers to share ways for startups to harness their own brand personalities through the talk.