What you should do when your freight is damaged or lost
1. Take a Careful Look at Delivered
Freight and Inspect all Details.
Take a Photo of Damages for
Documentation.
Never Discard a
Damaged Freight.
Pay the Freight as Soon as
Possible.
Keep All Necessary Documents.
Fill Out the Freight Claim
Properly.
Inspect the entire shipment and
separate damaged freights to
avoid the spreading of damage.
Don’t leave out a single damaged
freight because you can ask for
compensation for every damaged
good.
Gather as much information and
evidences as possible to support
the validity of your claim.
Delaying the payment may
open up to more problems than
solutions.
Specify the shipment, type of
damage, total amount of
claimed items, and a clear
demand for payment.
Take down notes and photos.
Make it detailed and specific so
it would be easier to ask for
compensation.
What You Should Do When Your
Freight is Damaged or Lost
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