Enterprise Workforce Planning: The Intersection of Finance, HR, and IT - Emtec, Inc.

Emtec, Inc. Proprietary & Confidential. All rights reserved 2015.
Enterprise Workforce Planning
The Intersection of Finance, HR, and IT
Paul Finley, Kristen Virgilio and Bill Lowry, Emtec

Emtec, Inc. Proprietary & Confidential. All rights reserved 2014.Emtec, Inc. Proprietary & Confidential. All rights reserved 2014.
Agenda
•Introductions
•Industry trends and concerns of Finance
•Workforce Planning as a competitive advantage
•Practical considerations of the tools and the process
•A recent Case Study
•What can I do to learn more?
2

Introductions
•Bill Lowry
–Leader in Enterprise Performance Management
bill.lowry@emtecinc.com
•Kristen Virgilio,
–Leader in Human Capital Management
–Kristen.virgilio@emtecinc.com
•Paul Finley,
–Leader in Client Services
–Paul.finley@emtecinc.com
3

Why Workforce Planning Matters

What Are CFOs Thinking About Today?
The top three most pressing concerns for CFOs
1 Measuring and monitoring business performance
2 Providing inputs into enterprise strategy
3 Developing talent in the finance organization
* Source: Forbes Magazine & IBM CFO Study
Only 47% think they’re effective at measuring and managing performance
CFOs are dubious about how well their own finance organization fulfills some of these duties
82% of CFOs see the value of integrating enterprise-wide information
Only 24% think their team is up to the task
5

What should a CFO really care about when it comes to Workforce Planning?
1. Driving Growth
2. Managing Risks
3. Reducing Costs
In order to invest in & drive profitable growth, full-time and contingent
labor costs must be realized so that we can adapt and plan more rapidly
The lack of qualified talent is widely recognized across industries. We
need the ability to replace talent in an agile process in order to manage
the risks of the scarcity of talent
Organizations must keep their costs of labor down. Proper planning and
scenario-based modeling enable for reduction of costs associated with
the workforce
6

Scenarios of Workforce Planning as a competitive advantage
•Growth Strategy is through Acquisition
–New regions/countries where localization will help
–New talent needs based on new business lines
–Evaluation of new companies to acquire where scenario modeling capabilities
will be of great benefit
–Reorganization of post-merger entities
•Global Economic uncertainty
–Need ability to contract and expand more rapidly based on exchange rates and
local events (i.e. Greece)
–Need ability to transfer labor costs to less expensive regions with similar
skillsets
–Need to associate product profitability with labor costs

Scenarios of Workforce Planning as a competitive advantage
•Technology transformation
–Cloud-delivered model is transforming the IT support, infrastructure ,and
development organizations need for labor, and shifting of labor costs
–New customer Experience technology like mobile and big data analytics is
requiring more planning and new skillsets needed to support initiatives
–Improvements with Recruiting and Onboarding processes now make branding
of technology even more important, and requires different skills than before
8

Whet is driving the activity around workforce planning?
•The “events” are what matter. Some are created for us, and some we create
–M&A
–Market volatility
–Company performance challenges
–Company new product opportunities
–Rapidly increasing technology spend (HR experiencing explosive spend)
•As those trends continue, there will be increased alignment between Finance,
Human Capital Management, and IT to enable actionable data
9

Workforce Planning: Some Practical Considerations

What is Workforce Planning? a process first, a tool second…
11
O
B
I
E
E
F
O
U
N
D
A
T
I
O
N
PeopleSoft E-Business SuiteOracle Cloud
ENTERPRISE RESOURCE PLANNING and HCM Platform)
ENTERPRISE PERFORMANCE MANAGEMENT (EPM)
Planning & Forecasting Financial Close
Hyperion Planning
Workforce Planning
Capital Asset Planning
Project Financial Planning
Balance Sheet Planning
Strategic Finance
HFM
Financial Close Management
Disclosure Management
Tax Provisioning
Profitability & Cost Mgmt.
Profitability & Cost Management
Metadata / Data Management
Data Relationship Management
Financial Data Quality Mgmt. EE
EPMA
OBIA Advanced Analytics Mobility Big Data
BUSINESS INTELLIGENCE
Reporting
Financial Reporting
SmartView for MS Office
Essbase
Other ERP and HCM

Workforce Planning is NOT a Human Resources System
12
Users sometimes stop at the word “Workforce”…..actual examples….
“Can we use Workforce to manage our bonus payouts?”
“Why can’t Workforce tell me who our new hires were last month?”
“We will need to use Workforce to provide payroll tax reporting.”
“I thought you said that Workforce can be used to track candidates for open
positions.”
“Workforce will automatically update the names of new hires into open positions,
right?”
The focus should be on the word “Planning”

Workforce Planning is an Awesome People Costs Planning Tool
13
Workforce rocks at……
• Budgeting and Forecasting people costs
• Planning costs at the individual, position, or role levels
• Consolidating plans across companies, currencies, and regions
• Bringing together data from multiple systems and sources
• Managing people costs consistently
• Segregating sensitive data from the rest of the Budget and Forecast processes
• Allocating costs
Workforce Planning is a Powerful Financial Planning and Reporting Tool

