1. Confidentiality and Privacy Training Components for Healthcare Managers Michelle Pina- Candelaria MHA 690- Healthcare Capstone June 8, 2011

3. HIPAA

4. Privacy Issues

5. Monitoring Employees

6. Communicating Expectations to Employees

7. Conclusion

9. Patients are entitled to dictate who has access to their protects, identifiable health information because of confidentiality and privacy regulations.

10. This applies to ALL form of communication: verbal, written, and electronic communication.University of Miami, Mercy Hospital

12. Examples of protected health information: email address, phone number, zip code, history and physical information, inpatient and outpatient progress notes, and discharge summary plans.University of Miami, Mercy Hospital

14. Privacy issues exist not just with patient information, but with employee information and privacy. This ranges from employee background checks to surveillance and monitoring employee communication.

15. Critical point for employers and managers: It is critical to make both the employee’s privacy and the management (employers) interest equal priorities (a delicate balance) while balancing legitimate business interests ( Wolper, 2011).

17. “Monitoring” can take the form of camera surveillance ( in common areas) and monitoring the electronic communication of employees

19. It is critical that employers clearly and consistently communicate the organization’s internet and email policies to employees to combat misunderstanding and employee accusations of privacy violation (Wolper, 2011).

21. HIPAA makes protecting health information a law, beyond that of an ethical obligation.

22. Technological advancement have increased the need for employer surveillance and monitoring of employee activities.

23. Balancing business interest and employee rights is critical but challenging.

24. Clearly, communicating privacy and confidentiality is a MUST