What have we learnt from digital startups and entrepreneurs to design and deliver better public services? https://docs.google.com/presentation/d/1FyYJ-uE4KoK1M7CIA5m6npr1i-xV6GEZjtXfZSJ5rzY/edit?usp=sharing

1. Septembre 2nd 2020

2. What have we learnt from digital
startups and entrepreneurs to design
and deliver better public services?

3. WHO ARE WE AND WHAT
DO WE DO?

4. Béatrice Mercier
Programme Coordinator for
beta.gouv.fr, the French Governement’s
incubator for Digital Public Services
● Building partnerships within government to
launch new digital public services
● Mentoring civil servants to “think like an
entrepreneur”
● Building teams to deliver effective public
services

5. Mauko Quiroga

7. WHAT IS BETA.GOUV.FR ?

8. A Prime Minister’s initiative to help people stop wasting their time
by offering them effective solutions to their problems

9. WHY IS BETA.GOUV.FR ?

11. Henri Verdier

14. Pierre Pezziardi

19. WHAT DO WE DO?

20. We build and deliver digital public services which offer effective
solutions to :
SIMPLIFY
Services which make the
lives of citizens,
businesses and civil
servants easier.
FIX
Help make existing
public policies more
impactful.
INNOVATE
Design new digital
government services from
scratch.

21. mes-aides.gouv.fr
Social benefits eligibility simulator
SIMPLIFY
Services which make the
lives of citizens,
businesses and civil
servants easier

22. leximpact.an.fr
Evaluate the impact of the Budget Bill
FIX
Help make existing
public policies more
impactful.

23. transport.data.gouv.fr
The National Access Point for transport data:
Gather data from the entire mobility offer across France
INNOVATE
Design new digital
government services from
scratch.

24. 18,5 million euros
were invested in Govt. Start-
ups in 2019
10 incubators
hosted in partner
administrations
+300 active
members
within the community
88 Govt. Startups
have been incubated
SOME NUMBERS (BECAUSE)

26. HOW DOES IT WORK?

27. (Re) investment is decided
every 6 months by their
stakeholders
The “Govt.
Startup” approach
Impact-driven
public services
Radically
autonomous teams
Continuous
delivery
Who make their decisions
on their own, to achieve
their goals, and who
produce open resources
(without foosball please)
An agile and lean product
development

28. Investigation
Call for
Innovators
Construction Scale up/out
Launch Committee
12 months9 to 12 weeks
Investment Board
Every 6 months
Go / No-Go
Transfer
6 to 12 months
4 weeks
Political request
Go / No-Go
6 months
Exit
Pre-Launch Exiting the Incubator
The“Govt. Startup” approach

29. https://apolitical.co/en/solution_article/when-is-my-government-digital-service-ready-to-go-live

30. Make decisions autonomously
Prioritize what is needed over what is requested
Asking for forgiveness rather than asking for permission
Radically
autonomous teams

31. Assembling interdisciplinary teams - coming both from
government and the private sector
Software Developers
Business
Developers and
Growth experts
Coachs
Designers
Lots of A couple of
Quite a few several
Always with
Intrapreneurs

32. Impact-driven
public services
Be driven by outcome rather than by the means
Focus on real world impact rather than on output (powerpoints)

33. IMPACT-
DRIVEN PUBLIC
SERVICES
mon-entreprise.fr/stats
The official guide for entrepreneurs

34. Consider the needs of users before the needs of government
Focus on solving a problem rather than building a solution
Build products, rather than deliver projects
(a project has a start and an end date, unlike the product which will evolve continuously)
Start small and iterate on the basis of user feedback
Seek continuous improvement rather than trying to stick to a plan
Continuous delivery and
improvement

37. SOME LESSONS PICKED UP
ALONG THE WAY….
AND THINGS WE’RE STILL
TRYING TO FIGURE OUT.

38. ATTRACTING TECH TALENT INTO GOVERNMENT

39. WORKING IN PRODUCT MODE, RATHER THAN IN PROJECT-
MODE
“Projects are concerned with output, and product is all about the outcome.”
- Marty Cagan, INSPIRED: How to Create Tech Products Customers Love

40. ON THE NEED FOR RADICAL AUTONOMY
True innovation occurs once you are able to secure a space for
radical autonomy.
How can we secure such a mandate for autonomy for our teams?
How do we convince the stake-holders?

41. THANKS FOR LISTENING !
We’ve tried to assemble a community of people who love tech, think
like entrepreneurs and
are committed to furthering the common good, in order to innovate
the way public services are delivered.
Happy to share our stories, insights and on-going questions with you!
contact@beta.gouv.fr
Twitter : @BetaGouv