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Teleneurology	Care:
Why	It	Works	for	Rural	Hospitals
NRHA	Webinar
Duane Miller, MBA, FACHE
Mr. Miller is Vice President & CFO of INTEGRIS
Bass Baptist Health Center in Enid, OK. INTEGRIS
Bass includes 207 licensed beds throughout three
facilities. The hospital enjoys the distinction of
being the only nonprofit, faith-based Enid hospital,
and has served the Enid area longer than any other
general hospital.
Talbot “Mac” McCormick, MD
Dr. Mac is a board-certified internist. He began as
a hospitalist in 2003, and has since served in
various physician leadership roles. He practiced
internal medicine for 20 years, and received his
Medical Doctorate from Emory University.
I N T R O D U C T I O N S
As	defined	by	the	American	Telemedicine	Association
T E L E M E D I C I N E 	 B A S I C S
• Telemedicine allows health care
professionals to evaluate, diagnose and
treat patients in remote locations using
telecommunications technology.
• Telemedicine includes a growing
variety of two-way remote presence
devices that enable physicians to
perform real-time consultations with
patients.
T E L E M E D I C I N E 	 B E N E F I T S
Provision of care to patients in their home communities.
Around-the-clock access to specialty care.
Reduced unnecessary out-transfer of patients.
Increased admissions, patient volume and revenue.
Hands-on access to education and training for NPPs and other staff.
T H E 	 P H Y S I C I A N ’ S 	 P E R S P E C T I V E : 	 D R . 	 M C C O R M I C K
“Telemedicine	is	most	effective	when	applied	where	physician	
resources	are	scarce	and	patient	care	is	time	sensitive.	And	it	is	
providing	hope	to	rural	hospitals	in	an	era	when	closure	is	a	very	
real	possibility	unless	new	models	of	care	are	deployed.”
—Dr.	McCormick
A C C E P T A N C E 	 O F 	 T E L E M E D I C I N E 	 I S 	 G R O W I N G
Patients
All ages receptive to it, not just younger patients. They appreciate having access to physicians when
they need it most.
Administrators
Appreciate the cost savings, census increases, and viable answer to physician shortage.
Physicians
Appreciate the work-life balance, 24/7 coverage, quick availability of specialists.
NPs & PAs
Benefit from having physiciansupport and expertise.
H O W 	 T E L E M E D I C I N E 	 W O R K S
• A cart or robot on wheels with a two-way videoconferencing
monitor brings a patient face-to-face with the physician, who
is “beamed in” from a distant hospital or other remote
location.
• The technologycan transmit still images, such as photos and
X-rays, for interpretationby the physician.
• The technologyenables the physicianto monitor the patient
remotely.
• Eagle typically assigns its telemedicine physicians in “pods”
of 4-6 assigned to a particular specialty or geography.
• Our goal is to develop relationships with the onsite staff, and
ultimately for staff to consider us their colleagues.
S P E C I A L I Z A T I O N 	 D E L I V E R S 	 G R E A T E R 	 B E N E F I T S
• Teleneurology—Even	the	most	remote	hospital	becomes	a	
center	for	quality	neurological	care.
• Collaborative	Care—Support	NP/PA	management	by	
providing	access	to	physicians	offsite	who	can	guide	and	
advise	staff.
• Telenocturnists—An	efficient,	highly	functional	alternative	
to	nighttime	care	in	rural	hospitals.
• Tele-ICU—Offsite	ICU	physicians	provide	expert	care	at	ICU	
bedsides.
• Telepsychiatry—Meet	the	growing	demand	for	behavioral	
care	no	matter	where	you	are.
• Others—Emergency	Medicine,	Cardiology,	ID,	
Rheumatology.
TEL EN EUR O L O G Y:	 A 	N ATUR A L 	 EVO L UTI O N 	 F O R 	 TEL EM ED I C I N E
Every	40	seconds,	someone	
in	the	U.S.	suffers	a	stroke.
Strokes	are	the	4th leading	
cause	of	death	in	the	U.S.
Strokes	are	the	#1	cause	of	
disability	in	the	U.S.
T I M E 	 I S 	 B R A I N
Best-in-class	teleneurologist results	
are	impressive:
• Average	response	time	of	3.5	minutes.
• Average	diagnosis	and	treatment	time	of	21.8	minutes.
• 40%	decrease	in	time	from	emergency	department	arrival	to	
admission.
• 1	to	1.2-day	decrease	in	hospital	Average	Length	of	Stay	
(ALOS)	for	stroke	patients.
