Welcome presentation from Chris Hall (CMO) and Heather Richards (CEO) of Transversal at the Client and Partner Summit 2015.

1. IMAGINE

2. Thetruesignof intelligenceis
not knowledgebut imagination...

4. Sometimes it is the people that no one
imagines anything of, who do the things
that no one can imagine.

5. How do imaginative people inspire you?

6. Todays agenda at a glance…
CEO Welcome
Heather Richards
Transversal
Morning Keynote
Shawn Smith
Smith+Co
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Customer Experience
Brian Hay
Utility Warehouse
Product
Innovations
Michael Aston
Transversal
BUFFET LUNCH
Customer Experience
Richard Godfrey
Peterborough City Council
KM Simplified
James Leslie
Transversal
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K Knowledge Futures
Interactive Session
Ask the Experts
Speakers Panel

7. IMAGINE

8. WELCOMEW EL C O M E

12. • 2014 was our largest growth year & year for change
• Announced our new US HQ - Boston, MA
• Achieved 95% client retention - 5 years consistently
• Added new members to the executive team
• We have a company wide mission:
to connect people to knowledge

13. • Major business expansion into the US
• New CRM partnerships coming later this year
• New Autumn product announcements
• Customer engagement programs
• Predictive analytics & proactive knowledge delivery

14. • Next-Gen Cognitive Knowledge (powered by Prescience™)
• Social Knowledge Crowdsourcing
• Empowering employees to work from home
• Enabling mobile 1st initiatives
• Fueling the Internet of Everything
predictive  contextual  much more intelligent

15. • Imagine a self-help technology that understands what people are
going to ask… before they finish asking it
• Imagine a knowledge-everywhere technology where we no longer have
to search for our answers... the answers find us
• Imagine a contact centre technology that delivers intelligence to
front-line workers… without a single mouse click
• Imagine a social technology that can forecast potential business
disruptions… before they surface into real problems
We call this technology Prescience™ - our next generation cognitive
technology that is changing the way businesses
connect people to knowledge
IMAGINE

17. IMAGINE