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What we learned from analysing 5,300 teams on Microsoft Teams
- 1. #M365May @M365May M365May.com THANK YOU TO OUR SPONSORSTHANK YOU TO OUR SPONSORS
- 2. #M365May @M365May M365May.com TRADITIONAL OWNERS We acknowledge the traditional custodians of the land on which this online conference is hosted, and the traditional custodians of the lands where our Australian-based speakers and participants are located. We would also like to pay our respects to Elders past, present and future Tēnā koutou, tēnā koutou, tēnā tātou katoa. On behalf of M365 May we would like to welcome and acknowledge all our speakers and participants from Aotearoa New Zealand. Thank you for supporting this hui. Tēnā koutou, tēnā koutou, tēnā tātou katoa. WELCOME TO OUR SPEAKERS AND PARTICIPANTS FROM AROUND THE WORLD
- 3. #M365May @M365May M365May.com CODE OF CONDUCT THE QUICK VERSION Our conference is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. We do not tolerate harassment of conference participants in any form. Sexual language and imagery is not appropriate for any conference venue, including talks, workshops, parties, Twitter and other online media. Conference participants violating these rules may be sanctioned or expelled from the conference without a refund at the discretion of the conference organisers. Be constructive, be respectful, be helpful and be kind. THE LESS QUICK VERSION www.m365may.com/code-of-conduct
- 4. M365 May – Friday 1 May 2020
- 5. 5 5,300+Teams; 15 Organisations; 47k+ active members
- 6. 6 Teams – “Luxury Immigration Camp” 70-95% of all messages 40% Active “Teams”
- 8. 8 Snippet of key findings • Large gap between best and average performers. • The “best” are exceptional though • Staff on average are members of 3Teams but are mostly active in just one. • Teams is being used as a hub. Almost 70% of Team sites having tabs added. Excel was the most popular tab added, followed by SharePoint and Planner. • Teams is used to collaborate within business units, Yammer connects between them Download full report today at www.swoopanalytics.com “Best” Use Cases • “Around the clock/globe” Surveillance • On-Shore/Off-shore Teams • Global Change Programmes • Internal/External ProjectTeams “NecessarilyVirtual”
- 9. 9 Microsoft Teams Emerging Worst Practices Over-formalize and over-structure the Teams roll out Allow the IT department to dictate how to use Teams (without letting other parts of the business have a say) Replicate the status quo in Teams Relying on senior executives to lead the change Use Teams as an alternative to Yammer, SharePoint and OneNote
- 10. 10 Regarding Microsoft Teams deployment, which of these emerging worst practices do you think your organisation is guilty of?
- 11. 11 By how much do you think activity on Microsoft Teams increased in March?
- 12. 12 Stop Press: Average 210% increase in activity in Microsoft Teams and 70% in Yammer in March
- 13. You Choose Your Appetite for Change Efficiency Agility Transformation Organizational Change Effort Risk • Digital Teams parallel existing structures • Opt in usage only • Compulsory use by project teams • Opt in usage for BAU teams • Teams used to facilitate fully agile organization • Existing structure transformed Team Team Team Team Team Team Team Team Team BAU Projects Team Team Team Team Team Team Team Team Team
- 14. Yammer and Teams – Cultural Modelling Yammer Cross-Enterprise InteractionsTeams Cross-Enterprise Interactions
- 16. 16 #WhatI’mDoingToday One of the top performingTeams from our benchmarking of more than 5,300 teams.
- 17. 17 #WhatI’mDoingToday – 15 team members “We go toTeams to work,” Naomi Souza, Director of Presence and Assets, RealFoundations. • Teams is where you do day to day work, with a defined group of people – your team. • Yammer is where you ask questions to find answers and share knowledge. “Yammer is that virtual water cooler that you go to when you’re not quite sure who might benefit from the interaction or who might have the answer that you’re looking for,” Naomi Souza.
- 18. #M365May @M365May M365May.com COMPETITION WEEK 1 REGISTERED PARTICIPANTS - SCAN THE QR CODE TO ENTER THE PRIZE DRAW COMPETITION AND PRIZE RULES m365may.com/competition-rules
- 20. 20 Collaborative Overload? 0 500 1000 1500 2000 2500 3000 3500 4000 4500 Activity(Posts,Replies,Likes,Mentions,chats) Activity by Persona (3 months) Broadcasters Catalysts Responders Engagers Overload Risk? ~ 1 activity every minute ~ 2 interaction every minute
- 21. 21 • Set up in no time • Secure: Data stored in region of choice • No installation cost, no configuration required • Option for federated login • Self-serve access for all
- 22. 22 The SWOOP MicrosoftTeams Benchmarking Report available for download now https://www.swoopanalytics.com/benchmarking /microsoft-teams-benchmarking/
- 23. 23 Which of your teams are thriving in the COVID-19 enforcedWFH? We are looking for organisations who are willing to work with SWOOP in monitoring the journey through and beyond COVID-19. We aim to use SWOOP to monitor for a period of up to 2 months, updated weekly: 1.Activity Levels 2.Participation Levels 3.Engagement Levels 4.Innovation Levels Interested? Please contact Dr. Laurence Lock Lee - llocklee@swoopanalytics.com
- 24. Any questions?
- 25. Thank you
Editor's Notes
- We acknowledge the traditional custodians of the land on which this online conference is hosted, and the traditional custodians of the lands where our Australian-based speakers and participants are located. We would also like to pay our respects to Elders past, present and future. Tēnā koutou, tēnā koutou, tēnā tātou katoa. Ko Rebecca Jackson tōku ingoa. Nō Melbourne au. On behalf of M365 May I would like to welcome and acknowledge all our speakers and participants from Aotearoa New Zealand. Thank you for supporting this hui.
- Laurie has touched on best practices. I want to show you an example of a best practice team, from RealFoundations, a professional real estate services firm headquartered in Houston. Naomi works in Dallas. Her team is in Chennai, India. Yet every day they work together on the same projects in Teams. They do this by doing a post every day called What I’m Doing Today. Each team member does a short post about what they’re working on. Naomi can manage her team this way, work can be picked up and there is a repositoray of what they’ve worked on.
- What sort of team do you think #WhatI’mDoingToday would be?
- In the report we have a section on People Analytics ... So you are getting a preview look here. Lets look firstly at the topic that Rob Cross writes on a lot...collaborative overload. What we have here is interaction profiles of the more active individuals from our sample. By using the personas we can start to differentiate between activity and cognitive overload. A good example of this is this person up here who is pumping out broadcasts at a great rate. Broadcasters can just pump stuff out there as they don’t really care much how people respond ... Not much overload there, However if you are an engager or responder you have to read and internalize every post that you respond top ... This is much more draining And as you can see these people a doing discussion posts or chat messages at 2 a minute .... Overload? Now if you are one of the people at the top here you may not even realise you are overloaded. But if you see it in the context of what everyone else is doing ... the classic nudge, you probably don’t need much convincing if you were told to slow down a bit.