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$788K
$1.1M
Avoidance of unplanned downtime
Avoidance of catastrophic failure
© 2016 Forrester Research, Inc. All rights reserved. Forrester is a registered trademark of Forrester Research, Inc.
This document is an abridged version of a case study commissioned by ABB titled: The Total Economic Impact Of ABB Preventive Maintenance, September 2016.
The full study, including a complete list of disclosures, can be found at www.abb.com/turbocharging.
Three-yearriskadjusted
SUMMARY OF BENEFITS
NPV
$
1.3M
PAYBACK
IMMEDIATE
202%
ROI
. . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . .
CUSTOMERS EXPERIENCED
THESE QUALITATIVE BENEFITS
I wouldn’t consider using a
third party. We are watching
costs, but we cannot sacrifice
the reliability, comfort, and
higher level of safety we get
from the OEM parts.
Optimized Assurance of
long-term
availability
Reduced risk of
unplanned
downtime
VOICE OF THE CUSTOMER
We put safety and
reliability at the heart of
everything we do. [Using
ABB’s service] gives me
the best assurance that
the equipment will be
serviced or overhauled
competently and safely.
By getting people
who manufacture the
turbochargers and
understand them to
service them, we
reduce the risk of
turbochargers failing
in operation.
The Forrester Total Economic Impact™
Of Preventive Maintenance By ABB Turbocharging
Through three customer interviews and data aggregation, Forrester concluded that Preventive Maintenance by

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What is your equipment maintenance strategy?

  • 1. $788K $1.1M Avoidance of unplanned downtime Avoidance of catastrophic failure © 2016 Forrester Research, Inc. All rights reserved. Forrester is a registered trademark of Forrester Research, Inc. This document is an abridged version of a case study commissioned by ABB titled: The Total Economic Impact Of ABB Preventive Maintenance, September 2016. The full study, including a complete list of disclosures, can be found at www.abb.com/turbocharging. Three-yearriskadjusted SUMMARY OF BENEFITS NPV $ 1.3M PAYBACK IMMEDIATE 202% ROI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CUSTOMERS EXPERIENCED THESE QUALITATIVE BENEFITS I wouldn’t consider using a third party. We are watching costs, but we cannot sacrifice the reliability, comfort, and higher level of safety we get from the OEM parts. Optimized Assurance of long-term availability Reduced risk of unplanned downtime VOICE OF THE CUSTOMER We put safety and reliability at the heart of everything we do. [Using ABB’s service] gives me the best assurance that the equipment will be serviced or overhauled competently and safely. By getting people who manufacture the turbochargers and understand them to service them, we reduce the risk of turbochargers failing in operation. The Forrester Total Economic Impact™ Of Preventive Maintenance By ABB Turbocharging Through three customer interviews and data aggregation, Forrester concluded that Preventive Maintenance by