What id can_learn_from_ux_122011
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Presentation to the Portland American Society for Training & Development Learning Leaders SIG. Research and analysis techniques that trainers can borrow from the user-centered design to help solve performance problems. Presented 12/1/2011.
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What id can_learn_from_ux_122011
- 1. ASTD Learning Leaders SIG WHAT TRAINING CAN LEARN FROM UX Jeanne Turner Barbara Holmes
- 3. WHAT IS UX?
- 5. Examples of User Experience Photo by jzawodn: http://www.flickr.com/photos/jzawodn/58133212/sizes/z/in/photostream/
- 6. Examples of User Experience Photo by laughing squid: http://www.flickr.com/photos/laughingsquid/3033724807/sizes/l/in/photostream/
- 7. Examples of User Experience Photo by pin add: http://www.flickr.com/photos/pinadd/2858659917/sizes/z/in/photostream/
- 8. Examples of User Experience Photo by szilard: http://www.flickr.com/photos/szilard/2158760035/sizes/z/in/photostream/
- 9. Examples of User Experience Castle and Mickey photos by Express Monorail: http://www.flickr.com/photos/expressmonorail/4007361094/sizes/o/in/photostream/, http://www.flickr.com/photos/expressmonorail/3084577531/sizes/l/in/photostream/ Princess photo by armadillo444: http://www.flickr.com/photos/armadillo444/5392520554/sizes/o/in/photostream/ Towel photo by mr matt: http://www.flickr.com/photos/mrmatt/229129736/sizes/z/in/photostream/
- 10. What is User-Centered Design? User-Centered Design is a process that is intended to create a product, service, or system centered around the users' needs and goals and that hopefully leads to an overall positive user experience.
- 12. INTERSECTION OF UX & TRAINING Significant skills and mindset crossover make the two disciplines natural partners
- 13. Similarities
- 18. KEY UX TOOLS
- 20. A data visualization and a research technique that can identify gaps and opportunities. CUSTOMER JOURNEY
- 23. ACTIVITY: CUSTOMER JOURNEY How did you get to your current career? How did you end up in your current living situation?
- 25. PERSONAS & CONTEXT SCENARIOS
- 26. Personas User Research informs the creation of personas, representative user archetypes that are used to guide the design process.
- 27. Context scenarios User Research is also used to create context scenarios, descriptions of our personas within the context of their need state and the tasks they need to complete to meet their goals.
- 29. ACTIVITY: STRING OF PEARLS
- 31. PROTOTYPING & USABILITY TESTING Build and test mockups and sequences to ensure that the program/training works as intended.
- 32. Prototyping
- 35. ACTIVITY: USABILITY TESTING ASTD Learning Leaders Who's gonna come up here and volunteer?
- 36. CONCLUSION UX and Training are natural partners as each leverages complementary skills and outcomes
- 37. QUESTIONS If you need to reach us: Barbara Holmes Email: bholmes@isitedesign.com Twitter: @volleyballbarb Jeanne Turner Email: [email_address] Twitter: @jean_marie ASTD Learning Leaders
Editor's Notes
- Introduction & Overview of Presentation 5 minutes
- itsybitsycute.blogspot.com
- (Jeanne) 15 minutes Definition and description High-level examples
- What does it mean to employ a user-centered design process?
- (Barbara) 20 minutes Both UX and ID focus on solving performance problems
- Instructional Design is: Focus on end-user Established development models Many research techniques Technology agnostic UX Focus on end-user Established development models Many research techniques Technology agnostic; but man-made objects always play a role
- So in training, the goal of a good UX is that the interface doesn’t interfere with the learning. “Don’t make me think”
- (Jeanne) 10 minutes Training!!! UX tools that you can add to your training design resources High-level descriptions of: Customer Journey Personas and context scenarios Prototyping and usability testing
- A customer journey is a visual way of describing the everyday experience that your customers have when they do business with you. er journey mapping builds a mirror and enables us to question why we do the things we do. It makes things visible, which might have been right in front of us, but were so familiar we did not notice them or question them. It never occurred to us we could change them. It brings knowledge, already embedded in the organisation, to the surface and makes explicit what is implicitly already there. When are they useful? 3 types Visualize data that you’ve collected about your customers; a dimension/extension of a persona. To describe how a company does business with its customers; an internal visualization of a process A device to help people tell a story that is meaningful to them.
- Customer’s words; their emotions, their language and taxonomy, their passions. http://acozykitchen.com/whole-wheat-buttermilk-biscuits/
- How did you get to your current career?
- Draw for 5 minutes. One example come up and share in front of group.
- http://www.f13.net/index.php?itemid=788
- (Jeanne) 20 minutes
- http://www.copyblogger.com/open-loops-2/ Example scenarios: Fire station buys a new ladder truck using the latest smokerator extinguishing system. The station crew has to be trained and is the pilot for the city rollout/adoption of the truck. Problem statement: employees are getting too fat from sitting around too much. Devise a program to get more exercise and reduce health costs.
- (Barbara) + Activity 20 minutes http://www.callies.com/prototyping/
- Custom art created using Wordle. www.wordle.net
- Gary Larsen, Far Side
- Providence Health Plan photo.
- : Usability Testing http://3-b-s.in/keyword/surprised+face/ NEB usability test – this is a local prototype Go to OHSU and find out how much it would cost to get a botox treatment
- (Barbara, and Jeanne) 10 minutes http://www.naturepods.com/tag/pollinator Both focused on solving performance problems Training focuses on the content UX focuses more on the interfaces/mediators to the content.