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Engaging with Customers through Social Media and Apps

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Steve Finegan
Steve Finegan

How one housing organisation uses technology and social media to engage with its customers.

Technology
1 of 21
We’re engaging The role of social media and Apps in running services
A few nuggets for you…
We need more engagement! • Website usage • Social networks • Smartphone App • E-bulletin
accessibility
accessibility
social media nuggets • PR • Customer complaints • Positive feedback • Increased engagement • Help and support • Brand Management
We’re engaging but we’re not married yet
thank you for listening stevef2412 steve.finegan@northwardshousing.co.uk www.northwardshousing.co.uk

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Engaging with Customers through Social Media and Apps