Webinar 5 Steps to a Digital Workplace on Office 365 - 4. Define an Internal Services Strategy
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Learn the 5 steps to transform Office 365 into a Digital Workplace. This webinar focuses on step 4 - Defineing an Internal Services Strategy. See how to design your Intranet Home on SharePoint Online with a content management process working with department portals. See the on demand webinar at: https://www.spmarketplace.com/
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Webinar 5 Steps to a Digital Workplace on Office 365 - 4. Define an Internal Services Strategy
- 1. Webinar Series: 5 Steps to transform Office 365 into a Digital Workplace Step 4: Internal Services Structure
- 2. Transforming Office 365 into a Digital Workplace “Making it easy to do business inside your organization” Started in 2012 in Northern California Microsoft ISV Partner, CityNext Partner, Cloud Accelerator Partner Over 1300 installations worldwide Provide: Out-of-the-box Workplace solutions on Office 365 and SharePoint www.spmarketplace.com Darrell Trimble, CEO
- 3. What this Webinar Series is about: “Making it easy to do business inside your organization” Traditional Organization Office 365 Digital Workplace Internal Business Structure
- 4. Four Pillars of Internal Business Structure Information • News • Events • Announcements • Contacts Resources • Policies • Procedures • Forms • Other Docs • Media • FAQ, KB Services • Questions • Problems • Requests • Status Processes • Time-off • HR data • Expenses • Purchases • Travel • Many more Establish a consistent approach across departments
- 5. 5 Steps to a Digital Workplace on Office 365 Define your Internal Portal Structure Intranet Home & Communications Structure Organize Resources & Documents Consistent Internal Services Integrate Business Processes
- 6. 5 Steps to a Digital Workplace on Office 365 Define your Internal Business Structure Define Communications Process Organize Resources & Documents Consistent Internal Services Integrate Business Processes
- 7. Four Pillars of Internal Business Structure Information • News • Events • Announcements • Contacts Resources • Policies • Procedures • Forms • Other Docs • Media • FAQ, KB Services • Questions • Problems • Requests • Status Processes • Time-off • HR data • Expenses • Purchases • Travel • Many more Establish a consistent approach across departments
- 8. Agenda • The challenge of providing services to employees • Components of an Internal Service Structure • Service Department Portal design • Common Service Request System • Demonstration of an Internal Service Structure • Deploying a common service structure as part of the Digital Workplace on Office 365
- 9. Traditional Internal Services Model IT • Requests • Questions • Issues • Docs/Forms HR • Requests • Questions • Issues • Docs/Forms Admin • Requests • Questions • Issues • Docs/Forms Facilities • Requests • Questions • Issues • Docs/Forms
- 10. Result: Wasted time and money Playing email or telephone tag on requests and status Employees can’t find resources (docs, policies etc.) Impossible for remote employees to get service (time zones etc.) No way to measure level of service Increase in staff needed (overhead!)
- 11. Internal Services Challenges Customer Service Culture in Departments • Departments sometimes don’t view employees as customers • Therefore do not see the need for a service request system Not Organized for Customer Service • No Help Desk applications to manage requests • Not organized for Self-service – Knowledgebase, FAQ, Portal No Consistency Across Departments • Major Events to to Meetings, cross organizational to departmental • Email, calendars, announcements
- 12. Customer Service 101: Provide a consistent and intuitive way to get services Chicago New York San Francisco
- 13. Create a Service Branch Self-Service
- 14. Or Service Portal… IT HR FIN FM Intranet Dept Dept Dept Employee Central
- 15. Department Portals Intranet Dept Dept Dept Employee Central Operational Portals Service Portal Staff Portal Operational Portals – Operational departments that provide internal services. Provide a consistent way to deliver services, and organize operation. Includes Staff Portal and Service Portal.
- 17. WWW.COLLAB365.EVENTS Department Intranet Home Department Department Help Central Doc Central Process Central OrganizationEmployeeDepartments Communities Divisions or Groups Information ResourcesService Requests Processes IT HR Solution: Implement a Consistent Services Strategy Mkt “Operational Portal Structure” Employee Portal Staff Portal
- 18. See it in action Department Portal Demonstration
- 19. Results Greatly Improved Communication across Organization Lower Risk of Missed or Bad Communications More Control over Quality of Communications Higher Productivity from Consistent Approach
- 20. 5 Steps to a Digital Workplace on Office 365 Define your Internal Portal Structure Define Communications Process Organize Resources & Documents Consistent Internal Services Integrate Business Processes
- 21. Turn-key Portal Structure Common User Experience Groups Security Data Documents Workflow Collaboration Connectivity Digital Workplace Platform
- 22. Transform your business on Office 365 www.spmarketplace.com Learn more, see it in action at:
Editor's Notes
- Use: all demos Objective: Establish credibility, leadership in the O365 Business Solutions market. Positioning: subtly position us above newer competition that has just entered the market Transition: let me take a couple of minutes to explain overall what we do before getting into your particular product of interest.
- Use: Intranet or Suite deals only Objective: Establish a best practices that provide a structure that is in the context of the organization. Detail: After over 700 deployments, we have learned what works and what does not. From this we have established a best practices structure that provides an employee with an intuitive approach that is in the context of the organization. Competitive jab: It is really more than just a fancy Intranet web page, rather it establishes a structure to build your organization hub over time which supports typical Intranet features like news, communication, collaboration and documents. It goes beyond that to drive productivity and ROI by providing a structure for consistent access to internal service processes, help desks, and document management.