This document provides an agenda and overview for extracting and sharing insights from user experience research. It discusses tagging relevant events in test videos, evaluating problem priorities, and collating insights across tests. Extracting insights focuses on what users say and do. Events are understood in terms of problems, positives, or other observations. Example insights are provided on included services and fees. Next steps discussed are demonstrating the WhatUsersDo platform for analysis, recommendations reports, and other advanced reports. The platform helps prioritize issues and provides insights to drive decision-making.