• Door-to-drip	time	<	60	minutes
T E L E N E U R O L O G Y 	 C A R E 	 A C R O S S 	 T H E 	 S P E C T R U M
Teleneurology	can	cover	the	entire	spectrum	
of	acute	neurologic	emergencies.	
• Examples	include	status	epilepticus,	 coma,	and	
intracranial	hemorrhage.
• Consultation	on	all	emergency	neurological	
problems,	including	utilization	of	tPA.
• Additional	consultation	on	ICU	patients	regarding	
all	aspects	of	medical	management,	including	
reversal	 of	anticoagulants.
W E L L - Q U A L I F I E D 	 P H Y S I C I A N S
Teleneurology physicians	are	experienced	in	
both	acute	neurology	and	telemedicine.
• They	possess	an	advanced	understanding	of	
working	as	a	part	of	a	cohesive	team.
• They	demonstrate	an	open	and	compassionate	
approach	to	caring	for	patients.
• Team	may	include	neurologists	with	additional	
fellowships	in	stroke/vascular	neurology.
G E T T I N G 	 S T A R T E D
Implementation
• Start-up	Resources	Include:
• Site	operation	setup
- Technology	integration	with	hospital
- Protocol	and	process	development
- Nurse	and	medical	staff	in-services
• Licensing	and	credentialing	expenses
• Clinical	leadership	 consultations
C A R E 	 I S 	 F I R S T - R A T E 	 A N D 	 I M M E D I A T E
“Wherever	they	are,	our	physicians	can	respond	within	15	minutes	
to	any	patient	suffering	a	stroke	or	seizure	at	INTEGRIS	Bass,	do	a	
diagnosis,	prescribe	a	thrombolytic	drug	or	other	medication,	and	
determine	the	most	appropriate	level	of	treatment.”
—Herb	Rogove,	DO,	FCCM,	FACP,	
Eagle	physician	leader	for	the
INTEGRIS	Bass	program
I N TEG R I S 	 B A S S 	 C A S E	 S TUDY:	 C H A L L EN G ES
• Rural	hospital	in	Enid,	OK,	often	transferred	patients	to	Tulsa	or	Oklahoma	City—both	
100	miles	away—for	specialized	care.
• Looked	for	a	more	sophisticated,	 effective	system	for	treating	stroke	and	other	acute	
neurology	patients	on-site.
• Wanted	to	ensure	any	two-way	videoconferencing	technology	was	“always	on,”	readily	
available	when	needed,	not	used	as	ER	coat	rack.
I N T E G R I S 	 B A S S 	 C A S E 	 S T U D Y: 	 E A G L E 	 T E L E N E U R OL OG Y 	 S OL U T I ON
• Neurologists	are	“beamed	into”	INTEGRIS	Bass	via	two-way	videoconferencing.
• Keeps	patients	in	their	home	community.
• Facility	anticipates	 $200,000	reduction	in	locum	support	costs	annually.
• Expects	additional	revenues	greater	than	$55,000	annually	by	reducing	transfers.
• Gains	more	robust	optics	and	instrumentation	 than	previous	system.
I N TEG R I S 	 B A S S 	 C A S E	 S TUDY:	 I N TO UC H 	 TEL EN EUR O L O G Y 	 R O B O T
• InTouch Health partner	provides	the	remote	patient	monitoring	technology	hardware	
and	network.
• Remote	neurologist	can	conduct	neurological	exam,	and	get	a	clear	picture	of	patient’s	
condition.
• InTouch system	is	“always	on,”	so	no	time	wasted	waiting	for	boot-up.
S I G N I F I C A N T	 R ED UC TI O N 	 I N 	 L O C UM 	 S UP P O R T	 C O S TS
“I	became	an	advocate	of	telemedicine	as	a	result	
of	a	reduction	of	locum	support	costs	for	
neurology	and	reduction	in	patient	transfers.”
—Duane	C.	Miller,	MBA,	FACHE,	
Vice	President	and	CFO,	
INTEGRIS	Bass
F UR TH ER 	 D I F F ER EN TI ATES 	 I N TEG R I S 	 B A S S
“Patients	of	all	ages	like	the	telemedicine	
approach,	and	it	further	differentiates	our	facility	
from	others	in	northwest	Oklahoma.”