Additional benefits and business value of Workforce Planning
•Can handle multiple tax and benefit rules
•Powerful currency translations
•Headcount and FTE calculations
•Employee allocations (see next slide)
•Employee profitability contributions
•Secure detailed data while pushing summary data to overall plan
•Interfaces seamlessly with CapEx
All of these benefits enable a faster and more accurate production of
actionable data
14

Employee Allocations and Workforce Planning
Commonly Required Custom Functionality
•Integrates Human Resources and Financial data
•Requires an additional step after calculating employee costs to allocate those
costs to the appropriate data points
- Can Provide a P&L View by Customer, Market Segment, Product Line, et cetera
- Source for the initial allocation spread percentages
- Users have the ability to maintain drivers
- Need to be mindful of performance and data volumes
- May eliminate or minimize the need for Employee Transfers
•Considerations
- Allocation for an individual may spread beyond a person’s security access
- Making sure that the employee is fully allocated (Need exception report)
- Very Important to have a designated “home” business unit or organizational structure
15

Financial Services Client, a Case Study
Existing Workforce Planning Application
•Manage Domestic Headcount and Budget Dollars
•Actuals
•TBT
•TBH
•Quarterly Planning Cycle & 3 Year Plan
Implementation of Position Management in PeopleSoft HCM
•1:1 Position to Associate Relationship
•Creation of Position Request Form to meet Organizational requirements
•Automated Workflow
•Multilingual Forms
•Managerial Training
16

•Enhancement of Workforce Planning Application
GOAL: Automate and streamline the associate planning process by improving
productivity and efficiencies across the organization to allow for enhanced
budgeting, forecasting and business analytics.
•Position Number
•International Associates
•International Tax and Benefits Calculations
•Enhanced Comparison Analyses
–Timely and up to date information for Open and Filled Positions
–Actual to Forecast and Actual to Budget Reporting
17

What did we learn?
Timing
•Coupled with Taleo Implementation
•Roll Out when existing Planning Process is complete
Communication
•Top Down Approach
•Be clear about what this does for the organization and why it benefits direct
line managers. Make the business value clear.
Involvement
•Incentivize Managers
•Partnership between Human Resources and Finance Teams
18

Advisory Options to consider
Planning Process Health Check
•Identify optimization opportunities
•Identify best practices
•Set framework for strategy enablement
Systems Roadmap Workshop
•By business process
•By business unit
•By function, (I.e.. Finance)
Product Selections
Process and Technical Performance Tuning
19

73%
YEARS
47serving clients
OUR COMPANY
500dedicated
associates
17
over
years
BEST
PLACES
TO WORK
2012
TECHNOLOGY
EMPOWERED
BUSINESS
SOLUTIONS
“right size provider”
“client for life”
India
Pune
Bangalore
USA
IL, PA, NJ,
GA, VA, MN,
FL
Canada
Toronto
Ottawa
GLOBAL
DELIVERY
OUR SERVICES
87% 14
prior tier 1
consultancies
avg. years
experience
fulltime
employees
OUR PEOPLE
25+
OTHER
PARTNERS
- onshore
- offshore
- nearshore
- blended
managed services
Advisory Applications Cloud Analytics Infrastructure
strategy
governance
process
ERP, HCM, CRM,
app. development,
mobile solutions
applications
infrastructure
enterprise reporting,
predictive analytics,
big data
service management
enterprise infrastructure
end user computing
Business and Technology Empowered

An Exciting Year For Emtec… And Or Clients!
Vertical Focus
• Strategy
• Enterprise
Solutioning
• Management
Consulting
• Line of Business
Expertise
Advisory Services Expansion
Services
GEO
Vertical
SMAC

Emtec Services Align Well
with each stakeholder community
ENTERPRISE
SUITE
SALES &
MARKETING
 360 degree view of the customer
 Sales force automation
 Customer Service
 Marketing Automation
 Customer and Product Data
Management
 BI / Analytics
HCM
 Workforce Planning
 HR Analytics
 Talent Management
 Employee Self-Service
 Performance Management
 Total Compensation
CFO
FINANCE
 Budget & Planning
 Financial Close Mgmt
 Procure to Pay
 SEC Reporting
 Financial Analytics
 Cash Management
OPERATIONS
 Forecasting
 Operational Analytics
 ERP
 Project Costing
TECHNOLOGY
 Advisory Services
 Application Development &
Maintenance services
 Business Intelligence & Big
Data
 Cloud Strategy and
Implementation
 Independent Verification &
Validation
 Infrastructure Services
 Managed Services
 IT Service Management
 Procurement Services
 Business Strategy
 Managed Services & Outsourcing
 Advisory Services
 Analytics
 Governance
POWER
The
of Emtec

THANK YOU FOR YOUR TIME
Please visit us online at www.emtecinc.com
THANK YOU FOR YOUR TIME
Please visit us online at www.emtecinc.com

Enterprise Workforce Planning: The Intersection of Finance, HR, and IT - Emtec, Inc.

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