—Duane	C.	Miller,	MBA,	FACHE,	
Vice	President	and	CFO,	
INTEGRIS	Bass
F I N A N C I A L 	 R O I 	 F O R 	 T H E 	 H O S P I T A L
• Typical	Stroke	DRG:	$8,500*
• Typical	Stroke	DRG	with	tPA
administration:	$13,000*
C O M M U N I T Y 	 R O I
• Bring	best	acute	stroke	care	available	to	
community	residents
• Specialty	support	for	ED,	Hospitalist,	and	
Primary	Care	Providers
• 21st century	medical	care	and	innovation
• Allows	most	patients	and	patients’	
families	to	stay	in	their	home	community
T I M E 	 I S 	 B R A I N
A	recap	of	the	benefits for	
care	of	stroke	patients:
• Average	response	time	of	3.5	minutes.
• Average	diagnosis	and	treatment	time	of	21.8	minutes.
• 40%	decrease	in	time	from	emergency	department	
arrival	to	admission.
• 1	to	1.2-day	decrease	in	hospital	Average	Length	of	
Stay	(ALOS)	for	stroke	patients.
• Door-to-drip	time	<	60	minutes.
V A L U E
• Adele	Tickets	— $200
• iPhone 6s— $700
• Honda	Accord	— $31,000
• Walking	out	of	a	hospital	after	a	stroke	—
Priceless
Questions	and	Comments?
Thank	You!
www.EagleTelemedicine.com

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[Webinar] Teleneurology: Why it Works for Rural Hospitals

  • 2. Duane Miller, MBA, FACHE Mr. Miller is Vice President & CFO of INTEGRIS Bass Baptist Health Center in Enid, OK. INTEGRIS Bass includes 207 licensed beds throughout three facilities. The hospital enjoys the distinction of being the only nonprofit, faith-based Enid hospital, and has served the Enid area longer than any other general hospital. Talbot “Mac” McCormick, MD Dr. Mac is a board-certified internist. He began as a hospitalist in 2003, and has since served in various physician leadership roles. He practiced internal medicine for 20 years, and received his Medical Doctorate from Emory University. I N T R O D U C T I O N S
  • 3. As defined by the American Telemedicine Association T E L E M E D I C I N E B A S I C S • Telemedicine allows health care professionals to evaluate, diagnose and treat patients in remote locations using telecommunications technology. • Telemedicine includes a growing variety of two-way remote presence devices that enable physicians to perform real-time consultations with patients.
  • 4. T E L E M E D I C I N E B E N E F I T S Provision of care to patients in their home communities. Around-the-clock access to specialty care. Reduced unnecessary out-transfer of patients. Increased admissions, patient volume and revenue. Hands-on access to education and training for NPPs and other staff.
  • 5. T H E P H Y S I C I A N ’ S P E R S P E C T I V E : D R . M C C O R M I C K “Telemedicine is most effective when applied where physician resources are scarce and patient care is time sensitive. And it is providing hope to rural hospitals in an era when closure is a very real possibility unless new models of care are deployed.” —Dr. McCormick
  • 6. A C C E P T A N C E O F T E L E M E D I C I N E I S G R O W I N G Patients All ages receptive to it, not just younger patients. They appreciate having access to physicians when they need it most. Administrators Appreciate the cost savings, census increases, and viable answer to physician shortage. Physicians Appreciate the work-life balance, 24/7 coverage, quick availability of specialists. NPs & PAs Benefit from having physiciansupport and expertise.
  • 7. H O W T E L E M E D I C I N E W O R K S • A cart or robot on wheels with a two-way videoconferencing monitor brings a patient face-to-face with the physician, who is “beamed in” from a distant hospital or other remote location. • The technologycan transmit still images, such as photos and X-rays, for interpretationby the physician. • The technologyenables the physicianto monitor the patient remotely. • Eagle typically assigns its telemedicine physicians in “pods” of 4-6 assigned to a particular specialty or geography. • Our goal is to develop relationships with the onsite staff, and ultimately for staff to consider us their colleagues.
  • 8. S P E C I A L I Z A T I O N D E L I V E R S G R E A T E R B E N E F I T S • Teleneurology—Even the most remote hospital becomes a center for quality neurological care. • Collaborative Care—Support NP/PA management by providing access to physicians offsite who can guide and advise staff. • Telenocturnists—An efficient, highly functional alternative to nighttime care in rural hospitals. • Tele-ICU—Offsite ICU physicians provide expert care at ICU bedsides. • Telepsychiatry—Meet the growing demand for behavioral care no matter where you are. • Others—Emergency Medicine, Cardiology, ID, Rheumatology.
  • 9. TEL EN EUR O L O G Y: A N ATUR A L EVO L UTI O N F O R TEL EM ED I C I N E Every 40 seconds, someone in the U.S. suffers a stroke. Strokes are the 4th leading cause of death in the U.S. Strokes are the #1 cause of disability in the U.S.
  • 10. T I M E I S B R A I N Best-in-class teleneurologist results are impressive: • Average response time of 3.5 minutes. • Average diagnosis and treatment time of 21.8 minutes. • 40% decrease in time from emergency department arrival to admission. • 1 to 1.2-day decrease in hospital Average Length of Stay (ALOS) for stroke patients. • Door-to-drip time < 60 minutes
  • 11. T E L E N E U R O L O G Y C A R E A C R O S S T H E S P E C T R U M Teleneurology can cover the entire spectrum of acute neurologic emergencies. • Examples include status epilepticus, coma, and intracranial hemorrhage. • Consultation on all emergency neurological problems, including utilization of tPA. • Additional consultation on ICU patients regarding all aspects of medical management, including reversal of anticoagulants.
  • 12. W E L L - Q U A L I F I E D P H Y S I C I A N S Teleneurology physicians are experienced in both acute neurology and telemedicine. • They possess an advanced understanding of working as a part of a cohesive team. • They demonstrate an open and compassionate approach to caring for patients. • Team may include neurologists with additional fellowships in stroke/vascular neurology.
  • 13. G E T T I N G S T A R T E D Implementation • Start-up Resources Include: • Site operation setup - Technology integration with hospital - Protocol and process development - Nurse and medical staff in-services • Licensing and credentialing expenses • Clinical leadership consultations
  • 14. C A R E I S F I R S T - R A T E A N D I M M E D I A T E “Wherever they are, our physicians can respond within 15 minutes to any patient suffering a stroke or seizure at INTEGRIS Bass, do a diagnosis, prescribe a thrombolytic drug or other medication, and determine the most appropriate level of treatment.” —Herb Rogove, DO, FCCM, FACP, Eagle physician leader for the INTEGRIS Bass program
  • 15. I N TEG R I S B A S S C A S E S TUDY: C H A L L EN G ES • Rural hospital in Enid, OK, often transferred patients to Tulsa or Oklahoma City—both 100 miles away—for specialized care. • Looked for a more sophisticated, effective system for treating stroke and other acute neurology patients on-site. • Wanted to ensure any two-way videoconferencing technology was “always on,” readily available when needed, not used as ER coat rack.
  • 16. I N T E G R I S B A S S C A S E S T U D Y: E A G L E T E L E N E U R OL OG Y S OL U T I ON • Neurologists are “beamed into” INTEGRIS Bass via two-way videoconferencing. • Keeps patients in their home community. • Facility anticipates $200,000 reduction in locum support costs annually. • Expects additional revenues greater than $55,000 annually by reducing transfers. • Gains more robust optics and instrumentation than previous system.
  • 17. I N TEG R I S B A S S C A S E S TUDY: I N TO UC H TEL EN EUR O L O G Y R O B O T • InTouch Health partner provides the remote patient monitoring technology hardware and network. • Remote neurologist can conduct neurological exam, and get a clear picture of patient’s condition. • InTouch system is “always on,” so no time wasted waiting for boot-up.
  • 18. S I G N I F I C A N T R ED UC TI O N I N L O C UM S UP P O R T C O S TS “I became an advocate of telemedicine as a result of a reduction of locum support costs for neurology and reduction in patient transfers.” —Duane C. Miller, MBA, FACHE, Vice President and CFO, INTEGRIS Bass
  • 19. F UR TH ER D I F F ER EN TI ATES I N TEG R I S B A S S “Patients of all ages like the telemedicine approach, and it further differentiates our facility from others in northwest Oklahoma.” —Duane C. Miller, MBA, FACHE, Vice President and CFO, INTEGRIS Bass
  • 20. F I N A N C I A L R O I F O R T H E H O S P I T A L • Typical Stroke DRG: $8,500* • Typical Stroke DRG with tPA administration: $13,000*
  • 21. C O M M U N I T Y R O I • Bring best acute stroke care available to community residents • Specialty support for ED, Hospitalist, and Primary Care Providers • 21st century medical care and innovation • Allows most patients and patients’ families to stay in their home community
  • 22. T I M E I S B R A I N A recap of the benefits for care of stroke patients: • Average response time of 3.5 minutes. • Average diagnosis and treatment time of 21.8 minutes. • 40% decrease in time from emergency department arrival to admission. • 1 to 1.2-day decrease in hospital Average Length of Stay (ALOS) for stroke patients. • Door-to-drip time < 60 minutes.
  • 23. V A L U E • Adele Tickets — $200 • iPhone 6s— $700 • Honda Accord — $31,000 • Walking out of a hospital after a stroke — Priceless